Recieved free advice from Tenants Advice about repairs in my council property. They sent us Mr Bobby, who is professional, friendly, and genuinely tried to help. He went around and checked everythin... See more
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Review summary
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Ray came and visited us and had a great chat about the problems with the kitchen from pre-covid times we are still having and offered some advise on the EV charging point as well battle with Delta hou... See more
Company replied
I had the pleasure of meeting Dennis Williams, Housing Conditions Officer at Tenants Advice, and I wish to put on record how well he conducted himself. He arrived courteous and prepared, listene... See more
Company replied
Fantastic experience Colin was great He inspected so thoroughly even areas we weren’t expecting He explained everything in great detail including next steps He was a pleasure to deal with a... See more
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Company details
Written by the company
Tenants Advice has helped thousands of families across England & Wales with housing disrepair claims. Founded in 2016, our aim is to support Council and Housing Association tenants who are struggling to get repairs carried out by their housing provider. It Is your legal right to live free of constant leaks, damp, mould, rotting windows, rodent or cockroach infestations. At Tenants Advice we have an expert team of Housing Conditions Officers, Solicitors and Building Surveyors who guarantee fast, reliable help and advice. We are confident in getting the best results for the tenants we help. We offer free housing consultations to establish if you can claim against your landlord. Alternatively, we will provide you with free no obligation advice. Tenants Advice is a trading name of Nuovo Law Limited. Nuovo Law Limited is a Claims Management Company authorised and regulated by the Financial Conduct Authority FRN 837714. You are able to make a claim for free using the Housing Ombudsman Service or you could make a claim yourself.
Contact info
Tenants Advice, Arnold House, 21-33 Great Eastern Street, EC2A 3EJ, London, United Kingdom
- 0800 047 2017
- help@tenantsadvice.co.uk
- nuovolaw.co.uk
4.9
Excellent
823 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Tenants Advice action
A big thank you to Kevin & Team for their guidance and advice. Finally I had confirmation from my Council and waiting for an appointment to carry out some improvements in my flat.
Forever indebted
17 March 2026
Unprompted review
Reply from Tenants Advice
Thank you for your fantastic feedback. We’re really pleased we could assist you and provide the support you needed. Your kind words mean a great deal to our team.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer.
Very helpful surveyor today
Very helpful surveyor today, gave lots of advice and helped me understand things more clearly with my situation, thanks again Asim.
17 March 2026
Unprompted review
Reply from Tenants Advice
Your feedback is greatly appreciated. We’re glad we could help provide reassurance and direction during this time. Thank you again for taking the time to leave a review.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Very helpful and reassuring with the…
Very helpful and reassuring with the support given. 10 out of 10 for competency and professionalism.
I’ve received better service and advice from tenant advisor team.
Thanking you greatly.
16 March 2026
Unprompted review
Reply from Tenants Advice
We’re delighted to hear you were happy with the support provided. Helping clients move forward with confidence is exactly what we aim to achieve.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Prompt response to my request for…
Prompt response to my request for surveying my home with regards to issues which make it a less enjoyable experience.
12 March 2026
Unprompted review
Reply from Tenants Advice
We appreciate you taking the time to leave a review. We’re always looking for ways to improve and value your feedback.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer.
Good company to deal with
Good company to deal with, got appointement booked promtly, Asim who attended my property was professionnel and polite
16 March 2026
Unprompted review
Reply from Tenants Advice
Thank you for placing your trust in us and for sharing your experience. Supporting tenants through challenging situations is at the heart of what we do.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer.
Mold and damp
My expected is to fixed the damp hopefully they will be fixed
14 March 2026
Unprompted review
Reply from Tenants Advice
Hi, thank you for the 5 stars!
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Repairs.
The inspection of my bungalow was done in a very professional manner by Asim who did not rush through the repairs that needed doing which made me feel at ease throughout the time he was at the property.
10 March 2026
Unprompted review
Reply from Tenants Advice
Thank you for your positive review. Our team works hard to ensure every client receives clear guidance and consistent communication, so it’s great to hear this reflected in your experience.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Friendly and polite
Asim was very friendly, very polite, very confidently presented, brilliant with communication helping me understand everything.
13 March 2026
Unprompted review
Reply from Tenants Advice
Hi Carly, thank you for the fantastic review! It's great to hear you had a great experience with the team, and thank you for sharing this.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
The guy called Kevin was very…
The guy called Kevin was very professional very polite , happy lady thank you
13 March 2026
Unprompted review
Reply from Tenants Advice
Thank you for your lovely feedback! It means a lot to the whole team to know our support made a difference. We’re always here to listen and help where we can.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Prompt service from this company
Prompt service from this company, like how Asim called on the way so I was expecting him, really kind and polite gentleman.
13 March 2026
Unprompted review
Reply from Tenants Advice
Thank you for placing your trust in us and for sharing your experience. Supporting tenants through challenging situations is at the heart of what we do.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer.
Really glad I contacted this company
Really glad I contacted this company, they have been brilliant from start to finish, Asim was very thorough with his inspection taking many photos and making a detailed audit, very friendly people working at this company and they know how to do their job well.
13 March 2026
Unprompted review
Reply from Tenants Advice
Thank you for sharing your experience. Everyone deserves to feel heard and supported in their home, and we’re proud to assist members of the community when they need guidance.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Really prompt service from tenants…
Really prompt service from tenants advice, Simple who inspected was brilliant. This is one of the best company's to deal with if you have disrepair
12 March 2026
Unprompted review
Reply from Tenants Advice
We’re delighted to hear you were happy with the support provided. Helping clients move forward with confidence is exactly what we aim to achieve.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Very helpful gentleman that came out to…
Very helpful gentleman that came out to inspect, like how the company explain the process before taking things further.
12 March 2026
Unprompted review
Reply from Tenants Advice
We truly appreciate your review. Our aim is always to provide straightforward guidance and support when it’s needed most, and we’re glad you had a positive experience with us.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Very friendly explained all the issues…
Very friendly explained all the issues and the process of those issues being fixed and always had a smile
12 March 2026
Unprompted review
Reply from Tenants Advice
Your feedback is greatly appreciated. We’re glad we could help provide reassurance and direction during this time. Thank you again for taking the time to leave a review.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Though inspection throughout very…
Though inspection throughout very insightful recommend you seek advice if needed
12 March 2026
Unprompted review
Reply from Tenants Advice
Thank you for placing your trust in us and for sharing your experience. Supporting tenants through challenging situations is at the heart of what we do.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer.
ASIM Was Very kind
ASIM Was Very kind, polite, patience and friendly. He carry his job professionally and well i am aprecaite him. He is very understandable and willing to listen. Also Kevin who i spoke to in the office was really good, i appreciate him, overall great company to deal with, thanks Tenants Advice
12 March 2026
Unprompted review
Reply from Tenants Advice
Hi Aminata,
Thank you for the great review! It's great to hear you felt supported in your journey.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Asim who inspected our property was…
Asim who inspected our property was brilliant, love the fact he is multi lingual, he checked the property taking his time to assure he didn't miss anything and also explained the process in detail. Great company to deal with as they are very transparent, have referred my sister as well
12 March 2026
Unprompted review
Reply from Tenants Advice
We’re so pleased to hear that you felt supported and kept informed throughout. Communication is extremely important to us, and we’re glad we could provide that reassurance.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Easy to use
Easy, quick and efficient. Finally felt like someone was listening. Tenants Advice clearly outlined next steps and the process. I’m very grateful.
10 March 2026
Unprompted review
Reply from Tenants Advice
Hi Annie, thank you for your fantastic review! We strive to be clear and efficient, and it's great to hear this has been reflected in your experience.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Colin he’s amazing he explains…
Colin he’s amazing he explains everything clearly to me
11 March 2026
Unprompted review
Reply from Tenants Advice
Hi Carolyn, thank you for the 5 stars and the great review!
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Great Surveyor!
Asim came out to the property at the agreed time and was quick and efficient in evaluating the issues within the property while offering clear advice on the process to ensure the issue’s were resolved.
Arrived with all the equipment needed, very professional and stress free would definitely recommend.
11 March 2026
Unprompted review
Reply from Tenants Advice
Hi Wyade, thank you for your review. I'm happy to hear Asim provided a clear reflection of our organisations operational values!
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
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