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Tenants Advice Reviews 695

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TrustScore 5 out of 5

4.9

Consumer Advice Center
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and helpfulness, often highlighting their extensive knowledge and clear explanations. The service is frequently described as excellent, with many appreciating the efficiency and ease of the overall process, including swift responses and thorough inspections. People often feel supported and at ease, with many noting that the company goes above and beyond to assist them. However, some people were dissatisfied with the company, mentioning issues like feeling that the company was only interested in personal gain rather than helping tenants. Some reviewers also reported persistent negative interactions and receiving advice that led to unsatisfactory outcomes. Additionally, a few customers experienced rude and unhelpful interactions with solicitors referred by the company.

What people talk about most

Staff

Consumers consistently report positive experiences with staff. Many reviewers praise the professionalism,... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently highlight the... See more

Customer service

Customers had positive experiences with customer service, often highlighting the helpfulness and... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently report that staff, such as... See more

Response time

Users describe positive interactions with response times. Many customers praise the swiftness of replies,... See more

Based on these reviews

Rated 5 out of 5 stars

Recieved free advice from Tenants Advice about repairs in my council property. They sent us Mr Bobby, who is professional, friendly, and genuinely tried to help. He went around and checked everythin... See more

Company replied

Rated 5 out of 5 stars

Housing Conditions Surveyor Laila came out today to inspect my property. She was very clear in her communication and explained my rights as a council tenant. The mould, damp, single-glazed windows... See more

Company replied

Rated 5 out of 5 stars

The representative Gani Yaw was extremely informative and totally thorough he explained everything about the mould invading my home and even found damp and mould that I did not know was there. He k... See more

Company replied

Rated 5 out of 5 stars

Ray was a well experienced surveyor. Sat down explained the who proposes of what tenets advise do and how everything works. Took his time looked all around my flat explaining as he went along. I was a... See more

Company replied

Company details

  1. Consumer Advice Center
  2. Legal Services

Written by the company

Tenants Advice has helped thousands of families across England & Wales with housing disrepair claims. Founded in 2016, our aim is to support Council and Housing Association tenants who are struggling to get repairs carried out by their housing provider. It Is your legal right to live free of constant leaks, damp, mould, rotting windows, rodent or cockroach infestations. At Tenants Advice we have an expert team of Housing Conditions Officers, Solicitors and Building Surveyors who guarantee fast, reliable help and advice. We are confident in getting the best results for the tenants we help. We offer free housing consultations to establish if you can claim against your landlord. Alternatively, we will provide you with free no obligation advice. Tenants Advice is a trading name of Nuovo Law Limited. Nuovo Law Limited is a Claims Management Company authorised and regulated by the Financial Conduct Authority FRN 837714. You are able to make a claim for free using the Housing Ombudsman Service or you could make a claim yourself.

Contact info

4.9

Excellent

TrustScore 5 out of 5

695 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Very professional

Very professional, compassionate and understanding. Asim who visited did an amazing job inspecting the property and explaining the process

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Extremely Helpful

Came out the day after contact. Kevin Nguyen was extremely helpful in getting the process started.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Really good experience from the start…

Really good experience from the start very quick response and very quick with there visit to my home, the young man that came was professional and very polite and helpful a answering all questions that was asked then quick response with moving forward thank you

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Polite

Polite, well mannered and really professional, Asim who visited my property was really thorough with his inspection, explained the process in detail, would definitely recommend this company, brilliant to deal with.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

First Attendance with Tenants Advice

Had a great visit advice / first meeting with Asim Senior survevyor today. Explained everything clearly. Thoroughly checked property. Genuinely nice chap! Easy to talk too.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

We had a fantastic experience with…

We had a fantastic experience with Tenant Advice during our inspection. Dennis was professional, thorough, and really put us at ease with his expertise. Everything was handled smoothly, and we felt truly supported throughout the whole process. Highly recommend!

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Professional and excellent customer service

Customer service is excellent! the fact they have plenty female and male staff including surveyors too which ensures as a female you can always talk to a female to feel at ease. Everything I was told happened exactly when I was informed it would, very quick responses, always explain everything for you to understand. The surveyor visited within the week for the first survey too establish if you have a case, he did such a professional job and also an excellent report. A solicitor was appointed immediately after survey and took on the case straight away contacted me and advice me straight away as to how the case will proceed. Excellent service from everyone involved. If you have a housing repair issue this is the Company to help you get them resolved.

2 April 2026
Unprompted review
Tenants Advice logo

Reply from Tenants Advice

Hi Pansy,

Thank you for brilliant review. From start to finish we strive to ensure everyone we assist feels heard and supported from start to finish. It's great to hear this has been relayed in your experience with our team!

If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer

Rated 5 out of 5 stars

Service from this company is excellent

Service from this company is excellent, they book appointment promptly and actually come out to check the disrepair, I am satisfied with the service from this company

8 April 2026
Unprompted review
Tenants Advice logo

Reply from Tenants Advice

We truly appreciate your review. Our aim is always to provide straightforward guidance and support when it’s needed most, and we’re glad you had a positive experience with us.

If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer

Rated 5 out of 5 stars

Asim

Asim was a very polite caller. He was respectful and listened carefully. He also explained the process clearly and listened to any concerns . Highly recommended

1 April 2026
Unprompted review
Tenants Advice logo

Reply from Tenants Advice

We’re delighted to hear you were happy with the support provided. Helping clients move forward with confidence is exactly what we aim to achieve.

If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer

Rated 5 out of 5 stars

1st appointment

Was very reliable with appointment set up and before arriving called in advance that Asim is coming over for inspection
Very kind and respectful

1 April 2026
Unprompted review
Tenants Advice logo

Reply from Tenants Advice

Thank you for placing your trust in us and for sharing your experience. Supporting tenants through challenging situations is at the heart of what we do.

If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer.

Rated 5 out of 5 stars

Samrawit

Hi, I appreciate you coming over today to inspect the issue. He explained good he so nice hard working look all over I apricate bless him 🙏

1 April 2026
Unprompted review
Tenants Advice logo

Reply from Tenants Advice

Thank you for your positive review. Our team works hard to ensure every client receives clear guidance and consistent communication, so it’s great to hear this reflected in your experience.

If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer

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