Recieved free advice from Tenants Advice about repairs in my council property. They sent us Mr Bobby, who is professional, friendly, and genuinely tried to help. He went around and checked everythin... See more
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Ray came and visited us and had a great chat about the problems with the kitchen from pre-covid times we are still having and offered some advise on the EV charging point as well battle with Delta hou... See more
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I had the pleasure of meeting Dennis Williams, Housing Conditions Officer at Tenants Advice, and I wish to put on record how well he conducted himself. He arrived courteous and prepared, listene... See more
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Fantastic experience Colin was great He inspected so thoroughly even areas we weren’t expecting He explained everything in great detail including next steps He was a pleasure to deal with a... See more
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Company details
Written by the company
Tenants Advice has helped thousands of families across England & Wales with housing disrepair claims. Founded in 2016, our aim is to support Council and Housing Association tenants who are struggling to get repairs carried out by their housing provider. It Is your legal right to live free of constant leaks, damp, mould, rotting windows, rodent or cockroach infestations. At Tenants Advice we have an expert team of Housing Conditions Officers, Solicitors and Building Surveyors who guarantee fast, reliable help and advice. We are confident in getting the best results for the tenants we help. We offer free housing consultations to establish if you can claim against your landlord. Alternatively, we will provide you with free no obligation advice. Tenants Advice is a trading name of Nuovo Law Limited. Nuovo Law Limited is a Claims Management Company authorised and regulated by the Financial Conduct Authority FRN 837714. You are able to make a claim for free using the Housing Ombudsman Service or you could make a claim yourself.
Contact info
Tenants Advice, Arnold House, 21-33 Great Eastern Street, EC2A 3EJ, London, United Kingdom
- 0800 047 2017
- help@tenantsadvice.co.uk
- nuovolaw.co.uk
4.9
Excellent
823 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Really helpful service
Really helpful service. They came out quickly, listened to the issue, and checked everything properly with a thermal camera. Explained what they found in plain English and gave clear next steps. Felt like they actually cared about getting it sorted
27 May 2026
Unprompted review
Reply from Tenants Advice
Thank you for your wonderful feedback Hazel. We’re delighted to hear that you found our service helpful and that our team was able to respond quickly to your concerns. It’s especially rewarding to know that you felt supported and cared for throughout the process. Thank you for sharing your experience, and we look forward to continuing to assist you in getting the issue resolved.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Muhammed was very professional and gave…
Muhammed was very professional and gave very good clear information and instructions on what actions to take and what is going to happen next.
26 May 2026
Unprompted review
Reply from Tenants Advice
Thank you for your positive feedback Jason. We’re pleased to hear that Muhammed provided clear, professional guidance and took the time to explain the process. Keeping our clients informed and supported throughout their case is very important to us. We appreciate you sharing your experience and wish you the very best moving forward.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Tom Kennedy
I would like to express my sincere thanks to Tom Kennedy for all his help and support. He has been extremely professional, patient, kind and understanding throughout. Tom always responded promptly to my queries and took the time to listen and explain things clearly. His dedication and compassionate approach made a real difference to me during a very difficult time. I am truly grateful for his assistance and his generosity with time even during his Bank Holiday.
22 May 2026
Unprompted review
Reply from Tenants Advice
Thank you so much for your kind words Nevine. We’re delighted to hear that Tom was able to support you with professionalism, patience, and compassion during such a difficult time. We truly appreciate you taking the time to share your experience, and we will be sure to pass your lovely feedback on to Tom.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
I’m very happy to meet with tenants…
I’m very happy to meet with tenants advice,and I hope to help you
22 May 2026
Unprompted review
Reply from Tenants Advice
Thank you for your kind review Abdulahi. We’re delighted to hear that you were happy with the support you received from Tenants Advice. Our team is committed to providing clear guidance and assistance throughout the process, and it’s wonderful to know that your experience has been a positive one.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Asim was lovely polite explained…
Asim was lovely polite explained everything he was here to do very pleased
21 May 2026
Unprompted review
Reply from Tenants Advice
Thank you for taking the time to leave such kind feedback. We’re delighted to hear that Asim was helpful, professional and made you feel comfortable throughout the process. We’ll make sure your comments are passed on, as feedback like this means a great deal to the team.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Very caring helpfull
18 May 2026
Unprompted review
Reply from Tenants Advice
Thank you for your kind words. We’re really glad to hear you had a positive experience with Tenants Advice and appreciate you taking the time to share your feedback.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Asim was very polite. 10/10 service
Asim was very polite, friendly and patient. He explained everything thoroughly and listened to my concerns and reassured me about the process. Thank you.
21 May 2026
Unprompted review
Reply from Tenants Advice
Thank you for sharing your experience. We’re so pleased to hear that you felt listened to and supported. We know how frustrating it can be when repair issues are affecting your home, so our aim is always to provide clear guidance and treat every concern with care.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Very Professional - Dennis and Team
Dennis from Tenants Advice I would highly recommend, his professionalism and attention to detail was well informative and very clear on how to take action next. Many thanks to Dennis and the whole team from Tenants advice.
19 May 2026
Unprompted review
Reply from Tenants Advice
Thank you for your lovely feedback. Clear communication is something we take very seriously, so we’re really pleased to hear that you felt informed and supported throughout. We truly appreciate you sharing your experience.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
The housing condition officer
The housing condition officer, Muhammed Rahman was very professional, showing me his ID card before entering my flat. He was very pleasant, friendly and clear on what he was talking about. He was very thorough taking photos of the damage to my balcony and enquiring of any other issues outstanding. He checked the bathroom for any damp or damage. He took photos of my ID and address. He was very thorough about how Tenants Advice work and support me and also neighbours, friends and family. All in all Muhammed was very professional and felt very easy with him in my home.
20 May 2026
Unprompted review
Reply from Tenants Advice
Thank you for taking the time to leave such kind feedback. We’re delighted to hear that Muhammed was helpful, professional and made you feel comfortable throughout the process. We’ll make sure your comments are passed on, as feedback like this means a great deal to the team.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Muhammed was a very nice young man
Muhammed was a very nice young man, did a thorough check around the house, great company to reach out to.
20 May 2026
Unprompted review
Reply from Tenants Advice
Thank you so much for your recommendation. It means a lot to know that you had a positive experience with our team. We’re glad we could support you and provide clear advice around the issues in your home.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Phenomenal service
Muhammad explained from the start to end very effectively and was very helpful as in if I didn't understand anything I asked and he went above and behind to explain highly recommend
18 May 2026
Unprompted review
Reply from Tenants Advice
Thank you for taking the time to leave such kind feedback. We’re delighted to hear that Muhammed was helpful, professional and made you feel comfortable throughout the process. We’ll make sure your comments are passed on, as feedback like this means a great deal to the team.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Great experience very friendly and…
Great experience very friendly and helpful as well as being informative and explaining everything well and detailed.
19 May 2026
Unprompted review
Reply from Tenants Advice
Thank you for your kind words. We’re really glad to hear you had a positive experience with Tenants Advice and appreciate you taking the time to share your feedback.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
While searching for Hackney Repair…
While searching for Hackney Repair Service's email address online, I accidentally stumbled upon their Tenant Advisor page. I realized my mistake and immediately left, but they responded quickly, asking how they could help. Even after I explained it was a mistake, they called me back. I told them I would file a new report, but they didn't give up; they called regularly to show their support. When the Council neglected and ignored some issues, Tenant Advisor stepped in. They called daily, visited my home, and informed their lawyers. Tenant Advisor is truly attentive, helpful, guiding, fast, friendly, and respectful. They contact me daily to gather information. Honestly, I never expected them to be so attentive. I am grateful for their support. Thank you very much.
14 May 2026
Unprompted review
Reply from Tenants Advice
Thank you so much for your lovely review. We’re really pleased to hear that you felt supported and that everything was explained clearly during your visit. Our team always aims to make the process as straightforward and reassuring as possible, especially when tenants are dealing with ongoing repair issues in their home.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Reply from Tenants Advice
Thank you for your kind words. We’re really glad to hear you had a positive experience with Tenants Advice and appreciate you taking the time to share your feedback.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Muhammed was really good
Great company, they listened to my problems and sent out Muhammed who listened and explained everything in detail. Highly recommend
18 May 2026
Unprompted review
Reply from Tenants Advice
Thank you for your positive review. We’re pleased to hear that the inspection was carried out thoroughly and that the team took the time to explain everything clearly. We understand how outstanding repairs can be, so it’s important to us that every tenant feels listened to and supported.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Very helpfull and good and clear…
Very helpfull and good and clear conversaction
18 May 2026
Unprompted review
Reply from Tenants Advice
Thank you for sharing your experience. We’re glad to hear that our team were helpful. If there's anything further that we may be able to offer you support for, please don't hesitate to let us know!
Muhammed from tenants advice was really…
Muhammed from tenants advice was really good, he explained everything in detail, and gave customer service, great company
15 May 2026
Unprompted review
Reply from Tenants Advice
Thank you for taking the time to leave such kind feedback. We’re delighted to hear that Muhammed was helpful, professional and made you feel comfortable throughout the process. We’ll make sure your comments are passed on, as feedback like this means a great deal to the team.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Kevin thank you for coming round today…
Kevin thank you for coming round today to help. You were very kind and look forward to speaking to you again
14 May 2026
Unprompted review
Reply from Tenants Advice
Thank you so much for your kind words. We’re delighted to hear that Kevin was able to help and made you feel supported throughout the visit. We’ll be sure to pass your feedback on to him. We look forward to speaking with you again soon and are always here if you need any further assistance.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Fantastic experience
Fantastic experience
Colin was great
He inspected so thoroughly even areas we weren’t expecting
He explained everything in great detail including next steps
He was a pleasure to deal with and to have in our home
Thank you so much
We couldn’t recommend more highly
13 May 2026
Unprompted review
Reply from Tenants Advice
Thank you so much for your wonderful review Mark! We’re delighted to hear that you had such a fantastic experience. Colin will be especially pleased to know his thorough inspection, detailed explanations, and professional approach made such a positive impression.
We truly appreciate your kind words and recommendation, it means a great deal to us. Thank you again for welcoming us into your home
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
Very Good communication
Very Good communication.
The staff were very helpful.
Overall good experience.
Appreciated.
8 May 2026
Unprompted review
Reply from Tenants Advice
Thank you so much for your kind feedback Sadia! We’re really pleased to hear you had a good experience with us and found our staff helpful and communicative throughout.
If ever you need anything further or if you know of anyone going through the same type of issues, please don't hesitate to reach out to us on 0800 047 2017 or refer using the following link https://tenantsadvice.click/refer
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