NS International Reviews 

Not capable of issuing an invoice of a train ticket that I would like to hand in with my employer. Unprofessional. Thank you for nothing. I will try to avoid NS whenever I can

Train got cancelled. Asked to change the booking to the next one, but was told I had to pay extra for that since 2nd class was already fully booked so i would have to book 1st class instead. Thats not an 'offer', thats a spit in the face.

Asking money for flex tickets. It all sucks! Buying tickets should be easy. NSI management should be prosecuted for crearing such a user unfriendy system. I would love to trow spagetti at you and at ur stupid trains

What a shitshow NS has become. Delays, cancellations and dirty trains is their daily bread. Hard to fathom why such a wealthy country offers such poor public transportation. Perhaps it’s time for NL to re-nationalise the railway system.

If there was 0 stars to give or negative number I would go to -50 you guys became so arrogant that you think you don’t even have to apologize to your customers for the 20 minutes delay causing them missing buses further connections at 23 at night. Shame on you.

I’m a tourist, so I don’t use NS very often. It doesn’t mean that I don’t have the worst possible experiences someone can have with them.
1) 5 years ago I travelled from the airport to Amsterdam Centraal. When I left the train, I forgot my backpack inside. In just 5 minutes I realized that. I ran to the customer support, hoping I’d get some help there, that they would make contact with some one in the train. They guy simply said that magic phrase: “there is nothing I can do. Come back tomorrow and ask at the Lost and Found”. As you can guess, the backpack was never found, because it was eventually stolen.
2) 2 years ago, I was traveling from the airport to Tilburg, with a connection in Den Bosch. When I arrived in Den Bosch, all the trains had simply stopped working. There was no employees there to tell you what to do. You have to rely on strangers. I was told to take a bus. The trip that was supposed to take 15 minutes took 90 min, and I almost lost the appointment in Tilburg, that travelled from another continent to be there.
3) Well, last Friday, I made the same journey: from the airport to Tilburg, with a connection in Den Bosch. This time I came 1 day earlier. Afterall, it’s NS. Guess what? When I arrived in Den Bosch, all the trains have stopped working… again! And they are so ridiculous: instead of announcing that ALL trains have stopped, they just announced that the next train will not come. So you keep waiting for the next. And then they announce again that the NEXT train will not come. And you wait AGAIN for the next one… and again and again... until you give up. Does it happens all the time?? How do Dutch people stand this company?
Of course, in both cases there were NO refunds, not even part of it. And this time, the bus driver wanted to charge me again for a journey that I had already paid. I don’t care if it’s another company. There should be someone from NS there taking care of it. But no. It’s your problem. Deal with it. Always.

A gem of a place.
The only place landside at Schipol where you can sit in peace and quiet to get work done if you arrive at airport earlier than the prescribed 2-3 hours before departure when checkin opens and you can get airside.
It's really for train clients. Airport needs to have a couple of these for it's customers that don't want the crowds, noise, shops and very uncomfortable seats.
Many thanks for allowing me to use.

The worst companie train ever, not even able to run trains normally at schiphol, you guys are just stupid, incompetent and useless lazy workers.

Purchased a 3 day travel ticket,when I went to collect it at the station was told the was no voucher on it when they scanned the barcode, had to purchase another. 30euros down the drain.

We went from Hengelo to Leipzig and our very first train was cancelled. Luckily, Kelvin from the customer service was there to save our day. He rebooked our tickets and offered multiple options. This took away our stress and our holiday was able to start! Thanks Kelvin!

I had a problem with my eticket. I waited one hour for an answer "You are inactive, ill close the chat" what the? How? I need to check every minute while traveling? You left me stranded, I think if this continues I'll buy a car again

It’s becoming disgusting to travel with NS. It’s just horrible… Strikes, Delays, Cancellations, Failures..it’s very unreliable

My first train was canceled so I drove to the next station by car. Got on the train in Utrecht but my ASSIGNED seat was not available (it wasn't even on the train), they announced we would not be getting any money back because it had something to do with the strikes. So I stood for the next few hours untill we got to Dusseldorf. Now that I want to change the my trip back to be a day earlier I'm not being helped at all (it wasn't included in the ticket) which I understand but why is there no help from NS, they can mess everything up but won't help solve a problem.

I booked a trip from Paris to Leeuwarden with NS International, including a Eurostar to Rotterdam and connecting Dutch trains to Leeuwarden. A rail strike announced just a couple of days before my travel led to all Dutch national trains being cancelled, although the Eurostar services were scheduled to run as normal. This meant I could arrive in Rotterdam but would have no way of reaching my destination. Since NS only offers up to 25€ for alternative transport or hotel costs, I wanted to cancel the whole trip.

It was then that I discovered that my Eurostar and Dutch national rail tickets were sold as separate contracts, even though they were booked and paid in a single transaction. It means I didn't have a "through ticket" as defined in the European Rail Passenger Rights regulations. This meant the Eurostar ticket standard conditions applied and with a non-flexible tariff, the ticket couldn't be cancelled and refunded as long as the Eurostar trains were still operating. Also NS has no obligation to find or pay for alternative travel. This subtility is explained on the NS International website, if you take the trouble to open the terms and conditions page when booking. My fault for not reading it, but who reads all the small print when buying online?

My expectation is that a national rail company should go beyond the strict contractual responsibility when there are exceptional circumstances such as a complete absence of train services within the country. Refunding my Eurostar tickets would have cost NS at most about 150€, assuming they don't have some favourable arrangement with Eurostar to recover most of the sum.

I gave them 2 stars because at least it is easy to contact and exchange with their customer service in English. Unfortunately it seems the customer service team was either unwilling or unable to adapt to the circumstances.

Don't trust NS International. They're there to sell to you, not to help you.

Booked the ICE to Berlin from NL many months in advance. Checked one week in advance, schedule said that "this is your originally booked schedule, please check shortly before departure". Bit ambiguous.

After deeper investigation on the DB site I found that our booked train with our reserved seats between Duisburg and Berlin had been taken out of the schedule. Don't know when or why this had happened, but I know that NS International couldn't be bothered re-booking us or even informing us to make us aware we had to change the booking. They just let you float and run into trouble, they don't care. No updates, nothing,

On chat with their customer support the message was that it's our problem. Just travel there, try to negotiate your way into the train with the train manager, sit on your luggage, good luck, bye.

Managed to cancel in time, but there'll be many poor souls who are not that lucky.

No more NS International for me.

Atrocious Eurocity Experience.
Old trains and old seats. Not the comfort you would expect in Europe on 2025.
First class is a scam, as the controllers let everyone in first class regardless on their ticket.
Never again.

Terrible experience, the APP is not correct, the times are incorrect. On the my departure; it was 3:40hrs behind. On the return the trip home; the inaccurate APP information caused me to get on the wrong train, missed connections. Just book a flight or pay for Eurostar maybe even book DB direct but don’t travel with NS international unless you want an unpleasant adventure.

Awful awful awful. Just avoid it at all costs. Den Haag to Hamburg absolute DISASTER. everything delayed, missed connections some of the trains FILTHY. Den Haag- Brussels - connection in Breda is IMPOSSIBLE. This is NOT AT ALL a comfortable alternative to airtravel. DON'T DO IT

There is always a delay, every day of every week, especially in the mornings, in some cases even full cancellation of trains, how I’m am supposed to commute to work safely if things like this happen every day? I woke up earlier to be on time on early train to commute to work and then they cancel it?