novoslabs.com Reviews 143

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 54 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often highlighting their quality and the positive impact on their health and well-being. Many people appreciate the effectiveness of the supplements, noting improvements in energy, focus, and even skin appearance. The staff is frequently praised for being helpful, professional, and providing quick responses. However, some customers were not happy with the customer service, mentioning issues like slow response times, lost tickets, and disorganized communication. A few people also expressed concerns about certain product ingredients, such as erythritol, and reported side effects like stomach upset or issues with product packaging, like empty or broken capsules.

What people talk about most

Product

Clients share positive opinions on product. Many customers express their love for products like Core and... See more

Customer service

Customer experiences with customer service are ambiguous. Many reviewers praise the excellent and responsive... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of the products,... See more

Response time

Reviewers highlight positive aspects of response time. Many customers praise the quick replies and actions... See more

Staff

Users describe positive interactions with staff, highlighting their professionalism, helpfulness, and quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I enjoyed Novos core. I have also tried the vital and bars.i have enjoyed good health during the time I used core. I've decided to take a break. I'm a senior and the monthly spend is making it tough.... See more

Rated 5 out of 5 stars

These are great products which from my research appear to be the best in the longevity market. I also really like that they ship internationally, which their other competitors couldn't be bothered... See more

Rated 5 out of 5 stars

Been using NOVOS Core and peanut butter nutrition bar for about a month. Enjoy the taste of the bars and usually have one as a pre-workout meal. I look forward to drinking Core in the morning. Cu... See more

Rated 5 out of 5 stars

My husband I started taking this last May and we never felt alive and stronger in our lives. I am in menopause but i have more energy than before. We are very active and engaged in various activities... See more


Company details

Written by the company

NOVOS leverages science and data to provide the best nutraceuticals, tests & knowledge to extend human healthspan and lifespan


Contact info

4.2

Great

TrustScore 4 out of 5

143 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 87% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

I’m genuinely impressed with Novos

I’m genuinely impressed with Novos Labs. I’ve felt a clear boost in focus, energy, and overall health since using their products. One of the best wellness investments I’ve made. In addition, their customer service is outstanding!

7 January 2026
Unprompted review
Rated 5 out of 5 stars

Been using NOVOS Core and peanut butter…

Been using NOVOS Core and peanut butter nutrition bar for about a month. Enjoy the taste of the bars and usually have one as a pre-workout meal.

I look forward to drinking Core in the morning. Currently using the tropical flavor but asked Customer Service to change to Orange. Want to try both before my final selection. Customer Service assisted me with the change. Found the support to be very responsive and professional.

Will consider using Boost in the future.

7 January 2026
Unprompted review
Rated 3 out of 5 stars

I like the efficacy of the product but…

I like the efficacy of the product but lot of capsules are either empty or broken.

19 December 2025
Unprompted review
novoslabs.com logo

Reply from novoslabs.com

Dear Chandra,

We sincerely apologize that several of the pills you received were empty or broken. This is not typical of our quality standards, and we are committed to resolving this issue promptly.

Please contact us at care@novoslabs.com, and our team will be happy to assist you and ensure the matter is addressed to your satisfaction.

Rated 1 out of 5 stars

They moderated my review multiple…

They moderated my review multiple times. Don't trust a company who disables sorting reviews by how many stars. That's why sites like this exist. I don't like ascorbic acid which destroys ceruloplasmin and ferroxidase enzyme. I don't like calcium supplement because it blocks magnesium uptake. There should be copper in it. It's not good for you and the reviews are moderated like frauds.

24 December 2025
Unprompted review
novoslabs.com logo

Reply from novoslabs.com

Dear Tom,

Thank you for taking the time to share your perspective. We take feedback seriously and appreciate the opportunity to clarify a few points for those reading along.

Regarding ingredients:

Vitamin C and ceruloplasmin:
Ceruloplasmin is a protein in the blood that helps the body properly handle copper and iron (its “ferroxidase” activity simply refers to its role in iron processing). Some laboratory studies using artificial conditions have suggested that extremely high doses of vitamin C could interfere with this process. However, when studied under normal human physiological conditions, no meaningful impact has been observed. NOVOS Core contains 100 mg of vitamin C per serving — a moderate amount that is well below levels associated with concern in the scientific literature.

Calcium and magnesium:
It’s true that calcium and magnesium can compete for absorption when taken separately in very high amounts. For that reason, NOVOS Core includes both minerals together in a carefully balanced ratio (231 mg calcium and 305 mg magnesium) designed to support proper absorption and utilization of each.
Our formulations are developed by longevity scientists from Harvard Medical School and MIT and are grounded in peer-reviewed research. We respect that individuals may have differing views on supplementation and welcome thoughtful discussion.

If you’d like to continue the conversation or review the science behind our formulations, we encourage you to reach out to our team directly — we’re always happy to help.

Rated 5 out of 5 stars

Best longevity products available

These are great products which from my research appear to be the best in the longevity market.
I also really like that they ship internationally, which their other competitors couldn't be bothered to accommodate.
Lastly they have a wealth of free knowledge on the site and dont shy away from addressing the tough questions and also provides reasoning for why they do things sd they do.
The customer support is great. I had a big order shipped to the wrong address and the postal company weren't helpful. I contacted novos support and they sent a new package. Very good client service.

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer care

Very quick response to my inquiry and resolved just as quickly to my satisfaction. I use Novos Core and product is excellent and it is a bonus to have great customer service when needed.

10 December 2025
Unprompted review
Rated 5 out of 5 stars

NOVOS = Solid

NOVOS has a very lean, efficient operation. They have done diligent, precise research. The products are stellar. Moises was prompt in addressing my needs. I follow Chris and the people providing testimonials. 71 YO male. NOVOS Core yearly subscription for several years. Customer for life.

8 December 2025
Unprompted review
Rated 5 out of 5 stars

Evidence based longevity supplement

I have been taking NOVOS boost and core for several years. I researched all of the various “longevity “ supplements , knowing that many are not well researched . I chose NOVOS over all others because of their extensive research and evidence based results. I DO notice a difference when I skip a few days — less energy , less focus. So , I will continue to use it. I think it makes a difference - both long term and short term .

22 November 2025
Unprompted review
Rated 5 out of 5 stars

The customer service is great

The customer service is great! I've been eating one peanut butter chocolate chip bar for about 3 weeks now and I'm feeling a difference. I replace it for a meal. I skipped one day and did notice a difference in how I felt so I know it's working for me and the ingredients are the bomb over and other nutrition/protein bars I've taken!

2 November 2025
Unprompted review
Rated 5 out of 5 stars

I was amazingly impressed with the…

I was amazingly impressed with the unexpected results I started getting almost immediately from taking the Boost NMN. Not only was I feeling better and had more energy to do things I wouldn't normally have done, but I was sleeping better. Even on days where I used to get a lot of exercise I would always wake up every hour to hour and a half. Now I am putting together longer periods of sleep. Sometimes up to 4 hours. Thank you so much for all of your help and support!

11 October 2025
Unprompted review
Rated 5 out of 5 stars

Game changer

My husband I started taking this last May and we never felt alive and stronger in our lives. I am in menopause but i have more energy than before. We are very active and engaged in various activities like hiking and going to the gym 6 days a week. I just hoped that Novos would take care of their loyal customers proactively. Their customer service is amazing and is very timely in their response.

28 October 2025
Unprompted review
Rated 5 out of 5 stars

I tried the berry bar!

I tried the drink. Didn’t like the taste but I really like the bars I did the berry but will try the other flavors next time!

25 September 2025
Unprompted review
Rated 1 out of 5 stars

worst customer service, hard to trust

I would stay away just because of the customer service. They take several days to respond to any request, lose tickets, have poor communication internally (the first person I was talking to seemed like they were just waiting for responses internally for days and weeks at a time, and they don't respond for days or weeks in some cases unless you follow up multiple times). I cannot imagine trusting a company with my health with customer service that is this unresponsive and disorganized.

18 September 2025
Unprompted review
novoslabs.com logo

Reply from novoslabs.com

Dear Deb,

We sincerely apologize for the experience you described and understand how frustrating delays in communication can be. This is not the standard of service we strive to uphold, and we genuinely appreciate your feedback as it helps us identify areas for improvement.

Our team has reviewed the situation to ensure it does not happen again, and we are already in direct contact with you to assist with your return and ensure the matter is fully resolved.

Thank you for bringing this to our attention.

Rated 5 out of 5 stars

High quality customer service!

I had concerns that my order of Novos core got lost in the mail and I was reassured that it was being tracked and was on the way. I was also concerned that my order of Novos vital would possibly melt in the extreme heat but was again reassured that Novos anticipates such things. These are small customer service type things but they mean a lot and they are greatly appreciated. Big thank you to Michelle and Tina for helping. As far as the way the product makes me feel, I get an added boost of energy without any feeling of anxiety or jittery nervousness and I generally feel more clear headed. I’m 40 years old now and my wife comments that I look like I’m 30. I recently started using Novos Vital and I like the taste of it. Cardiovascular health is incredibly important so I’m thankful for such a high quality supplement that targets multiple organ systems. Thanks for all your hard work and attention, it does not go unnoticed!

1 September 2025
Unprompted review
Rated 1 out of 5 stars

Still awaiting my order

Still awaiting my order. When I checked in they told me it appears it was lost in transit and they’d sent another. I follow up almost a week later and they said they would mail it soon !! I’ve now asked for a refund and have not heard back.

23 September 2025
Unprompted review
novoslabs.com logo

Reply from novoslabs.com

Dear DA,

We’re very sorry to hear you haven’t received your order and that your follow-up hasn’t yet been resolved. This is not the experience we want for our customers. Please email us at care@novoslabs.com with your order number and shipping address, and our team will prioritize finding a resolution for you as quickly as possible.

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