novoslabs.com Reviews 143

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 54 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often highlighting their quality and the positive impact on their health and well-being. Many people appreciate the effectiveness of the supplements, noting improvements in energy, focus, and even skin appearance. The staff is frequently praised for being helpful, professional, and providing quick responses. However, some customers were not happy with the customer service, mentioning issues like slow response times, lost tickets, and disorganized communication. A few people also expressed concerns about certain product ingredients, such as erythritol, and reported side effects like stomach upset or issues with product packaging, like empty or broken capsules.

What people talk about most

Product

Clients share positive opinions on product. Many customers express their love for products like Core and... See more

Customer service

Customer experiences with customer service are ambiguous. Many reviewers praise the excellent and responsive... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of the products,... See more

Response time

Reviewers highlight positive aspects of response time. Many customers praise the quick replies and actions... See more

Staff

Users describe positive interactions with staff, highlighting their professionalism, helpfulness, and quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I enjoyed Novos core. I have also tried the vital and bars.i have enjoyed good health during the time I used core. I've decided to take a break. I'm a senior and the monthly spend is making it tough.... See more

Rated 5 out of 5 stars

These are great products which from my research appear to be the best in the longevity market. I also really like that they ship internationally, which their other competitors couldn't be bothered... See more

Rated 5 out of 5 stars

Been using NOVOS Core and peanut butter nutrition bar for about a month. Enjoy the taste of the bars and usually have one as a pre-workout meal. I look forward to drinking Core in the morning. Cu... See more

Rated 5 out of 5 stars

My husband I started taking this last May and we never felt alive and stronger in our lives. I am in menopause but i have more energy than before. We are very active and engaged in various activities... See more


Company details

Written by the company

NOVOS leverages science and data to provide the best nutraceuticals, tests & knowledge to extend human healthspan and lifespan


Contact info

4.2

Great

TrustScore 4 out of 5

143 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 87% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Fantastic product and fantastic…

Fantastic product and fantastic customer service! I highly recommend the NOVOS line. I've been taking them for 6 months and can see (skin) and feel (energy levels, sense well being) the difference. Also, I prefer the Orange flavored Core vs the unflavored version.

5 January 2025
Unprompted review
Rated 1 out of 5 stars

The Novos core product tastes dreadful…

The Novos core product tastes dreadful when mixed with water. It also has a gritty, unpleasant texture. I couldn’t even finish one glass.

Since the package has been opened, they won’t accept a return or send a full refund. But how do you know if you like it until you’ve tried it?!

I’d steer clear of this product unless you want to gag and nearly vomit every morning.

3 January 2025
Unprompted review
novoslabs.com logo

Reply from novoslabs.com

Dear Samantha,

We appreciate you sharing your feedback regarding the unflavored option of NOVOS Core, and we want to clarify that "unflavored" indicates the absence of sweeteners and artificial flavors, not that it is completely without taste. To enhance your experience, we strongly recommend mixing this version with your favorite beverages, such as juice or smoothies, to achieve a more enjoyable flavor profile.

Regarding your return inquiry, please keep in mind that for safety reasons, we cannot accept returns on packages that have been opened. However, our dedicated customer service team is actively working on an alternative solution for you, as our primary objective is to ensure your satisfaction.

Thank you for giving our product a try, and we are here to assist you with any further questions or concerns you may have.

Rated 1 out of 5 stars

Received deffective item

Received deffective item, contacted company and they refused to refund or ship a replacement. Scam! Don't waste your money!

1 December 2024
Unprompted review
novoslabs.com logo

Reply from novoslabs.com

Dear Angela,

We are sorry to hear that one of the products you received arrived in a damaged condition. This is certainly not the experience we aim to provide for our customers, and we are eager to assist you in resolving this matter. Our support team was unable to locate any emails under your name. Therefore, we kindly request that you contact us at care@novoslabs.com, providing your order number and the details of the damaged product. Our team will be pleased to address your concerns promptly.

Rated 5 out of 5 stars

Novas Boost

The Novos Boost (NMN) is a wonderful product. It gives me more energy and keeps me healthy. Will keep buying it from this company.

5 December 2024
Unprompted review
Rated 1 out of 5 stars

“free face age test” scam exploit

Took “free face age test” and received NO RESPONSE. Looks more like a scam exploit to capture facial image and eye biometrics to use in accessing / unlocking facial image logins .
BOGUS !!

26 December 2024
Unprompted review
novoslabs.com logo

Reply from novoslabs.com

Dear Valued Customer,

We sincerely regret to hear that you have not yet received your Facial Age Test. Our support team is eager to assist you promptly with this matter. Could you please provide the email address you used to submit the test? Upon receipt of this information, our team will investigate the issue and respond to you without delay.

Thank you for your cooperation.

Rated 5 out of 5 stars

be stronger

The first thing is the one-on-one service
Regarding the NOVOS Care product
Exciters will differ in strength and stability
About the product
NOVOS Vital
Feel more focused
and feeling light on the feet

1 October 2024
Unprompted review
Rated 1 out of 5 stars

Novos responded to my recent review…

Novos responded to my recent review stating that they have been trying to contact me. I have not been contacted. Their biological age estimates in my case varied from age 59 to age 98. I am chronically age 69. Their rate of aging estimates ranged from 1.14 to 1.4 years per chronological year. In my case these tests cannot possibly be accurate. I have asked for a refund and received no response. I purchased two tests and used one. They have not even refunded the unused test. If I could give zero stars I would. I will contact appropriate government agencies regarding this company.

20 December 2024
Unprompted review
novoslabs.com logo

Reply from novoslabs.com

Dear John,

We've confirmed that our Head of Science responded to you directly on November 4, 2024. To ensure you can easily locate the email, please check your inbox for messages from @novoslabs.com.

In case you're still unable to find the email, I've forwarded your request to the Head of Science and they will be happy to resend it to you.

Rated 1 out of 5 stars

Stay away!!!

This company has no ethical standards. They are trying to force subscriptions of their unproven product to customers. They have sent me 2 years (over USD 3,000) of orders that I didn’t need/want. Their cancellation process is purposefully confusing and they don’t send advance notices of upcoming renewals like every serious company does. Stay away!!!

15 November 2024
Unprompted review
novoslabs.com logo

Reply from novoslabs.com

Dear Luis,

We sincerely apologize for the inconvenience caused by the recent renewal order that was unexpectedly sent to you. At NOVOS, our primary focus is to ensure a seamless and positive experience for all our customers. Your feedback regarding the current subscription cancellation process is invaluable to us and will be carefully reviewed by the relevant team for potential improvements.

We would like to emphasize that for our subscription plans, particularly the semi-annual and annual options, we proactively send reminders to customers 15 days prior to the order generation. This allows ample time for any necessary adjustments before the order is processed. We apologize if this reminder was not received in your case and would be happy to assist you further.

To help us investigate this matter effectively, please provide us with either your order number or the email address associated with your purchase. We will promptly review the situation and work towards the most appropriate resolution for you.

Rated 1 out of 5 stars

I am a physician and assumed that if…

I am a physician and assumed that if they had people from prestigious universities that those people would not want to muddy their reputations by being associated with a snake oil company. I also assumed if they had 3rd party testing likewise this was a good thing. The devil is in the details, like how often do they do this testing ? I asked some questions about why the dose of NMN is so low compared to other companies ? I tried to get an answer how they came up with a does of 125 mg per capsule and what the dose recommendation was based on since 250 mg is much lower than what other experts in the field recommend ie David Sinclair for example takes a gram a day. I gave them literature through email that says what the dose should be based on body weight and age not a one size dose fits all. I tried to find out what the bioavailability was which fell on deaf ears. Of course I did not get anywhere close to getting answer. I tried it anyway for a year and did not notice any difference. I also tried the orange core which taste awful and stopped it. I think this company is selling snake oil. Just my opinion.

10 October 2024
Unprompted review
Rated 5 out of 5 stars

Reliable and trustworthy. It actually works...

Really great products that are reliable. The people behind it seem genuinely passionate, which can be hard to find these days in a company. As a medical doctor, I also appreciate the science behind it.

25 September 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend NOVOS

Highly recommend NOVOS, they offer the 80/20 you need, no other company matches them, and I tried many many many others, and shown a few doctors. Also the support has been great. I am now a subscriber.

24 September 2024
Unprompted review
Rated 5 out of 5 stars

A leader in their space

When I first tried, Novos, I was really excited because somebody I knew that’s really into Fitness had provided it to me. As somebody that likes routine into combat aging as much as possible, being a content creator That was easy to take daily. Increased my energy and helped me sleep better while taking their product.

19 September 2024
Unprompted review
Rated 5 out of 5 stars

Hello There

Hello There! Thank you so much for caring teams. It always response all inquiries about health issue and products. I felt great when I get NOVO product. I took it in the morning empty stomach with yogurt and chia seeds and plus some products supplement. I felt it doesn’t have issues reaching each other in the guts. I felt so much energy and no fatigue. To be honest. I worked 15 hours a day Monday to Sunday as fork lift driver in the warehouse using physical body movement and afternoons, I went to work in Agecare look after elderly people. I slept less only 4 -5 hours a day.
Thank you NOVOS so much about true science. How the cells talk inside and turn to Energy.

11 September 2024
Unprompted review

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