NOTINO UK Reviews 

9,616
TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,610 reviews, most reviewers had an average experience overall. Many consumers frequently praise the competitive pricing and excellent value offered on a wide selection of products, including fragrances and beauty items. People appreciate the quality of the goods and the overall shopping experience, with several mentioning prompt delivery and well-packaged items. Conversely, a small portion of people felt dissatisfied with customer service, reporting difficulties reaching support and ignored communications. Recurring concerns also include late, missing, or incorrectly delivered parcels. Some customers also received damaged or incorrect products, or questioned the authenticity and longevity of certain items.

What people talk about most

Product

People report ambiguous experiences with product quality and delivery. Many customers express satisfaction... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers reporting positive... See more

Order

Consumers find order experiences to be ambiguous, with many reporting issues such as lost parcels, missing... See more

Price

Customers consistently note positive experiences with price, often finding competitive and very good prices,... See more

Customer service

Customers had ambiguous experiences with customer service, with many expressing significant dissatisfaction.... See more

Reviews shaping this summary

Rated 3 out of 5 stars

*Update* After my original review, the company did finally make contact and paid a refund. They did offer a replacement but I didn't have the confidence it would arrive. I have given them credit a... See more

Rated 5 out of 5 stars

This is the only site that sells my favourite sun tan lotion much cheaper than in Spain, and it is Spanish, plus I’ve discovered a wonderful range of sun face protection that is really good. I also li... See more

Rated 5 out of 5 stars

I am really disappointed with my parfume, the smell doesn’t last longer than 5 minutes, when you apply it barely smells at all, after 5-10 minutes you can’t even tell you sprayed any parfume on you, n... See more

Rated 5 out of 5 stars

Just purchased a beautiful gift box containing Oscar de la Renta 100ml and 30ml eau de toilette, also a 100ml tube of body lotion. The fragrance was original which was lovely, as I had previously purc... See more


Company details

  1. Cosmetics Store

Information provided by various external sources

Find the best deals on cheap perfume and aftershave and beauty products at the Notino.co.uk perfume shop. Designer fragrances with great discounts and express delivery. SHOP NOW!


Contact info

3.6

Average

TrustScore 3.5 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(9,616)

1,519 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Ordered hair products

Ordered hair products. The products never got delivered. Still waiting for a refund 3 weeks after. Company is non responsive so now to contact my bank.
Would definitely not recommend or reorder.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Cheapest place for designer perfumes

Managed to find a perfume here that was sold out everywhere else, and it was actually cheaper too. Package arrived in perfect condition and they even threw in a little free sample. Site is really easy to search and delivery was spot on time. Very happy with it.

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Perfect gify

Saw a Yankee Candle jar, scent of lakefront lodge. This is a perfect gift for my daughters. I am having a family party for a special birthday in October, and we are staying at a lakeside lodge. Will give the girls something to remember the weekend. Not expensive and arrived within stated time. No complaints about the candle, or the service.

22 May 2026
Unprompted review
Rated 1 out of 5 stars

Ordered parcel and never recived

Ordered parcel and never recived, first been returned back, after two weeks of emailing the parcel has been send again.
Evri did not delivered.
Requested money back and waited weeks for that.
I dont think i will use again this service.
Not worth it 6weeks of emails and time waste!

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Samples

Easy to navigate app, huge selection to choose from and being able to buy samples first is ideal,

19 July 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look