NOTINO UK Reviews 

Great purchase and quick delivery.

Still not have my order
Tracking banner H06I6A0006568355

I placed my order on 3 July 2026 and paid for next-day delivery, plus an extra £0.50 for Priority Complaint handling. My parcel did not arrive until 13 July 2026, and I received no explanation for the delay.

When it finally arrived, several items were missing, one product box was empty, and the eyeshadow palette was completely smashed.

I reported the issue on 13 July and have provided photos and evidence at least five times. Since then, different customer service agents have replied every 4–5 working days asking the same questions and requesting the same information already provided.

Despite numerous emails over the past three weeks, I have still not received a refund or a proper resolution. I paid for products I never received, next-day delivery that was not honoured, and a Priority Complaint service that proved completely useless.

Poor customer service, poor communication, and no accountability. I would not recommend ordering from this company.

Fast effective delivery would recommend, product's and excellent value

This is the only site that sells my favourite sun tan lotion much cheaper than in Spain, and it is Spanish, plus I’ve discovered a wonderful range of sun face protection that is really good. I also like the discovery boxes for both fragrance and skin care.

My second order from Notino.
The process was simple and easy to complete. Find your fragrance, place the order and the goods arrive in good time.
Very good prices on fragrances you love.
I will be buying from them again in the future.

It's so easy to shop with Notino, with their fabulous prices and lovely discounts on top . Plus the secret surprise you unlock at checkout, you can have beauty on a budget!

Excellent Trustworthy Website, order was delivered timely since i ordered aftershave thrice.
3rd time i didn’t like the smell of the that aftershave CDNIM so i just simply selected returned the opened box 🗃️.
Even though i paid for return postage still it’s worth it.
My amount refunded within 5 days.
5 star ⭐ ⭐️⭐️⭐️⭐️

Product “delayed in sorting” for weeks. Still not arrived.

I am really disappointed with my parfume, the smell doesn’t last longer than 5 minutes, when you apply it barely smells at all, after 5-10 minutes you can’t even tell you sprayed any parfume on you, no one can notice as well. It feels like I threw 80£ in the water. I contacted to the customer service and no reply so far

Terrible experience.

Placed an order - never arrived although Evri said it had been delivered. Immediately took it up with Notino customer services and I got an automated message that they are too busy to respond immediately. A month later and they still haven't responded to me despite multiple chases.

They have taken my money, not delivered anything and are now ghosting me. Terrible experience, will never use again.

Starry nights was not long lasting as the original, feels like its spam, not going to buy from notino again.

These are brilliant
Quick delivery of hair products
Lovely free samples

I like this company I have good experience

Only just discovered Notino and I'm so glad I did! Great products at great prices and delivered quick. Can recommend!

I bought a perfume, after 2 days I receive a notification from Notino and from the delivery company that my order has been sent ..... after 3 weeks I wrote to them what is happening with my order , they replied that my order was lost and if I want they will send me another one or give me my money back ... I chosed to send me another one, their answer was that they no longer have it in stock !!! Wtf !!!
What a shame of company!!! They don't even offer a small attention to the customers affected by their lack of seriousness!!

Quick and easy purchase

Excellent service from ordering to receipt. Great prices. Quick delivery.

Absolutely love it i ordered 2 stays on all day 5star!!