I love my Notes Coffee but my Customer Experience has been poor. After being sent the wrong coffee due to a website, technical issue, I then emailed to sort. This was acknowledged within a couple o... See more
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Love the signature espresso. Can’t recommend enough. Works well as pre ground espresso in a basic DeLonghi espresso machine. Delivery is prompt and packaging great. I have found some of the sp... See more
St John’s Wood branch was poor, toilets were in bad condition, the yoghurt and figs looked unappetising and the service was so slow. No establishment should be charging 12.5 percent service charge for... See more
Company replied
As a coffee nob i am as picky as Austrailian cocaine addict. So i am thrilled to say how exquiste Notes roasters wholebeans are. Not too floral as that is over powering. Strong enough and tasty enough... See more
Company replied
Company details
Written by the company
We have been sourcing, roasting and serving single origin speciality coffee since 2010. Building close ties with sustainable farmers, securing exceptional coffees year after year and small-batch roasting, allow the unique terroir and delicate flavours of origin to shine. Our beans are then lovingly roasted in East London, brewed by our talented baristas and finish their journey with you.
Contact info
London, United Kingdom
- hello@notescoffee.shop
- notescoffee.shop
4.0
Great
248 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Excellent service, easy to use and delivery already received, overnight - brilliant!
28 September 2021
Reply from Notes Coffee Roasters
Get in Alexia! Thank you for taking the time to leave us a review! We hope you enjoy your coffee! ☺️
Coffee is brilliant smooth and very…
Coffee is brilliant smooth and very different to others in the high street this coffee shop is great
21 September 2021
Unprompted review
Reply from Notes Coffee Roasters
Hi Lloyd, we're happy to hear you're enjoying the coffee in our stores. Thank you for taking the time to leave a review to show your appreciation. ❤️
Great tasting coffee!
Great tasting coffee! Have tried Yemen coffee for the first time and now would definitely order more.
The order arrived on time, well packed.
21 September 2021
Unprompted review
Reply from Notes Coffee Roasters
Thanks for taking the time to leave such a stellar review Danielle! 😍
Best PODS ever!
There are no pods like Notes, tried the NEW Blackwall Estate pods and got the Notes coffee store experience at home, impressive!
16 September 2021
Unprompted review
Delicious coffee great service
15 September 2021
Unprompted review
The Notes pods are The Best…!
The Notes pods are the best quality in our experience. We love the Columbian. Also found the ordering and delivery really efficient!
15 September 2021
Unprompted review
Reply from Notes Coffee Roasters
Hi Stéphane, thank you for your lovely review! ✌️
Quick service and great smooth coffee
13 September 2021
Excellent Service
It was easy to navigate and order from the website and my order arrived quickly. Thank you.
13 September 2021
Best coffee in London
Best coffee in London! I've been a customer for about 3 years and can say that with Notes you can't go wrong. Pretty much any coffee you choose is going to be amazing in its own right, they pre-select them very well. The only one I'm not really keen on is the "Black Label", but then again that's their only one which is not single origin. Notes coffee makes great gifts as well, I've received great feedback from my friends!
13 September 2021
Reply from Notes Coffee Roasters
What can we say, we're very flattered by your review and so happy to hear that our coffee is such a hit with you and your friends! Thank you! ✌️
Excellent coffee and speedy service…
Excellent coffee and speedy service what more could you ask for?
These coffee pods got me through lockdown. I bought a cheap second hand nespresso machine and did not look back.
13 September 2021
Reply from Notes Coffee Roasters
Shannon, you're lovely! Thank you. We're chuffed that we played a part in getting you through the last year. Stay safe! ❤️
Reply from Notes Coffee Roasters
Thank you for your review Mazin! We're fans of the Badiat Al Ashiq ourselves too! 👏
Sends unsolicited spam.
27 February 2021
Unprompted review
Reply from Notes Coffee Roasters
Hi Anonymouse,
We're sorry that we didn't see this review, we've only just verified our profile on Trustpilot! If you could send us your details we can make sure we remove you from our email database!
Thanks!
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