I love my Notes Coffee but my Customer Experience has been poor. After being sent the wrong coffee due to a website, technical issue, I then emailed to sort. This was acknowledged within a couple o... See more
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Love the signature espresso. Can’t recommend enough. Works well as pre ground espresso in a basic DeLonghi espresso machine. Delivery is prompt and packaging great. I have found some of the sp... See more
St John’s Wood branch was poor, toilets were in bad condition, the yoghurt and figs looked unappetising and the service was so slow. No establishment should be charging 12.5 percent service charge for... See more
Company replied
As a coffee nob i am as picky as Austrailian cocaine addict. So i am thrilled to say how exquiste Notes roasters wholebeans are. Not too floral as that is over powering. Strong enough and tasty enough... See more
Company replied
Company details
Written by the company
We have been sourcing, roasting and serving single origin speciality coffee since 2010. Building close ties with sustainable farmers, securing exceptional coffees year after year and small-batch roasting, allow the unique terroir and delicate flavours of origin to shine. Our beans are then lovingly roasted in East London, brewed by our talented baristas and finish their journey with you.
Contact info
London, United Kingdom
- hello@notescoffee.shop
- notescoffee.shop
4.0
Great
248 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Blackwall is the best!
The coffee is really good, and makes a lovely flat white. I feel that the speed that the water is pushed through the capsule and therefore speed of the coffee coming outside is very slow, drip by drip! I wondered if that was due to them being compostable. I would recommend the blackwall capsules, but was disappointed with the speed of the flow.
20 January 2022
Reply from Notes Coffee Roasters
Hi Liberty! Thank you so much for taking the time to leave us a review. We're thrilled to hear that you are enjoying our coffee pods. We're less than thrilled to hear that it's coming out so slowly! We're very sorry to hear this and would love it if you got in touch with us at hello@notescoffee.shop and let us know the batch number of your coffee pods (which you can find on the box) so that we can see if this is a batch issue. Thank you!
Amazing coffee flavours and rapid…
Amazing coffee flavours and rapid service, what more do you need?!
15 January 2022
Reply from Notes Coffee Roasters
Hi Cho, we're chuffed to bits to hear that you've enjoyed your experience with us. Thank you for taking the time to leave us a review! ❤️
Blooming deeeeeliscious
Blooming deeeeeliscious. Ive been trying to find a way to replace Nespresso and their aluminium pods which after a few years have started to leave a metal taste in my mouth and are terrible for the environment but I couldn't find a company that was up to par regarding flavour. At last I've found it.
14 January 2022
Reply from Notes Coffee Roasters
Hey Lucy! How lovely to hear that our coffee has made such an impression on you! We're delighted that you are enjoying our biodegradable and compostable pods. We've got more pods coming soon, watch this space. Thank you for taking the time and leaving a nice review. 🥰
Reply from Notes Coffee Roasters
Thank you for taking the time to leave us a review Peter! ✌️
Reply from Notes Coffee Roasters
Hi GiB! Thanks for taking the time to leave us a review! We're pleased to hear that you enjoy our coffee! We're sorry to hear that the delivery was a day delayed, hopefully next time we'll get it right! ☺️
Perfection in a cup!
The coffee is mind-blowingly perfect!!! If you are looking for a fantastic start to your morning...you need to go for Notes Coffee!!
7 January 2022
Reply from Notes Coffee Roasters
What a lovely review Sunny! Thank you so much for taking the time to leave us one. Hope you were able to pick up the pieces of your mind and get on with your day 😂
Reply from Notes Coffee Roasters
Thank you for taking the time to leave us a review Tim, it means a lot to see that we've made the experience enjoyable.
Excellent and very speedy service
Excellent and very speedy service, great coffee with taste notes that make it different and better than any other coffee I've tried and I've tasted quite a few!
4 January 2022
Reply from Notes Coffee Roasters
Thank you Gary! We're so happy to hear that you enjoyed our coffee so much. Thank you for taking the time to leave such a glowing review!
Simply the best!!!
30 December 2021
Reply from Notes Coffee Roasters
No, you're the best! Thank you for taking the time to leave us a review!
Just beautiful coffee
Just beautiful coffee, responsibly sourced and great service ! You really don’t need anything more.
24 December 2021
Reply from Notes Coffee Roasters
Hi Chris, thank you for your lovely review! Thank you so much for taking the time, it means a great deal to hear our coffee hits the mark for you!
They sent me a mug
They sent me a mug. I didn't order a mug. I just wanted coffee. You can't ring them to ask them why.
21 December 2021
Reply from Notes Coffee Roasters
Hi there Mark, thank you for taking the time to leave us a review. We're very sorry to hear you weren't able to find a way to get in touch with us. As for the mug, because you are a valued subscriber to our coffee plan we sent out a free Xmas mug this year as a small token of our appreciation. It comes at no extra cost to you. We're sorry that this was not made clear to you and we hope that you can enjoy it regardless! If you have any questions or would like to get in touch for more information please email us at hello@notescoffee.shop
Happy Holidays!
Coffee arrived extremely quickly
Coffee arrived extremely quickly. Sent as a gift to my father who has promised to wait till Christmas but is struggling due to the “intoxicating smell of coffee” emanating from the box :)
16 December 2021
Reply from Notes Coffee Roasters
The struggle must be real Sally! We're glad to hear how tantalising our coffee is and we hope your father stays strong. The wait will be worth it! Thank you for taking the time and leaving us such a nice review! Happy Holidays!
Coffee is always really tasty
Coffee is always really tasty, ethically sourced and expertly crafted!
14 December 2021
Reply from Notes Coffee Roasters
What more can we ask for?! Thank you for taking the time to leave us such a nice review! Happy Holidays!
Love Notes Coffee and the delivery was…
Love Notes Coffee and the delivery was great and the beans tasted brilliant!
13 December 2021
Reply from Notes Coffee Roasters
We love that you've taken the time to leave us a review Caroline. Thank you and happy holidays!
Reply from Notes Coffee Roasters
Thanks for taking the time to leave us a review 'Coffee Lover'! 😉
Exceptional coffee
Exceptional coffee beans. Well packaged. The taste and quality is top notch
7 December 2021
Reply from Notes Coffee Roasters
Hey John, we're glad to have hit all the right marks. Thanks for leaving us a review on here. Happy Holidays!
Fantastic customer service
Fantastic customer service - as usual- and coffee to usual high quality and consistency from batch to batch. Excellent!
4 December 2021
Reply from Notes Coffee Roasters
Thank you so much for taking the time to leave us a review! It means a great deal that you've enjoyed your experience. ✌️
Delicious coffee and loved the free…
Delicious coffee and loved the free Xmas mug, thank you!
2 December 2021
Reply from Notes Coffee Roasters
You're welcome Nicholas! Thanks for taking the time to leave us your review. Happy Holidays! 🎅
Reply from Notes Coffee Roasters
And so are you Yawar! Thank you for taking the time to leave us a review. ✌️
Reply from Notes Coffee Roasters
You're the greatest! 😉 Thank you so much for taking the time to leave us a review Mr. Lunn!
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