Speed has improved recently for i phone from quite unsatisfactory speed in jan - may. However speed for i lower version i phone 11 remain low. Meanwhile wifi open page ( terms conditions) say... See more
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Review summary
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Reviews shaping this summary
Fixed the problem. After several days of trading emails back and forth someone finally got my issue resolved. Thinking maybe assign 1 person to address an issue instead of every reply coming from som... See more
Assistance was great. If you want to know my journey however for your records, when I logged a ticket, it asked for my paypal records. I entered this (was done in the morning), then in the afternoon,... See more
My experience, happy long time customer . But got signed an automatic renewal that I didn’t consciously sign up for. The customer service team at Nord VPN answered my request to cancel, I would recomm... See more
Company details
Written by the company
Enjoy ultimate internet privacy, security and freedom with advanced features such as Kill Switch, Double VPN, Threat Protection Pro™, Dark web monitor, state-of-the-art encryption and no-logs policy so that your sensitive information is protected from snoopers of any kind.
Written by the company
- Secure encryption
- Keep your online traffic safe behind a wall of next-generation encryption.
- SmartPlay
- Watch shows and movies safely without extra steps — whether at home or abroad.
- Safe when disconnected
- Rest easy knowing our Kill Switch will shield your data if your VPN connection drops unexpectedly.
- Double VPN
- Add another layer of encryption with our Double VPN servers for extra peace of mind.
- Private DNS
- Enjoy more online privacy without worrying about third parties spying on your every move.
- Worldwide network
- The extensive network of 6500+ VPN servers covering 113 countries lets you explore internet like a virtual traveler.
- Multi-device
- NordVPN allows you to secure up to 10 devices with your Nord account and boost your privacy even more.
Contact info
PH Venturi House, 49th Street, Bella Vista, Suite 1, Ground Floor, Panama City, Panama , Panama City, Panama
- +44 131 463 6666
- support@nordvpn.com
- nordvpn.com
4.2
Great
49K reviews
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Great protection while on the web with great customer service!
Great protection while on the web. The split tunneling is a way to exclude individual apps. Customer service informed me of this when android auto wouldn't connect.
9 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
NordVPN does not have any live agents…
NordVPN does not have any live agents to talk to. I bought their product for $180.00 plus and am unable to use it. It blocked several channels and several websites including the ones to contact their customer service. How can you contact customer service if the website is not available? By the time I was able to get pass their blocks and write to someone in customer service they said I am beyond the 30 day trial period and they will not refund my $180.00! I would never recommend NordVPN to anyone! Total scam!
18 December 2025
Unprompted review
Reply from NordVPN
Hi James, we’re sorry to hear this has been such a frustrating experience. We’d like to review your case in more detail, including your previous communication with our support team and the refund decision. Could you please share the ticket ID from that interaction? With it, we can check the situation properly and see how we can assist further. - P.B.
NordVPN is great at doing what it says it does, but sadly has (generative/LLM) AI features.
For a while I thought that my laptop had gotten a virus, despite me using NordVPN all the time. Turned out that the virus was Windows itself.
Jokes aside, a real issue for VPNs is that more websites are now catching up and trying to move against VPNs, sometimes YouTube won't play because it thinks I'm a bot due to the VPN IP. Then I switch to a different country, and the videos play like normal.
+ That's something I find great about NordVPN: It's genuinly really fast, switching between countries takes 5 seconds. When my laptop starts up VPN takes about three minutes to launch, it used to be faster but my laptop is 7 years old so fair is fair.
+ Another bonus is that NordVPN has lately offered some Incogni and sometimes Saily discounts. We made use of a Saily discount and the service worked flawlessly!
- Why 3 starts and not 5? They've added AI security features. The world is already struggling as is, the current heatwaves in Europe are defenitely worsened by climate change and NordVPN services were top tier without the genAI / (LLM adjacent) AI involved. I understand the need to keep up with changes in technology, but I wish that we as customers could still opt out of it. I don't want to contribute to making human induced climate change even worse, and I don't want to comply with the way (generative)AI is currently being scaled and forced into every app, website and service. The havoc it wreaks on the environment is unacceptable.
9 July 2026
Reply from NordVPN
Hello. Thank you for taking the time to leave such a thoughtful and detailed review, and we're glad to hear the connection speeds and Saily experience have been positive!
We hear your concern about the AI features, and we genuinely appreciate you sharing the reasoning behind it. Environmental impact is a topic we take seriously, and your perspective on how AI is being scaled across the industry is something we want to pass along to our product team. While we're not able to make promises about specific feature changes, feedback like yours is exactly what shapes the direction of our product decisions.
If you'd like to share more or have other questions, feel free to reach out to us at support.nordvpn.com. Your voice matters to us, and we're grateful you continue to use NordVPN. 🌱
NorVPN did not prevent virus attacks…
NorVPN did not prevent virus attacks and I had to use windows defender to get rid of them many times
3 July 2026
Reply from NordVPN
Hi, thank you for your review. We are sorry to hear you experienced this. It is worth clarifying that NordVPN is a VPN service designed to encrypt your connection and protect your privacy online, rather than a dedicated antivirus solution. For malware and virus protection specifically, our Threat Protection feature is designed to help block malicious files and websites, but it works best alongside your existing security tools like Windows Defender rather than as a replacement. We would recommend reaching out to our support team at support.nordvpn.com so they can review your setup and make sure Threat Protection is properly configured for you. -N.L.
Best VPN
I've tried a lot of VPN service, and I culd day that, this is eh best, nice app, very useful tools, max speed in use, is the best VPN no doubt.
9 July 2026
Worth every penny!!
Worth every penny!!! Thank you for keeping my whole family's devices safe!
9 July 2026
Availabble and highly efficient.
9 July 2026
It was working great but now it won't…
It was working great but now it won't hold a connection.
2 July 2026
Reply from NordVPN
Hi Andre, sorry to hear NordVPN isn’t working as expected anymore. Please try switching between TCP, UDP, and NordLynx in the app settings, as a different protocol may improve stability. If the issue continues, contact our support team at support.nordvpn.com so they can check your setup and assist further. - P.B.
I had tried another established VPN…
I had tried another established VPN provider and was initially reluctant to change. The deciding factor was cost, and, now that I have been using Nord VPN for some time, I am very happy I did change. It is a very good service with additional services that all work well. I would recommend Nord VPN.
9 July 2026
Easy to use and very functional
8 July 2026
The customer support team
The customer support team helped to solve problem I had with prompt reply to my emails, and the instructions were easy to understand. If I didn't understand, they quickly responded so I understand. Every one was super patient with me. Thank you for your support, you are the BEST !!
26 June 2026
Reliable connection for secure transactions and streaming.
NordVPN always connects and provides a sound connection for us. Rather we are using the connection for secure transactions or streaming, it is very reliable.
8 July 2026
Update Email Today 7-9-26:
I am happy to report that Nordvpn has now issued the partial refund to my Paypal account. Thank you to the support agents that helped close the loop.
My experience, however, was challenging. Despite working daily with technicians and even upgrading my device as instructed, the issue remained unresolved. The refund was initially approved but didn't arrive until I followed up several times.
I appreciate the final resolution, but the journey to get there was far from smooth.
Sincerely,
Linda
6 January 2026
Unprompted review
Reply from NordVPN
Hello there. We're terribly sorry to hear about your experience! Our apologies for keeping you waiting and the frustration caused. Your feedback on the matter is greatly appreciated and will be shared with the relevant teams for future improvements.
As we see your Ticket is still open and our team will get back to you via email with more details shortly. We understand your concerns and are grateful for your patience! G.M.
keeps going on and off site
4 July 2026
Reply from NordVPN
Hi! We're sorry to hear about the trouble. If you’re experiencing connectivity issues, please try enabling TCP protocol in our app settings and connecting to Obfuscated servers. If the matter persists, do not hesitate to contact our support team at support.nordvpn.com for further assistance. G.M.
Very happy with VPN
8 July 2026
First time took any kind of VPN
First time took any kind of VPN. So I go for the "best"! Wow!how wrong I was,since I start using Nord VPN all features on I had nothing but problem after problem. Digital wallet not working, signed out! Cant pay on the petrol station,what a embarrassing moment, any page I tried to open online signed out from all of them. Bank, mobile phone,Costa app,Shell app etc... absolute nightmare. Had to resets all apps I was using for ages without any issues. Since I took Nord VPN all collapsed. Utterly disgusting. They forcing you to use Nord Pass so you can give them all your passwords. Regretting every moment I took Nord VPN. Honestly AVOID!
8 July 2026
Unprompted review
Reply from NordVPN
Hello Toni. We're truly sorry to hear about the difficulties you've experienced, being signed out of your banking, payment, and everyday apps is genuinely frustrating, and we understand how disruptive that must have felt.
That said, we'd like to clarify a couple of things: NordPass is an entirely separate, optional product and is never required to use NordVPN. We'd never ask you to hand over your passwords. Additionally, some apps and services do flag VPN connections as a security measure on their end, which can cause unexpected sign-outs, this isn't something we do intentionally.
If you haven't already, try switching your connection protocol to NordLynx in the app settings, as this can improve compatibility with certain services. If the issues persist, please don't hesitate to reach out to our team at support.nordvpn.com, we'd genuinely like to help get things working properly for you. If you've already contacted us, please share your ticket ID here so we can follow up directly. -G.S.
Shuts off phone service completely
Shuts off phone service completely. Was unable to use data or just regular phone service.
Sometimes it connects where I want and sometimes it does not.
Triples how much you pay.
Almost impossible to completely uninstall it from your computer.
Has a "helper" that blocks your screen and demands to be installed. What exactly is the helper? Who knows? Stopped me from using my computer and I spent hours trying to get rid of it.
Customer service is nonexistant.
3 July 2026
Reply from NordVPN
Hello. We're sorry to hear you've had such a frustrating experience, losing phone service, dealing with inconsistent connections, and spending hours trying to uninstall the app is far from what we want for any of our users.
To help with the connection inconsistencies, try switching your protocol to NordLynx in the app settings, it tends to offer the most stable and reliable performance. As for pricing, our plans are clearly outlined before purchase, so we'd love to look into what happened in your specific case.
Please reach out to our support team at support.nordvpn.com, we'd genuinely like to help resolve this for you. If you've already been in touch, please share your ticket ID here and we'll follow up directly. Your experience matters to us. -G.S.
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