Nordictrack UK Reviews 

I want this to be an informative fair review for other potential customers of Nordic Track in order that they consider investment carefully firstly before reading my review take some time to read the numerous 1 star reviews on this site and also read further into Nordic Track Replies it will give you insight into the company ethos on customer support when you consider your warranty. To give an example if Apple and octopus energy are bench mark 10 stars for top for customer service Nordic track would be the bench mark for 1 star.

22/02/2021 I purchased a commercial treadmill I was impressed by the website and companies claim that motors will last 10 years with standard warranty and extended warranty on frame and motor.

Oct 2021 the machine developed a fault with the incline Nordic track acknowledged the machine was registered and warranty existed as a repair was not carried out in fairness it was covid and refund was offered. In end I kept the machine and managed to resolve the issue which was an electrical issue

In June 2024 I contacted company regarding broken deck board I was informed that this part not covered by warranty which in fairness is clear

However I managed to have the deck board replaced by a company which does the warranty work for Nordic track cost £500 the engineer said that the motor was also likely to go soon and is covered by 10 year warranty as advertised on company website advised to contact Nordic Track.

I contacted Nordic Track and this is really where I realised how clever this company is in order to avoid the numerous warranty claims customers must register for extended warranty this is in terms in conditions that comes with the machine I did do this however company claims it has no record of it! why would Nordic track make such procedure well these parts are expensive and according numerous websites blogs and reviews Nordic track parts are prone to failure well before the warranty period.

I argued my case demonstrating receipts order numbers previous warranty claim however the company was clever to say motor requires further registration for extended warranty!
They then said that I had a replacement machine under previous warranty claim therefore was not elgible for further warranty claim demonstrating how bad there records actually are this was just complete and utter LIE!
After providing further evidence Nordic track customer service came back again to say that it was my fault as when I enquired about the deck board the serial number provided had resulted in the their system updating to show a replacement machine they didnt ask at the time if I had written the number down correctly.
The company point blankly refused to honour the warranty stating that it was not registered on the system I remember completing it and sending it in my address details and email account details are on nordic track website
The company ended with not going to assist you any further with warranty claims however please send a photo serial number so we can update our records!

Most companies would say well we have seriel number and receipt and immediately give you the service not Nordic track the warranty process has been designed in order to ensure most customers will never be able to claim and if you complete paperwork they just claim you don't have it.

I expect the reply here from Nordic track will be the standard one it is clear in terms and conditions you must register in paperwork don't hesitate to reach out to us if we can help only to not provide any help what so ever when you do need help with apparent parts under warranty the warranty information is Dispatched with machine a great get clause for nordic track the machine clearly was made by them and purchased from them however hundreds of people are effectively being short changed by Nordic track what if you do register where do these details go as I completed the process the company said no record however it is clear from correspondence that they thought my machine had been replaced under warranty how reliable are the records not very after correspondence received form them. People can make up there on mine however this a company I will never do business with I am actually speaking to consumer advise the whole attitude of the company and the way they trick people left a sour taste in my mouth.

Really like the X24 bike, I've had it for over 3 months now and use it 3 times a week. I've had no issues with the bike at all, nor accessing all the classes I want to do. Buying it was easy and there was great communication between purchase and delivery. The boxes are HEAVY and there was a lot of recycling to be done. Everything was well package and nothing was damaged.

I did feel the assembly instructions the bike came with were a bit on the scarce side - Thankfully a lot of people have made videos on YouTube about how to assemble the X24 and that really helped. It took us under an hour to assemble the bike - you could do it on your own but I was grateful to have my Husband to help.

Really like the bike - it seems to be well built and I've had no issues, love the classes and the variety of content.

Very easy transaction with Nordictrack and clear communication during the whole process. The bike is great and the iFit system is very functional and easy to use.

Very easy to set up. The IFit trainers make the numerous exercises more enjoyable. Only issue for me personally is tahtbI find the seat a little bit to hard, but there are aftermarket covers you can buy.

Great process from start of order to delivery. I’m now enjoying my equipment.

Life changing when it comes to become more active. Enjoyable trail rides and spin classes give many options to ride easily with varied difficulties so caters to all riders. Occasionally, the auto set climb function doesn’t respond when trainer sets the climb during spin classes.

Purchased the Nordictrack Commercial 2450 treadmill 3 months ago. Relatively simple to set up but is a 2-person job. The large screen is fantastic. The incline and speeds on the machine are very good. The machine does stop very quickly when ending a workout. The experience is improved by having an iFIT membership. I would highly recommend this machine for both new and experienced runners.

Worst customer service ever received
DO NOT BUY THEIRE PRODUCTS
Purchased a treadmill 18 months ago for £1300.00
Stopped working 1 month ago and they have refused too fix it "ITS 18 MONTHS OLD"
Common problem with the screen going blank and not able to reboot
They quoted over £400 to come out and fix however doing some home work they have quoted for the incorrect Part.
The mother board needs fully replacing and is alone over £400.00
I even gave them the opportunity to offer goodwill Ie they pay for the Parts we would cover the call out and fitting, they also declined this.

Ive worked within retail for over 40 years and in all the time i have this has got to be my worst experience
My advice is do not buy their products they are poor quality with common faults

Misleading Warranty—Avoid if You Expect Support

I purchased the NordicTrack X32i treadmill with the expectation that the warranty would offer peace of mind. Unfortunately, it’s proven to be worthless. Just over two years in, the machine stopped working—and despite being kept in a heated garage on a mat, NordicTrack refused to honour the warranty.

Their list of “inappropriate locations” is absurdly long and vague. It includes garages, conservatories, outbuildings, and then adds the catch-all phrase “not limited to”, which essentially gives them free rein to deny coverage wherever they choose. If you're thinking of buying from this company with the reassurance of a warranty, think again. It’s not worth the paper it’s written on.

For the price of this equipment, I expected better. Disappointed doesn’t even begin to cover it.

My partner and I have been using the NordicTrack X24 Studio Bike every day, and we’re really enjoying it. The incline/decline feature makes rides feel more fun and interactive compared to a standard exercise bike. The variety of iFit rides is excellent too, from scenic routes to studio workouts, so we never get bored.
One thing worth noting is that the bike is very heavy, especially with the large screen. It’s definitely a two-person job to assemble and move it around. Once it’s in place, though, it’s rock-solid and feels really stable.
Overall, it’s been a fantastic addition to our routine and we look forward to riding it each day. Highly recommend!

Great product, iFIT has great instructors

Installation team friendly, courteous and professional.
Arrived on time and completed installation promptly explained the equipment fully and asked if I had any questions.
As a novice to walking on treadmills and having a ifit trainer this is brilliant equipment especially for my needs and health requirements. Would recommend to anyone to purchase.

Very happy with this purchase. Excellent treadmill for walking or running. Large screen to enjoy the excellent iFit programmes.

NordicTrack is good until problems arise with machine and you contact them for help. They will just refuse to respond

Never buy. Bought a treadmill about 2 years ago. Contacted Nordictrack for help. replaced run deck and belt. Motor dies when weight is applied to belt. Treadmill used in the home. Treadmill was moved to different location for repairs and nordictrack are claiming its the location of treadmill thats the issue. The threadmill was used in a clean dry room in the house. They are make any reason not to fix. Motor has failed. Nordictrack won’t replace.

I purchased the x22i in Aug 2024. Great machine, had to have to fans replaced. 6mths in there was a horrible knocking noise when running. The CS were brilliant kept me informed. The parts were taking weeks to arrive so I was given an upgrade to the x24 and it was delivered/ collected within a week. FANTASTIC. Feel very happy with Nordic Track. Hope all goes well with this machine which is awesome !!!! I cant complain at.the support in my case. Thank You Nordic Track

Great bike, had it a couple of months now and no problrms at all

Service was smooth and easy from ordering to delivery.

The equipment was easy to assemble and works as expected.

The bonus of the years membership was a welcome addition.

Just a follow up, 6 months after providing details to the Nordictrack trustpilot team, not a single representative has made contact. The poor service continues.

Exercise is important part of my daily routine. I decided to buy again from Nordictrack when my previous Nordictrack cross trainer (of 8 years) had no issues. The quality of my previous purchase made me confident that continuing my exercise journey with Nordictrack was the right thing to do.

Unfortunately, I was wrong. From my recent
experience, Nordictrack do not offer the same quality of product or service as they once did.

The first cross trainer was replaced due to a
fault. Due to the unforeseen requirements
placed on the collection by Nordictrack (no
more than 4 items), I had to purchase packing materials to return the faulty cross trainer, I also had to take a day off work to facilitate the collection of the faulty cross trainer and the delivery of the replacement.

The second cross trainer also appeared to have a similar problem and also sharp edges on the handles. These sharp edges mean that when using the cross trainer you have to take care where you place your hands and be mindful of pressure and quick movements, as the sharp edges have the potential to cause cuts.

I have been in contact with Nordictrack
regarding these issues since the 11th April, It
has been frustrating with emails being ignored, having to repeat questions and issues a number of times before they are answered or addressed.

They have dismissed the sharp edges as being within 'manufacturing tolerances' and have refused to evidence this statement. They are happy for the parts of the cross trainer that are meant to be held to have the potential to cause harm.

They have even lied to the CDRL, stating that the hard plastic handles are made of a soft flexible material, which they are most certainly not.

My recent experience has been less than ideal and I have lost out. Dealing with Nordictrack customer service has been traumatic and rather than enjoying my new cross trainer, I'm seeing it as a problem waiting to happen.

I bought an X24 treadmill and my experience has been excellent. Very solid, well built machine that is easy to use and a pleasure to run on. I have also very much enjoyed the variety of runs available.