I received my NOORO leg devices in a short time from placing order and product was well packaged and in good order. It took a few days of frustration and strong communication with the excellent... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had been dealing with knee pain for a while, especially after long days of sitting. I decided to try product from Nooro and was surprised by the results. After using it regulary the discomfort in m... See more
Company replied
I was recently hospitalized and got out of the routine of using the Nooro. Actually, while using it, I did not notice significant change in my legs or feet, but after the hospital stay, I could tell t... See more
Company replied
I love the easy to follow format and simple exercises that seem to be helping with my edema. the presenter is very encouraging and gives modification suggestions which are helpful. I do find that the... See more
Company replied
Company details
Written by the company
Nooro was founded in 2022 on the belief that health is not born, it is built. —It happens when you can walk with confidence… knowing that you’re safe, secured and in good condition. We got our start from conversations with people sharing their agonizing pain, be it knees, feet or eyes. The unhealthy lifestyle we often go through stops at nothing to destroy our “happy lives.” So, you need to be ready before the worst happens, and this was the inspiration for Nooro. To start our journey of designing specific products for specific problems.
Contact info
United States
- 212-444-3144
- support@nooro-us.com
- nooro-us.com
3.7
Average
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I don't know why but I bought 4 units…
I don't know why but I bought 4 units they worked for about 10 seconds then nothing ???
16 February 2026
Unprompted review
Reply from Nooro US
Hi Richard,
Thank you for reaching out, and I am sincerely sorry to hear that your units stopped working so quickly! I completely understand how frustrating it is to be excited about a purchase only to have it fail right away. Please rest assured that this is not the experience we want for you, and we are committed to making this right.
To help us resolve this for you as quickly as possible, we’ve sent a request for more information via Trustpilot, as we were unable to locate your account with the details provided. Please feel free to reply there or reach out to us directly at wecare@nooro-us.com.
We’re here to help and ensure you have a smooth experience with us moving forward.
Best regards,
Nicky
Nooro Customer Care Team
They listened and provided a workable…
They listened and provided a workable solution
12 February 2026
Unprompted review
Reply from Nooro US
Hi Steve,
Thank you so much for the 5-star review! We truly appreciate your appreciation for our support.
We understand how important it is to be heard, and we are glad we could provide a workable solution for you. Your satisfaction is our top priority, and we're always here to help whenever you need us.
Best regards,
Nooro Support Team
Noor Inserts
The insert is one that does not hurt my foot, however, I also have to wear think socks or nylons or my shoes are too tight. I think it would help if you could come up with an XS for those of us who wear 4-5.5 shoes, trimming then isn't precise.
9 February 2026
Unprompted review
Reply from Nooro US
Hi Evelyn,
Thank you for the 4-star review! I’m so glad to hear the inserts are comfortable, but I completely understand the frustration of having to wear thinner socks just to make them fit.
I truly appreciate your suggestion regarding an XS size for smaller shoe sizes. Precision is key, and I will share this directly with our design team as we look to improve our sizing options. We want everyone to have a perfect fit!
Best regards,
Nooro Support Team
keep on pumping
alezander walked me thru a test process to check my leg massager problem and arranged for a replacement. Good service !
11 February 2026
Unprompted review
Reply from Nooro US
Hi Ted,
Thank you so much for the 5-star review! I am so glad to hear that Alexander was able to walk you through the testing process and get your replacement arranged quickly. We know how frustrating it is when your routine is interrupted, so we’re happy we could make it right.
Your appreciation for our service means a lot to the whole team!
Best regards,
Nooro Support Team
The nooro customer service is terrific
The nooro customer service is terrific! They addressed my concerns in a timely fashion and were very generous with the resolution. I use several nooro products and have had success with each one!
4 February 2026
Unprompted review
Reply from Nooro US
Hi Diane,
Thank you so much for your kind words! We are thrilled to hear that our team could resolve your concerns quickly and generously. It’s also amazing to know you’ve found success with several of our products!
Your trust in Nooro means everything to us, and we’re committed to continuing that high level of support and quality for you.
Best regards,
Nooro Support Team
So far I'm very satisfied with the…
So far I'm very satisfied with the Nerve Prime even though it's still early. The magnetic sole inserts seem to also be helpful and comfortable as well.
11 February 2026
Unprompted review
Reply from Nooro US
Hi Philip,
Thank you so much for the 5-star review! We are thrilled to hear you’re already satisfied with Nerve Prime and finding the magnetic soles both comfortable and helpful.
We know how important early relief is, and we're confident the results will only get better as you continue your routine. Your support means a lot to us!
Best regards,
Nooro Support Team
Five stars when new
Five stars when new. Seems to loose strength as it ages. Wish it would work like new always.
10 February 2026
Unprompted review
Reply from Nooro US
Hi Steve,
Thank you for the 5-star rating! We truly appreciate your support. I understand how frustrating it can be if the product doesn't feel as powerful over time, and I want to assure you that we are committed to high-quality performance.
To help maintain that "like new" strength, please ensure the device is fully charged before use and the contact points are clean. Your satisfaction is our priority, and we’re here to help you get the best experience possible!
Best regards,
Nooro Support Team
Reply from Nooro US
Hi Stephen,
Thank you for reaching out to us. I can certainly understand your frustration when you are expecting a delivery and it hasn't arrived yet. Please rest assured that I am here to help you clear this up.
After checking our records, I do not see any recent orders under your name. Your first order for the Nooro foot massager was delivered in April 2024, and your second order for the new foot massager was delivered in February 2025.
Since it is currently late at night I'm not able to call you, I will follow up with you via email instead to gather more details and ensure we get this sorted out for you.
If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our line at 1-332-203-0567.
Best regards,
Nicky
Nooro Support Team
The patches stay put
6 February 2026
Unprompted review
Reply from Nooro US
Hi Brenda,
Thank you so much for the 5-star review! We are thrilled to hear that the patches are staying put for you.
We know how important a secure fit is to ensure you get the full benefits of the treatment, so we’re glad they are working exactly as intended. Please rest assured that we use high-quality adhesive to keep your recovery as seamless as possible. We truly appreciate your feedback!
Best regards,
The Nooro Team
The price and it arrived quickly also…
The price and it arrived quickly also works well.
7 February 2025
Reply from Nooro US
Hi SueAnn,
Thank you so much for the 5-star review! We are thrilled to hear that you’re happy with the pricing, the fast delivery, and most importantly, that the product is working well for you.
We know how important it is to receive your wellness tools quickly and at a fair price, and we’re glad we could meet those expectations. Please rest assured that we are here to support you as you continue to use your Nooro product. We truly appreciate your support!
Best regards,
The Nooro Team
You have charged me for service monthly…
You have charged me for service monthly evidently for some years. That's on me. When I tried to disconnect the so called service, I was unable to find a phone number and when I finally wasn't able to reach your customer service rep. she was unable to give me the information to disconnect . I needed some I.D. or member number which no one was able to give me. Finally when I treated to turn it over to my lawyer the customer rep. took care of it.
6 February 2025
Reply from Nooro US
Hi Ken,
I am truly sorry to hear about the difficulties you faced while trying to cancel your subscription. It is never our intention to make this process frustrating or complicated, and I sincerely apologize for the lack of clear information you received during your initial contact. We take your feedback very seriously and are using it to improve our customer service training and accessibility.
I want to assure you that I have personally taken action to make things right. Your VIP Plan subscription has been officially canceled as of January 2026, and I have processed a full refund for the charge covered within our 90-day money-back guarantee. You should see these funds reflected in your account shortly.
I tried reaching out to you by phone earlier today to discuss this, but since we weren't able to connect, I will be sending a follow-up email shortly with the full details of the solution I have prepared for you.
In the meantime, if you need any additional assistance, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our Brand Reputation line at 1-332-203-0567.
Thank you for your patience while I get this resolved for you.
Best regards,
Nicky
Nooro Customer Care Team
Failed twice and you did nothing
7 February 2025
Reply from Nooro US
Hi Dolores,
I am sincerely sorry to hear that you’ve had such a frustrating experience and felt unsupported. I understand how disappointing it is when a product doesn't meet expectations twice, and I want to assure you that I am committed to making this right for you.
After reviewing your account, I see that your original purchase was made on December 20, 2024. While this falls outside of our standard 90-day warranty period, I want to provide a resolution as a special courtesy to you.
I tried reaching out to you by phone earlier today to discuss this, but since we weren't able to connect, I will be sending a follow-up email shortly with the full details of the solution I have prepared for you.
In the meantime, if you need any additional assistance, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our line at 1-332-203-0567.
Thank you for your patience while I get this resolved for you.
Best regards,
Nicky
Nooro Customer Care Team
Bad Host
The host went bad in less than 30 days! A new one was sent at no charge, but haven't used it much since, have no faith in it.
7 February 2025
Reply from Nooro US
Hi Richard,
Thank you for reaching out and sharing your feedback. I am truly sorry to hear that your original host went bad so quickly. I completely understand why that would cause you to lose faith in the device, even with the free replacement. It’s frustrating to feel like you can't rely on a product meant for your wellness, and I want to assure you that we want to restore your confidence in us.
Upon checking your account, I see your Nooro Foot Massager was originally purchased in February 2025. While we are technically unable to process a refund for a charge from last year and the unit is now outside of the standard warranty period, we still want to find a way to resolve this for you. Your satisfaction is our priority, and we don't want you to feel stuck with a product you're hesitant to use.
I wanted to call you to discuss this personally, but since it is currently outside of sociable hours, I am sending this email instead. I am committed to finding a resolution that ensures you feel supported and satisfied with your experience.
I will follow up with you shortly with the full details of a resolution. In the meantime, if you need any additional assistance, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our line at 1-332-203-0567.
Warm regards,
Nicky
Nooro Support Team
In light of the fact that I never…
In light of the fact that I never ordered anything, I don't know why you want to know how satisfied I am with my recent purchase.
Dave Mayer
6 February 2025
Reply from Nooro US
Hi Dave,
Thank you for reaching out. I completely understand your confusion regarding our request for feedback if you don't recall placing an order with us. I would be just as surprised to receive a satisfaction survey for a purchase I didn't think I made, and I want to provide some clarity on why you received that message.
Upon checking our records, I see that an order was placed under your account for a Pair of Nooro™ 3-in-1 Leg Massagers in January 2025. We were reaching out in hopes of getting your honest review on that specific product to see how it has performed for you over the past year.
If there has been any misunderstanding or if you are having issues with those massagers, we still want to find a way to resolve this and ensure you are satisfied.
I wanted to call you to discuss this personally and clear up any confusion, but since it is currently outside of sociable hours, I am sending this email instead. I am committed to investigating this further and ensuring everything is resolved to your satisfaction.
If you need any additional assistance or would like to discuss this further, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our line at 1-332-203-0567.
Warm regards,
Nicky
Nooro Support Team
Stops working; won't turn on
It completely stopped working after a couple of months. This happened with 2 different units. It's a shame because it was actually helping me; very disappointing! I do, however, commend the company's customer service. They gave me a new device even though mine had just gone out of warranty. It didn't help, though, so it was still a waste of money.
6 February 2025
Reply from Nooro US
Hi Sharon,
Thank you so much for reaching out and sharing your honest feedback. I am truly sorry to hear that both units stopped working after only a few months. It is especially disappointing to know that the device was actually helping you find relief before it failed. I completely understand how frustrating it is to feel like your money was wasted on something that didn't last, and I want to assure you that we take your experience with our product's durability very seriously.
Upon checking your account, I see that your Nooro Foot Massager was originally purchased in February 2025. While we are technically unable to process a refund for a charge from last year and the device is now outside of the standard warranty period, we still want to find a way to resolve this for you. Your wellness journey is important to us, and we don't want you to feel left without a solution.
I wanted to call you to discuss this personally and thank you for your kind words regarding our customer service, but since it is currently outside of sociable hours, I am sending this email instead. I am committed to finding a resolution that ensures you feel supported and satisfied with Nooro.
I will follow up with you shortly with the full details of our proposed resolution. In the meantime, if you need any additional assistance, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our line at 1-332-203-0567.
Warm regards,
Nicky
Nooro Support Team
Did not know I was on a payment plan…
Did not know I was on a payment plan and was charged unknowingly. 10/10 would not recommend.
6 February 2025
Reply from Nooro US
Hi Megan,
Thank you for reaching out and sharing your feedback. I am truly sorry to hear that you were charged unknowingly and that the payment plan structure was not clear. I completely understand how frustrating and unsettling it is to see unexpected charges on your account, and I want to assure you that we take these concerns very seriously.
Upon checking your account, I see that the Gut Reset 4-Week Plan was purchased in January 2025. While we are technically past the timeframe to process refunds for charges from last year, I want to provide you with the assurance that your subscription was successfully cancelled in April 2025. You will not receive any further charges or renewals moving forward.
I wanted to call you to discuss this personally and ensure you felt heard, but since it is currently outside of sociable hours, I am sending this email instead. I am committed to finding a resolution that honors your experience and ensures everything is settled to your satisfaction.
I will follow up with you shortly with more details regarding a resolution. In the meantime, if you need any additional assistance, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our line at 1-332-203-0567.
Warm regards,
Nicky
Nooro Support Team
knee patella stabilizers - hard to keep closed
The Nooro knee patella stabilizer are helping my knees. I hate the Velcro straps. Early on, the straps would not stay closed. I used an additional elastic strap to try to keep everything attached but that still did not work that well. So as a last resort, I pull my old knee sleaves on top of the Nooro ones.
7 February 2025
Reply from Nooro US
Hi Marji,
Thank you for sharing your feedback with us! I’m so glad to hear that the stabilizers are helping your knees, but I am truly sorry for the trouble you’ve had with the Velcro straps. I can only imagine how frustrating it must be to have to layer extra sleeves just to keep them in place. That is certainly not the seamless experience we want for you.
Upon checking your account, I see your order was placed in January 2025. While this is technically outside of the 90 days moneyback guaranty, we are committed to supporting you on your wellness journey and want to ensure your braces work exactly as they should.
I tried calling you today to discuss this but was unable to connect. I am sending this email to let you know that I am working on a full resolution for you, and I will follow up with the specific details shortly to make sure you are completely satisfied.
If you need any immediate assistance, please don’t hesitate to reach out to us at wecare@nooro-us.com or call us at 1-332-203-0567.
Warm regards,
Nicky
Nooro Support Team
Reply from Nooro US
Hi Dominic,
I was sorry to hear that the product did not deliver the results you were hoping for. I completely understand how disappointing it is when you invest in a wellness solution and don't feel the impact you expected.
After looking into your account, I see that your foot massager was purchased on December 24, 2024, and was delivered on January 2, 2025. Because these transactions occurred last year, we are unable to process a standard refund at this time. While this falls outside of our standard money back guarantee period, I want to provide a resolution as a special courtesy to you.
I tried reaching out to you by phone earlier today to discuss this further, but since we weren't able to connect, I am sending this email with the details of this resolution.
If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our Brand Reputation line at 1-332-203-0567.
We are committed to helping you find relief, and I look forward to hearing back from you.
Best regards,
Nicky
Nooro Customer Care Team
I tried Nooro for months an it made no…
I tried Nooro for months an it made no difference to my condition; neuropathy.
6 February 2025
Reply from Nooro US
Hi Marlie,
I’m truly sorry to hear that you haven't seen the results you hoped for after using Nooro for your neuropathy. I completely understand how discouraging it is to invest months into a treatment without seeing a clear difference in your condition. Please rest assured, we are committed to supporting you in finding relief.
Upon checking your account, I see your order was placed in January 2025. While this is technically outside our 90-day money-back guarantee, we still want to help you achieve your wellness goals and make this right.
I tried calling you today to discuss this but was unable to connect. I will be sending a follow-up email shortly with the full details of a resolution tailored for you to ensure you are satisfied with your experience.
If you need any immediate assistance, please don’t hesitate to reach us at wecare@nooro-us.com or call 1-332-203-0567.
Warm regards,
Nicky
Nooro Support Team
Poor customer service
It wasn’t clear that it was a subscription. I couldn’t get that app to work and it took 2 months for my cancellation to go through and I was not given a refund even though I had emailed twice to cancel my subscription prior to the renewal dates. I can’t say if the program works or not as I didn’t get to use it
7 February 2025
Reply from Nooro US
Hi Kristina,
Thank you for reaching out and sharing your experience. I am truly sorry for the frustration caused by the subscription clarity and the technical issues you faced with the app. I completely understand how upsetting it is to feel ignored when you've reached out to cancel, especially when it results in being charged for a program you couldn't even use. Please be assured that your feedback is being taken seriously as we work to improve our app and communication.
Upon checking your account, I see that your Gut Reset 4-Week Plan was originally purchased in January 2025. I want to provide you with the assurance that your subscription has been fully cancelled as of March 19, 2025, and you will not receive any further charges.
While we are technically unable to process a refund for charges from last year, I want to find a resolution that makes sense for you and honors your efforts to reach us. I wanted to call you to discuss this personally, but since it is currently outside of sociable hours, I am sending this email to ensure we communicate moving forward.
I will follow up shortly with the full details of a resolution to ensure everything is settled to your satisfaction.
If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our line at 1-332-203-0567.
Warm regards,
Nicky
Nooro Support Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.