I received my NOORO leg devices in a short time from placing order and product was well packaged and in good order. It took a few days of frustration and strong communication with the excellent... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had been dealing with knee pain for a while, especially after long days of sitting. I decided to try product from Nooro and was surprised by the results. After using it regulary the discomfort in m... See more
Company replied
I was recently hospitalized and got out of the routine of using the Nooro. Actually, while using it, I did not notice significant change in my legs or feet, but after the hospital stay, I could tell t... See more
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I love the easy to follow format and simple exercises that seem to be helping with my edema. the presenter is very encouraging and gives modification suggestions which are helpful. I do find that the... See more
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Company details
Written by the company
Nooro was founded in 2022 on the belief that health is not born, it is built. —It happens when you can walk with confidence… knowing that you’re safe, secured and in good condition. We got our start from conversations with people sharing their agonizing pain, be it knees, feet or eyes. The unhealthy lifestyle we often go through stops at nothing to destroy our “happy lives.” So, you need to be ready before the worst happens, and this was the inspiration for Nooro. To start our journey of designing specific products for specific problems.
Contact info
United States
- 212-444-3144
- support@nooro-us.com
- nooro-us.com
3.7
Average
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The foot pad worked pretty good for my…
The foot pad worked pretty good for my neuropathy. There's no cure and I've had surgery for it, and own every neuropathy device I could find. It stopped working after 2 years, but was my go-to before a long time.
1 March 2026
Reply from Nooro US
Hi Jay,
I sincerely appreciate you sharing your journey with us. I completely understand the challenge of managing neuropathy after surgery, and I assure you it means the world to us that our foot pad was your go-to device for two years! 🌹
We truly value your loyalty and are so glad we could provide you with relief during that time. Thank you for trusting Nooro among all the devices you've tried.
Warm regards,
Nooro Support Team
Reply from Nooro US
Hi Lawrence,
I sincerely appreciate your feedback! I completely understand how important it is to receive your wellness tools promptly, and I assure you that getting our products to your door quickly is a top priority for us. 🌹
Thank you for choosing Nooro!
Warm regards,
Nooro Support Team
Doesn't work
6 March 2025
Reply from Nooro US
Hi Karla,
We sincerely appreciate you reaching out to let us know about the issue you are experiencing. I completely understand how frustrating it is when a product doesn't work as expected, especially when you are looking forward to the benefits of grounding. 🌹
After checking our records, I can see that your last order was placed on February 9, 2025, for the Nooro Grounding Mat. Please be assured that your satisfaction is our top priority, and we want to make sure you get the results you were looking for.
To resolve this, I will be reaching out to you via both phone and email shortly to help troubleshoot the issue and provide a personalized solution for you.
If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our line at 1-332-203-0567.
Warm regards,
Nicky
Nooro Customer Care
Reply from Nooro US
Hi James,
We sincerely appreciate you reaching out to us. I completely understand your frustration regarding the communication delay you experienced while trying to return your items, and I assure you that we are committed to providing you with a clear resolution. 🌹
Please be assured that we already processed a full refund back in April 2025 for the Nooro Foot Massager you purchased in February 2025. I also tried reaching out to you by phone today to explain this personally, but since I was unable to connect, I’ve sent a detailed email to your inbox with the full breakdown of the resolution.
If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our line at 1-332-203-0567.
Warm regards,
Nicky
Nooro Customer Care
Terrific Water Filter
This is a terrific water filter! It is easy to install and provides us with great tasting water for just shy of 6 months.
5 January 2026
Reply from Nooro US
Hi Kristine,
I sincerely appreciate your wonderful feedback! I completely understand how important both ease of installation and great taste are for your home, and I assure you that providing high-quality, long-lasting filtration is our top priority. 🌹
Thank you for choosing Nooro for your clean water needs!
Warm regards,
Nooro Support Team
I have been using my nooro leg massager…
I have been using my nooro leg massager for almost a year twice a day. I have found it to be extremely helpful in reducing the edema on my right leg on which I had surgery for a cancerous growth.
6 March 2025
Reply from Nooro US
Hi Frances,
I sincerely appreciate you sharing your inspiring journey with us. I completely understand how vital relief is after surgery for a cancerous growth, and I assure you that knowing our leg massager has helped reduce your edema for nearly a year means the world to our team. 🌹
Thank you for your incredible consistency and for trusting Nooro with your health!
Warm regards,
Nooro Support Team
Disappointed
I got a response several days after contacting the company only to be told the product I was looking for was out of stock.
6 February 2026
Reply from Nooro US
Hi Tina,
We sincerely appreciate you reaching out again. I completely understand how frustrating it is to wait several days for a response only to find out the item you need is out of stock—this is certainly not the seamless experience we want for you. 🌹
Please be assured that I am going to do my absolute best to find an alternative solution to address your concerns. We value your time and loyalty, and I will be reaching out to your email shortly with further options to make this right.
If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our line at 1-332-203-0567.
Warm regards,
Nicky
Nooro Customer Care Team
Reply from Nooro US
Hi Dorothy,
I sincerely appreciate your feedback! I completely understand how important a great taste is for your daily routine, and I assure you that our team is dedicated to making every flavor experience just as refreshing. 🌹
Thank you for your support, and we can't wait to hear what you think of the Pineapple!
Warm regards,
Nooro Support Team
It doesn’t work
6 March 2025
Reply from Nooro US
Hi Janis,
We sincerely appreciate you reaching out to let us know about your experience. I completely understand how frustrating it is to receive a product that doesn't work as expected, especially when you are looking forward to the relief it provides. 🌹
After checking our records, I see that your last order was placed on February 10, 2025, for the Nooro Foot Massager. Please be assured that we stand behind our products and your satisfaction is our top priority.
To make this right, I will be reaching out to you via both phone and email shortly to help troubleshoot the issue and provide a concrete solution for you.
If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our line at 1-332-203-0567.
Warm regards,
Nicky
Nooro Customer Care
I canceled my subscription yet you…
I canceled my subscription yet you continue to charge my account
6 March 2025
Reply from Nooro US
Hi Danielle,
We sincerely appreciate you reaching out to us. I completely understand how frustrating it is to see unexpected charges on your account after you believed a subscription was cancelled, and I assure you we are here to resolve this for you immediately. 🌹
After reviewing our records, I couldn't find a previous call or request to cancel the subscription, which is why it remained active. To resolve this and save you any further hassle, please be assured that I have now cancelled your subscription and processed a full refund for the recent charges, as they fall within our 90-day money-back guarantee period.
I also tried reaching out to you by phone today to explain this personally, but since I was unable to connect, I’ve sent this detailed email with the full breakdown of the resolution.
If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our line at 1-332-203-0567.
Warm regards,
Nicky
Nooro Customer Care
Always been pleased with products and…
Always been pleased with products and service of Noori!!!
12 September 2025
Reply from Nooro US
Hi Clarence,
I sincerely appreciate your wonderful feedback! I completely understand how important it is to have a brand you can consistently rely on, and I assure you that we are committed to maintaining the high standard of products and service you’ve come to expect. 🌹
Thank you for being such a loyal member of the Nooro community!
Warm regards,
Nooro Support Team
Easy to use and incorporate into a morning routine
Easy to use, and seems to be working to relieve my legfoot issues
2 February 2026
Unprompted review
Reply from Nooro US
Hi Heather,
We sincerely appreciate your 5-star review! We completely understand how important it is to find relief for leg and foot issues, and we are thrilled to assure you that Nooro is making a difference for you. 🌹
Thank you for being part of our community!
Warm regards,
Nooro Customer Care Team
I truly enjoyed the program
I truly enjoyed the program. In addition to the quality of the program itself, I greatly appreciated the professionalism of the team. When I needed assistance with a refund due to a mistake in a bank withdrawal, I received a prompt and professional response, and the issue was resolved immediately.
This level of professionalism and integrity builds an excellent reputation. I will certainly recommend the program to others.
25 February 2026
Unprompted review
Reply from Nooro US
Hi Lucia,
We sincerely appreciate your 5-star review! We completely understand how important trust and integrity are, especially regarding financial matters, and we assure you that our team is always here to provide prompt, professional support. 🌹
Thank you for your high recommendation and for being a valued part of the Nooro community!
Warm regards,
Nooro Customer Care Team
So far I am sleeping so much better ❣️
11 February 2026
Unprompted review
Reply from Nooro US
Hi Janet,
Thank you so much for your 5-star review! We sincerely appreciate you sharing your progress on Trustpilot. We completely understand how life-changing a good night's rest is, and we are thrilled to assure you that Nooro is helping you achieve that comfort. ❣️
Your appreciation means the world to us!
Warm regards,
Nooro Customer Care Team
Unit stopped taking a charge after…
Unit stopped taking a charge after about a months use. Left it set for awhile then noticed the control unit was cracked around the screws. Opened it up to see if what was wrong. The battery has swollen up to about 3/8" thick. I couldn't find anywhere to order a new control so I got rid of whole thing.
11 March 2025
Unprompted review
Reply from Nooro US
Dear Valued Customer,
Thank you for reaching out and sharing your experience. I am incredibly sorry to hear about the issues you encountered with your control unit and the battery. Please accept my sincerest apologies for the frustration and concern this has caused; the safety and quality of our products are our highest priorities, and this is certainly not the standard we strive for.
We truly want to resolve this for you and ensure you aren’t left without a solution. To help us investigate this further and find a way to make it right, we have sent a request for more information via Trustpilot, as we were unable to locate an account associated with your current reviewer details.
Please feel free to reply to that request or reach out to us directly at wecare@nooro-us.com. We are here to help and are committed to ensuring you have a smooth and positive experience with us moving forward.
Best regards,
Nicky
Nooro Customer Care Team
Product components replacement sent in error
When I was able to get past auto pilot, Your representative Ron, was very helpful in resolving my issue. Refund deadline had expired but she arranged to send replacement for mismatched product. Thank you!
16 February 2026
Unprompted review
Reply from Nooro US
Dear Lessie,
Thank you so much for sharing your experience! We are thrilled to hear that Ron was able to step in and provide a helpful solution for you.
We truly appreciate your patience while getting through our automated system; we know how important it is to speak with a real person when you need help. We’re so glad we could get that replacement arranged for you despite the deadline.
Your support means the world to us!
Best regards,
Nooro Customer Care Team
I don't know why but I bought 4 units…
I don't know why but I bought 4 units they worked for about 10 seconds then nothing ???
16 February 2026
Unprompted review
Reply from Nooro US
Hi Richard,
Thank you for reaching out, and I am sincerely sorry to hear that your units stopped working so quickly! I completely understand how frustrating it is to be excited about a purchase only to have it fail right away. Please rest assured that this is not the experience we want for you, and we are committed to making this right.
To help us resolve this for you as quickly as possible, we’ve sent a request for more information via Trustpilot, as we were unable to locate your account with the details provided. Please feel free to reply there or reach out to us directly at wecare@nooro-us.com.
We’re here to help and ensure you have a smooth experience with us moving forward.
Best regards,
Nicky
Nooro Customer Care Team
They listened and provided a workable…
They listened and provided a workable solution
12 February 2026
Unprompted review
Reply from Nooro US
Hi Steve,
Thank you so much for the 5-star review! We truly appreciate your appreciation for our support.
We understand how important it is to be heard, and we are glad we could provide a workable solution for you. Your satisfaction is our top priority, and we're always here to help whenever you need us.
Best regards,
Nooro Support Team
Noor Inserts
The insert is one that does not hurt my foot, however, I also have to wear think socks or nylons or my shoes are too tight. I think it would help if you could come up with an XS for those of us who wear 4-5.5 shoes, trimming then isn't precise.
9 February 2026
Unprompted review
Reply from Nooro US
Hi Evelyn,
Thank you for the 4-star review! I’m so glad to hear the inserts are comfortable, but I completely understand the frustration of having to wear thinner socks just to make them fit.
I truly appreciate your suggestion regarding an XS size for smaller shoe sizes. Precision is key, and I will share this directly with our design team as we look to improve our sizing options. We want everyone to have a perfect fit!
Best regards,
Nooro Support Team
keep on pumping
alezander walked me thru a test process to check my leg massager problem and arranged for a replacement. Good service !
11 February 2026
Unprompted review
Reply from Nooro US
Hi Ted,
Thank you so much for the 5-star review! I am so glad to hear that Alexander was able to walk you through the testing process and get your replacement arranged quickly. We know how frustrating it is when your routine is interrupted, so we’re happy we could make it right.
Your appreciation for our service means a lot to the whole team!
Best regards,
Nooro Support Team
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