This is the third or fourth Nooro vibrating pad that I have purchased over the past several years. All of them have given me some relieve from pain my feet. The socks were just another pair of... See more
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Review summary
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Reviews shaping this summary
I had been dealing with knee pain for a while, especially after long days of sitting. I decided to try product from Nooro and was surprised by the results. After using it regulary the discomfort in m... See more
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I like their responsive customer support. Bought the foot massage pad a little over a year ago and tend to use it every day. Unfortunately after about 5 months the pad began to turn off prematur... See more
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Around 1.5 years ago I bought the Nooro Knee Massager for my mother. She had chronic pain in her knees. The knee massager didn't fix the problem but it reduced the pain, swelling, and helped her to w... See more
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Company details
Written by the company
Nooro was founded in 2022 on the belief that health is not born, it is built. —It happens when you can walk with confidence… knowing that you’re safe, secured and in good condition. We got our start from conversations with people sharing their agonizing pain, be it knees, feet or eyes. The unhealthy lifestyle we often go through stops at nothing to destroy our “happy lives.” So, you need to be ready before the worst happens, and this was the inspiration for Nooro. To start our journey of designing specific products for specific problems.
Contact info
United States
- 212-444-3144
- support@nooro-us.com
- nooro-us.com
3.6
Average
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Its overall ok but improve client…
Its overall ok but improve client service
3 March 2026
Unprompted review
Reply from Nooro US
Hi Dylan,
Thank you so much for reaching out and sharing your thoughts. I sincerely appreciate your honesty regarding your experience.
I understand that while the product may be "overall ok," the quality of the service you receive is just as important. Please be assured that we are taking your comments seriously as we work to improve our client support standards. 🌹
To help us resolve and address any issues for you as quickly as possible, we’ve also sent a request for more information via Trustpilot, as we were unable to locate your account with the details provided.
Please feel free to reply there or reach out to us directly at wecare@nooro-us.com. We’re here to help and ensure you have a smooth experience with us moving forward.
Warm regards,
Nicky
Nooro Support Team
Instant relief of foot pain
6 March 2025
Reply from Nooro US
Hi Larry,
I sincerely appreciate you sharing your success! I completely understand how important it is to finally find a solution that works, and I assure you that seeing those clear results is exactly what we strive for. 🌹
Thank you for choosing Nooro!
Warm regards,
Nooro Support Team
The mnot a helpeds had absolutely no effect on my…
The meds had absolutely no effect on my neuropathy. A waste of my money.
8 March 2025
Reply from Nooro US
Hi Patricia,
Thank you for reaching out and sharing your experience. I appreciate your honesty regarding your results with the supplement.
I understand how discouraging it feels when you invest in your health and don't see the improvement you expected. Please be assured that your wellness is our priority, and we take your feedback very seriously. 🌹
After checking your records, I see that you purchased the Nerve Prime Supplement on March 4, 2025. Although this falls outside of our standard 90-day money-back guarantee, we still want to address your concerns and help you find a path forward that works for you.
To provide a solution, we will be reaching out to you via phone and email to discuss how we can better support your health goals.
In the meantime, if you need any additional assistance, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our support line at 1-332-203-0567.
We look forward to helping you further!
Warm regards,
Nicky
Nooro Support Team
It doesn't work!!
8 March 2025
Reply from Nooro US
Hi John,
Thank you for reaching out to us. I sincerely appreciate you letting us know that your device isn't working as expected.
I completely understand how frustrating it is to have a product not perform when you are looking for relief. Please be assured that even though your purchase of the Nooro Foot Massager on March 8, 2025, is technically outside of the standard warranty period, we still want to provide a solution for you. Your satisfaction is very important to us. 🌹
To help you further and find a way to get you back on track, one of our specialists will be contacting you over the phone and via email shortly to discuss the next steps.
In the meantime, if you need any additional assistance, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our support line at 1-332-203-0567.
We are committed to making this right!
Warm regards,
Nicky
Nooro Support Team
Don't waste your $$
The light is a phenomenal waste of money. It comes with no directions for use (I had to go online to get them, and was then subjected to a million services that they felt I might like. The light only stays on for 30 seconds at a time, which I get, so there is no risk of burning, but there is no way to continue further without reaching down to restart, which as a senior citizen, was not easy. It's now shelved as a testament to my $100 stupidity.
8 March 2025
Reply from Nooro US
Hi Carol,
Thank you for reaching out and sharing your detailed feedback. I sincerely appreciate you letting us know about the difficulties you’ve faced with the light and the instructions.
I completely understand how frustrating it is to feel like a purchase was a "waste of money," especially when the physical effort required to restart the device makes it difficult to use. Please be assured that we want you to feel confident in your purchase, not regretful, and your comfort as a senior citizen is very important to us. 🌹
After checking your records, I see that you purchased the Okita Nail Fungus Light on January 25, 2025. We are committed to finding a solution that works for you so that the device doesn't have to stay on a shelf.
To help you further, one of our specialists will be contacting you over the phone and via email to discuss how we can make this right and provide better support for your specific needs.
In the meantime, if you have any other questions, please feel free to reach out to us at wecare@nooro-us.com or call our support line at 1-332-203-0567.
We look forward to helping you get the results you deserve!
Warm regards,
Nicky
Nooro Support Team
Reply from Nooro US
Hi Mark,
Thank you for reaching out to us. I appreciate you bringing this concern to our attention regarding your purchase history.
I understand how alarming it can be to see a record of a purchase you don't recognize, and I want to assure you that I am here to provide full clarity and resolve any misunderstanding immediately. 🌹
After checking our records, I do see a purchase for the Nooro Whole Body Massager made on November 24, 2024, associated with your details. Because your security and satisfaction are our top priorities, one of our specialists will be contacting you over the phone and via email to review the order details with you and ensure everything is accurate.
In the meantime, if you have any other questions or need additional assistance, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our support line at 1-332-203-0567.
We are dedicated to getting this cleared up for you!
Warm regards,
Nicky
Nooro Support Team
Over marketed
Over marketed.
Products okay. Year later I use it once in awhile not according to recommendation.
7 March 2025
Reply from Nooro US
Hi Sally,
Thank you for sharing your honest feedback with us. I sincerely appreciate you letting us know how the Foot Massager has been working for you over the past year.
I completely understand that sometimes life gets busy and it can be hard to stick to a strict recommendation, especially a year after your purchase. Please be assured that my goal is to make sure you get the absolute most out of your device, even if you only use it once in a while. 🌹
After checking your records, I see that you purchased your Foot Massager on February 21, 2025. To help you further and ensure the device is meeting your needs, one of our specialists will be reaching out to you via phone and email shortly to provide personalized support.
If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our support line at 1-332-203-0567.
We are here to help whenever you're ready!
Warm regards,
Nicky
Nooro Support Team
Product did not work as advertised & no…
Product did not work as advertised & no replacement was sent as promised.
8 March 2025
Reply from Nooro US
Hi Deborah,
Thank you for reaching out to us. I appreciate you bringing this to my attention, and I am sorry to hear that the product didn't meet your expectations and that your replacement hasn't arrived as promised.
I understand how frustrating it is to be left waiting for a solution, especially when you were looking forward to the benefits of the Grounding Mat. Please be assured that I am here to personally look into this and ensure you are taken care of. 🌹
After checking your records, I see your purchase was made on November 23, 2024. While this is technically outside of our standard warranty period, we remain deeply committed to helping you as one of our valued customers. We want to make sure you finally receive the replacement you were promised.
To resolve this quickly, one of our specialists will be contacting you over the phone and via email to verify your details and coordinate the shipment.
In the meantime, if you need any additional assistance, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our support line at 1-332-203-0567.
We are dedicated to making this right for you!
Warm regards,
Nicky
Nooro Support Team
Both units did not heat up
8 March 2025
Reply from Nooro US
Hi Shelby,
Thank you for reaching out and sharing your experience. I appreciate your patience, especially after receiving a replacement that still didn't meet your expectations regarding the heat function.
I completely understand how frustrating it is to feel like you have to "give up" on a product after trying twice. Please be assured that we don't want you to feel like you've taken a loss. Even though I see your Hand Massager was purchased on February 12, 2025, which is now outside of our standard 90-day money-back guarantee, we are still deeply committed to finding a solution or a different product that truly works for you. 🌹
I want to make sure you are taken care of, so one of our specialists will be contacting you over the phone and via email to discuss how we can turn this experience around and provide further help.
In the meantime, if you have any questions, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our support line at 1-332-203-0567.
We are determined to make this right for you!
Warm regards,
Nicky
Nooro Support Team
My hand massager only lasted for 1…
My hand massager only lasted for 1 month before it quit working. I didn't really have it long enough to see any results.
7 March 2025
Reply from Nooro US
Hi Denise,
Thank you for reaching out and sharing your experience with us. I sincerely appreciate your feedback regarding the massage quality and the heat function.
I am truly sorry to hear that your unit stopped working after only a month of use. I completely understand how disappointing this is, especially when you were enjoying the relief it provided. Please be assured that we stand behind our products and want to make this right for you. 🌹
After checking our records, I see that your order was placed on March 6, 2025. To ensure we resolve this quickly, I will be reaching out to you via both phone and email shortly to provide a concrete resolution.
If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our line at 1-332-203-0567.
Warm regards,
Nicky
Nooro Wellness Manager
Exceptional customer service
Best products information and guidance provided in the best interests of achieving better health care and treatment of health issues.
6 March 2025
Reply from Nooro US
Hi,
I sincerely appreciate your thoughtful review! I completely understand how vital clear information is for your wellness journey, and I assure you that providing the best guidance for your health is our top priority. 🌹
Thank you for trusting Nooro with your care!
Warm regards,
Nooro Support Team
Success after years of going to a Podiatrist…
After years of going to a Podiatrist with no improvement. Having nails removed and surgery multiple time a year. This light system has cured my wifes nails to almost completely gone.
7 March 2025
Reply from Nooro US
Hi John,
I sincerely appreciate you sharing this incredible update! I completely understand how exhausting years of surgeries and appointments can be, and I assure you that seeing such a transformation for your wife is exactly why we do what we do. 🌹
Thank you for trusting our light system after all you’ve been through!
Warm regards,
Nooro Support Team
Reply from Nooro US
Hi Dan,
We sincerely appreciate you bringing your concerns to our attention. I completely understand how alarming it feels when an experience doesn't meet your expectations, and I assure you that we take your feedback very seriously.
Please be assured that we are committed to transparency and resolving this for you immediately. I will be reaching out to you via both phone and email shortly to clarify the situation and provide a concrete solution to your concerns.
If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our line at 1-332-203-0567.
Warm regards,
Nicky
Nooro Customer Care
Nothing great about it
Nothing great about it
It was a scam from the start repackaging a device you can get elsewhere for $10.bu ks or less... The s the Auto enrollment to your health club bullshit that I didn't sign up for didn't see the fine print never accessed but was charged for several months before I caught it called about it t told sorry about your luck we got your money ,and there's no refund for you....tried to return unit didn't help , was told to try it again in the hopes id not return it before the time expired which it did ...so like I said NOTHING GREAT ABOUT NOORO AT ALL...THEY TAKE A CHEEP PRODUCT YOU CAN GET ON TEMU OR ALIBABA FOR UNDER TEN BUCKS MARK IT UP TO ALMOST $100. Auto enroll you in their health club , Buyer beware you were warned.... Don't take my word see for yourself ...
6 March 2025
Reply from Nooro US
Hi Dan,
I sincerely appreciate your patience while I looked into this. I completely understand the frustration regarding these charges, and I assure you that we have taken immediate action to make things right. 🌹
I can confirm that a previous representative has already processed full refunds for all charges associated with the subscription. Additionally, the subscription has been fully cancelled to ensure no future charges ever occur.
Warm regards,
Nooro Support Team
Reply from Nooro US
Hi Eugene,
We sincerely appreciate you taking the time to share your feedback with us. I completely understand how disappointing it is when a product doesn't meet your expectations for comfort or performance, especially regarding the compression strength and control placement. 🌹
After checking our records, I can see that your most recent order was placed on February 26, 2025, for the Nooro Leg Massager. Please be assured that we take your comfort seriously and want to ensure you are satisfied with your purchase.
To make things right, I will be reaching out to you via both phone and email shortly to discuss this further and provide a personalized solution for you.
If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our line at 1-332-203-0567.
Warm regards,
Nicky
Nooro Customer Care
Hand massager stopped working again.
Hand massager stopped working however customer service promptly replaced
6 March 2025
Reply from Nooro US
Hi Ben,
We sincerely appreciate you reaching out to let us know about the issue you're experiencing. I completely understand how frustrating it is for your hand massager to stop working again, especially when you rely on it for daily relief. 🌹
After checking our records, I can see that your last order was placed on November 27, 2024, for the Nooro Hand Massager. Please be assured that your satisfaction is our top priority, and we want to ensure you have a reliable solution for your hand health.
To resolve this, I will be reaching out to you via both phone and email shortly to discuss the specific issue and provide a concrete solution for you.
If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our line at 1-332-203-0567.
Warm regards,
Nicky
Nooro Customer Care
The product did not deliver the desired…
The product did not deliver the desired outcome. False advertising
7 March 2025
Reply from Nooro US
Hi Connie,
We sincerely appreciate you reaching out and sharing your honest feedback regarding your results. I completely understand your frustration when a product does not deliver the outcome you expected, and I assure you that we take your concerns about our advertising and product efficacy very seriously. 🌹
After checking our records, I see that your last order was placed on March 6, 2025, for the Okita Nail Fungus Light and Toenail Fungus Pen. Please be assured that we are committed to finding a fair resolution for you, as we want every customer to feel supported in their wellness journey.
To make things right, I will be reaching out to you via email shortly to discuss your experience in more detail and provide a personalized solution.
If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our line at 1-332-203-0567.
Warm regards,
Nicky
Nooro Customer Care
The foot pad worked pretty good for my…
The foot pad worked pretty good for my neuropathy. There's no cure and I've had surgery for it, and own every neuropathy device I could find. It stopped working after 2 years, but was my go-to before a long time.
1 March 2026
Reply from Nooro US
Hi Jay,
I sincerely appreciate you sharing your journey with us. I completely understand the challenge of managing neuropathy after surgery, and I assure you it means the world to us that our foot pad was your go-to device for two years! 🌹
We truly value your loyalty and are so glad we could provide you with relief during that time. Thank you for trusting Nooro among all the devices you've tried.
Warm regards,
Nooro Support Team
Reply from Nooro US
Hi Lawrence,
I sincerely appreciate your feedback! I completely understand how important it is to receive your wellness tools promptly, and I assure you that getting our products to your door quickly is a top priority for us. 🌹
Thank you for choosing Nooro!
Warm regards,
Nooro Support Team
Doesn't work
6 March 2025
Reply from Nooro US
Hi Karla,
We sincerely appreciate you reaching out to let us know about the issue you are experiencing. I completely understand how frustrating it is when a product doesn't work as expected, especially when you are looking forward to the benefits of grounding. 🌹
After checking our records, I can see that your last order was placed on February 9, 2025, for the Nooro Grounding Mat. Please be assured that your satisfaction is our top priority, and we want to make sure you get the results you were looking for.
To resolve this, I will be reaching out to you via both phone and email shortly to help troubleshoot the issue and provide a personalized solution for you.
If you need any additional assistance in the meantime, please don’t hesitate to reach out to us at wecare@nooro-us.com or call our line at 1-332-203-0567.
Warm regards,
Nicky
Nooro Customer Care
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