Nook Saunas Reviews 

729
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 486 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, highlighting features like Bluetooth speakers, chromatherapy lighting, and efficient heating. Many people found the saunas to be excellent purchases, noting their effectiveness, stunning design, and overall value. The company's staff received widespread commendation for their helpfulness, professionalism, and friendly demeanor throughout the entire process. Reviewers frequently mentioned the exceptional service, from initial communication to seamless delivery and efficient installation. The installation teams were often described as quick, informative, and accommodating, ensuring a smooth setup and even tidying up afterwards.

What people talk about most

Product

People report positive experiences with the product, with many expressing delight and satisfaction with their... See more

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the exceptional customer... See more

Delivery service

Consumers find delivery service to be positive, with many praising the seamless process from ordering to... See more

Quality

Reviewers highlight positive aspects of quality, with many expressing that the product exceeded their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After plenty of research we went with the Nook Elite 3 person model. We couldn’t be happier. From the initial customer service, to delivery and installation, all aspects from the Nook team were first... See more

Rated 5 out of 5 stars

I visit wet saunas and infrared saunas regularly and we are very impressed with ours. I set it pre run when it reads 13 degrees. After an hour I’m back and it’s at 60 plus degrees and I’m sweating im... See more

Rated 5 out of 5 stars

Delivery and installation was great. Installers were very quick,helpful and friendly explained all functions of the sauna. The sauna itself is great quality and does exactly what it claims. Love the B... See more

Rated 5 out of 5 stars

The team at Nook provided a 5 star customer experience. There was a delay in our project which meant we had to delay sauna delivery significantly. The team were always happy to accommodate. Installat... See more


Company details

  1. Sauna

Written by the company

Embrace the warmth. Elevate your wellness.


Contact info

4.9

Excellent

TrustScore 5 out of 5

729 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(729)

456 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

From the ordering to the end product

From the ordering to the end product, I couldn’t be happier. I’ve worked around infrared & Chromotherapy products so did a lot of research before deciding on Nook. It arrived 2 weeks earlier than expected & the boys were great doing the install, explained everything.
Only been installed for a week but I’m already feeling the benefits (for me it was joint stiffness) blood pressure has also gone down. Haven’t had a migraine this week either.

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Have only good things to say about the…

Have only good things to say about the Nook sauna and the team. Purchasing and liaison was easy. They were friendly, accommodating of my requirements and answered questions. The installation guys were professional and efficient. They installed quickly and cleaned up after themselves. They also explained how to use it and gave some tips. The Sauna itself is wonderful and so easy to use. I can play my meditation music through Blue-tooth, with a choice of lights and levels of heat. I thoroughly recommend.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Best customer experience

Really impressed with Nook sauna. The customer experience is fantastic from start to finish & after delivery follow up.
Sauna is great - I can highly recommend the product & the service.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Great product

Great product, very fast turnaround time, they assembled and position the sauna in place, showed us how to use it and took all the rubbish away, all within 30 minutes.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Flawless

From initial contact via email with questions regarding the best sauna for our family to the ordering and installation process Nook were flawless. Absolutely amazing experience throughout. Highly recommend Nook to anyone that is seriously interested in a fantastic product without the stress.

8 February 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service and the…

Outstanding customer service and then tie this into the great product and you have a winning solution. Used the sauna most days since I got it and only have positive comments about it. A huge shout out to the guys that installed it, they were brilliant, thanks for an overall excellent experience.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

We have only had our Nook sauna one…

We have only had our Nook sauna one week and it is amazing. Customer service was excellent. Delivery and installation by the lovely guys they set it up and even took all the rubbish away.
We are an active family and you use this for recovery and we are having the best nights sleep also.
We love the Bluetooth radio speaker.
Highly recommend Nook saunas.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

The customer service is amazing

The customer service is amazing, the follow up is incredible, the price is superb, best company i have ever dealt with and lastly the sauna is exceptional i am so happy with everything Nook has to offer

10 February 2026
Unprompted review
Rated 5 out of 5 stars

We absolutely love our sauna and found…

We absolutely love our sauna and found the entire process from ordering (also had a lovely personal experience given this was purchased as a late Xmas present - the team gave me a voucher to wrap up) to the delivery. Communication was excellent and the guys installing it were loving, fast and super helpful! Absolutely recommend

30 January 2026
Unprompted review
Rated 5 out of 5 stars

We love our new Nook sauna!!

Caroline & her team were brilliant from the day I first contacted them & then bombarded them with heaps of questions over several weeks.

They answered them all & based on my (extensive!) research I chose to go with Nook …they were professional, affordable & small enough to still retain the personal touch.

Choosing the model of sauna I wanted was easy online. From there everything ran like clockwork. Prompt delivery, quick assembly, informative educational by the experienced delivery team - and more importantly - the sauna itself is brilliant! We love it!!!

It’s attractive, efficient & easy to operate. Thank you, Nook! We are very happy, healthy & sweaty (!) customers!! ❤️❤️😀

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Way better than expected!

We got the Nook Core (2 person) sauna. WOW we love it! Was easy to install (as we don't live in a capital city). Heats up quickly and I love the feature of the outside sauna lights.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Very happy customer

Could not be happier with the service and the product. The team at Nook were fast, efficient, friendly and extremely knowledgable from the time I ordered, to installation and post sale service. Great product and team to match. I’m loving my Nook Sauna!!

21 January 2026
Unprompted review
Rated 5 out of 5 stars

We absolutely love our Nook Sauna!

We absolutely love our Nook Sauna - we got the 2 person Elite. I already feel like I’m sleeping better and the kids are visibly relaxed after a session. Initially I wasn’t sure what size to order but I found the Nook customer support service (Carolin) so helpful and informative. The delivery / installation guys were professional, helpful and tidy - such a bonus having someone else to deliver it and build it for us! It’s beautifully finished and substantial. Highly recommend Nook Saunas!

9 February 2026
Unprompted review
Rated 5 out of 5 stars

I absolutely love my sauna

I absolutely love my sauna. The guys who delivered it were so lovely too. I didn’t even realise it had a built in speaker, what an absolute bonus. Highly recommend this company and brand 💕

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Love it

Best thing I have ever brought, couldn’t be happier, you feel so good afterwards, and to have the nook sauna at your home is something I won’t go without, lovely company to deal with, and great friendly installers, the sauna looks great as well, highly recommend.

28 January 2026
Unprompted review
Rated 5 out of 5 stars

Great product and customer service

Loving my nook sauna. Really impressed with the quality of the product and what value for money it is.
Customer service has been first class as well and l have been recommending there products to family and friends.
Keep up the good work nook❤️

29 January 2026
Unprompted review

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