Nook Saunas Reviews 

726
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 487 reviews, reviewers overwhelmingly had a great experience with this company, often describing the overall process from ordering to installation as professional and seamless. Customers consistently praise the product's quality, highlighting features like Bluetooth speakers, efficient heating, and the aesthetic appeal of the cedar interior. The staff receives frequent commendation for being helpful, friendly, and accommodating, with many appreciating the clear and personal communication throughout the entire process. The delivery and installation service is also highly rated, with reviewers noting the punctuality, efficiency, and the care taken by the team to explain product functions and clean up afterwards. However, some people were dissatisfied with the delivery timeframe, as it occasionally took longer than initially indicated, leading to disappointment despite understanding that delays can occur.

What people talk about most

Product

Customers had positive experiences with the product, often describing it as amazing, excellent quality, and... See more

Staff

People report positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the exceptional customer service from... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the seamless process... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing high satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After plenty of research we went with the Nook Elite 3 person model. We couldn’t be happier. From the initial customer service, to delivery and installation, all aspects from the Nook team were first... See more

Rated 5 out of 5 stars

I visit wet saunas and infrared saunas regularly and we are very impressed with ours. I set it pre run when it reads 13 degrees. After an hour I’m back and it’s at 60 plus degrees and I’m sweating im... See more

Rated 5 out of 5 stars

Delivery and installation was great. Installers were very quick,helpful and friendly explained all functions of the sauna. The sauna itself is great quality and does exactly what it claims. Love the B... See more

Rated 5 out of 5 stars

The team at Nook provided a 5 star customer experience. There was a delay in our project which meant we had to delay sauna delivery significantly. The team were always happy to accommodate. Installat... See more


Company details

  1. Sauna

Written by the company

Embrace the warmth. Elevate your wellness.


Contact info

4.9

Excellent

TrustScore 5 out of 5

726 reviews

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4.9

All reviews

(726)

453 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very happy!!

We just received our sauna and couldn’t be happier!! The installation was fantastic and they couldn’t have been more accommodating!!

4 March 2026
Unprompted review
Rated 5 out of 5 stars

So Far its an Absolute Winner

1. The Product
I just bought a Nook 1 person elite and so far it has been an excellent purchase. Exactly as advertised and appears excellent quality.
2. Size
I only had the space for a one person sauna and it fits perfectly. If you have the space I think the 2 person would be the sweet spot for size fits 2 people but also lets you read out a bit and stretch if just a one person.
3. Elite vs Normal
I do a fair bit of running so having the extra panels below I think is great you can really feel the heat hit your calves.
4. IR vs Traditional.
I have generally been a traditional sauna person as thats what the gyms etc have had. The issue with this at home is often you need a dedicated circuit and drainage etc which can make it both price and hassle an impediment. With this one it just gets plugged into a normal outlet and you are good to go. Traditional tend to be 75-80 degrees and the IR only go to 65 degrees. If you are worried about not being as hot I wouldn't this feels as hot as any of the traditional saunas Ive been in. Its a different heat, more direct the only big difference I notice is that you don't get that hot air inhalation effect (plus minus steam if using water on the heater element) this may be a good thing or bad thing depending on what you like.
5. Longevity benefits.
Pretty much all the quality data has come from Finnish traditional saunas. 75 degrees 20 mins minimum 3 times a week. Theres minimal data for IR yet. If you read or follow the longevity researchers like Peter Atia they are suggesting the benefits should be transferrable. Currently some are suggesting that given the lower temp maybe more like 40 mins a session for IR, but really who knows. My heart rate data so far after a week of using it is no different to the same sessions I was doing in a traditional sauna at 75 degrees a month ago when I was on holidays. So read into that what ever you like.
5. Ordering process very easy had a conversation with Carolin who was very helpful. Ordered it and delivery was organised. Delivery turned up on time and was all ready to rock and roll in 30 mins. Great delivery guys ran through how to work it all ( very easy to run) and took all the rubbish leaving the place spotless and ready to turn on.
6. The Product itself
So far after a week of solid use it seems exactly as advertised and great quality. I would suggest buying 2 sets of bath mats one for the seat and one for the floor to stop sweat soaking into the wood I imagine after several years of use it could affect the wood. The standard bath mats sold in Wollies fit the two spots well.Just wash one set and rotate them.
7. Longevity
The Nook sauna looks solid and the only real points of failure ( not really failure just normal wear and tear) would be the plastic seals and foam seals on the doors. As long as Nook stand by their warranty and also will provide replacement parts and service ( which would reasonably have a charge) after the warranty period runs out then I really can't find any reason not to be vary happy with the product

3 March 2026
Unprompted review
Rated 5 out of 5 stars

My Nook Core 3 person sauna is a wonderful investment

My Nook Core 3 person sauna was installed recently.
I can't emphasise enough how professional and efficient the whole process was. Carolin was amazing to deal with. She was extremely helpful in helping me to select the best sauna for me and my budget. She was very knowledgeable and answered all my questions promptly. I was kept up to date regarding delivery and installation and the installation team were great. Darren co-ordinated the delivery and installation and was extremely helpful in arranging a suitable time. They set up the sauna and removed all the packaging. The sauna is extremely easy to use and I have been using it every second day since installation. It is amazing! I can't recommend Nook and their wonderful staff enough.

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Have used my Nook sauna every evening…

Have used my Nook sauna every evening since installation. From the time of ordering to completion of installation all my questions were answered promptly and thoroughly. Communication with the installers on day of delivery was spot on. My aches from gym have diminished significantly, my skin feels healthier and I love looking forward to my 25mins of peaceful music or a podcast each evening. Highly recommend this company and product!

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful service.

The sauna is wonderful, we are really enjoying it. The process from ordering to instillation was smooth and we were kept informed. The men that came and installed it were punctual, friendly and they made sure we were shown how to use the sauna and keep it well maintained. They took all the packing away as well. They follow up a week or so afterwards to check you are happy or need any additional advice.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. We are very happy with our double sauna. All concerned were very polite, prompt and helpful. This is the second one the family has bought from Nook. No need to go anywhere else.

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent personalised customer…

Excellent personalised customer service. The team answered all my queries and confirmed the tight space I had for the sauna was appropriate. Delivery and installation was seamless.
We were in two minds about a traditional versus Infrared, but we love the 2 person Nook infrared sauna we went with. Really gets a good sweat on! Very happy

26 February 2026
Unprompted review
Rated 5 out of 5 stars

After doing the research on which sauna…

After doing the research on which sauna was best for me, my purchasing and after purchasing experiences confirmed I had selected well. Great communication, the installation guy was great and took the time to explain everything and I’ve even had a check up a week post sauna delivery to make sure everything is working and to see if o had any feedback. Can’t fault the process and am glad I went with a nook sauna.

17 February 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service!

Books service was fantastic!!
Set realistic delivery dates, delivery and install included (if in area).
Was competitively priced.
We are loving the sauna, the quality is amazing!

23 February 2026
Unprompted review
Rated 5 out of 5 stars

We love our Elite Nook

We love our Elite Nook! We researched plenty before purchasing ando Nook delivered and installed within days! We were so happy with how easy it was. We use it several times a week and could not be happier!

3 February 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service from Nook

The Nook Sauna is fantastic - exactly as described and already well used.
The customer service is fantastic - great communication and information provided, delivery and set up smooth and fast, with all rubbish taken away and all features of the sauna run through after set up. Would definitely recommend!

21 February 2026
Unprompted review
Rated 5 out of 5 stars

From the ordering to the end product

From the ordering to the end product, I couldn’t be happier. I’ve worked around infrared & Chromotherapy products so did a lot of research before deciding on Nook. It arrived 2 weeks earlier than expected & the boys were great doing the install, explained everything.
Only been installed for a week but I’m already feeling the benefits (for me it was joint stiffness) blood pressure has also gone down. Haven’t had a migraine this week either.

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Have only good things to say about the…

Have only good things to say about the Nook sauna and the team. Purchasing and liaison was easy. They were friendly, accommodating of my requirements and answered questions. The installation guys were professional and efficient. They installed quickly and cleaned up after themselves. They also explained how to use it and gave some tips. The Sauna itself is wonderful and so easy to use. I can play my meditation music through Blue-tooth, with a choice of lights and levels of heat. I thoroughly recommend.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Best customer experience

Really impressed with Nook sauna. The customer experience is fantastic from start to finish & after delivery follow up.
Sauna is great - I can highly recommend the product & the service.

10 February 2026
Unprompted review

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