Nook Saunas Reviews 

734
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 470 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the saunas, highlighting features like Bluetooth speakers, internal lights, and effective heating. Reviewers frequently commend the staff for their professionalism, helpfulness, and excellent communication throughout the entire process. The delivery and installation service is consistently described as seamless, quick, and efficient, often including free setup and packaging removal. Many people express extreme satisfaction with their purchase, recommending the company for its outstanding service and product.

What people talk about most

Product

Users describe positive interactions with product, with many customers expressing extreme satisfaction with... See more

Staff

Customers had positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the clear communication and... See more

Service

Reviewers mention positive feedback about service, consistently highlighting exceptional and professional... See more

Quality

Consumers find quality to be positive, with many reviewers expressing delight and satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After plenty of research we went with the Nook Elite 3 person model. We couldn’t be happier. From the initial customer service, to delivery and installation, all aspects from the Nook team were first... See more

Rated 5 out of 5 stars

Delivery and installation was great. Installers were very quick,helpful and friendly explained all functions of the sauna. The sauna itself is great quality and does exactly what it claims. Love the B... See more

Rated 5 out of 5 stars

The team at Nook provided a 5 star customer experience. There was a delay in our project which meant we had to delay sauna delivery significantly. The team were always happy to accommodate. Installat... See more

Rated 5 out of 5 stars

I visit wet saunas and infrared saunas regularly and we are very impressed with ours. I set it pre run when it reads 13 degrees. After an hour I’m back and it’s at 60 plus degrees and I’m sweating im... See more


Company details

  1. Sauna

Written by the company

Embrace the warmth. Elevate your wellness.


Contact info

4.9

Excellent

TrustScore 5 out of 5

734 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(734)

461 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I absolutely love my sauna

I absolutely love my sauna. The guys who delivered it were so lovely too. I didn’t even realise it had a built in speaker, what an absolute bonus. Highly recommend this company and brand 💕

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Love it

Best thing I have ever brought, couldn’t be happier, you feel so good afterwards, and to have the nook sauna at your home is something I won’t go without, lovely company to deal with, and great friendly installers, the sauna looks great as well, highly recommend.

28 January 2026
Unprompted review
Rated 5 out of 5 stars

Great product and customer service

Loving my nook sauna. Really impressed with the quality of the product and what value for money it is.
Customer service has been first class as well and l have been recommending there products to family and friends.
Keep up the good work nook❤️

29 January 2026
Unprompted review
Rated 5 out of 5 stars

I am thrilled with my Elite one person…

I am thrilled with my Elite one person Sauna. It’s easy to use and I feel is bigger inside than what I was expecting. On a side note, I have rarely experienced such exceptional customer service. From Carolin who patiently answered all my questions to the delivery and instalment with two of the most courteous and efficient young men. The whole process has been seamless.

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Awesome Sauna Experience

A really supportive and understanding organisation who makes your sauna experience awesome. Value for money health options for your home.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Love our nook 3 person sauna

Love our nook 3 person sauna. It was delivered and set up earlier than we expected. The customer service was top notch. They explained everything to us in simple terms and left the room clean after setting up the sauna for us. Highly recommend this small business.

8 January 2026
Unprompted review
Rated 5 out of 5 stars

I’m really loving my Nook Elite 2…

I’m really loving my Nook Elite 2 person sauna.
Nook were amazing with their customer service - very considered and responsive, they answered all of my questions and well. The installation team were also great to deal with, and took me through the how to and the features. It’s very straightforward which is great for me. 
It heats well, has low EMF and looks great, I’m really pleased with it and the seamless process for the purchase and installation.

2 February 2026
Unprompted review
Rated 1 out of 5 stars

Inadequate product coupled with very poor UK service

The Nook sauna we purchased in the UK failed twice and the communication from Nook UK was very bad. We question whether either the product or the business is fit for purpose. The product works intially then after some sustained use of a few weeks simply stops working. This has happened twice to us with two difference units. and we bought, we don't rent. Poor product, shocking service.

30 January 2026
Unprompted review
Nook Saunas logo

Reply from Nook Saunas

Hey Ben, I'm so sorry you've had this experience in the UK. We're investigating this now and will be speaking with the UK team on Monday and making this a priority. We haven't had this issue before so we'll need to look into what's causing the faults with your sauna in particular, but it's not good enough and we're sorry. We'll make this a priority on the AU side too.
Cheers,
Nook AU team

Rated 5 out of 5 stars

Perfect experience

I cannot fault the Nook customer service and product at all

I did a lot of research and Nook were by far the most helpful , reasonably priced and efficient

Delivery and installation guys were lovely and very knowledgeable

Wouldn’t hesitate to recommend to anyone

29 December 2025
Unprompted review
Rated 5 out of 5 stars

Great service great product

The team delivered and fitted our sauna, hassle free and lovely to deal with, we are so in love with our Nook sauna even our very athletic 13 year old uses it as a recovery and has been a complete game changer in our lives, we use it daily and after a week can feel positive effects in our energy, highly recommend

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Having moved into my new appartment I’d…

Having moved into my new appartment I’d been researching the wellness space for the right “ Sauna “ to purchase ,
After months of enquires & looking into function / quality / performance / non toxic & I purchase “ Nook “ & from the initial order to install , the strong customer service & clear communication on delivery & excellent customer service on install from Haskel was fantastic , great follow through which is hard to find now days .. loving the high quality of the sauna & making time out to have self care !! Thankyou to Nook I’m loving the music & healthy vibe !!!

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Best value for money sauna in the market!

I did some serious research into the best infrared saunas in the Australian market before purchasing our Core 2 person, and im pleased to write it has exceeded our expectations! The entire process has been smooth and the team (including install) go above and beyond for customer service. The sauna has great functionality (+ it looks cute and doesnt take up much space for how spacious it feels inside. Highly value that you'd be supporting small business who inturn partner with charity to reduce environmental impacts with this purchase. Could not recommend highly enough.

28 January 2026
Unprompted review
Rated 5 out of 5 stars

Nook are the best

From our initial sales telephone enquiry to order, delivery & installation, everything was made easy by Nook’s friendly efficient staff.
We love our Nook sauna and it has become part of our daily routine.
Cannot recommend Nook enough! If you are on the fence about ordering a sauna, we can whole heartedly recommend a Nook sauna.

5 December 2025
Unprompted review
Rated 5 out of 5 stars

The best

I researched infrared saunas for my home for over a year. Nook were the clear winners for me from the quality of the product, to their company values and customer service. It did not disappoint. Install was seamless and my sauna is incredible. Heats quickly, all the other features like lights and Bluetooth work well. Could not recommend my Nook sauna more highly

28 January 2026
Unprompted review
Rated 5 out of 5 stars

5 star review here!

I had an excellent experience with Nook from start to finish. Communication was clear, responsive and professional throughout the entire process. The service and installation were seamless, with everything delivered exactly as promised and to a very high standard. The installation team were polite, friendly and genuinely nice people.

What really stood out was the post delivery follow up. Nook continued to check in and ensure everything was working perfectly, which made the whole experience feel very considered and customer focused.

I would absolutely give a 5 stars for communication, service,installation and their product. I love my sauna and highly recommend.

21 January 2026
Unprompted review

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