Shopping online for my daughter's preferred shoes for Christmas. Realised they were very popular and pretty much sold out at the usual High Street retailers - online and in store. Nokwol had them in s... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Ordered a pair of axel arigato trainers as they were on sale and cheaper then everywhere else. Sizes were in european sizes instead of uk and accidentally ordered the wrong size. Soon found out... See more
Company replied
After my friend recommended this brand, I purchased a pair of beautiful shoes and they arrived quickly. Unfortunately they were a little too tight across the toe box for my very wide foot and I nee... See more
Company replied
I made a purchase for the first time with Nokwol recently, and was offered 10% off because of this. The discount didn’t come off the price I paid, which was considerable (£31), as it was a pair... See more
Company replied
Company details
Written by the company
Nokwol was founded by a family with over 40 years shoe experience who wanted to revolutionise the luxury footwear market by offering designer styled shoes in soft, luxury leathers. Our mission? To deliver the best design, best-fitting, softest luxury footwear you'll experience, whilst ensuring incredible value. Visit our flagship store at 13 Kings Road, Chelsea, London, or shop online at Nokwol.com for global shipping.
Contact info
13 Kings Road, Chelsea, SW3 4RP, London, United Kingdom
- info@nokwol.com
- nokwol.com
4.3
Excellent
204 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Stunning brown suede loafers
Ordered the most beautiful pair of chocolate brown suede loafers. The Nokwol team ensured they arrived in time for what I needed and they’re the most comfiest shoes ever and made to the highest quality. I’m thinking I now need to buy myself a lighter coloured pair for summer!
24 February 2026
Unprompted review
Reply from Nokwol
Thank you so much for your lovely feedback!
We’re thrilled to hear your chocolate brown suede loafers arrived right on time and that you’re loving the comfort and quality — that’s exactly the experience we hope to create for every order. 🤎
A lighter pair for summer sounds like a perfect choice… we’ll be ready when you are!
Best,
The Nokwol Team
I ordered the Tammy shoes the pictures…
I ordered the Tammy shoes the pictures don’t do them justice! They are stunning and the quality is amazing. I hope next fall/winter you bring the Toby shoes back x
11 February 2026
Unprompted review
Reply from Nokwol
Thank you so much for your wonderful feedback!
We’re so happy to hear that you love your Tammy shoes and that they exceeded your expectations in both look and quality — that truly means a lot to us.
We also really appreciate your interest in the Toby shoes. We’ll be sure to pass this along to our team as we plan future collections for fall/winter.
Best,
The Nokwol Team
Love my Atlas Tan Suede sneakers and…
Love my Atlas Tan Suede sneakers and charms. So easy to wear with whatever I choose. Impressed with the swift delivery too.
24 January 2026
Unprompted review
Reply from Nokwol
Thank you so much for your lovely feedback!
We’re thrilled to hear that you love your Atlas Tan Suede sneakers and charms and that they’ve been so easy to style. It’s also great to know the delivery reached you swiftly.
We truly appreciate your support and hope you continue enjoying your pair!
Best,
The Nokwol Team
These trainers are truly fantastic…
These trainers are truly fantastic quality and look great they are super comfortable and true to size I would argue they are better than some designer trainers that cost 5x the price highly recommend
10 February 2026
Unprompted review
Reply from Nokwol
Thank you so much for your wonderful feedback!
We’re absolutely delighted to hear that you love the quality, comfort, and fit of your trainers. It means a lot to us that you feel they rival designer brands — that’s exactly what we aim for.
We truly appreciate your support and recommendation, and we can’t wait to welcome you back again soon.
Best,
The Nokwol Team
Order #22907 stay away ordered a pair…
Order #22907 stay away ordered a pair of uggs and was sent the wrong size sent them back for an exchange they were received and never sent an exchange back with no update or anything absolute SCAM
28 January 2026
Unprompted review
Reply from Nokwol
We’re really sorry to hear about your experience and understand how frustrating this must have been.
We’d like to reassure you that this is absolutely not our intention. We’ve already reached out to you directly via email regarding order #22907 to clarify the status of your exchange and to resolve this as quickly as possible.
Please do check your inbox (and spam folder just in case), and we’ll make sure this is followed up and brought to a proper resolution.
Thank you for raising this with us — we truly appreciate the chance to put things right.
Best,
The Nokwol Team
Excellent service
Excellent service, fast delivery and gorgeous shoes. First time shopping at Nokwol but won’t be the last!
10 January 2026
Unprompted review
Reply from Nokwol
Thank you so much for your lovely feedback! ✨
We’re thrilled to hear you enjoyed the service, delivery, and your new shoes. We can’t wait to welcome you back for your next purchase!
Best,
The Nokwol Team
Poor quality shoes
Poor quality shoes. First pair I had lasted a month and ripped. Replacement pair lasted 2 months and fell apart. Overpriced expensive shoes that last 2 months due to the poor quality of them- spend your money elsewhere. Not sustainable at all, don’t know how they feel 2 months is a good lifetime for a lightly worn shoe!
27 January 2026
Unprompted review
Reply from Nokwol
Thank you for taking the time to share your review. We completely understand your frustration and truly wish the experience had been better. We want to assure you that we tried our very best to resolve the situation and reviewed your case thoroughly, as mentioned in our previous email.
We genuinely appreciate your feedback, as it helps us continue to improve our products and service for all our customers.
Best,
The Nokwol Team
Fabulous company and great prices
Fabulous company and great prices! Great communication and fast delivery, thank you so much, I am really happy with my new Birkenstocks! Highly recommend!! 💫
1 January 2026
Unprompted review
Reply from Nokwol
Thank you so much for your lovely feedback! 💫
We’re absolutely thrilled to hear that you’re happy with your new Birkenstocks and that everything—from pricing to communication and delivery—met your expectations. Your recommendation truly means the world to us.
We hope you enjoy wearing them, and we’d love to welcome you back again soon! 😊
Best,
The Nokwol Team
First Time Buyer!!
I ordered for the first time from Nokwol on Christmas Day. Although I expected delays, I had to contact customer service after new years because my delivery was stuck, they were very quick to communicate and keep me up to date and ensure me that everything was in order.
I finally received my new trainers and they did not disappoint! I love them so much, the charms make them so unique! Can’t wait to purchase more, the quality is insane for the price. Already eyeing up two more shoes 🥰
8 January 2026
Unprompted review
Reply from Nokwol
Thank you so much for taking the time to share such a lovely review — we truly appreciate it! 💛
We’re really glad we could support you through the post-holiday delays and keep you updated along the way. It means a lot to hear that our communication helped put your mind at ease. Even more so, we’re thrilled that your trainers arrived and lived up to expectations — the charms really do make them extra special! ✨
Hearing that you love the quality and are already eyeing your next pairs honestly makes our day. Thank you for trusting Nokwol for your first order, and we can’t wait to welcome you back again very soon 🥰
Best,
The Nokwol Team
RM Williams boots
Never heard of NOKWOL so was very sceptical of the name.
They had some H.M Willians boots at a far better price than anywhere else, again sceptical (to good to be true).
Checked Trust pilot and the reviews were outstanding so I bought for the boots. Arrived in great time and exactly what wanted.
Overall a great experience
28 December 2025
Unprompted review
Reply from Nokwol
Thank you so much for taking the time to share your experience with us — we truly appreciate it!
We completely understand the initial scepticism, and we’re so glad you decided to give us a try. It’s fantastic to hear that the H.M. Williams boots arrived quickly and exactly as expected, and that your experience matched what you’d hoped for after checking our reviews.
Your trust means a great deal to us, especially as a first-time customer, and we’re delighted we could deliver both on value and service. We hope to welcome you back again soon!
Best,
The Nokwol Team
NOKWOL GOLD
I had every intention of leaving a positive review after my experience with Nokwol. Then life admin. got in the way but here we go -
I had seen a few negative reviews about Nokwol so I was cautious but I still went ahead and bought the item (the Salomon XT6 - Nokwol had the lowest price on the entire internetsphere) anyway. What I experienced was an amazing service, speedy processing and unexpectedly rapid shipping. I have zero COMPLAINTS. Positive 5 star experience start to finish.
30 December 2025
Unprompted review
Reply from Nokwol
Thank you so much for sharing your experience! 💛
We’re thrilled to hear that your Salomon XT6 order went smoothly and that you were impressed with the speedy processing and shipping. It means a lot to know that we could deliver a 5-star experience from start to finish. We truly appreciate your support and hope to welcome you back for your next purchase soon!
Best,
The Nokwol Team
Ordered a pair of axel arigato trainers…
Ordered a pair of axel arigato trainers as they were on sale and cheaper then everywhere else. Sizes were in european sizes instead of uk and accidentally ordered the wrong size.
Soon found out that they don’t offer refunds and apparently can’t change orders after order has been placed but tried my luck anyways by emailing the store as well as messaging on instagram. Got a quick reply from both and NOKWOL confirmed they had swapped my size to the correct one.
Order came quickly and was really impressed with customer service here. Would order again, thank you.
17 December 2025
Unprompted review
Reply from Nokwol
Thank you so much for taking the time to share your experience — we really appreciate it!
We’re glad we could help get the sizing sorted for you quickly and that everything arrived smoothly. We know sizing can be tricky, especially with different regional standards, so it’s great to hear our team was able to step in and assist right away.
We’re delighted you were impressed with the service and your order, and we truly appreciate your kind words. We’d love to welcome you back again soon!
Best,
The Nokwol Team
Fabulous furry loafers
Fabulous fur lined loafer mules , fast delivery and good notifications . Very pleased with my purchase and would buy from you again
10 January 2026
Unprompted review
Reply from Nokwol
Thank you so much for your wonderful feedback! We’re thrilled to hear you’re loving the fur-lined loafer mules and that the delivery and updates met your expectations. It’s great to know you’re so pleased with your purchase.
We truly appreciate your support and would love to welcome you back again soon 💛
Best,
The Nokwol Team
All round good service
Easy order process, quick delivery and great product. No faults at all
1 December 2025
Unprompted review
Reply from Nokwol
Thank you so much for your lovely feedback! We’re delighted to hear that you found the ordering process easy, the delivery quick, and that you’re happy with your purchase. It truly means a lot to us.
We hope to welcome you back again very soon 💛
Best,
The Nokwol Team
Wrong shoes delivered.
Order #23016
Happy to report that Nokwol customer support team have been fantastic at resolving the issue below. Will certainly be looking to order shoes from Nokwol in the future. Mistakes happen. 5/5
Ordered shoes for a friend. The shoes delivered were not the shoes I ordered but nokwol have classified the order as completed.
3 days ago I requested that the correct shoes be dispatched and that I am happy to return the shoes which were wrongly delivered. No response yet.
15 January 2026
Unprompted review
Reply from Nokwol
We’re very sorry to hear about this mix-up and completely understand your frustration. Could you please provide your order number so we can locate your order and ensure the correct shoes are dispatched as soon as possible?
Best,
The Nokwol Team
W Demmi
I recently bought the Demmi sneakers in tan. They arrived super quickly and they are awesome. Super comfortable and stylish. I ordered a size 40.5. Having half sizes definitely helps a lot.Ieant them in a different colour now.
17 January 2026
Unprompted review
Reply from Nokwol
Thank you so much for your feedback! 💛
We’re delighted to hear that your Demmi sneakers arrived quickly and that you’re enjoying both the comfort and style. It’s great to know the half sizes worked well for you, and we hope you’ll find the perfect colour for your next pair soon!
Best,
The Nokwol Team
Amazing shop
Amazing shop! Nokwol on King’s Road has very good, reasonable prices and the shoes are extremely comfortable. It’s honestly the first time I’ve found shoes that are this comfortable for me and still look really nice. I’m so happy I discovered this place and I definitely recommend it.
10 January 2026
Unprompted review
Reply from Nokwol
Thank you so much for sharing your experience! 💛
We’re thrilled to hear that you found both comfort and style in our shoes, and that your visit to our King’s Road store was so positive. It means a lot to know you’d recommend us, and we can’t wait to welcome you back again soon!
Best,
The Nokwol Team
Great product and design with very easy buying process
Great product and design with very easy buying process on the web, the quality is very good.
12 December 2025
Unprompted review
Reply from Nokwol
Thank you so much for your lovely feedback! We’re really glad to hear you enjoyed the design, quality, and smooth online shopping experience. We truly appreciate your support and hope you enjoy your purchase for a long time to come.
Best,
The Nokwol Team
Really nice stuff at store and always…
Really nice stuff at store and always got my orders on time good prices too thank you Nokwol 👌🏼
13 January 2026
Unprompted review
Reply from Nokwol
Thank you so much for your kind words! We’re really happy to hear you’ve had great experiences both in-store and with your online orders. We truly appreciate your support and hope to welcome you back again soon 👌🏼
Best,
The Nokwol Team
Great fast service and excellent…
Great fast service and excellent quality!
4 January 2026
Unprompted review
Reply from Nokwol
Thank you so much for your kind feedback! We’re really pleased to hear you were happy with both the service and the quality. We truly appreciate your support and hope to see you again soon.
Best,
The Nokwol Team
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