The quality of the shoes is top! The Atals trainers are so comfortable and good-looking! Nice! But the customer service could be improved. 1. No contact number, only message. 2. leave a message, no on... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I ordered the Atlas trainers and some shoe charms. I changed my mind on colour so sent them back. (I bought some in store the next day). The returns process was a lengthy process. Having to... See more
Company replied
Had to swap a pair of sneakers (bought by mistake the wrong model) with a different one and the customer care team has been incredibly helpful and supportive during the whole process. Warmly recommen... See more
Company replied
Shopping online for my daughter's preferred shoes for Christmas. Realised they were very popular and pretty much sold out at the usual High Street retailers - online and in store. Nokwol had them in s... See more
Company replied
Company details
Written by the company
Nokwol was founded by a family with over 40 years shoe experience who wanted to revolutionise the luxury footwear market by offering designer styled shoes in soft, luxury leathers. Our mission? To deliver the best design, best-fitting, softest luxury footwear you'll experience, whilst ensuring incredible value. Visit our flagship store at 13 Kings Road, Chelsea, London, or shop online at Nokwol.com for global shipping.
Contact info
13 Kings Road, Chelsea, SW3 4RP, London, United Kingdom
- info@nokwol.com
- nokwol.com
4.2
Great
168 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Beautiful shoes
Beautiful shoes , but best of all amazing customer service this company really excels with a very helpful team I can’t fault them it’s been amazing having their help .
17 April 2026
Unprompted review
Reply from Nokwol
Thank you so much for your kind words! 😊
We’re absolutely delighted to hear that you love the shoes and that our customer service team was able to support you throughout your experience. Providing helpful, attentive service is something we truly strive for, so your feedback means a lot to us.
We really appreciate your support and hope you continue enjoying your shoes! 💛
Best,
The Nokwol Team
The staff was very helpful although I…
The staff was very helpful although I was there on a busy day, the quality of the shows is amazing: they’re very soft and comfortable
28 March 2026
Unprompted review
Reply from Nokwol
Thank you so much for your lovely feedback! 😊
We’re delighted to hear that our team was able to assist you even during a busy time, and that you’re enjoying the quality and comfort of your shoes. Soft, comfortable, and well-made footwear is exactly what we aim to deliver.
We truly appreciate your support and hope to welcome you back again soon! 💛
Best,
The Nokwol Team
Reply from Nokwol
Thank you so much for your kind feedback! 😊
We’re really glad to hear that you’re enjoying your boots and that our customer service team was able to support you well. Your feedback truly means a lot to us.
We hope you continue to love your boots and look forward to welcoming you back again soon! 💛
Best,
The Nokwol Team
Fabulously stylish and comfortable shoes
I have just ordered my third pair of Nokwol’s. I love the styling and theyvare really well made and incredibly comfortable. Delivery is quick and I have had great customer service. I have already recommended to friends and there are lots more styles I have my eye on to purchase in the future.
16 April 2026
Unprompted review
Reply from Nokwol
Thank you so much for your continued support! 😊
We’re absolutely delighted to hear that you’ve now ordered your third pair of Nokwol shoes. It means a lot to us that you appreciate the styling, quality, and comfort, and we’re especially grateful that you’ve recommended us to your friends.
It’s wonderful to know you’ve had a great experience with both delivery and customer service. We can’t wait for you to try even more styles in the future! 💛
Best,
The Nokwol Team
Great service
Great service , quality of the shoes are incredible. Well made , soft leather and beautiful shape. Would order again
27 March 2026
Unprompted review
Reply from Nokwol
Thank you so much for your wonderful feedback! 😊
We’re delighted to hear that you’re happy with the service and that you love the quality of the shoes. It’s great to know the craftsmanship, soft leather, and design stood out to you.
We truly appreciate your support and look forward to welcoming you back again soon! 💛
Best,
The Nokwol Team
Sneakers are incredibly comfortable
Sneakers are incredibly comfortable. Shipping was fast and item exactly as described.
20 March 2026
Unprompted review
Reply from Nokwol
Thank you so much for your kind feedback! 😊
We’re delighted to hear that you’re enjoying your sneakers and that they arrived quickly and exactly as expected. Comfort and quality are always our top priorities, so it’s wonderful to know they delivered on both.
We truly appreciate your support and hope you continue to enjoy wearing them! 💛
Best,
The Nokwol Team
Sneakers return and change
Had to swap a pair of sneakers (bought by mistake the wrong model) with a different one and the customer care team has been incredibly helpful and supportive during the whole process. Warmly recommend Nokwol for best quality shoes and best support.
Roberto
4 April 2026
Unprompted review
Reply from Nokwol
Hi Roberto,
Thank you so much for your kind words and recommendation! 💛
We’re really pleased to hear that our customer care team was able to support you smoothly with your exchange and make the process easy for you. It’s great to know you’re happy with both the quality of the shoes and the service you received — that truly means a lot to us.
We really appreciate your support and hope to welcome you back again soon!
Best,
The Nokwol Team
I am really enjoying 2 pair of Nokwol…
I am really enjoying 2 pair of Nokwol shoes that I bought recently.I genuinely like the quality and design!! The only inconvenience is that if you buy online you cannot exchange in store, however customer service was very fast helping me with a return. I have definitely turned into a Nokwol’s lover.
5 April 2026
Unprompted review
Reply from Nokwol
Hello,
Thank you so much for your lovely review! We’re delighted to hear that you’re enjoying both pairs of your Nokwol shoes and that you appreciate the quality and design — that truly means a lot to us.
We also appreciate your feedback regarding online exchanges in-store. While this process can sometimes be limited, we’re very glad to hear that our customer care team was able to assist you quickly with your return.
It means a lot to know you’ve become a Nokwol lover — welcome to the community! We hope you continue enjoying your shoes and we look forward to serving you again soon. 💛
Best,
The Nokwol Team
customer service not good enough
The quality of the shoes is top! The Atals trainers are so comfortable and good-looking! Nice! But the customer service could be improved. 1. No contact number, only message. 2. leave a message, no one responds. 3. dpd scanned the wrong label, I contacted the customer service, but the staff always claims that it's been delivered to me----I finally left a message via Instagram and the London shop staff helped me solve the problem!
22 March 2026
Unprompted review
Reply from Nokwol
Hello,
Thank you for sharing your feedback and for highlighting both the positives and areas for improvement.
We’re thrilled to hear that you love the quality and comfort of the Atlas trainers — that’s exactly what we aim for with every pair!
We’re sorry that your experience with customer service and delivery wasn’t seamless. We appreciate you pointing out the issues with messaging and DPD scanning, and we’ll use your feedback to improve how we support our customers and ensure smoother communication in the future.
We’re glad that our London shop team was able to assist you in resolving the issue, and we hope your trainers are now being enjoyed to the fullest.
Thank you again for your honest review.
Best,
The Nokwol Team
5* on Customer Service Alone
The most efficient and friendly customer service experience I’ve ever had … even though the product I wanted was out of stock. I made contact with Nokwol expecting to wait ages for a reply but Cat was straight onto it. She was so helpful and friendly, exactly as customer service should be.
7 April 2026
Unprompted review
Reply from Nokwol
Thank you so much for your kind words — we truly appreciate you taking the time to share your experience! 😊
We’re delighted to hear that our customer service team was able to assist you promptly and make the process smooth, even though the item you wanted was out of stock. Providing helpful, friendly, and efficient support is always our goal, so it means a lot to know this came through in your experience.
Your feedback will certainly be shared with the team, and we’re very grateful for your support. We hope to welcome you back to Nokwol again soon! ✨
Best,
The Nokwol Team
I really liked the style and quality of…
I really liked the style and quality of the trainers that I ordered but, unfortunately, they were a little too small so I wonder if the sizing is a bit small? So I’ve had to return them and am still waiting for my refund after returning the order over two weeks ago. I have chased my refund and they require the tracking details and I am currently away so cannot send these until I am back. Surely, the return of the order can be be established by original order number and email? So, overall, item good but returns service not so good.
6 April 2026
Unprompted review
Reply from Nokwol
Thank you for sharing your feedback and for letting us know about your experience.
We’re glad to hear that you liked the style and quality of the trainers. We’re sorry to hear that the sizing wasn’t quite right and that the returns process has been frustrating.
Typically, we do require the tracking details to confirm that the return has reached us, as this ensures we can locate the package and process the refund correctly. However, we completely understand that you’re currently away and unable to provide them. Please rest assured that once you’re able to share the tracking details or we have received and process your return, we will prioritize your refund immediately.
We appreciate your patience and hope this helps clarify the process.
Best,
The Nokwol Team
Returns nightmare, shoes are amazing!
I ordered the Atlas trainers and some shoe charms. I changed my mind on colour so sent them back. (I bought some in store the next day).
The returns process was a lengthy process. Having to take photos of each item and give a description, when it was a simple return and nothing wrong with the items.
The shoes however, speak for themselves. Possibly the most comfortable trainers I’ve ever worn. I couldn’t recommend them enough.
Giving a 4* due to my experience, otherwise it would be a 5.
11 March 2026
Unprompted review
Reply from Nokwol
Hello Victoria,
Thank you for taking the time to share your experience with us — we truly appreciate your honest feedback.
We’re very glad to hear how much you love the Atlas trainers and that they’ve been one of the most comfortable pairs you’ve worn. That’s exactly what we aim for with every design, so it means a lot to hear that. 😊
We’re also sorry to hear that the returns process felt lengthy. The photo verification step helps us ensure items are returned in their original condition and allows us to process returns and exchanges as smoothly as possible, but we completely understand that it can feel like an extra step when the return is straightforward. Your feedback is very valuable and helps us continue improving the experience for our customers.
Thank you again for your support and for choosing Nokwol — we hope you continue enjoying your trainers!
Best,
The Nokwol Team
Very happy with the quality of product
Good quality product and customer service
1 January 2026
Unprompted review
Reply from Nokwol
Hello Rose,
Thank you for your feedback. We’re glad to hear that you were happy with the quality of your shoes.
Regarding the suede protector, our records show that it was marked as delivered with your order. We had previously asked if you could check around the package and let us know if it was still missing, but we didn’t receive a response.
We have now sent a follow-up message to ensure this issue is resolved, so please check your email for our update and let us know if you need further assistance!
Best,
The Nokwol Team
Great loafers and service
Having tried many loafers, I was pleasantly surprised when the Athena loafers fit me; loafers tend to slip off at the back as I have quite narrow feet. I bought a size 4 and a 4.5, the 4.5 fit perfectly. The shoes are extremely comfortable and I have no problem wearing them all day. I had emailed the Nokwol support team as I wasn’t too sure on the returns process; the service was prompt and extremely professional, especially Oliver. Once they received my return, Oliver informed me straight away and issued my refund immediately. Highly recommend!
30 March 2026
Unprompted review
Reply from Nokwol
Thank you so much for your detailed and wonderful feedback! 💛
We’re delighted to hear that the Athena loafers fit you perfectly and that they’re comfortable enough to wear all day. It’s also fantastic to hear that Oliver and our support team were able to assist you promptly and professionally throughout the returns process.
We truly appreciate your recommendation and hope to welcome you back to Nokwol again soon!
Best,
The Nokwol Team
Although the customer service team are…
Although the customer service team are very helpful the returns procedure is very time consuming. I do not agree with having to send pictures of unworn items and the returns portal was not working for me so had to send approximately 10 emails to get the shoes exchanged. I think the shoes are nice and good quality but I would hesitate in purchasing again because of this.
12 March 2026
Unprompted review
Reply from Nokwol
Thank you for sharing your feedback. We truly appreciate you taking the time to let us know about your experience.
We’re glad to hear that our customer care team was able to assist you and that you’re happy with the quality of the shoes. That said, we’re very sorry to hear that the returns process felt time-consuming and that you experienced issues with the returns portal.
Your feedback is incredibly valuable to us, and we’re continuously working on improving our processes to make returns and exchanges smoother and more efficient for our customers. We truly appreciate your patience throughout the process and your comments will certainly be taken into consideration as we improve our systems.
Best,
The Nokwol Team. 💛
Reply from Nokwol
Thank you so much for your lovely feedback! 😊
We’re thrilled to hear that you love your shoes. It truly means a lot to our team to know they’re being enjoyed.
We hope you continue to enjoy wearing them, and we look forward to welcoming you back to Nokwol again soon! 💛
Best,
The Nokwol Team
Return
The products are nice and customer service is really fast, but there is no return process in place and the customer will have to deal with it on its own and at their own cost.
2 March 2026
Unprompted review
Reply from Nokwol
Thank you for sharing your feedback. We’re glad to hear that you’re happy with the products and our fast customer service. We also appreciate your note regarding the returns process — your comments are valuable and help us continue to improve the experience for all our customers.
Best,
The Nokwol Team
Fantastic Customer Support
Loved the shoes. Fantastic customer support, helped me sort shipping issues out and ensured I received the correct item. Would definitely recommend
11 March 2026
Unprompted review
Reply from Nokwol
Thank you so much for your lovely feedback! 💛
We’re delighted to hear that you loved the shoes and that our team was able to help resolve the shipping issue and ensure you received the correct item. Providing helpful and reliable support is always our priority.
We truly appreciate your recommendation and hope to welcome you back again soon!
Best,
The Nokwol Team
Love my sandals he
Love my sandals - well made, stylish and true to size.
11 March 2026
Unprompted review
Reply from Nokwol
Thank you so much for your lovely feedback! 💛
We’re thrilled to hear that you love your sandals and that the style, quality, and fit all met your expectations. We truly appreciate your support and hope you enjoy wearing them all season long.
Best,
The Nokwol Team
Refund
I had to return shoes as they were too small. After 2 weeks I emailed as I had not received a refund and customer service dealt with it straight away. They sorted my refund and kept communication open. I was very happy with their service.
6 March 2026
Unprompted review
Reply from Nokwol
Thank you so much for your kind feedback! 💛
We’re really glad we could assist and resolve the refund for you promptly. Keeping clear communication and making sure everything is sorted smoothly for our customers is always our priority.
We truly appreciate your patience and your lovely words about the service.
Best,
The Nokwol Team
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