Shopping online for my daughter's preferred shoes for Christmas. Realised they were very popular and pretty much sold out at the usual High Street retailers - online and in store. Nokwol had them in s... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered a pair of axel arigato trainers as they were on sale and cheaper then everywhere else. Sizes were in european sizes instead of uk and accidentally ordered the wrong size. Soon found out... See more
Company replied
After my friend recommended this brand, I purchased a pair of beautiful shoes and they arrived quickly. Unfortunately they were a little too tight across the toe box for my very wide foot and I nee... See more
Company replied
I made a purchase for the first time with Nokwol recently, and was offered 10% off because of this. The discount didn’t come off the price I paid, which was considerable (£31), as it was a pair... See more
Company replied
Company details
Written by the company
Nokwol was founded by a family with over 40 years shoe experience who wanted to revolutionise the luxury footwear market by offering designer styled shoes in soft, luxury leathers. Our mission? To deliver the best design, best-fitting, softest luxury footwear you'll experience, whilst ensuring incredible value. Visit our flagship store at 13 Kings Road, Chelsea, London, or shop online at Nokwol.com for global shipping.
Contact info
13 Kings Road, Chelsea, SW3 4RP, London, United Kingdom
- info@nokwol.com
- nokwol.com
4.3
Excellent
203 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really great service
Really great service. Had to exchange my original order and the customer service team was really helpful in organising the exchange.
1 May 2026
Unprompted review
Reply from Nokwol
Thank you so much for your kind feedback! 💛
We’re delighted to hear that you had a great experience with us and that our customer service team was able to help make your exchange process smooth and straightforward.
Your support means a lot to us, and we’re so pleased we could assist. We hope you’re enjoying your new pair and look forward to welcoming you back again soon! 😊
Best,
The Nokwol Team
Designer looks without the designer price
I have now purchased 3 pairs of beautiful shoes from Nokwol. The quality is exceptional, they are very stylish and look similar to certain designer shoes and are just as comfortable.
The service is amazing, shipping is quick and you are kept up to date until delivery.
Cannot comment on the returns process as I will certainly be keeping all the shoes I have purchased.
Highly recommend these shoes if you want designers looks, quality and comfort without the price tag.
22 May 2026
Unprompted review
Reply from Nokwol
Thank you so much for your wonderful feedback! 💛
We’re absolutely delighted to hear that you’ve now purchased three pairs and are loving the quality, style, and comfort of your shoes. It’s great to know that our shipping updates and delivery experience have also met your expectations.
Your continued support and recommendation truly mean the world to us, and we’re so happy to have you as part of the Nokwol community. We look forward to seeing you again soon for your next pair! ✨
Best,
The Nokwol Team
Great experience and lovely quality of…
Great experience and lovely quality of shoes. Would love it if the online returns process was easier or at least to be able to return/exchange online orders in store
2 June 2026
Unprompted review
Reply from Nokwol
Thank you so much for your feedback! 💛
We’re delighted to hear that you had a great experience and that you’re happy with the quality of your shoes.
We also really appreciate your comments regarding the returns and exchange process. Customer feedback like this is incredibly valuable, and we understand how convenient it would be to have a simpler online returns experience or the option to return and exchange online orders in-store. We’ll be sure to share your suggestions with our team as we continue to improve our customer experience.
Thank you again for your support, and we hope to welcome you back again soon! 😊
Best,
The Nokwol Team
Beautifully Made
Unusual trainers with very soft feel and narrow to suit my feet. Only thing they could do with is a driving heel to protect the back of them
29 May 2026
Unprompted review
Reply from Nokwol
Thank you so much for your feedback! 😊
We’re delighted to hear that you’re enjoying the unique style and soft feel of the trainers, and that the fit works well for your feet.
We also appreciate your suggestion regarding a driving heel to help protect the back of the shoes. Customer feedback like this is incredibly valuable, and we’ll be sure to pass it along to our product team for consideration in future designs.
Thank you again for your support, and we hope you continue to enjoy your trainers! 💛
Best,
The Nokwol Team
As brilliant as expected
As brilliant as expected. Top quality comfortable and highly admired and racing quick delivery
5 May 2026
Unprompted review
Reply from Nokwol
Thank you so much for your amazing feedback! 😊
We’re thrilled to hear that your experience lived up to expectations and that you’re loving the quality, comfort, and style of your shoes. It’s also wonderful to know the delivery reached you so quickly.
We truly appreciate your support and hope you continue receiving lots of compliments on your new pair! 💛
Best,
The Nokwol Team
Good customer service
Good customer service
Prompt delivery with updates
And quality product
Really happy with my shoes
30 April 2026
Unprompted review
Reply from Nokwol
Thank you so much for your lovely feedback! 😊
We’re delighted to hear that you were happy with the customer service, delivery updates, and the quality of your shoes. It means a lot to know you had such a positive experience with us.
We truly appreciate your support and hope you continue enjoying your new pair! 💛
Best,
The Nokwol Team
Kat was so so helpful and understanding…
Kat was so so helpful and understanding of my concerns. She did everything she could to help with very quick responses
21 May 2026
Unprompted review
Reply from Nokwol
Thank you so much for your kind words! 😊
We’re really happy to hear that Kat was able to support you and address your concerns quickly. Providing helpful, understanding, and responsive service is exactly what we aim for, so your feedback means a lot.
We truly appreciate your support and hope to help you again in the future! 💛
Best,
The Nokwol Team
Reply from Nokwol
Thank you so much for your kind feedback! 😊
We’re delighted to hear that you had a positive experience with your return and that our team was able to assist you well throughout the process. Your kind words about our staff truly mean a lot to us.
We really appreciate your support and hope to welcome you back again soon! 💛
Best,
The Nokwol Team
The worst quality shoes I have ever purchased
The worst quality shoes I have ever purchased in my life - total rip off! Would be better off buying a pair off TEMU
7 May 2026
Unprompted review
Reply from Nokwol
Hello,
We’re sorry to hear that you feel this way. We kindly ask that this platform is not used for abusive comments, and we would genuinely like the opportunity to look into your concerns properly.
Please provide your order number and any further details regarding the issue so our management team can personally follow up with you today and review this matter further.
Best,
The Nokwol Team
Excellent
Super fast delivery and fantastic customer service! Highly recommend!
29 April 2026
Unprompted review
Reply from Nokwol
Thank you so much for your lovely feedback! 😊
We’re thrilled to hear that you were happy with both the fast delivery and the customer service. Your recommendation truly means a lot to us.
We really appreciate your support and hope to welcome you back again soon! 💛
Best,
The Nokwol Team
Excellent customer service
Excellent customer service- dealt with my refund quickly and efficiently.
18 May 2026
Unprompted review
Reply from Nokwol
Thank you so much for your kind feedback! 😊
We’re delighted to hear that our team was able to handle your refund quickly and efficiently. Providing smooth and helpful customer service is always our priority.
We truly appreciate your support and hope to welcome you back again soon! 💛
Best,
The Nokwol Team
Unusually positive!
Very focussed on customer experience, replying very swiftly with positive comments and solutions.
A rare thing these days!
7 May 2026
Unprompted review
Reply from Nokwol
Thank you so much for your kind words! 😊
We’re truly delighted to hear that you felt well looked after and supported throughout your experience with us. Providing quick, positive, and solution-focused service is something we care deeply about, so your feedback really means a lot to our team.
Thank you again for your support — we hope to welcome you back to Nokwol again soon! 💛
Best,
The Nokwol Team
Exceptional service
After my friend recommended this brand, I purchased a pair of beautiful shoes and they arrived quickly. Unfortunately they were a little too tight across the toe box for my very wide foot and I needed to return them.
The return service was exceptional. Kat kept in email contact throughout the process, confirming when they had been received and refunded.
I won’t hesitate to purchase from Nokwel again.
5 May 2026
Unprompted review
Reply from Nokwol
Thank you so much for your wonderful feedback! 💛
We’re delighted to hear that your friend recommended Nokwol and that you had such a positive experience with both the shoes and our customer care team. While we’re sorry the fit wasn’t quite right for your foot shape, we’re really pleased that the return process was smooth and well supported throughout.
Your kind words truly mean a lot, and we’re so happy to hear you’d shop with us again. We look forward to welcoming you back soon! 😊
Best,
The Nokwol Team
Very helpful in store experience
Very helpful in store experience. Especially mens downstairs, the guy was running in and out the stock room finding us the right size. Also online was quick and easy
19 April 2026
Unprompted review
Reply from Nokwol
Thank you so much for your lovely feedback! 😊
We’re delighted to hear that you had such a positive in-store experience and that our menswear team was able to help you find the perfect size — even on a busy day! It’s also great to know that your online shopping experience was smooth and easy as well.
We truly appreciate your support and hope to welcome you back again soon! 💛
Best,
The Nokwol Team
Lovely sandals
Lovely sandals, soft leather and very comfortable. Very fast despatch so will shop here again
27 March 2026
Unprompted review
Reply from Nokwol
Thank you so much for your lovely feedback! 😊
We’re delighted to hear that you’re enjoying your sandals and that the soft leather and comfort met your expectations. It’s also wonderful to know your order was dispatched quickly.
We truly appreciate your support and look forward to welcoming you back again soon! 💛
Best,
The Nokwol Team
Reply from Nokwol
Thank you so much for your kind feedback! 😊
We’re really glad to hear you had a great experience with our customer service — it truly means a lot to us.
We hope to welcome you back again soon! 💛
Best,
The Nokwol Team
Beautiful shoes
Beautiful shoes , but best of all amazing customer service this company really excels with a very helpful team I can’t fault them it’s been amazing having their help .
17 April 2026
Unprompted review
Reply from Nokwol
Thank you so much for your kind words! 😊
We’re absolutely delighted to hear that you love the shoes and that our customer service team was able to support you throughout your experience. Providing helpful, attentive service is something we truly strive for, so your feedback means a lot to us.
We really appreciate your support and hope you continue enjoying your shoes! 💛
Best,
The Nokwol Team
The staff was very helpful although I…
The staff was very helpful although I was there on a busy day, the quality of the shows is amazing: they’re very soft and comfortable
28 March 2026
Unprompted review
Reply from Nokwol
Thank you so much for your lovely feedback! 😊
We’re delighted to hear that our team was able to assist you even during a busy time, and that you’re enjoying the quality and comfort of your shoes. Soft, comfortable, and well-made footwear is exactly what we aim to deliver.
We truly appreciate your support and hope to welcome you back again soon! 💛
Best,
The Nokwol Team
Reply from Nokwol
Thank you so much for your kind feedback! 😊
We’re really glad to hear that you’re enjoying your boots and that our customer service team was able to support you well. Your feedback truly means a lot to us.
We hope you continue to love your boots and look forward to welcoming you back again soon! 💛
Best,
The Nokwol Team
Fabulously stylish and comfortable shoes
I have just ordered my third pair of Nokwol’s. I love the styling and theyvare really well made and incredibly comfortable. Delivery is quick and I have had great customer service. I have already recommended to friends and there are lots more styles I have my eye on to purchase in the future.
16 April 2026
Unprompted review
Reply from Nokwol
Thank you so much for your continued support! 😊
We’re absolutely delighted to hear that you’ve now ordered your third pair of Nokwol shoes. It means a lot to us that you appreciate the styling, quality, and comfort, and we’re especially grateful that you’ve recommended us to your friends.
It’s wonderful to know you’ve had a great experience with both delivery and customer service. We can’t wait for you to try even more styles in the future! 💛
Best,
The Nokwol Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.