Nissan Motor (GB) Ltd Reviews 

My Nissan Navara pickup has been in 10 times over the last couple of years for an ongoing DPF issue. Every couple of months the engine warning light comes on and soon after the vehicle goes into limp mode. At that point, the wait is approx. 6 weeks with a local dealership for the next available diagnostics appointment. Great, limp mode it is for 4-5 weeks! The vehicle hasn't done 50,000 miles yet however it's 5 year warranty runs out at the end of April 2026. I have approached Nissan to request for an extended warranty because of this persistent issue which they have been unable to resolve over the last few years and they have come back to me with the following ''Being that you do not have a full annual service history with Nissan, I am very sorry to inform you that the extended warranty cannot be granted.
Our internal complaints procedure and avenues have been fully exhausted, and our decision is final.'' The vehicle has been serviced annually and in accordance with the manufacturers specifications, just not with Nissan every time. I cannot believe this shocking and disappointing level of service from a company like this. Quite amazing that we had purchased 2 brand new Navaras in 2021 and a 3rd in 2023 and that brand loyalty clearly means nothing, with Nissan quite happy to leave their customers high and dry with a fault they simply have never been able to fix nor provide a long term solution for. Never again Nissan...

I have owned Qashqai’s for the last 12 years. This is my 3rd Qashqai from new and my last. My car is a 22 plate Tekna Bose Dig-T 1.3 with less than 28k on the clock. The build quality in my current car is terrible. So far I’ve had the battery replaced, clutch failed last month at 27k, cost £2750, and took 3 weeks and 2 attempts to be replaced at the dealership. Nissan GB said it was ‘Wear and Tear’ before the master technician had written the report. I had a company out to regas my AC system this week and they couldn’t because there was no gas left in it and the car has been diagnosed as needing a new compressor, pipes, and seals. Condensation in the drivers sealed headlight too. The next time my local dealership can do the work is May due to so many Nissan’s needing warranty repairs, ‘master technicians’ and parts shortages. If I arranged the work elsewhere I need to sort out my own hire car and insurance. I contacted the Nissan GB MD and was fobbed off by his team that they may do a goodwill gesture for the clutch. After being a long term customer and spending over £100k on new cars, warranties, and service plans over the years the customer service is appalling. As soon as the dealership was paid, and I had my car back, Nissan didn’t want to know. If you are thinking of buying a Nissan think again and save yourself hassle. The cars have battery issues, sealed headlight condensation issues, clutch issues, AC system issues, and now a thermostat housing issue which if it breaks destroys your engine. Check out numerous complaints on the Facebook forums or ask your local mechanic on reliability. We can’t all be wrong and left with massive repair bills once the car is out of warranty or even with a warranty.

I have owned two Jukes both with auto gearboxes and both gearboxes have failed after 7 years and 13 years respectively. Nissan Customer Services washed their hands of the problem, even when I was quoted £8500 by a Nissan dealer to replace the gearbox. In addition the alloy wheels were tarnished and required recoating. Very poor quality indeed. Avoid this car.!

Shockingly awful customer service! Nissan Xtrail EV battery fault. Wouldn’t let me book into a dealership and wouln’t source a courtesy car. After many days of back and forth eventually dropped the car and got the rental. Got my car back and rental sent back. Guess what, the rental has been charged to from my account even though Nissan covers the cost. Been calling since Monday. Been told 48 hours and someone will contact you. Absolute joke. Case still not assigned to anyone.

Worst customer service ever . 4 months now dealing with a rejection case for my Nissan qashqai . The customer service keeps on changing case handlers but no resolution . All I get to hear is I will get a call back but never do . Past 4 months I am trying to call and get a resolution . Even after having full service history with Nissan dealership still service given to its customers is useless . Never ever buy a Nissan car your better off getting anything else than Nissan

Thought i would share this with you, my ongoing dispute. Evidence from independent engineer to Bassetts Nissan Swansea:
Dear Mrs Bray
Further to our initial discussion and sight of your receipt from the Bassett Group, Swansea of the 12/01/26, it is evident your engine appears to have suffered significant internal damage for there to be movement in the crankshaft, which could be classed as catastrophic failure.
For us to inspect and compile an accurate report would probably require removal and further dismantling of the engine to identify actual failure point. However this then can be used for litigation purposes if necessary.
As the DIG-T engine is known to have common issues, one of which is oil loss without warning the operator, we suspect this may be a contributory factor in this case.
From the service record, the engine has only covered 22823 mls, which in real terms is minimal mileage and we would not expect to see the findings recorded at this type of mileage.
We would suggest referring to Nissan Uk for their comments before engaging our services to inspect and provide a report, which we will be happy to undertake should you so wish.
Your further advice is awaited.
Regards,

Response: Nissan has closed your warranty claim there is nothing we can do our end you need to go back to Nissan 🤣🤣🤣
Dear me🤦‍♀️ i don't think we are talking about a warranty claim !! You are sidestepping the fact that there is evidence of a faulty engine to which i am happy to arrange an independent physical inspection. Nissan UK do not wish to consider any further evidence as they have served their final letter and i hoped for a resolution. This case has already been escalated
Please don't send me your automated response !
Be back soon with the next update on bonkers Nissan!!

The worst customer service I have ever experienced. Ignored over and over again. You message Facebook as they request when you leave a review but still nothing happens. I mean the Trustpilot scores speak for themselves. AVOID!! I certainly wish I had!

Now over 6 months since we saw our Nissan Navara. We bought it new from a main dealership who shall remain anonymous for now. Full service history ( plus extra oil/filter changes every 5000 miles ). We had taken it in on 3 occasions whilst under warranty to investigate bad starting/ rough idling issues, both are main symptoms of a blocked EGR valve, yet in each occasion not one of the technicians even checked the EGR, despite the vehicle throwing out a P0400 code ( I have since obtained a Nissan bulletin regarding this issue along with a file of evidence) I also have paperwork stating that this code was simply cleared and NOT investigated. Finally in early September 2025 the dash lit up like a Xmas tree, andon complaining to Nissan UK they said I needed to have it diagnosed by the dealer ! Despite me saying I had done on three occasions I was told for them to get involved it needed to be taken in. In less than an hour the master tech had come back saying it needed new injectors !! And quoted me almost £3k ! I then called 3 other Nissan dealerships for advice and the first thing one of the after sales managers I spoke to, was " Have they checked the EGR " he then got involved, and had them do the basics checks that SHOULD have been carried out in the first place, and had them photograph the result...SHOCKING !! All the crap from the blocked EGR had clogged up the inlet manifold and has damaged the valves and cylinder head 😡 the dealership is blaming US and as yet Nissan is backing them fully !! The other after sales manager has been told in no uncertain terms to back off, and the after sales manager originally dealing with the issue is " no longer in the business" !! I can prove beyond all doubt the dealership have failed to diagnose the problem, as for Nissan UK a few days ago a fifth ! Case handler has been assigned my case, the last one saying, and I quote " this is a shit show " !! It would appear they don't give a monkeys, and I am now in talks with Autocar who are compiling evidence from other customers with similar issues for an article. Disgusting..and a waste of £34k of hard earned cash 😡 Update 12/10/26 STILL not had it back over 13 months later !!! Despite having had a new engine fitted...zero communication from the dealership and the 6th " case handler " hasn't responded to my emails for over two weeks, neither has CEO James Taylor ( not that he will even know anything about the case ) is it any wonder all these new Chinese brands are cleaning up ?!

Totally disgusted with Nissan Customer Services. Nissan Qashqai epower recalled for new generator by garage. On receiving the car back after the work had been done the vehicle started to shut down and stop. Car returned to garage where we found out that the coolant pipe had been damaged when they replaced the generator. Now we have to wait for parts to be sent from Amsterdam to the Nissan Dealership in Liverpool. We have asked for courtesy car whilst work is carried out but they do not have any to offer us on site!! Very annoyed as we will now be without transport for at least 10 days through no fault of our own as they damaged the car. Nissan Customer Services (Damien we dealt with) no use at all. Would not recommend Nissan to anyone.

This is a warning to anyone thinking of dealing with Nissan customer services.
We spoke to a guy called Jack and he was Absolutely useless.
They seem so not interested in any issues, I wonder what they are getting paid for.

Nissian are a terrible company, Mobilize there financial arm are even worse.
1stly there cars, specifically the Qashqai, clutch faliure at 34000 miles from new 9 months out of warranty and any form of good will contribution rejected emails ignored and forced to pay for a replacement clutch.

Mobilize there financial arm :
Ignore emails and rude staff, even worse they cancel direct debits without informing you putting you into arrears only to be told by the complaints department that they have had an issue with there system going back to 2025 resulting in missed payments on my credit file, now to start the process of formal complaints to the Financial Ombudsman.

There are plenty of other car companies out there please stay away from nissian for your own sanity.

Had a really bad experience with nissan brayleys Wolverhampton bought a car three months ago having some many problems already with exhaust rattling with in few days since I bought car after few attempts repair still not fixed, clutch making clicking noise, front part of car making clonking noise on speed bumps.Never again.i felt like I got done over .

I have a 2024 Nissan Qashqai with 8800 miles on the clock, the brakes squeak at slow speed and the usb sockets don't work, the dealer has fitted shims which have made the squeaking problem worse and totally refused to investigate the problem of the non working USB sockets, on complaining to Nissan customer services the outcome is that it's perfectly acceptable for the brakes to squeak as its caused by the material used in the pads and is not a fault and I should return my car to the dealer for the usb despite them completly refusing to investigate.

No wonder Nissan are in trouble financially when they treat customers with contempt and yes I'm naming you "Abigail" my customer service advisor who refuses to even speak to me!

Moral of the story, DONT BUY A NISSAN

Update 14/3/26

Following this review, Nissan contacted me a week ago and asked for details of the complaint which I gave them, got a reply last Saturday saying they were looking into it and would get back to me

One week later and a message yesterday asking for an update, NOTHING, so now next step Trading Standards

Don't buy Nissan juke they need to recall them as mine cuts out while going along and I call my juke Renault joke
Don't buy Nissan juke unless u got a unlimited bank account and don't recommend jukes at all
If I could I would burn 🔥 my juke at Nissan n tell Nissan what they can do with it

I am dismayed to hear that the Nissan app that supports my 2018 gen 2 Leaf is scheduled for discontinuation in just 4 weeks. It's an important part of why I bought the car. What other software will Nissan now discontinue in future? And why would they think I would buy another Nissan when they have undermined the value of my existing purchase in this way. It's time for Nissan to reverse this decision.

If I could give zero stars I would! I purchased a brand new Qashqai (my fourth in 10 years) in October 2025. Just over two weeks of having my car, an uninsured van drove into me damaging the wing mirror unit and window. I raised a claim with my insurers and my car was picked up by the bodyshop for repair. This was November 2025. The wind mirror part was ordered but was on back order with no date for supply. Fast forward and two subsequent wrong parts have been sent to the repairer and neither fit. We are now at the end of February 2026 and despite me raising this many times directly with Nissan they have failed to respond and just prefer to ignore me. I have paid over £2,000 in car finance and road car tax duty in the 3.5 months my car has been sat waiting for repair. I have been told that Nissan UK have ceased new car production in the UK!! This will explain why there has been no update on the wing mirror casing. I have always been a very loyal Nissan customer but I will never buy a Nissan again. Avoid them at all costs!!

My Leaf is 7 years old. Today I got a message: Please note this app will be discontinued starting from 30.03.2026.

No more remote features.

p.s. I didn't choose a Leaf for ergonomics or user interface. 🤦‍♂️

I recently purchased second hand 2022 Nissan qashkai. I then found out about issues with thermostat housing. I contacted Nissan to find out if my car is affected and all I got that there are no recalls on my vehicle. The problem is, there has never been a recall on this part despite of so many people having issue with it, causing the total engine failure. I was told that Nissan can do diagnostics on my car to see if there are issues with the thermostat but I will have to pay for it myself! They will only change the part free of charge if it’s faulty but to get to this stage, I will have to pay a lot of money for diagnostics at Nissan. So there is potentially faulty part in my car that was fitted by Nissan in the first place, but to find out, Ihave to pay Nissan ! You couldn’t make it up, could you?
Don’t bother replying if you are just going to tell me to contact Nissan customer service. I tried, I even asked to speak to manager, someone else, but I was refused by Juan. I will be contacting ombudsman.

I collected a brand new Nissan Qashqai e-POWER via the Motability Scheme in November and have experienced ongoing issues since the first week.

Fuel consumption was extremely poor from the outset (half a tank in under 100 miles) and my concerns were dismissed as “normal for a new car”. The vehicle repeatedly displays exhaust regeneration warnings, including after short 1.5 mile journeys. I have fully complied with the advised regeneration process on multiple occasions, yet the issue persists.

The car has now completed 1,195 miles and is averaging 22.3 mpg, which is significantly below expected figures for this model.

More concerningly, the vehicle broke down in traffic with system fault and EV power failure warnings. RAC (contracted by Nissan) attended and advised that only a temporary repair had been carried out and that further workshop investigation was required before safety could be assured.

Despite this, I have been advised that no fault can be found. As a Motability customer relying on the vehicle for essential daily use, this situation is extremely concerning. A new vehicle should provide confidence and reliability — not repeated warnings, breakdowns, and ongoing uncertainty.

This is my third Nissan, and unfortunately it will likely be my last. I previously drove an earlier Nissan EV model without issue, so this experience has been particularly disappointing. Each time I have taken the vehicle to the workshop, diagnostic tests have reportedly not identified any faults, despite my providing photographic evidence of warning messages and the RAC report. Throughout the process, I have felt that my concerns were attributed to me rather than investigated thoroughly.

Every time I use the car I have to reset the infotainment system. You can only reset with the engine running, which causes pollution. Had a Nissan qashhqai for 9 years and this new one is frustrating. No stop/start facility. The head up display is not as good as my previous car either. No cd player.