Fantastic place, I had to have my irons and wedges re gripped and after advice to go larger due to over gripping I visited Nine by Nine , Jordan was very helpful and fitted me to the grips by offer... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very knowledgeable club builders with excellent customer service. My last order was my first order with nine by nine but I've just ordered some more clubs from them because they were so good
Company replied
Great communication, shaft I wanted was out of stock , was willing to wait and was contacted directly and other options given , help was second to none. I waited for the original order to be restocked... See more
Company replied
Having purchased twice from Nine By Nine I can only praise them for the excellent build quality of every club I've ordered and received Shout out to Matt and Mark for their speedy responses to any ema... See more
Company replied
Company details
Written by the company
More than just a premium golf equipment retailer, Nine by Nine Golf are committed to long standing customer partnerships, supporting golfers to achieve their very best game. The Nine by Nine team has a long history with the game of golf as well as a deep knowledge and understanding of the technology and products on offer.
Contact info
Glenmore Business Park Unit 37, PO19 7BJ, Chichester, United Kingdom
- 01243 684192
- hi@ninebyninegolf.com
- ninebyninegolf.com
4.8
Excellent
664 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Service Highly recommend
Very happy with the advice and equipment supplied will definitely use Golf Tech Uk again.
2 May 2024
Reply from Ninebyninegolf
Hi Roger,
Thank you very much for your amazing feedback. We're very happy to hear that you were delighted with the advice and equipment we supplied.
At Nine by Nine Golf, everyone on our team is a passionate golfer with in-depth knowledge of golf and golf equipment. We strive to share our expertise and enthusiasm to ensure you get the best possible advice and products.
If there is anything else we can do to help don't hesitate to reach out and we look forward to seeing you again.
Kind Regards,
Fynn
New EVNROLL Putter order
The GolfTech UK team gave continual updates on the order - (which was a new product releases requiring manufacturer consignment) - throughout the order process. Te price was also competitive once the new customer discount was applied. Would recommend GolfTech UK
30 April 2024
Clear advertising
Clear advertising, good customer support, fast shipping. Clubs arrived in mint condition. Excellent packaging. Thank you so much! Oh yeah, the price was excellent too!
22 April 2024
Reply from Ninebyninegolf
Dear Andrew,
Your satisfaction is our top priority, and we're so happy to hear about your positive experience. It's fantastic to know that you found our advertising clear, received good customer support, and enjoyed fast shipping. We try to provide a seamless experience from start to finish, and we're delighted that we could meet your expectations.
Ensuring anything we sell arrives in mint condition is very important to us and making sure everything is packaged excellently is something we take pride in. We understand the importance of protecting your investment, and we're glad we could deliver on that front as well.
Thank you for your kind words, and we're delighted that you found our pricing excellent as well. If there's anything else we can assist you with or if you have further comments, please feel free to reach out.
Thank you for choosing us!
Best regards,
Fynn
Just want to make people aware that the…
Just want to make people aware that the standard after sale length of the Golf Tech UK shafts are only 45 inches and are not as per the manufacturers length, so it appears you will have to find out what the manufacturers deem as the playing length and don't just put in which club you want to put the shaft into as you may end up like me with .75 of an inch shorter than the manufacturers recommended length of shaft for the club which significantly changes the feel and swing weight
29 April 2024
Unprompted review
Reply from Ninebyninegolf
Hi Michael,
We wanted to say thank you for your original purchase. We apologise for any confusion you may have experienced. We want to clarify that all listings specify "Golf Tech UK standard" when selecting playing length. We will review this to ensure clarity for customers, in addition to the current tooltip explaining how Golf Tech UK's playing length differs from other manufacturers.
We chose 45" as this is the average playing length on professional tours worldwide and often results in a more centred strike and greater average distance for many players.
Once again, thank you for your original order. We were pleased to deliver it in time for your weekend game, three days ahead of our stated lead times.
Kind Regards,
Fynn
Awsome service and quick delivery AAA+++
17 April 2024
Reply from Ninebyninegolf
Dear Adrian,
Your feedback has truly made our day. It's incredibly rewarding to hear that you found our service awesome and that your delivery was quick. Providing a seamless customer experience is our utmost priority, and we're thrilled that we hit the mark with you.
If there's anything else we can help you with, please feel free to reach out.
Thanks again for choosing us.
Best regards,
Fynn
New stiff 5 iron shaft
Simple choice of products and very quick delivery. Will definitely use again.
11 April 2024
Unprompted review
Reply from Ninebyninegolf
Dear Guy,
Thank you for your review. It's great to hear that you found our product selection straightforward and that your delivery was swift.
Ensuring an easy shopping experience and speedy delivery is important to us, and we're delighted that we could live up to your expectations here.
We look forward to serving you again in the future!
Thanks again for choosing us.
Best regards,
Fynn
Ordered a new shaft
Ordered a new shaft for one of my clubs. This was received next day well packaged.
9 April 2024
Reply from Ninebyninegolf
Dear Roderick
We greatly appreciate your feedback! It's fantastic to hear that your new shaft arrived promptly and was well-packaged, providing you with a seamless experience.
We pride ourselves on timely delivery and having secure packaging for every order are a top priority for us, and we're delighted that we could meet your expectations in this regard.
Should you need any further assistance or have additional comments, then please get in contact.
Thank you once again for choosing us.
Best regards,
Fynn
Seamless order and order completed…
Seamless order and order completed ahead of schedule
15 April 2024
Reply from Ninebyninegolf
Dear John
Thank you for your feedback! It's great to hear that your order process was seamless and that we were able to complete it ahead of schedule.
Ensuring a smooth and efficient ordering process is important to us, and we're delighted that we could exceed your expectations by delivering ahead of schedule.
If there's anything else we can assist you with or if you have further comments, please feel free to reach out.
Thanks again for choosing us.
Best regards,
Fynn
Fast service
12 April 2024
Excellent Service.
Quick delivery. Items well packed and the order was correct. All excellent. Thanks.
10 April 2024
Tremendous experience from start to finish
Tremendous experience from the moment I walked in. Great, comfortable studio for club fits. I was early for my appointment yet staff across the business engaged with me to make sure I was being looked after while I was waiting. Mark (the fitter), was excellent. He did a real thorough job of understanding my swing, and as someone who is keen to know why, really guided me through the fitting, the data and the combinations of clubs and shafts that tried (I ended up purchasing a new Callaway Smoke fairway wood). The post fitting service was also excellent, keeping me informed the build and delivery of my club to my home every step of the way. Will have no doubts in returning for future fittings.
21 March 2024
Unprompted review
Reply from Ninebyninegolf
Hi Mike,
Thank you for sharing your tremendous experience with us. We're thrilled to hear that your club fitting session with Mark was exceptional from start to finish. Providing a comfortable studio environment and ensuring every aspect of your fitting experience is top-notch is what we strive for.
We're delighted that Mark could thoroughly understand your swing and guide you through the fitting process, helping you find the perfect combination of club and shaft.
We're also glad to hear that you found our post-fitting service excellent, with timely updates on the build and delivery of your club to your home.
Your satisfaction and confidence in our services mean a lot to us, and we're grateful for the opportunity to help you. We look forward to having you back for future fittings.
If there's anything else we can help you with or if you have further feedback, please do get in contact.
Thank you for choosing us, we look forward to seeing you again.
Kind Regards,
Fynn
Highly recommended
Very good customer service and super fast delivery. Would highly recommend
3 April 2024
Unprompted review
Reply from Ninebyninegolf
Dear Andrew,
Thank you so much for your feedback. It's great to hear that you found our customer service very good and that our delivery was super fast. It's great to know that we could meet your expectations in both regards.
Your recommendation means a lot to us, and we appreciate your support. If there's anything else we can ever help you with or if you have further comments, please feel free to reach out. We're here to help.
Thanks again for choosing us.
Best regards,
Fynn
Exceptional service and a great…
Exceptional service and a great fitting, I have been to many places to be fitted for clubs but I can really recommend Golf Tech. Mark was was great and really knew what to look for when fitting clubs. Everything turned up as ordered. I really can't faut this Service. Stuart Brown
1 February 2024
Unprompted review
Reply from Ninebyninegolf
Dear Stuart,
Thank you very much for your amazing review. We're delighted to hear that you had an exceptional experience with our service and fitting process at Golf Tech UK. Providing a top-notch service and ensuring our customers receive the perfect fit is our priority, and we're thrilled that Mark was able to guide you through the fitting process expertly.
We're glad to hear that everything turned up as ordered and that you're pleased with the outcome.
Your recommendation means a lot to us. If there's anything else we can help you with or if you have further feedback, please don't hesitate to reach out.
Thanks again for choosing Golf Tech UK.
Best regards,
Fynn
great personal service and fast delivery
3 April 2024
Brilliant customer service
Brilliant customer service, and the Bettinardi putter I ordered is great.
28 March 2024
Reply from Ninebyninegolf
Dear Ben,
Thank you for your feedback! We're thrilled you had a brilliant experience with our customer service and are enjoying your new Bettinardi putter. Ensuring customer satisfaction is our priority, and we're delighted that we could provide you with a great purchasing experience.
If there's anything else we can help you with or if you have further comments, please feel free to reach out. We appreciate your support and hope your Bettinardi putter helps you sink plenty of putts.
Thanks again for choosing us!
Best regards,
Fynn
Bought a new driver and I couldn’t find…
Bought a new driver and I couldn’t find the head screw even though it was there when I opened the box
Phoned them and explained and they have sent the screw by courier so I could have it the next day
What fantastic service that is
Can’t thank you enough 👏👏👏
Garry Molyneux
7 April 2024
Unprompted review
Reply from Ninebyninegolf
Dear Garry,
Thank you for reaching out and sharing your experience with us. We apologise for any inconvenience caused by the missing head screw in your new driver. However, we're thrilled to hear that our team was able to swiftly resolve the issue by sending the screw and ensuring you received it the next day.
We strive to provide fantastic service and ensure our customers are fully satisfied with their purchases. Your kind words and appreciation mean a lot to us.
If you have any further questions or concerns, please don't hesitate to reach out. We're here to help!
Best regards,
Fynn
Supplied what I wanted in good time and…
Supplied what I wanted in good time and at a fair price. Happy to recommend:)
25 March 2024
Order for Project XIO 5.5 9 iron shaft
Item wasn’t in stock but order expedited once received and promptly dispatched. Very happy with response from customer services.
27 March 2024
Reply from Ninebyninegolf
Dear Callum,
Thank you for your feedback! We're glad to hear that despite the initial item not being in stock, you were pleased with the prompt response from our customer services team. Ensuring customer satisfaction is our priority, and we're glad we could expedite your order once the item was received and promptly dispatch it to you.
If there's anything else we can assist you with or if you have further comments, please feel free to reach out. We appreciate your support and understanding.
Thanks again for choosing us!
Kind Regards,
Fynn
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.