Fantastic place, I had to have my irons and wedges re gripped and after advice to go larger due to over gripping I visited Nine by Nine , Jordan was very helpful and fitted me to the grips by offer... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Very knowledgeable club builders with excellent customer service. My last order was my first order with nine by nine but I've just ordered some more clubs from them because they were so good
Company replied
Great communication, shaft I wanted was out of stock , was willing to wait and was contacted directly and other options given , help was second to none. I waited for the original order to be restocked... See more
Company replied
Having purchased twice from Nine By Nine I can only praise them for the excellent build quality of every club I've ordered and received Shout out to Matt and Mark for their speedy responses to any ema... See more
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Company details
Written by the company
More than just a premium golf equipment retailer, Nine by Nine Golf are committed to long standing customer partnerships, supporting golfers to achieve their very best game. The Nine by Nine team has a long history with the game of golf as well as a deep knowledge and understanding of the technology and products on offer.
Contact info
Glenmore Business Park Unit 37, PO19 7BJ, Chichester, United Kingdom
- 01243 684192
- hi@ninebyninegolf.com
- ninebyninegolf.com
4.8
Excellent
664 reviews
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Replied to 100% of negative reviews
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Perfect 👍⛳️😊
9 September 2024
Awesome experience
Awesome experience, great communication and seamless shipping to the US. Ventus Open LE shaft arrives without a scratch on it. This company was one of the only in the world who had the Ventus limited majors shafts. Would buy again.
30 August 2024
Reply from Ninebyninegolf
Hi Jason,
Thank you for sharing your experience. It's great to hear everything went smoothly with your order! We look forward to seeing you again.
Kind Regards,
Fynn
Second time I’ve used nine by nine…
Second time I’ve used nine by nine service and communication is always 10/10, very happy with everything.
3 September 2024
Reply from Ninebyninegolf
Hi Marvin,
Thank you for continuing to put your trust in us! It's great to hear that our service and communication were spot on again, we pride ourselves in offering premium customer service.
We look forward to seeing you again!
Kind Regards,
Fynn
Good website and great CS experience
Good website. Easy to find and customize what you want.
There was a custom issue but was resolved by nine by nine golf within the same day! That is good customer service.
20 August 2024
Reply from Ninebyninegolf
Hi Edwin,
We’re glad to hear you had a positive experience with our site and that we resolved the issue promptly. Your satisfaction is important to us, so if you have any more questions or needs, just let us know.
Kind Regards,
Fynn
Best experience ever for club fitting
9 handicapper and decided to bring my driver up to date as was only getting 40-50% of drives into fairway or first cut (with my old Ping G2). Was recommended to 9x9 and found it is THE place for club fitting. State of art equipment and knowledgeable staff marry up to dissect and record the data of your swing and clever interpretation of the science means understanding and then constructing the right club head and shaft for you. You are made to feel like a professional golfer being fitted for the USPGA tour. Mark was excellent- never laughed once at my swing- but sorted out the clubhead I required and worked out what shaft suited my swing and swing speed. Procedure took about an hour and, for me, involved hitting about 25-30 balls into the huge screen (never missed😅). The result on the course has been very impressive with driving distance increased by some 10 - 20 yards BUT, more importantly, the fairway is found 90% of the time and the other 10% is first cut. Changed my confidence level such that the driver is now first choice even on the narrow holes. If you want to improve your golfing performance and enjoyment of the game then absolutely go to 9x9 and let them ‘make your day’😎. They will ‘blow the doors off’ your game and I have just revisited them to be fitted for a 3 wood.
23 July 2024
Unprompted review
Reply from Ninebyninegolf
Hi Richard,
Thanks for the detailed review! We’re thrilled your driver fitting with us has made a significant difference. It’s great to know that our equipment and Mark’s expertise helped you get those extra yards and improve your accuracy.
It’s awesome that you’re now consistently hitting the fairway and feeling more confident with your driver. We’re glad the fitting process went well and that you’re happy with the results.
We appreciate you coming back for the 3 wood fitting and can’t wait to help you with that too. If you have any other questions or need more assistance, just let us know!
Best,
Fynn
Excellent service
Excellent service. Equipment just as ordered and very fast turn around and delivery
6 August 2024
Reply from Ninebyninegolf
Hi Leo,
Thank you for your review! We're glad to hear that your order was exactly as requested and that the delivery was quick. We aim to provide fast and reliable service, and it’s great to know we met your expectations.
We hope you enjoy your limited Edition Tartan edition Fujikura Ventus Blue
Thanks for choosing Nine by Nine Golf! If you need anything else, we’re here to help.
Exceptional
Exceptional! Best customer experience you could ask for. Professional, accommodating and punctual in response to any request. Buying my new black chrome srixon’s was my first experience with nine by nine, it will not be my last.
1 August 2024
Reply from Ninebyninegolf
Hi James,
Thank you for your exceptional review. It makes us so happy to hear that your experience with Nine by Nine Golf was top-notch.
It's wonderful to know that you found our service professional, accommodating, and punctual. We hope you enjoy your very special order of Black Chrome Srixon Irons.
We look forward to serving you again in the future. If you have any further needs or questions, please feel free to reach out.
Thanks again for choosing Nine by Nine Golf!
Kind Regards,
Fynn
Great Service and Swift Delivery
I placed on online order from California in the evening, stayed up late for work and around 2am received an email from an associate confirming my custom order. He was incredibly helpful answering my questions and making sure he understood what I was looking for. I got the shipping notification a couple days later and I received the item in less than a week. For reference, I placed the order on a Wednesday and received the package on Tuesday. I am incredibly pleased with this experience and will go back for future purchases. 10/10 recommend!
24 July 2024
Unprompted review
Reply from Ninebyninegolf
Dear Harrison,
Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Nine by Nine Golf, all the way from California.
It's great to know that we were able to assist you promptly and thoroughly, ensuring your order was exactly what you were looking for. We’re pleased that you received your item in less than a week and that the entire process met your expectations.
We truly appreciate your high recommendation and look forward to seeing you again for any future purchases. If you have any further questions or need help with anything, please don’t hesitate to reach out.
Thanks again for choosing Nine by Nine Golf!
Best regards,
Fynn
Great service
Ordered a shaft on sale, got an upgrade to a better shaft for the same price
Great service
17 July 2024
Srixon irons
My experience with nine by nine golf was great. Ordered a set of irons, needed to change the grips to my liking. The communication I had with them was great big shout to Matt
16 July 2024
Reply from Ninebyninegolf
Hi Antony,
Thank you for sharing your great experience with Nine by Nine Golf. We're delighted to hear that the communication throughout your order process was excellent and that Matt was able to assist you in changing the grips to your liking.
We're glad we could meet your expectations and ensure you received exactly what you wanted, we hope you love your Limited Edition Black Chrome ZX5s!
Thanks again for choosing Nine by Nine Golf!
Best regards,
Fynn
Website extremely easy to navigate
Website extremely easy to navigate. Well priced products. I was looking for lightweight graphite shafts for my blades. Great variety from £40 - £190. Fast delivery. I only buy shafts from this company. They are the best in the UK.
8 July 2024
Reply from Ninebyninegolf
Dear Herbert
Thank you for your wonderful feedback! We're thrilled to hear that you found our website easy to navigate as we take great pride in making sure our website is as user-friendly as possible.
It's great to know that you appreciated the variety of lightweight graphite shafts we offer, and that our fast delivery met your expectations. We're honored to be your go-to company for shafts in the UK.
If there's anything else we can assist you with or if you have further comments, please feel free to reach out. We're here to ensure you have the best experience possible.
Thanks again for choosing Nine by Nine Golf.
Best regards,
Fynn
good service
5 July 2024
10/10
My third time having a fitting with mark. His knowledge is fantastic. He explains complex things in a way that is understandable. Couldn't be happier with my new wedges
6 June 2024
Unprompted review
Reply from Ninebyninegolf
Dear Alex,
Thank you for sharing your experience! We're thrilled to hear that you've had another great fitting session with Mark. His extensive knowledge and ability to explain complex concepts in an understandable way are truly valuable.
We're delighted to know that you're happy with your new wedges. If you need any further assistance or have additional feedback, please don't hesitate to reach out.
Thanks again for choosing Nine by Nine Golf. We look forward to seeing you again!
Best regards,
Fynn
Fantastic service !!!!
26 June 2024
Excellent
Great communication from start to finish. Two sets of irons were re-shafted. Turn around time excellent. Highly recommend this company.
27 June 2024
Unprompted review
Reply from Ninebyninegolf
Dear Gill,
Thank you so much for your feedback! We're thrilled to hear that you had a great experience with Nine by Nine Golf.
It's fantastic to know that our communication was effective throughout the process of re-shafting your two sets of irons, and that you found the turnaround time excellent. Your recommendation means a lot to us, and we truly appreciate your support.
Thanks again for choosing Nine by Nine Golf.
Best regards,
Fynn
High quality standard delivered
On time delivery, and very good packaging. Nice customer service when placing the order. I recommend this supplier. Good job !
10 May 2024
Reply from Ninebyninegolf
Dear Pierre
Thank you for the amazing review. We're pleased to hear that your delivery was on time and that the packaging met your expectations. It's also great to know, you had a positive experience with our customer service when placing your order.
We appreciate your recommendation and are glad we could help you. If there's anything else we can assist you with, please don't hesitate to reach out.
Thanks again for choosing us!
Best regards,
Fynn
Can’t recommend them enough!
Absolute legends! After dealing with their superb customer service the first time I decided to do business with them again.
Local club builder couldn’t find Cobra utility adaptors. Quick email to William to find out they were in stock, fast reply with the confirmation. 3 days later my order was here (Netherlands). Customer is still king!
17 May 2024
Unprompted review
Reply from Ninebyninegolf
Hi Fabian
Thank you for your fantastic feedback. It's great to hear about your positive experiences with our customer service and that you've chosen to do business with us again.
It's great to know that we could help you find the Cobra utility adaptors and provide a swift response. We're glad William could assist you and ensure your order arrived in the Netherlands within just three days.
Thanks again for choosing us!
Best regards,
Fynn
Everything wasn according to expectation
8 May 2024
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