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Nextgeninc Reviews 11

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TrustScore 4 out of 5

4.2

Gas Engineer
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Company details

  1. Gas Engineer
  2. Plumber
  3. Solar Energy Company

Written by the company

NEXTGEN Inc Ltd is a group of plumbing and heating engineers with a difference. Our foundations are built on working with you, our client, to give you the best value for money experience. So we do not just fit boilers in your homes; we build sustainable warmth and comfort for peace of mind. Our goal is to work with our clients to create a lasting relationship to give them the best that keeps us in business. We’re on a mission to provide reliable, energy efficient and best value for money heating systems that operate at peak performance throughout their lifespan. We’re committed to working with our clients, one household at a time, delivering exceptional service through innovative solutions and dedications to creating a greener future for the next generation. We have partnered with big and responsible brands like Worcester Bosch, Viessmann, Vaillant, Baxi and Ideal, and more, to supply and fit high efficiency boilers and heating systems backed with strong after sales support. We also teamed up high profile finance providers like Phoenix Finance to provide flexible payment options to all our clients to encourage every one to join in the carbon zero journey to a healthy and a safer planet . We’re privileged to have you on board because we, at NEXTGEN Inc Ltd, believe that together, one household at a time, we can get to the Greener Future sooner.

Contact info

4.2

Great

TrustScore 4 out of 5

11 reviews

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Rated 5 out of 5 stars

Really very very good.

Sam has worked for us three times: boiler installation and replacement of radiator system (re the former he also efficiently arranged for a sparkie to do his side of things); repair of old pipes; and service today. Splendid work: thorough and conscientious (we had received very shabby and perfunctory treatment before him); and a nice bloke.

18 July 2025
Unprompted review
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Reply from Nextgeninc

Thanks so much for sparing us some time to leave us a feedback today, Jonathan. We really appreciate you. NextGen Inc Ltd will strive to give of our best to our clients and the community we serve. Our goal is to build a transparent relationship and to deliver the best customer experience by working with our clients to meet their needs. Kind regards
Sam

Rated 5 out of 5 stars

Sam at nextgen was great to work with

Sam at nextgen was great to work with, he travelled down and put in Worcester boiler for me on one of my jobs, from start to finish he was a pleasure, a real gentlemen, I would highly recommend

17 July 2025
Unprompted review
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Reply from Nextgeninc

Thanks so much for sparing us some time to leave us a feedback today, James. We really appreciate you. NextGen Inc Ltd will strive to give of our best to our clients and the community we serve. Our goal is to build a transparent relationship and to deliver the best customer experience by working with our clients to meet their needs. Kind regards
Sam

Rated 5 out of 5 stars

We recently had plumbing work done by…

We recently had plumbing work done by this company and were thoroughly impressed. From start to finish, their team was professional, punctual, and clearly committed to delivering value. It's refreshing to deal with a company that truly puts the customer first. They explained all our options clearly and didn't push unnecessary extras. Highly recommend them if you're looking for reliable and trustworthy service.

11 July 2025
Unprompted review
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Reply from Nextgeninc

Thanks so much for sparing us some time to leave us a feedback today, Jake. We really appreciate you. NextGen Inc Ltd will strive to give of our best to our clients and the community we serve. Our goal is to build a transparent relationship and to deliver the best customer experience by working with our clients to meet their needs. Kind regards
Sam

Rated 1 out of 5 stars

Aircon Installation Scam – Delays, Excuses, and a Demand for More Money

It was the 2nd of July 2025 when I approached them for a new air conditioning installation. We agreed on the price and scheduled the installation for July 15th—two weeks from the order date. Out of nowhere, I get a call from their sales team on July 10th saying there’s a delay in receiving the hardware and they now want to push it back by another week. I strictly refused and demanded a full refund, including interest. They outright declined.

Minutes later, they conveniently call back offering an “upgrade” to a different model that’s supposedly in stock—but only if I pay an extra £200. Is this what they call professionalism?

Let’s be clear: from day one, I pleaded for an early installation, stressing how urgent it was due to the brutal summer heat. And yet, despite all the back-and-forth, now they’re hiding behind a “14 working days” refund policy. So essentially, this fraudulent company locks up your money for a month, earns interest on it, and leaves the customer in the lurch. What a scam.

10 July 2025
Unprompted review
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Reply from Nextgeninc

Good afternoon Ramesh. Hope you’re doing well. My name is Sam, the director of NextGen Inc Ltd.

We’re registered in Uk to install, repair and service central heating and plumbing systems. We DO NOT, and have never advertised anywhere for anything to do with Aircon.
Our logo is displayed boldly on our website with our name on it which is different to the company you’re reviewing.
Also I have gone through all the company’s accounts and contacts, we DO NOT seem to have any records of contact with your name at any point.
So You’re probably reviewing the wrong company.
Could you please look back on the intended company so they can address your concerns accordingly?. It’ll be unfortunate to have a company treating their customers unfairly because that’s not good for business. So we do not tolerate that at NextGen Inc Ltd

This company’s name is provided above. The website is https://nextgeninc.co.uk.

All our details are completely different from the company you’re reviewing.
I am happy to get to the bottom of it to put things right if you can provide me with any further details.
If not, can you please have another look at your review to channel it to the right company.
Your cooperation is very much appreciated
Kind regards

Rated 5 out of 5 stars

Very thorough boiler service with some…

Very thorough boiler service with some very good advice.Sam is a Friendly guy who has a great knowledge on heating systems. I will use this company any time I need a job done on my heating system. Great job thanks.

2 July 2025
Unprompted review
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Reply from Nextgeninc

We really do appreciate you for making time to review us, Barry. NextGen Inc Ltd will strive to give of our best to our clients and the community we serve. Our goal is to build a transparent relationship and to deliver the best customer experience by working with our clients to meet their needs. Kindest regards
Sam

Rated 5 out of 5 stars

Sam was professional and explained what…

Sam was professional and explained what was the matter and what would happen next.

23 June 2025
Unprompted review
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Reply from Nextgeninc

Thanks so much for sparing us some time to leave us a feedback today, Esmeralda. We really appreciate you. NextGen Inc Ltd will strive to give of our best to our clients and the community we serve. Our goal is to build a transparent relationship and to deliver the best customer experience by working with our clients to meet their needs. Kind regards
Sam

Rated 5 out of 5 stars

Sam was great servicing my boiler

Sam was great servicing my boiler. Took the time to answer all my questions and explain everything. Concerned to leave the customer happy as well as getting the job done well. Really nice guy. Would recommend.

9 June 2025
Unprompted review
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Reply from Nextgeninc

Thanks a mill for sparing us some time today, Mark. We really appreciate you. NextGen Inc Ltd will strive to give of our best to our clients and the community we serve. Our goal is to build a transparent relationship and to deliver the best customer experience by working with our clients to meet their needs.
Kind regards

Rated 5 out of 5 stars

Very nice engineer

Very nice engineer, told me upfront what was going to happen and what happens next, would recommend.

4 June 2025
Unprompted review
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Reply from Nextgeninc

Thanks a mill for your time today, Mark. We really appreciate you. NextGen Inc Ltd will do our best to give our clients and the community, the best customer experience. At your service, always

Rated 5 out of 5 stars

Great work. Affordable quote

Sam sorted out all the plumbing works in our ensuite. Very good job done. Affordable quote. Will recommend.

30 May 2025
Unprompted review
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Reply from Nextgeninc

Thanks a mill for sparing us some time today, Appeagyei. We really appreciate you. NextGen Inc Ltd will strive to give of our best to our clients and the community we serve. Our goal is to build a transparent relationship and to deliver the best customer experience by working with our clients to meet their needs.
Kind regards
Sam

Rated 5 out of 5 stars

Guys where great great communication…

Guys where great great communication throughout the process from start to finish always kept well informed and arrived prompt and on time would highly recommend

22 May 2025
Unprompted review
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Reply from Nextgeninc

Thanks a mill for sparing us some time today, Kenneth. We really appreciate you. NextGen Inc Ltd will strive to give of our best to our clients and the community we serve. Our goal is to build a transparent relationship and to deliver the best customer experience by working with our clients to meet their needs.
Kind regards
Sam

Rated 5 out of 5 stars

EXCELLENT SERVICE PACKAGE

That was a wonderful experience. I was sceptical when the sales rep first visited because i was more about getting a cheaper fit from a different company. Sam was, however polite and engaged very well to listen to our concerns and went through each one. Took time to thoroughly explain our options and what they had to offer. He took us on a journey that helped us to understand what we're paying for. Their engineers were also very professional, turned up in time, very considerate with our neighbours and cleared up everything, leaving our property, looking cleaner than before. These guys are just awesome and will always recommend. Thank you guys

19 May 2025
Unprompted review
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Reply from Nextgeninc

Thanks a mill for your time today, Michael . We really appreciate you. NextGen Inc Ltd always aspire to do our best to give our clients and the community, the best customer experience. At your service, always

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