Great customer service! I reached out via live chat to ask for a first-time discount code after signing up, and Will helped me out and added one to my cart right away. Ordering was super easy—I'll com... See more
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Review summary
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I usually buy filters for my car on Amazon, but after searching online, I stumbled upon NewParts.com. They carry the exact same brands I normally use, but the total price was lower, even after addin... See more
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Unlike some companies which act like they're doing you a favor, Newparts fills the order and ships fast. A progress report including tracking info is provided as well. Shipping costs are reasonable.... See more
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The brand of the part I was searching for was important for the repair for my older X5 BMW. Newparts.com had it, and they had it in stock which was also very important to me. Other euro specialist par... See more
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Company details
Written by the company
Newparts helps customers find the right part at the right price with no surprises. We offer a wide variety of OEM and aftermarket parts for domestic, Asian, and European vehicles with clear fitment details and honest, affordable pricing. Orders placed before 2:00 p.m. CST typically ship the same business day from Tennessee and partner warehouses. Our expert chat support is available daily from 8 a.m. to 10 p.m. CST to answer questions and guide repairs. Fitment Confidence is built into the catalog so customers can choose parts that match their vehicle. Kits That Fix™ bundles related components to make common repairs simpler.
Contact info
231 HOGAN ROAD, 38563, GORDONSVILLE, United States
- (615) 761-5655
- customerservice@newparts.com
- newparts.com
4.6
Excellent
3K reviews
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This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
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Reply from Newparts
We appreciate the kind words! It’s great to hear that you were happy with the service and the quick shipping.
We look forward to working with you again on your future projects.
The shipping was fast and the price on…
The shipping was fast and the price on the akebono brakes was good. I will be definitely in the future using more.
27 March 2026
Reply from Newparts
Thanks for the feedback! We’re glad we could get those Akebono brakes to you quickly and at a great price. They are definitely a top-tier choice for quality.
We appreciate the support and look forward to helping you with your future projects!
Site easy to use
Site easy to use. Purchase came quick. Price was good. No it’s not a scam.
26 March 2026
Reply from Newparts
Thanks for the feedback! We’re glad the site was easy to navigate and that your order arrived quickly at a good price. We especially appreciate you vouching for us—it means a lot to our team.
We look forward to helping you with your next project!
Will not fit a 2000 Escalade.
The fade/bal/treb/bass knobs fit, but stick out out too much after you push them back in. Imagine how far the knobs slide out when you push to adjust them. That is how far these stay out after you push them all the way on and back in. They stick out from flush by about 1/4 inch.
26 March 2026
Reply from Newparts
Hello,
Thank you for sharing your experience. We completely understand that your vehicle deserves parts that fit and look exactly as they should, and we're sorry this one didn't meet that standard.
We're glad you were able to get the issue resolved, and we appreciate you engaging with our support team. We only wish we'd had the chance to fully make it right on our end.
We hope your Escalade continues to serve you well, and if you ever need anything in the future, we're always here to help.
Kind regards,
Customer Support Team
I broke the oil funnel in half trying…
I broke the oil funnel in half trying to open the lid, it snapped across the bottom unfixable. Located this company from a friend. Ordered the part for my 2000 Jeep and had the part within 3 days. Smooth easy transaction.
22 March 2026
Reply from Newparts
Thanks for sharing! Sorry to hear about the original funnel, but we're glad your friend pointed you our way.
It’s great we could get the replacement for your 2000 Jeep to you in just three days. We appreciate the support and look forward to helping you with any future parts!
I ordered the parts online and I…
I ordered the parts online and I received them 5 days later. Can't get any easier.
16 March 2026
Reply from Newparts
Thank you for the feedback! We’re thrilled to hear that your parts arrived within five days and that the process was so seamless. Making your experience quick and easy is exactly what we strive for.
We appreciate your business and look forward to helping you with your next project!
Great Service
Had the parts in stock and shipped quickly. I didn’t receive an item shipped email, but a message to customer service resolved the issue and the item was received on time. Excellent experience.
23 March 2026
Reply from Newparts
We’re thrilled to hear that your parts arrived on time and that our customer service team was able to help with your shipping details. We truly appreciate your feedback regarding the notification email—we’re always looking for ways to improve our process.
Thanks again for choosing us for your automotive needs!
Didn't receive all the order and didn't…
Didn't receive all the order and didn't get my refund yet
15 March 2026
Reply from Newparts
Hi Sameh,
We’re very sorry for your experience and the confusion caused during your request. There was a misunderstanding in handling your case, and we sincerely apologize for the inconvenience this created.
Please note that your refund has now been fully processed.
We truly value your trust and feedback, and we’re actively improving how we handle such situations to ensure faster and clearer resolutions going forward. If there’s anything further we can assist you with, please don’t hesitate to reach out to us directly.
Kind regards,
Customer Support Team
Great experience
Great selection. The parts I needed for my Audi were in stock at the best online price. Shipping cost was extremely reasonable given the weight. Fast shipping.
14 March 2026
Reply from Newparts
We’re glad we could provide the best price for your Audi parts and that you were happy with the shipping speed and costs. Providing a wide selection at a great value is exactly what we strive for.
We appreciate your business and look forward to helping you with your next project!
Reply from Newparts
Thank you so much for the feedback!
We’re glad we could help you beat the local parts store prices while getting your order to you quickly. Providing high-quality parts at a better value is exactly what we aim for.
We appreciate your business and look forward to helping you with your next project!
Quality parts at good prices
I ordered a starter for my 91 Camry. It was a quality part at a good price. They also use Klarna so you can divide your payments into 4 or 6 payments.
30 November 2025
Reply from Newparts
Thank you so much for the feedback! We are glad to hear that the starter for your '91 Camry was a quality part at a great price.
We would like to clarify that we actually do not offer Klarna as a payment option at this time. We apologize for any confusion, but we appreciate you sharing your experience with the part and our service!
On time delivery
Parts were delivered in a timely manner although some of the boxes were a bit damaged but not the product.All the items (10) were delivered in 2 boxes on the same day.
3 March 2026
Reply from Newparts
It’s great to hear that all ten of your items arrived right on schedule and in the same delivery!
We appreciate the heads-up regarding the condition of the outer boxes. While our primary goal is to ensure the parts themselves arrive in perfect condition, we will certainly take note of this to improve our packaging and handling for future shipments.
Thank you for choosing us for your project!
its was the part i needed and got to me…
its was the part i needed and got to me in a decent amount of time
16 March 2026
Reply from Newparts
We are so glad to hear that! Getting the right part in a timely manner is our top priority, and we’re happy we could help you get what you needed for your project.
Thank you for your business and for taking the time to let us know!
Reply from Newparts
That is great to hear! I'm glad we could provide the perfect fitment at the best price and get it to you quickly.
We appreciate the feedback and look forward to helping you with your next project!
It was a GREAT price and it fit
It was a GREAT price and it fit.
perfectly as it stated it would.
Thank you!
7 March 2026
Reply from Newparts
That's exactly what we like to hear! I'm glad the fitment was spot on and that you're happy with the price.
Thank you for the support, and we're here whenever you're ready for your next project!
Great price’s on parts
Great price’s on parts, shipping was dispatched and arrived as estimated. I’m sure I’ll be back
Thanks guys!
13 March 2026
Reply from Newparts
Thank you for the kind words—we look forward to helping you out again the next time you're working on your vehicle.
Great customer service
Great customer service
Parts arrived on time
Great Experience ordering from Newparts!
7 March 2026
Reply from Newparts
We’re glad to hear the parts were a great value and that the shipping arrived exactly when you expected. That’s what we aim for with every order!
We look forward to seeing you back for your next project.
Reply from Newparts
We’re so happy to hear that! Our team works hard to provide great service and get orders out the door as quickly as possible, so we really appreciate the feedback.
Thank you for choosing us for your parts needs!
The starter fit my car perfectly but…
The starter fit my car perfectly but the start sound is very long in the morning.
I'm not very sure about the quality of this part. Next time I'll buy it from a dealer.
6 March 2026
Reply from Newparts
Hi Volodymyr, we're happy to hear that the starter fits your car perfectly. As for the morning noise that you mentioned, it's possible that something else needs to be checked like alternator, ignition or other related electrical components. We are hear to assist you, you may contact us through our website.
The part worked perfectly and at a much…
The part worked perfectly and at a much lower price than I could find anywhere else.
10 March 2026
Reply from Newparts
That is exactly what we like to hear! We take pride in offering the best prices possible, and we're thrilled the part worked out perfectly for your project.
Thank you for choosing us, and we look forward to helping you again!
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