National Tool Warehouse Reviews 3,995

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast and reliable delivery service, noting that products often arrive quicker than expected and are well-packaged. Many consumers appreciate the competitive pricing, often finding it more reasonable than other retailers, and commend the wide selection of quality products available. The ordering process is consistently described as easy and efficient, with many highlighting the helpful and knowledgeable customer service. However, some customers experienced issues with damaged products upon arrival, with a few instances of items leaking or being creased due to packaging. There were also isolated reports of tracking information not being readily available or updated, leading to uncertainty about delivery status. A small number of people also mentioned discrepancies in pricing between quotes and final charges, and a few noted a decrease in shipping speed compared to previous experiences.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the incredibly fast shipping... See more

Product

Customers had positive experiences with product, often praising the great selection, reasonable pricing, and... See more

Price

Customers consistently express satisfaction with the pricing, frequently highlighting great prices,... See more

Order

Clients share positive opinions on order. Many customers praise the seamless and quick delivery of their... See more

Service

People report positive experiences with service. Customers consistently praise the quick and efficient... See more

Based on these reviews

Rated 5 out of 5 stars

Starting right from my original search for vinyl paint, everything was clear, smooth and efficient. Surprisingly quick shipping and well packaged items arrived at my door faster than expected. The pai... See more

Rated 5 out of 5 stars

How do these guys not have a perfect 5 stars? They are the fastest shippers I’ve ever experienced with the possible exception of Zoro (it’s about a tie). Their prices are usually the best, and, when... See more

Company replied

Rated 5 out of 5 stars

We have ordered from this company several times now. Our experience has been great. They are readily available each time I have called or emailed with questions. A real person actually picks up the... See more

Company replied

Rated 5 out of 5 stars

NTW has had the products we have needed when we have needed them! Additionally, delivery time has been very quick! We did have an issue with damaged product with one of our orders a few months ago. Th... See more

Company replied


Company details

  1. Auto Parts Store

Written by the company

National Tool Warehouse provides quality automotive tools at great prices. Top brands include OTC Tools, Ingersoll Rand, DeVilbiss, Jump-N-Carry, Microflex, Lisle, Marson, Fill-Rite, Ammco & more.


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great price and super fast shipping

Great price and super fast shipping

7 April 2026
National Tool Warehouse logo

Reply from National Tool Warehouse

Thank you so much for the 5-star review! We are absolutely thrilled to hear you had a great experience with us. We look forward to helping you in the future.
NTW Customer Service Team

Rated 5 out of 5 stars

Fast shipping

Fast shipping, nice price

7 April 2026
National Tool Warehouse logo

Reply from National Tool Warehouse

Thanks for the 5-star rating! We appreciate your support and look forward to helping you in the future.
NTW Customer Service Team

Rated 3 out of 5 stars

Sem color coat all have black lids—

Sem color coat all have black lids—
Website wouldn’t let me order one quantity- tried several different days. Appreciate free shipping!!

26 March 2026
National Tool Warehouse logo

Reply from National Tool Warehouse

We apologize for the inconvenience, but we do have several items that have a Minimum Quantity that you have to purchase.

Rated 5 out of 5 stars

perfect

works good and great deal for my shop

30 March 2026
National Tool Warehouse logo

Reply from National Tool Warehouse

Thank you for taking the time to rate us! We appreciate your business and look forward to helping you in the future.
NTW Customer Service Team

Rated 5 out of 5 stars

Shipped fast

Shipped fast, no problems

3 April 2026
National Tool Warehouse logo

Reply from National Tool Warehouse

Thank you for taking the time to leave such a positive review. We appreciate your business and look forward to helping you in the future.
NTW Customer Service Team

Rated 5 out of 5 stars

Price was good

Price was good. Delivered on time trouble free.

30 March 2026
National Tool Warehouse logo

Reply from National Tool Warehouse

Wow, Thank you for such a glowing review! We appreciate your business and look forward to helping you in the future.
NTW Customer Service Team

Rated 5 out of 5 stars
National Tool Warehouse logo

Reply from National Tool Warehouse

Thank you so much for the 5-star review! We are absolutely thrilled to hear you had a great experience with us. We look forward to helping you in the future.
NTW Customer Service Team

Rated 5 out of 5 stars

Great service and prices

National Tool Warehouse routinely has the best prices and delivery time is lightning fast.

30 March 2026
National Tool Warehouse logo

Reply from National Tool Warehouse

Thank you for the fantastic review! We’re absolutely thrilled to hear that you were impressed with our efficient and high-quality service. Our team works hard to ensure every customer has an exceptional experience, and it’s wonderful to know we’ve succeeded in doing so for you. Your feedback motivates us to continue delivering the best experience possible.
NTW Customer Service Team

Rated 5 out of 5 stars

Fast shipping

Fast shipping, great prices, and well packaged.

29 March 2026
National Tool Warehouse logo

Reply from National Tool Warehouse

Thanks for the 5-star rating! We appreciate your support and look forward to helping you in the future.
NTW Customer Service Team

Rated 5 out of 5 stars

Great service

Great service

28 March 2026
National Tool Warehouse logo

Reply from National Tool Warehouse

Thank you for taking the time to rate us! We appreciate your business and look forward to helping you in the future.
NTW Customer Service Team

Rated 5 out of 5 stars

Great service!

27 March 2026
National Tool Warehouse logo

Reply from National Tool Warehouse

Wow, Thank you for such a glowing review! We appreciate your business and look forward to helping you in the future.
NTW Customer Service Team

Rated 5 out of 5 stars

Knowedgable and Extremely Helpful…

There was a discrepancy with qty in stock compared to what was showing online, but a quick phone call got it straightened out and they were helpful, professional, and more importantly – knowledgable about the product they sell. Will def buy from again A+

18 March 2026
National Tool Warehouse logo

Reply from National Tool Warehouse

Thank you for the fantastic review! We’re absolutely thrilled to hear that you were impressed with our efficient and high-quality service. Our team works hard to ensure every customer has an exceptional experience, and it’s wonderful to know we’ve succeeded in doing so for you. Your feedback motivates us to continue delivering the best experience possible.
NTW Customer Service Team

Rated 5 out of 5 stars

Prices are great website is easy to…

Prices are great website is easy to navigate and the product arrives quickly.

17 March 2026
National Tool Warehouse logo

Reply from National Tool Warehouse

Thank you for taking the time to rate us! We appreciate your business and look forward to helping you in the future.
NTW Customer Service Team

Rated 5 out of 5 stars

Easy website

Easy website. Great prices. Low free shipping threshold.

14 March 2026
National Tool Warehouse logo

Reply from National Tool Warehouse

Thank you so much for the 5-star review! We are absolutely thrilled to hear you had a great experience with us. We look forward to helping you in the future.
NTW Customer Service Team

Rated 5 out of 5 stars

Good prices

Good prices, good service

12 March 2026
National Tool Warehouse logo

Reply from National Tool Warehouse

Thanks for the 5-star rating! We appreciate your support and look forward to helping you in the future.
NTW Customer Service Team

Rated 2 out of 5 stars

shipping sucks

18 March 2026
National Tool Warehouse logo

Reply from National Tool Warehouse

Mr. Gosnell
We apologize for the wait, but once we give the item to FedEx we do not have have any control over them delivering the items on time. I hope that you talked to your local driver when he did deliver the box a day late.
NTW Customer Service

Rated 5 out of 5 stars

The delivery was very quick to where I…

The delivery was very quick to where I live in NE Montana and the prices were good!

Will order again from NTW!

14 March 2026
National Tool Warehouse logo

Reply from National Tool Warehouse

Thank you so much for the 5-star review! We are absolutely thrilled to hear you had a great experience with us. We look forward to helping you in the future.
NTW Customer Service Team

Rated 5 out of 5 stars

Great products at a great price

Great products at a great price. Received my order in a day. Cheaper and faster than what Amazon was offering for the same product. My new go to when needing supplies.

18 March 2026
National Tool Warehouse logo

Reply from National Tool Warehouse

Thanks for the 5-star rating! We appreciate your support and look forward to helping you in the future.
NTW Customer Service Team

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