Great customer service! I reached out via live chat to ask for a first-time discount code after signing up, and Will helped me out and added one to my cart right away. Ordering was super easy—I'll com... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I usually buy filters for my car on Amazon, but after searching online, I stumbled upon NewParts.com. They carry the exact same brands I normally use, but the total price was lower, even after addin... See more
Company replied
Unlike some companies which act like they're doing you a favor, Newparts fills the order and ships fast. A progress report including tracking info is provided as well. Shipping costs are reasonable.... See more
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The brand of the part I was searching for was important for the repair for my older X5 BMW. Newparts.com had it, and they had it in stock which was also very important to me. Other euro specialist par... See more
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Company details
Written by the company
Newparts helps customers find the right part at the right price with no surprises. We offer a wide variety of OEM and aftermarket parts for domestic, Asian, and European vehicles with clear fitment details and honest, affordable pricing. Orders placed before 2:00 p.m. CST typically ship the same business day from Tennessee and partner warehouses. Our expert chat support is available daily from 8 a.m. to 10 p.m. CST to answer questions and guide repairs. Fitment Confidence is built into the catalog so customers can choose parts that match their vehicle. Kits That Fix™ bundles related components to make common repairs simpler.
Contact info
231 HOGAN ROAD, 38563, GORDONSVILLE, United States
- (615) 761-5655
- customerservice@newparts.com
- newparts.com
4.6
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
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Great product
Great product, quick shipping, pleasure to deal with. communication top notch
20 August 2026
Reply from Newparts
Thank you for the great review! We're glad everything arrived quickly , you're happy with the quality and with our service! That's we strive for! We appreciate your support!
They had the high quality brand parts I…
They had the high quality brand parts I needed at the best price
13 August 2026
Reply from Newparts
Thank you for sharing your feedback. We’re glad to hear you are satisfied with the quality and value of the part.
We appreciate your business and look forward to assisting you with your future maintenance needs.
Reply from Newparts
Thank you for taking the time to leave us your feedback!
We are thrilled to hear that your order arrived on schedule and that everything was in perfect order. We truly appreciate your business and look forward to assisting you again in the future!
easy to order with great prices
18 August 2026
Reply from Newparts
Thank you so much for the review! We’re thrilled to hear your order was smooth and reached you quickly.
We appreciate your business—please let us know if you need anything else to keep your vehicle running smoothly!
Reply from Newparts
Thank you for the great review! We're glad everything arrived quickly! We appreciate your support!
I got my order on time and the parts…
I got my order on time and the parts are working out great. Extremely happy with the company and its products
15 August 2026
Reply from Newparts
Thank you for taking the time to leave us your feedback!
We are thrilled to hear that your order arrived on schedule and that everything was in perfect order.
We truly appreciate your business and look forward to assisting you again in the future!
Wonderful experience
Wonderful experience. No hidden fees. Straightforward website, easy to use. I will be back.
14 August 2026
Reply from Newparts
Thank you for the fantastic feedback! We are happy to hear that you had a great experience with our website and appreciated our transparent pricing with no hidden fees.
We look forward to serving you again on your next order!
Dependable Parts Supplier
Transaction as advertised, though shipping was slower this go around.
29 July 2026
Reply from Newparts
Thank you for your feedback! We are glad to hear your order arrived as expected.
We apologize for the shipping delay this time around. We always aim for fast delivery, so we appreciate your patience and your continued support.
Best price on Delco gold
Best price on Delco gold , lower control arms for my 2010 DTS, very fast delivery
12 August 2026
Reply from Newparts
Thank you for sharing your feedback. We’re glad to hear you are satisfied with the quality and value of the part.
We appreciate your business and look forward to assisting you with your future maintenance needs.
Reply from Newparts
Thank you for the great review! We're glad everything arrived quickly and correctly. We appreciate your support!
No Worries
Great communication and fast shipping. Very happy and will do continue to do business in the future.
Thank you.
10 August 2026
Reply from Newparts
Thank you for the great feedback! We're happy to hear your ordering process was easy and your delivery arrived quickly. We appreciate your business and look forward to helping you again!
A KYB strut assembly failed weak stud broken
A KYB strut assembly failed with the mount stud breaking off when tightening it. This should be a bolt defect warranty replacement but it was denied, saying it was an installation/workmanship error! If the bolt was made to the correct grade it should not break off! I could not replace it so now I'm stuck with a part that cost me $173 that is useless!
After I received a new email from Newparts I agreed to send them back the strut assembly so they will refund me the purchase price I paid them. I see they received it 8 days ago, but I am still waiting for my refund.
29 July 2026
Reply from Newparts
Thank you for bringing this to our attention, and we are truly sorry for the frustration! We take product quality very seriously, and we want to make this right.
We have sent an email to help resolve this issue for you—please check your inbox at your earliest convenience so we can get this taken care of right away!
The packaging came all damaged
The packaging came all damaged. Products managed to work fine. You guys probably can’t do anything about this specificly but NGK needs to provide ignition coil packs to go along with their plugs and wires kits
25 July 2026
Reply from Newparts
Thank you for letting us know! We're sorry to hear the outer packaging was damaged, but glad the NGK spark plugs and wire set (54058) arrived safely and are working well.
We also appreciate your feedback about full kits. While NGK packages wire sets and ignition coils separately, we do carry compatible coils on our site if you ever need them, and we’ve passed your suggestion along to our product team!
Please let us know if you need anything else or have any questions.
Parts came on time/good condition
Parts came on time and in good condition.... Newparts was in contact via email and messages every step of the way...would definitely recommend this company 👍🏼👍🏼👍🏼
27 July 2026
Reply from Newparts
Thank you for the great review! We're glad everything arrived on time and in good condition. We appreciate your support!
Reply from Newparts
Thank you for sharing your feedback. We’re glad to hear you are satisfied with the quality and value of the part.
We appreciate your business and look forward to assisting you with your future maintenance needs.
When advertised the belts brand was…
When advertised the belts brand was continental , when i recieved belts they were china garbage belts
18 July 2026
Reply from Newparts
Thank you for bringing this to our attention, and we are truly sorry for the frustration! We take product accuracy and quality very seriously, and we want to make this right.
We have sent an email to help resolve this issue for you—please check your inbox at your earliest convenience so we can get this taken care of right away!
Newparts Review
Easy navigation of the website, great variety of parts, good prices, prompt service and delivery
16 July 2026
Reply from Newparts
Thank you for the great feedback! We're happy to hear your ordering process was easy and your delivery arrived quickly. We appreciate your business and look forward to helping you again!
Reply from Newparts
Thank you for the great feedback! We're happy to hear your delivery arrived quickly and you are happy with the price. We appreciate your business and look forward to helping you again!
Kit does meet factory requirements
I ordered a "kit" which contained coil pack,plug wires and plugs. Newport offered 3 choices good, better and best, I choose the middle option. Once received I realized that the included spark plugs were only single platinum and factory specifications require a double platinum plug due to waste ignition design. When I contacted newparts they would not exchange non factory spec plugs for those that met factory requirements. I could how ever return if I paid shipping and a 20% restocking fee. That total came to more than 50% of the cost of new oem spec plugs. They did offer to sell me the proper plugs at full retail and cover shipping but with all the return fees it didn't make financially responsible. I would never install parts that didn't meet factory specific requirements and it's irresponsible to offer "kits" that don't meet them either.
30 July 2026
Unprompted review
Reply from Newparts
Hi Real Unlucky,
Thank you for your feedback!
We want to reassure you that all three tune-up kit options listed for your vehicle are safe to install and fit properly. Each tier (Good, Better, Best) features different spark plug specs and price points, and the items sent matched the exact details of the kit selected.
Because different plug types vary in cost, we couldn't do a direct swap. However, we wanted to help as much as possible by offering free shipping on your preferred plugs and a refund for the ones returned.
We always encourage reaching out to our team before ordering if you ever have questions about specs—we're always happy to help you pick the perfect kit!
Minimal time between ordering and receiving parts.
The purchased items were shipped without delay and received well packaged. When your working on a project it's a treat to not have to wait days for order processing and then shipping. I will purchase from these guys again.
7 July 2026
Reply from Newparts
Thank you for taking the time to leave us your feedback!
We are glad to hear that your order arrived on schedule and that everything was in perfect order. We truly appreciate your business and look forward to assisting you again in the future!
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