Great customer service! I reached out via live chat to ask for a first-time discount code after signing up, and Will helped me out and added one to my cart right away. Ordering was super easy—I'll com... See more
Company replied
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Review summary
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I usually buy filters for my car on Amazon, but after searching online, I stumbled upon NewParts.com. They carry the exact same brands I normally use, but the total price was lower, even after addin... See more
Company replied
Unlike some companies which act like they're doing you a favor, Newparts fills the order and ships fast. A progress report including tracking info is provided as well. Shipping costs are reasonable.... See more
Company replied
The brand of the part I was searching for was important for the repair for my older X5 BMW. Newparts.com had it, and they had it in stock which was also very important to me. Other euro specialist par... See more
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Company details
Written by the company
Newparts helps customers find the right part at the right price with no surprises. We offer a wide variety of OEM and aftermarket parts for domestic, Asian, and European vehicles with clear fitment details and honest, affordable pricing. Orders placed before 2:00 p.m. CST typically ship the same business day from Tennessee and partner warehouses. Our expert chat support is available daily from 8 a.m. to 10 p.m. CST to answer questions and guide repairs. Fitment Confidence is built into the catalog so customers can choose parts that match their vehicle. Kits That Fix™ bundles related components to make common repairs simpler.
Contact info
231 HOGAN ROAD, 38563, GORDONSVILLE, United States
- (615) 761-5655
- customerservice@newparts.com
- newparts.com
4.6
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
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They misrepresent their relationship…
Updated 9/24/26...
While NewParts, Inc. points to a standard 30-day store return window listed on eBay, this completely bypasses the core issue of deceptive marketing and non-disclosure. The business advertises and sells original equipment manufacturer (OEM) parts on their platforms. However, they fail to transparently disclose their actual relationship—or complete lack thereof—with these OEM manufacturers at the time of purchase....
They misrepresent their relationship with the OEMs. They sell on Ebay as "partscontainer". I bought a brake and rotor kit from them several months ago. I didnt get around to installing the equipment until May 2026. 5000 miles later one of the front left brake shims came apart. Bosch refused to honor their warranty as Newpart is not an authorized reseller. I emailed Newpart to see if they would assist as they clearly misrepresented their relationship with the OEM. They refused as this was outside their customer return policy. Be careful doing business with them and pray nothing happens to the parts after 90 days. As they will wash their hands clear of it all.
10 September 2026
Unprompted review
Reply from Newparts
Hello Manny, thank you for sharing your feedback. As a Top Rated Seller on eBay with nearly two decades of experience and over 1.5 million positive reviews, we strive to maintain transparency and fairness with every order.
All of our store, return, and warranty policies are clearly outlined on each listing so buyers can review them prior to purchasing. Additionally, our support team is always available to answer any questions about our products or policies before an order is placed.
While we strictly honor all stated platform policies, we must also apply them consistently to every customer—which means we cannot accept return or warranty requests that fall outside those guidelines. We appreciate your understanding and encourage all customers to reach out to us with any questions before buying.
the part came to me in an open bag and…
the part came to me in an open bag and taped closed looks like it was a return and then sent to me. I did install the part Wheel Speed Sensor and it did work so all is good there. When I order OEM parts Mopar I expect them to be in sealed packaging.
7 September 2026
Reply from Newparts
Thank you for your feedback, and we sincerely apologize for the opened packaging on your Mopar sensor. You are completely right—OEM parts should always arrive in factory-sealed condition, and we are addressing this directly with our warehouse team to prevent it from happening again.
We are glad the part is working properly, and we truly appreciate your business and patience!
Best regards,
Customer Support Team
Fast shipping
Fast shipping, reasonable prices, wide selection, high-quality products—thanks to the company.
11 February 2026
Reply from Newparts
Thank you for sharing your feedback. We’re glad to hear you are satisfied with the quality and price of the part.
We appreciate your business and look forward to assisting you with your future maintenance needs.
The part was right but truck still does…
The part was right but truck still does not run right. I am so lost.
7 September 2026
Reply from Newparts
Thank you for your review and feedback!
We are glad to hear the part was the correct fit, though we are sorry your truck is still running rough. Troubleshooting ongoing issues can be incredibly frustrating.
If you need help to narrow down what might be going on, feel free to contact us with your truck's details and symptoms—we'd be happy to point you in the right direction!
Seemed to be the best price I could get…
Seemed to be the best price I could get and it was delivered on time.
13 September 2026
Reply from Newparts
Thank you for the great review! We're glad everything arrived quickly and correctly. We appreciate your support!
Updates were provided in a very timely…
Updates were provided in a very timely fashion. Arrived quickly, boxed and bubble wrapped very well, price was lowest I could find ! Module is delicate so shipping was a concern, but you have passed with flying colors. Works as it should. Thank you. Will look foward to future business with this company.
13 September 2026
Reply from Newparts
Thank you for taking the time to share your feedback. We are glad to hear that you were happy with our pricing, product availability, and shipping.
Our team is always here to help whenever you have questions, and we appreciate your business!
Ease of finding the parts I wanted
Ease of finding the parts I wanted. Fast and FREE shipping, very good price!
12 September 2026
Reply from Newparts
Thank you for the great feedback! We're happy to hear your ordering process was easy and your happy with the shipping promo! We appreciate your business and look forward to helping you again!
This is the first time I’ve seen…
This is the first time I’ve seen everything arrive so quickly; I placed an order on Thursday, and it was at my house by the very next day. Everything was very well organized, and the part is excellent.
12 September 2026
Reply from Newparts
Thank you for the great feedback! We're happy to hear your ordering process was easy and your delivery arrived quickly. We appreciate your business and look forward to helping you again!
Great service and quality
I received my alternator a day earlier than planned. I was very happy with the price and it fit the car perfectly. Thank you
9 September 2026
Reply from Newparts
Thank you for the great review! We're glad everything arrived quickly and correctly. We appreciate your support!
Newparts had the best price for auto parts
Newparts had the best price for the auto parts I needed. Ordering was easy and delivery was fast.
7 September 2026
Reply from Newparts
Thank you for the great feedback! We're happy to hear your ordering process was easy and your delivery arrived quickly. We appreciate your business and look forward to helping you again!
Reply from Newparts
Thank you for taking the time to share your feedback. We are glad to hear that you were happy with our pricing, product availability, and shipping.
Our team is always here to help whenever you have questions, and we appreciate your business!
You guys have always been accurate and…
You guys have always been accurate and quick about getting my parts shipped to me.
Thank you very much, you guys are great!
31 August 2026
Reply from Newparts
Thank you for the great feedback! We're happy to hear your ordering process was easy and your delivery arrived quickly. We appreciate your business and look forward to helping you again!
Reply from Newparts
Thank you for the great review! We're glad everything arrived quickly and correctly. We appreciate your support!
Simple PCV value for Toyota Tacoma 3.5
Simple PCV value for Toyota Tacoma 3.5. Arrived promptly. No issues. Planning on installing it at next oil change. Overall I am very satisfied.
28 August 2026
Reply from Newparts
Thank you for sharing your feedback. We’re glad to hear you are satisfied with the quality and price of the part.
We appreciate your business and look forward to assisting you with your future maintenance needs.
timely delivery
20 August 2026
Reply from Newparts
Thank you for the great review! We're glad everything arrived quickly! We appreciate your support!
Still waiting for my part to arrive
Still waiting for my part to arrive, paid for expedited shipping however for whatever reason it didn't make it to my house yet, I'm sure it's no fault of new part but it's still frustrating
20 August 2026
Reply from Newparts
Hi Brandon,
We read your feedback and sincerely apologize for the delay and frustration, especially with expedited shipping.
Our records show your package was delivered on August 7th. We sent an email with the tracking and delivery details to your inbox.
Reply from Newparts
Thank you for the great feedback! We're happy to hear you're happy with the price! We appreciate your business and look forward to helping you again!
Reply from Newparts
Thank you for sharing your feedback. We’re glad to hear you are satisfied with the quality and value of the part.
We appreciate your business and look forward to assisting you with your future maintenance needs.
Reply from Newparts
Thank you for the great review! We're glad everything arrived quickly and you're happy with the price. We appreciate your support!
Reply from Newparts
Thank you for taking the time to leave us your feedback!
We are thrilled to hear that your order arrived on schedule and that everything was in perfect order. We truly appreciate your business and look forward to assisting you again in the future!
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