Absolutely fantastic! Lovely people. What I loved about the team, everybody was very upfront. Incredible portfolio images and 2 agencies contracts now signed! I am Mature model looking for extra in... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was absolutely nervous attending this shoot yesterday. Didn’t think I’d be signed up! The make up artist got my make up perfectly! Matching my skin tone! I now have a better idea on applying make u... See more
Company replied
I can honestly say my experience at New Idol Manchester exceeded expectations. The team were fabulous — friendly, professional and so encouraging. The studio itself is stunning and creates such a... See more
Company replied
It was a real pleasure working with such wonderful people, starting with the woman who did my makeup and hair. Marta, who took my photos, was very thorough and helpful. Considering it was my first pho... See more
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Company details
Written by the company
New Idol Models is the UK's Number 1 most trusted Brand and leading Mature and All ages model support service. We are dedicated to providing long-term career strategies, connecting models with top agencies, and offering the tools they need to succeed. New Idol Models is a leading model support platform and not an agency and does not guarantee work, our success comes from identifying aspiring models and providing them with the marketing resources and guidance necessary to excel in the industry. We work with all ages, sizes, and types, firmly believing that with the right support, anyone can thrive. We understand that starting a career in modeling can be overwhelming and confusing. But don't worry, we're here to help. With over 14 years of industry experience advising aspiring models, we continue to support those we believe have real potential until they are signed by an agency or confidently freelancing. At New Idol Models, we provide expert advice on your model potential, help you understand which types of modeling suit you best, and if you're serious about pursuing a career, we'll guide you in creating and building a professional portfolio. We have state-of-the-art studios in London, Birmingham, and Manchester to help you get started. Our clients return to us time and time again because we are transparent and honest from the very start. Our goal is for everyone to walk away happy, with clear direction and confidence in their future. For regular updates on safety, guidance, and industry insights, be sure to follow us on Instagram. https://www.instagram.com/newidolmodel/
Contact info
71-75 Shelton street, Covent Garden, WC2H 9JQ, London, United Kingdom
- 02073900457
- info@newidolmodel.co.uk
- newidolmodel.co.uk
4.5
Excellent
616 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic experience!
Fantastic experience!! Thank you so much team @New Idol Model for your guidance and support- couldn’t achieve this without you ☺️
Keep up the good work!!!
All the best xx
22 November 2025
Unprompted review
Reply from New idol Model
Hi Urzula,
Thank you so much for your amazing review! We’re thrilled to hear you had such a fantastic experience with us.
The whole team truly appreciates your kind words — it means a lot to know our guidance and support made a difference for you. We’re proud to have been part of your journey!
Wishing you all the success ahead, and thank you again for choosing New Idol Models. ✨
All the best,
New Idol Models.
I had a great time,very helpful…
I had a great time,very helpful staff.Location was easy to find,photoshoot went very well and i was recommended for several agencies.Thankyou so much.
23 November 2025
Unprompted review
Reply from New idol Model
Hi Rod,
Thank you so much for your lovely review! We’re really pleased to hear you had such a great experience with us.
It’s fantastic that you found the location easy to get to, enjoyed your photoshoot, and felt supported by our team throughout the day. Being recommended to several agencies is a brilliant outcome — congratulations!
Thank you again for choosing us. We wish you all the best on your modelling journey and hope to see you again in the future!
Best Wishes,
New Idol Model team.
I recommend New idol Model everyone
I recommend New idol Model everyone, very professional and friendly staff, level of professionalism is top notch.
7 November 2025
Unprompted review
Reply from New idol Model
Hi Camaire,
Thank you so much for your recommendation! We’re delighted to hear that you found our team professional, friendly, and supportive throughout your experience.
We truly appreciate your kind words and are glad we could deliver a top-level service for you. Wishing you all the best on your modelling journey!
Best Wishes,
New Idol Models Team
Life-Changing Experience
I want to say a massive thank you to Rebecca and my amazing consultant, Sophie Waite. Sophie spent over an hour chatting with me on the phone — she was incredibly professional, patient, and reassuring while helping me get booked in for my assessment at the Shoreditch studio.
As a mature model, this was a huge confidence boost for me. It’s something I’ve wanted to do for a very long time but never quite had the courage. From the moment I arrived, everyone was so friendly, supportive, and genuinely lovely. I immediately felt at ease.
The whole experience was amazing from start to finish — and the best part is that I also signed with an agency! I’m so excited for what next year will bring. 🙏
17 November 2025
Unprompted review
Reply from New idol Model
Hi Luke,
Thank you so much for sharing such a wonderful review! We’re absolutely delighted to hear about your experience.
Rebecca and Sophie will be over the moon to know how much their support meant to you. Sophie truly cares about every client she speaks with, and it’s fantastic to hear that her time, reassurance, and professionalism made such a positive impact.
We’re especially glad you felt comfortable and confident from the moment you arrived. For mature models taking that first step, it can be a big moment — and we’re proud to have been part of your journey.
Hearing that you’ve already signed with an agency is incredible news! A huge congratulations from the whole team. We can’t wait to see what next year brings for you.
Thank you again for choosing us and for trusting us with such an important milestone.
Best Wishes,
New Idol Model.
Reply from New idol Model
Thank you so Much!
Best Wishes,
New Idol Model team.
The atmosphere was calm and relaxing
The atmosphere was calm and relaxing, still professional.
The photographer was given out clear and direct instruction, which made the experience more enjoyable. The outcome and the feed back after the photoshoot was professional, honest and clear.
Highly recommend this agency!
15 November 2025
Unprompted review
Reply from New idol Model
Thank you so much for your wonderful feedback! 🌟
We’re delighted to hear that you enjoyed the calm yet professional atmosphere and that the photographer’s clear guidance helped make your experience enjoyable. It’s great to know you found the feedback after the shoot honest, clear, and professional — that’s exactly what we aim for.
We truly appreciate your recommendation and hope to welcome you back again soon! 😊
A genuine customer with a genuine complaint.
This is a completely valid review based on my actual experience with your company, and your claim that I am “not a genuine customer” is both incorrect and deeply unprofessional.
My name is Pierre de Villiers, and I attended a photoshoot at Impact Digital Photography on 28/08/2025 after paying your advertised £50 “fully refundable” attendance deposit — which was never refunded. Following this, I received an email from your office stating: “You’ve Been Shortlisted for the Next Step in Your Mature Modelling Journey.”
You have received multiple emails from me (all with my full details), yet you continue to ignore them while publicly claiming you cannot identify me. This is misleading and demonstrates either poor internal communication or a deliberate attempt to discredit my review.
To repeat the facts you continue to dismiss:
• The photographs delivered to me were substandard, visibly rushed, and provided six weeks late.
• I was promised a make-up artist, hair stylist, and stylist support throughout the shoot — none of which were provided.
• I paid £1,850 for products that any experienced industry professional would recognise as below standard.
• Your team has repeatedly ignored my emails while accusing me of defamation and now fabrication, despite having all of my details on file.
Everything I have written is accurate and based on my direct experience.
Your response accusing me of dishonesty only reinforces the lack of professionalism I encountered.
I stand by every word of my review.
28 August 2025
Unprompted review
Very good ppl polite nice had great…
Very good ppl polite nice had great time there
12 November 2025
Unprompted review
Reply from New idol Model
Thank you for your lovely feedback! 😊
We’re really glad to hear you had a great time and found everyone polite and nice.
Hope to see you again soon! 🌟
Sad experience
"I am fully aware that New Idol Models is not a modelling agency and does not guarantee work, representation, or bookings. That was never my complaint.
My review was based on the quality of the services I actually received — namely:
- Substandard photographs that were far below professional quality.
- Digital images delivered six weeks later, even though these are typically produced quickly.
- An exorbitant total cost of £1850 for digital products that were rushed, poorly edited, and unusable.
- A promised £50 refundable attendance deposit which was not refunded despite your own written terms.
- Claims of hair, makeup, and a stylist on hand, which were not provided as advertised.
None of this constitutes defamation. These are verifiable experiences based on what I paid for, what I was promised, and what I actually received.
Challenging my review instead of addressing the issues only reinforces my concerns about your professionalism and transparency." pj
This actually captured my experience, I had travelled down with my whole family from Bournemouth to London for the sad experience, they'd never look after you ever after. The service that I had to pay nearly £2000 for service that should never be charged over £200
I paid a significant amount for a portfolio that was meant to include a month of support, but I only got a call once. Very disappointed, I wouldn’t recommend spending money on something you don’t really need. They seem more interested in taking your money than offering real support or follow-up. I’ve wasted nearly £2,000.
16 January 2025
Unprompted review
Reply from New idol Model
Hi PJ,
we hope your well!
Thank you for taking the time to share your thoughts. None of the concerns you’ve mentioned were raised with our team on the day, which we do find unusual, as we always encourage clients to speak to us immediately if anything feels unclear or unsatisfactory.
We also want to make you aware that your review has been reported to Trustpilot, as it appears multiple reviews have been submitted from the same account under different names. This goes against Trustpilot’s guidelines, and we take the accuracy of online feedback very seriously.
To clarify, your attendance deposit is fully refundable, and there is absolutely no obligation to purchase anything on the day. Most clients simply choose to put the deposit towards their images or packages — but this is completely optional and entirely your choice.
We also want to highlight that our team includes award-winning makeup artists and professional photographers who have worked on major European fashion shows and have been featured in well-known publications. We invest heavily in experienced industry professionals to ensure clients receive the highest possible quality and service.
The reason we continue to welcome repeat customers year after year — and operate studios across the UK — is because we prioritise transparency, honesty, and ensuring every client leaves feeling supported and guided in the right direction.
We would genuinely like to resolve any concerns you may still have. Please contact our head office directly so we can review your file properly and assist you further.
We would love to speak with you! 02073900457
aftercare@newidolmodel.co.uk
https://www.instagram.com/newidolmodel/
Thank you,
New Idol Models Team
Fantastic
I had a great experience. I was treated with respect. The staff members are polite and helpful and efficient. The explanation given to me about the contract were given so that I could understand and take a good decision. All my questions were answered so that I could understand. Everything was done with professional efficiency.
I had a successful day.
Thanks.
7 November 2025
Unprompted review
Reply from New idol Model
Thank you so much for your wonderful feedback! We’re delighted to hear that you had a great experience with us and that our team made you feel respected, supported, and well informed throughout the process.
We’re glad everything was explained clearly and that all your questions were answered — helping you make the decision that felt right for you. It’s great to know you had a successful and enjoyable day.
We truly appreciate your kind words and look forward to welcoming you again in the future!
I Had the most fantastic day
I Had a fantastic day with New idol Model. The people who work there were very nice . Having a make up artist was fabulous. She made me look really good in front of the camera. My photo shoot went really well. I got signed up that day. Great day. Great experience.
7 November 2025
Unprompted review
Reply from New idol Model
Thank you so much for sharing your experience! We’re thrilled to hear that you had such a fantastic day with us. Our team works hard to create a welcoming and enjoyable environment, so it’s wonderful to know you felt well looked after.
We’re especially glad you loved the makeup session and that your photoshoot went smoothly. Congratulations on getting signed up — that’s amazing news!
Thank you again for your lovely review. We’re delighted you had a great experience and wish you all the best moving forward.
Such a pleasant experience with…
Such a pleasant experience with professionals and in a very nice environment!
2 November 2025
Unprompted review
Reply from New idol Model
Thank you so much for your kind words! We’re so happy to hear that you had a pleasant experience and enjoyed the professional and welcoming environment. Our team truly appreciates your feedback and looks forward to seeing you again soon!
Warm regards,
The New Idol Model Team
Warm regards,
The New Idol Model Team
My experience was great!
My experience was great!
The people I met were professional and helpful. From the Cosmetic makeover artist and photographer, to the consultant at the end of the photo shoot.
I was very inspired by the day as the process felt exciting as well as fulfilling.
30 October 2025
Unprompted review
Reply from New idol Model
Thank you so much for sharing your wonderful experience! We’re thrilled to hear that you enjoyed your day with our team and felt both inspired and fulfilled. It’s great to know that our cosmetic artist, photographer, and consultant all helped make the experience exciting and enjoyable for you. Your kind words mean a lot to us, and we’re so glad you had such a positive time!
Warm regards,
The New Idol Model Team
New idol Model - very professional
I had a really good expierence with New idol Model, they made me feel at home and comfortable, but still staying very professsional. Very friendly, would definitely recomend the company and people.
30 October 2025
Unprompted review
Reply from New idol Model
Thank you so much for your lovely feedback! We’re delighted to hear that you felt comfortable and at home while also experiencing our team’s professionalism. Creating a friendly and welcoming environment is something we truly value, and it’s wonderful to know that came through during your time with us. We really appreciate your recommendation and look forward to working with you again soon!
Warm regards,
The New Idol Model Team
Wonderful experience
My experience was truly lovely! I left with a deep sense of gratitude. From start to finish, every single team member was incredibly warm, friendly, and welcoming. They didn't just perform tasks; they took the time to clearly explain everything at every step, which made the entire process so comfortable and relaxed.
Most importantly, I genuinely felt valued and completely accepted throughout my visit. Thank you all so much
24 October 2025
Unprompted review
Reply from New idol Model
Thank you so much for sharing your wonderful feedback! We’re truly delighted to hear that your experience with our team was so positive and that you felt comfortable, valued, and well cared for throughout your visit. Our goal is to ensure every guest feels exactly as you described — welcomed, informed, and appreciated. Your kind words mean a lot to our entire team, and we look forward to seeing you again soon!
The team are amazing
The team are amazing. Very friendly, welcome, helpful and professional service. I really enjoyed and I have had brilliant day! I am so grateful to everyone for the opportunities. Thank You very much!!!
24 October 2025
Unprompted review
Reply from New idol Model
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you had such a positive experience with our team. Your kind words mean a lot to us, and we’re delighted that you enjoyed your day.
We truly appreciate your support and hope to welcome you back again soon!
I was greeted at the door and shown…
I was greeted at the door and shown where to put my things I was offered a drink before the photographer selected my outfits and we clicked away till the end and I thought she set a great pace afterwards I was asked to remain untill I had seen all my photos I then met the lady in the office and we chose my pics moving forward . Was a great experience from start to end
26 October 2025
Unprompted review
Reply from New idol Model
Thank you so much for your lovely review! We’re so happy to hear you felt welcomed and enjoyed your time with us. It’s wonderful that you felt comfortable throughout the shoot and loved seeing your photos at the end. We really enjoyed having you in the studio and hope to welcome you back again soon!
Brilliant experience!
Brilliant experience!! I didn't know what to expect as it was my first time in front of camera but the lady photographer was great she made me feel confident and comfortable. Everyone else was helpful, friendly and very professional , thank you
12 October 2025
Unprompted review
Reply from New idol Model
Thank you so much for your kind words! We're thrilled to hear you had such a positive first experience in front of the camera. It's wonderful to know our photographer made you feel confident and comfortable — that’s exactly what we aim for! We’ll be sure to pass along your lovely feedback to the whole team.
We really appreciate you taking the time to share your experience and hope to welcome you back again in the future!
Assessment Shoot
I enjoyed the assessment shoot mostly because it was a new experience (I have no modelling background). Raf and Magdalene (photographer and make-up artist) were great; very chatty and welcoming and they put all of us at ease.
One potential area for improvement for NIM is to be on time, but otherwise it was a great fun day.
8 October 2025
Unprompted review
Reply from New idol Model
Thank you so much for sharing your experience with us! We're really glad to hear you enjoyed the assessment shoot, especially as it was your first time — it's always exciting to try something new.
Raf and Magdalene will be so pleased to hear your kind words. We’re proud to have such a warm and welcoming team, and it’s great to know they helped make the day enjoyable for you.
We also appreciate your honest feedback regarding punctuality — it’s something we take seriously, and we'll definitely look into how we can improve on this moving forward.
Thanks again for your thoughtful review, and we hope to see you again soon!
I had a wonderful experience with the…
I had a wonderful experience with the studio I was so happy when I received your call to hear that I was signed up with 4 agencies!!!
Thank you for making my dreams come true!!!!
8 October 2025
Unprompted review
Reply from New idol Model
Wow – thank you so much for your amazing feedback! We’re absolutely thrilled to hear how happy you were with your experience at the studio, and even more excited that you've been signed with 4 agencies – what a fantastic achievement!
It means the world to us to know we played a part in helping your dreams come true. You’ve got an exciting journey ahead, and we’re so proud to have been part of the beginning.
Wishing you all the success in the world – keep shining!
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