New idol ModelReviews 

617
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 238 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, professional, and encouraging demeanor, making them feel at ease and confident during their sessions. Many people highlight the exceptional user experience, noting that the process was smooth, enjoyable, and exceeded their expectations, even for newcomers. The service provided, including makeup, photography, and overall guidance, is frequently described as professional and of high quality, leading to stunning results and agency placements. However, some people mentioned dissatisfaction with the pricing, finding the costs for portfolios and packages to be excessively high and not clearly communicated upfront. A few other people also felt that the customer service could be more transparent regarding additional costs and support after the initial purchase.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers describing the team as friendly, professional, and... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as amazing, enjoyable, and... See more

Service

Clients share positive opinions on service, with many reviewers praising the professional and supportive... See more

Price

Customers consistently express dissatisfaction with the pricing, often finding costs to be exorbitant and... See more

Customer service

People report ambiguous experiences with customer service, with some reviewers praising helpful and attentive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely fantastic! Lovely people. What I loved about the team, everybody was very upfront. Incredible portfolio images and 2 agencies contracts now signed! I am Mature model looking for extra in... See more

Company replied

Rated 5 out of 5 stars

I was absolutely nervous attending this shoot yesterday. Didn’t think I’d be signed up! The make up artist got my make up perfectly! Matching my skin tone! I now have a better idea on applying make u... See more

Company replied

Rated 5 out of 5 stars

I can honestly say my experience at New Idol Manchester exceeded expectations. The team were fabulous — friendly, professional and so encouraging. The studio itself is stunning and creates such a... See more

Company replied

Rated 5 out of 5 stars

It was a real pleasure working with such wonderful people, starting with the woman who did my makeup and hair. Marta, who took my photos, was very thorough and helpful. Considering it was my first pho... See more

Company replied


Company details

  1. Photographer

Written by the company

New Idol Models is the UK's Number 1 most trusted Brand and leading Mature and All ages model support service. We are dedicated to providing long-term career strategies, connecting models with top agencies, and offering the tools they need to succeed. New Idol Models is a leading model support platform and not an agency and does not guarantee work, our success comes from identifying aspiring models and providing them with the marketing resources and guidance necessary to excel in the industry. We work with all ages, sizes, and types, firmly believing that with the right support, anyone can thrive. We understand that starting a career in modeling can be overwhelming and confusing. But don't worry, we're here to help. With over 14 years of industry experience advising aspiring models, we continue to support those we believe have real potential until they are signed by an agency or confidently freelancing. At New Idol Models, we provide expert advice on your model potential, help you understand which types of modeling suit you best, and if you're serious about pursuing a career, we'll guide you in creating and building a professional portfolio. We have state-of-the-art studios in London, Birmingham, and Manchester to help you get started. Our clients return to us time and time again because we are transparent and honest from the very start. Our goal is for everyone to walk away happy, with clear direction and confidence in their future. For regular updates on safety, guidance, and industry insights, be sure to follow us on Instagram. https://www.instagram.com/newidolmodel/


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

617 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(617)

226 reviews in the last 12 months

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Rated 5 out of 5 stars

I visited the Manchester studio feeling…

I visited the Manchester studio feeling extremely nervous, as this was completely new to me. From the moment I arrived, I was made to feel welcome and at ease.

The photographer, Raf, was a true professional — very friendly, funny, and easy to talk to, which really helped me relax. We chatted throughout the shoot and he gave clear guidance without any pressure. The outdoor photos in particular turned out far better than I expected.

Kim took the time to go through the images with me properly and helped me choose a package that suited what I was looking for, rather than pushing anything unnecessary. I appreciated the honest approach.

I’d also like to thank Sarah Walker for her aftercare and support. She was incredibly patient and reassuring, especially after I shared some concerns I had from researching the industry. She helped me understand the process clearly and gave me confidence about moving forward.

3 January 2026
Unprompted review
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Reply from New idol Model

Thank you so much for taking the time to share your experience with us. We’re really glad to hear that, despite feeling nervous at first, you felt welcomed and at ease from the moment you arrived at our Manchester studio.

It’s great to know that Raf helped make the shoot relaxed and enjoyable, and that you were happy with the results—especially the outdoor images. We’ll be sure to pass on your kind words to him.

We’re also pleased that Kim was able to support you in choosing a package that genuinely suited your goals, and that you appreciated the honest, no-pressure approach we aim to provide.

Thank you as well for acknowledging Sarah Walker’s aftercare and support. Helping clients feel informed, reassured, and confident about the process is extremely important to us, so your feedback really means a lot.

We’re excited to see you move forward and wish you every success on your journey. Please don’t hesitate to reach out if we can support you further.

Rated 5 out of 5 stars

To be honest

To be honest — I didn’t really know what to expect before going to New Idol Model. But from the moment I arrived, I felt at ease. The team were relaxed, friendly, and very professional, which made a big difference.

The shoot itself was actually enjoyable, and the photographers knew exactly how to bring the best out of you without making it feel awkward. The quality of the photos speaks for itself — they’re far better than I imagined.

What stood out most was how open and straightforward everything felt. There was no pressure, just clear guidance and honest advice about what was right for me and what the next steps could be.

I left feeling confident, positive, and genuinely glad I went. If you’re on the fence, I’d say it’s worth experiencing for yourself. Big thank you to Marta, Magda and the wonderful becka.

6 January 2026
Unprompted review
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Reply from New idol Model

Hi G Phillips,

Thank you so much for taking the time to share your experience, G Phillips — we really appreciate it.

We’re delighted to hear that you felt at ease from the moment you arrived. Creating a relaxed, friendly, and professional studio environment is incredibly important to us, so it’s great to know that came across throughout your day.

We’re especially pleased you enjoyed the shoot itself and felt supported by the photographers — helping people feel comfortable and confident in front of the camera is exactly what we aim for. It’s also lovely to hear that the guidance felt clear, honest, and pressure-free, as transparency is something we take very seriously.

Thank you as well for your kind words about Marta, Magda, and Becka — we’ll be sure to pass this on to them.

We’re really glad you left feeling positive and confident, and we wish you every success moving forward.

Best Wishes,
The New Idol Model Team

Rated 5 out of 5 stars

I had such an amazing time with New…

I had such an amazing time with New Idol Models. From start to finish, everyone was so welcoming, friendly, and professional. You can really tell it’s a trusted brand that cares about its clients.

The photos are absolutely incredible, and I feel very lucky to have been put forward in the right direction. I’d highly recommend them to anyone considering taking this step — a genuinely great experience.

3 January 2026
Unprompted review
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Reply from New idol Model

Hi Jessica,

Thank you so much for the kind words and the genuine feedback we will definitely pass on this back to the team it was lovely to meet you on the day and to see your real progression come to reality you look extremely confident so a massive well done!

Best Wishes,
New Idol Model

Rated 5 out of 5 stars

Great day out thoroughly explained on…

Great day out thoroughly explained on what the process is and after what happens.polite and friendly service.i would recommend them to anyone for a photo shoot

5 January 2026
Unprompted review
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Reply from New idol Model

Hi Mark,

Thank you so much for your kind feedback and recommendation. We’re delighted to hear that you had a great day with us and that the process was thoroughly explained from start to finish.

At New Idol Models, we always aim to make every experience clear, welcoming, and enjoyable, so it’s wonderful to know you found the team polite, friendly, and supportive throughout your shoot.

Thank you again for choosing us and for recommending our services — it truly means a lot to the whole team. We wish you all the very best moving forward.

Best Wishes,
New Idol Model

Rated 5 out of 5 stars

Best experience possible

I honestly cannot thank the team at New Idol Models enough for the experience they gave me. As a mature model, travelling down from Bournemouth on my own was incredibly nerve-wracking, and I arrived feeling unsure, anxious, and very much out of my comfort zone.

From the moment I walked through the door, every single member of the team made me feel completely at ease. They were so accommodating, kind, and genuinely professional, taking the time to explain everything clearly and never once making me feel rushed or pressured. The atmosphere was calm, supportive, and uplifting — exactly what I needed.

It’s been a very long time since I’ve felt confident in front of a camera, but the guidance, encouragement, and reassurance I received throughout the shoot was truly amazing. I decided to go ahead and purchase some images, and when I saw the final results, I was completely overwhelmed with emotion. I was brought to tears — in the best possible way. I finally saw myself again.

Thanks to the incredible support and expertise of the New Idol team, I’ve now been signed to a leading mature agency, something I never thought would happen at this stage in my life. They didn’t just take photos — they helped guide me back onto a path I thought I had lost forever.

7 January 2026
Unprompted review
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Reply from New idol Model

Hi Robert,

Thank you so much for taking the time to share such a heartfelt and moving review. It truly means the world to everyone here at New Idol Models.

We completely understand how daunting it can feel travelling down, especially as a mature model, and we’re so pleased to hear that our team helped you feel comfortable, supported, and at ease from the moment you arrived. Creating a calm, professional, and welcoming environment is incredibly important to us.

Seeing your reaction to your images was genuinely emotional for our team as well — moments like that are exactly why we do what we do. Helping someone reconnect with their confidence and see themselves in a new light is something we’re extremely proud of.

Congratulations on being signed to a leading mature agency — this is a fantastic achievement and so well deserved. Thank you for trusting us with your journey, and for allowing us to be a small part of such an important chapter.

Wishing you every success moving forward — we’ll be cheering you on every step of the way.

Best Wishes,
New Idol Model

Rated 1 out of 5 stars

Stay away from them.

I arranged a photo shoot with the company for 16 October, paying a “refundable” deposit. Despite confirming my attendance multiple times beforehand, the shoot was cancelled upon my arrival. There was no sincere apology, and the manager became confrontational, implying that the cancellation was my fault even though I arrived 5–10 minutes before the scheduled time.

I was then persuaded to reschedule for 30 October. During the rescheduled shoot, the same manager attempted to pressure me into paying £500 and signing a contract for a photo package that had initially been presented as optional and associated with a refundable deposit. He used high-pressure sales tactics, including comparing me to another client who was allegedly purchasing a package costing over £2,000, in an attempt to coerce me into spending more.

After it became clear that I would not agree to a larger amount, he continued to pressure me and convinced me to pay an additional £100, on top of the deposit, again under the representation that the deposit was refundable. Following the payment, his attitude changed noticeably, and I received minimal attention. I was told that someone would contact me to explain the next steps.

To date, no one has contacted me. I have received no career guidance, no further information, and my repeated calls have gone unanswered. Based on my experience, I believe this company engages in misleading and deceptive practices and should be investigated to prevent others from being affected.

30 October 2025
Unprompted review
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Reply from New idol Model

Hi,

Thank you for taking the time to share your feedback. We’re genuinely sorry that you feel disappointed, as this does not reflect the experience or standards we aim to provide.

On the day of your visit, you made it very clear that you were a student and that purchasing images would be difficult financially. Because of this, our team ensured you were looked after and supported as a goodwill gesture, with no obligation to purchase anything further. All image packages are optional, and no client is required to proceed with any package.

Regarding deposits, these are taken to secure studio time and staff, and the terms are explained in advance.

That said, we do take concerns seriously. We would much prefer to resolve this directly and transparently. We will be contacting you to discuss this and clarify any misunderstandings, as our goal is always to ensure clients leave feeling respected, informed, and comfortable.

Please call 02073900457 or aftercare@newidolmodel.co.uk

Best Wishes,
New Idol Model

Rated 5 out of 5 stars

From making an application to arranging…

From making an application to arranging appointments was very smooth and very well organised. The photo shoot itself was fun and made me comfortable,instructions were clear to obtain the best results. Loved every minute.
Thank you .

4 January 2026
Unprompted review
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Reply from New idol Model

Hi Dani,

Thank you so much for your lovely feedback!

We’re really glad to hear that everything from your initial application through to arranging your appointment felt smooth and well organised — that’s exactly the experience we aim to provide. It’s great to know you enjoyed the photoshoot, felt comfortable throughout, and found the guidance clear and helpful in getting the best results.

We’re delighted you loved every minute of it. Thank you for trusting us with your experience, and we look forward to continuing to support you on your journey.

Warm regards,
The New Idol Model Team

Rated 5 out of 5 stars

Amazing People at New Idol Model Agency

People at New Idol Model Agency are very friendly and make you feel very welcome. The service is super efficient.

4 January 2026
Unprompted review
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Reply from New idol Model

Hi Patel,

Thank you so much for your kind feedback — we’re really pleased to hear you felt welcome and found the experience efficient.

Just to clarify, we’re not a modelling agency. We’re a professional model support and portfolio service that helps individuals create high-quality portfolios, gain industry guidance, and understand potential pathways within modelling and related industries.

Our focus is always on providing a positive, transparent experience, and we truly appreciate you taking the time to share your thoughts.

Best Regards,
New Idol Model team.

Rated 5 out of 5 stars

Superb call with Leo

Superb call with Leo. He explained everything to me in detail, I felt at ease after our chat and was happy to pay the deposit for my appointment. I will be recommending this service to my friends in the industry. Thanks again Leo.

2 January 2026
Unprompted review
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Reply from New idol Model

HI Joshua,

Thank you very much for your kind feedback.

We’re really pleased to hear that your call with Leo was helpful and that everything was explained clearly. Our aim is always to make sure clients feel comfortable, informed, and confident before booking their appointment.

Thank you also for your recommendation — we truly appreciate it and look forward to welcoming you soon.

Best Wishes,
The New Idol Model Team

Rated 5 out of 5 stars

Leo great

Leo is helpful

2 January 2026
Unprompted review
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Reply from New idol Model

Hi Alex,

Thank you so much!

Best Wishes,
New idol model team.

Rated 5 out of 5 stars

Fantastic!

Fantastic service from start to finish! Leo was very knowledgeable and a perfect gent and host throughout. Highly recommended! The portfolio I've received is exceptional 👌🏽

1 January 2026
Unprompted review
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Reply from New idol Model

Hi,

Thank you so much for your fantastic feedback!

We’re really pleased to hear you had such a great experience from start to finish. Leo will be delighted to read your kind words — he takes real pride in making sure everyone feels welcomed, informed, and looked after throughout their journey with us.

It’s brilliant to hear that you’re happy with your portfolio too — that’s exactly what we aim for, delivering something you can genuinely be proud of

Thank you again for the recommendation and for choosing New Idol Model. We wish you every success moving forward and look forward to supporting you on the next steps.

Warm regards,
The New Idol Model Team

Rated 5 out of 5 stars

Great day 😀

Well what a great day i had with new idol model.
From the 1st get go speaking to leo i was guided threw the steps of outfits i needed to take i was quite nervous as it was my 1st time doing anything like this.
My shoot was really enjoyable and im excited to revieve my portfolio 🤗

20 December 2025
Unprompted review
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Reply from New idol Model

Hi Joanne,

Thank you so much for taking the time to share your experience with us.

We’re delighted to hear you had such a great day with New Idol Model. Starting something new can feel nerve-wracking, especially when it’s your first time, so it’s fantastic to know that Leo helped guide you through everything beforehand and put you at ease from the very start.

We’re really pleased you enjoyed your shoot and felt comfortable throughout the experience — that’s exactly what we aim for. It’s all about making the day relaxed, supportive, and enjoyable while capturing the very best of you.

We’re just as excited for you to receive your portfolio and see the final results
Thank you again for choosing New Idol Model and trusting us with your first experience.

Warm regards,
The New Idol Model Team

Rated 5 out of 5 stars

Brilliant experience

Brilliant, fun modelling day experience deliverd by friendly professional staff.
I was under no illusions that I was there just to have the experience and that i might need to purchase some photos at the end , which i did, but the photographer was great, she made me feel comfortable coaching and guiding throughout I felt like a professional at the end of it, LOL with all the twist and turns I had a great day.

17 December 2025
Unprompted review
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Reply from New idol Model

Thank you so much for your lovely feedback.

We’re really pleased to hear you had such a fun and enjoyable modelling day with us. It’s great to know you felt comfortable and supported throughout the shoot — that’s exactly what our photographers aim to do: guide, coach, and bring out the best in everyone, regardless of experience.

We also really appreciate you highlighting the transparency of the day. Our goal is always to ensure clients know they’re coming for a genuine experience, with the option to purchase images if they choose, without any pressure.

It sounds like you embraced the process brilliantly — twists, turns and all — and we’re delighted you left feeling like a professional and with great memories of the day.

Thank you again for choosing us and for taking the time to share your experience.

Merry xmas,
The New Idol Model Team

Rated 5 out of 5 stars

A really great experience fast…

A really great experience fast professional great quantity service and opening up new opportunities I must for anyone wishing to get into modelling

20 December 2025
Unprompted review
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Reply from New idol Model

Hi Paul,

Thank you so much for your lovely feedback. We’re really pleased to hear that you found the experience fast, professional, and of high quality — that’s exactly what we aim to deliver.

It’s great to know the day has opened up new opportunities for you, and we truly appreciate your recommendation to others considering modelling. We’re excited to continue supporting you as you move forward.

Thank you again for choosing New Idol Model.

Kind regards,
The New Idol Model Team

Rated 5 out of 5 stars

A very comfortable and professional experience

A very comfortable and professional experience for a newcomer to modelling. My make up was applied quickly and the photographer sorted through the outfits I brought and chose which to wear for the photoshoot. I did not have to wait long for my assessment which was very positive.

12 December 2025
Unprompted review
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Reply from New idol Model

Hi Arvind,

Thank you so much for taking the time to share your experience.

We’re really pleased to hear that you felt comfortable and well looked after, especially as a newcomer to modelling. Our team always aims to make the day relaxed, efficient, and supportive, from makeup and styling through to the photoshoot and assessment.

It’s great to know you appreciated the guidance with outfit selection and the smooth flow of the day. We’re delighted your assessment was positive and that you left feeling confident about the experience.

Thank you again for choosing us — we wish you every success moving forward.

Warm regards,
The New Idol Model Team

Rated 1 out of 5 stars

A scam!

This is definetly a scam a year later and I have not received any modelling jobs after they told me I would be “signed”. Also, it costs additional money to be signed (which it shouldn’t at legit agencies). All this is, is an overpriced photo shoot and make- up application.

17 December 2024
Unprompted review
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Reply from New idol Model

Hi Leah,

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that you feel disappointed with your experience.

We’d like to clarify a few important points for transparency. New Idol Model is not a modelling agency and we do not “sign” models in the traditional agency sense. We are a model support and portfolio development company, designed to help individuals build professional portfolios, confidence, and industry readiness. This is explained during the consultation and again on the day of the experience. More importantly to be guided and signed to a leading commercial talent agency

There are no guarantees of work in the modelling industry — something no legitimate company can promise — as bookings depend on external clients, agencies, brands, and market demand. What we provide is the correct tools, presentation, guidance, and exposure to give clients the best possible chance when opportunities arise.

Any optional services offered after the experience (such as portfolio upgrades, websites, or promotional tools) are completely optional and clearly explained before any decision is made. There is no obligation to purchase anything further.

We appreciate that modelling is not the right path for everyone, and outcomes can vary. However, we strongly disagree that this is a scam — we have supported thousands of clients, many of whom go on to receive castings, paid work, or personal confidence gains, which is reflected in the majority of our reviews.

If you would like us to review your profile or discuss your experience further, we are more than happy to do so privately.

Kind regards,
The New Idol Model Team

Rated 5 out of 5 stars

Wow…I was welcomed like a professional…

Wow…I was welcomed like a professional and given five star treatment from the minute I went through the door. The lovely receptionist took my clothing bags and shoes an placed them ready for the photo shoot. I thought I would be doing this myself. I was then taken through to a professional make up and hair artist who chose natural make up and straightened my hair. I felt real. The female photographer was impressive and so professional. I actually felt like a movie star. Thank you for taking care of me. I was the assessed and given an interview. From this l was informed there would be potential for me in various industries relating to mature models. I felt excited and above all cared for. From then I have had plenty of contact, made to feel needed/special and the support has been ongoing. Thank you for a wonderful experience and a memorable day.
Thank you Sharon Harvey aged 55 yrs.

9 December 2025
Unprompted review
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Reply from New idol Model

Hi Sharon,

Thank you so much for such a lovely review — it genuinely means a lot to the whole team.

We’re really pleased you felt looked after from the moment you arrived, and that your hair & make-up and photoshoot experience made you feel confident and comfortable. That’s exactly the standard we aim for.

It was a pleasure meeting you and supporting you through the assessment, and we’re excited about the potential opportunities ahead for you as a mature model. Thank you again for trusting us — we’ll continue to be here to support you every step of the way.

Warmest regards,
The New Idol Model Team

Rated 5 out of 5 stars

Great experience- fun and fast

Great experience- fun and fast ! As a newbie I didn’t know what to expect (except maybe an Austin powers “and I’m spent” situation 😁). Very friendly lots of advice and patience. I’m already having approaches from agents 24 hours later.
Photographer was excellent, and make up. The photographs surely can’t be me ! So good.

14 December 2025
Unprompted review
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Reply from New idol Model

Hi Kenny,

Thank you so much for your lovely review — we’re really glad you enjoyed the experience (and we’re pleased it wasn’t an Austin Powers moment! 😄).

It’s great to hear you felt comfortable, supported and well looked after, especially as a first-timer. Huge credit to our photography and make-up team for bringing out the very best in you — and even better to hear that you’re already receiving interest from agents so quickly.

Thank you again for trusting us with your journey. We’re excited to see what comes next for you and will be here to support you all the way!

Best wishes,
The New Idol Model Team

Rated 5 out of 5 stars
New idol Model logo

Reply from New idol Model

Hi Chris,

Thank you so much for sharing your experience — it truly means a lot to us. We’re delighted to hear that you felt welcomed and comfortable from the moment you arrived, as that’s exactly the experience we aim to create for everyone.

We’re especially pleased that your photographer helped you feel relaxed and at ease — feeling confident in front of the camera makes all the difference, and we’re so glad you enjoyed every moment.

Thank you again for trusting us with such a special experience. We look forward to continuing to support you on your journey.

Warm regards,
The New Idol Model Team

Rated 5 out of 5 stars

New Idol Model Review

My overall experience was great, I arrived and was greeted by members of the team, they were very friendly and engaging. I felt really comfortable the entire time. They made sure to and the right questions and I had such a great time!

29 November 2025
Unprompted review
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Reply from New idol Model

Thank you so much for sharing your experience! 🌟
We're delighted to hear that you felt welcomed, comfortable, and well taken care of throughout your visit. It’s great to know the team made a positive impression and that you enjoyed your time with us.

We truly appreciate your feedback and hope to see you again soon! 😊

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