New idol Model Reviews 

617
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 240 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, professional, and welcoming, making them feel at ease throughout the process. Many people highlight the enjoyable user experience, noting that everything went smoothly and they felt comfortable and confident during their photoshoots. The service provided is often described as excellent, with consumers appreciating the clear explanations and the overall professional approach. However, some customers also mentioned concerns regarding the price, feeling that the packages were expensive and that there was a hard sell for costly portfolios. A few other people also felt that the customer service was not always clear about additional costs or ongoing support, and some experienced a rushed photoshoot or issues with makeup quality.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

User experience

Clients share positive opinions on user experience, with many reviewers describing it as enjoyable, amazing,... See more

Service

Reviewers mention positive feedback about service, with many praising the professional and supportive... See more

Price

Customers had negative experiences with price, reporting feeling uncomfortable and disappointed by unexpected... See more

Customer service

People report ambiguous experiences with customer service, with some reviewers praising the clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely fantastic! Lovely people. What I loved about the team, everybody was very upfront. Incredible portfolio images and 2 agencies contracts now signed! I am Mature model looking for extra in... See more

Company replied

Rated 5 out of 5 stars

I can honestly say my experience at New Idol Manchester exceeded expectations. The team were fabulous — friendly, professional and so encouraging. The studio itself is stunning and creates such a... See more

Company replied

Rated 5 out of 5 stars

I was absolutely nervous attending this shoot yesterday. Didn’t think I’d be signed up! The make up artist got my make up perfectly! Matching my skin tone! I now have a better idea on applying make u... See more

Company replied

Rated 5 out of 5 stars

It was a real pleasure working with such wonderful people, starting with the woman who did my makeup and hair. Marta, who took my photos, was very thorough and helpful. Considering it was my first pho... See more

Company replied


Company details

  1. Photographer

Written by the company

New Idol Models is the UK's Number 1 most trusted Brand and leading Mature and All ages model support service. We are dedicated to providing long-term career strategies, connecting models with top agencies, and offering the tools they need to succeed. New Idol Models is a leading model support platform and not an agency and does not guarantee work, our success comes from identifying aspiring models and providing them with the marketing resources and guidance necessary to excel in the industry. We work with all ages, sizes, and types, firmly believing that with the right support, anyone can thrive. We understand that starting a career in modeling can be overwhelming and confusing. But don't worry, we're here to help. With over 14 years of industry experience advising aspiring models, we continue to support those we believe have real potential until they are signed by an agency or confidently freelancing. At New Idol Models, we provide expert advice on your model potential, help you understand which types of modeling suit you best, and if you're serious about pursuing a career, we'll guide you in creating and building a professional portfolio. We have state-of-the-art studios in London, Birmingham, and Manchester to help you get started. Our clients return to us time and time again because we are transparent and honest from the very start. Our goal is for everyone to walk away happy, with clear direction and confidence in their future. For regular updates on safety, guidance, and industry insights, be sure to follow us on Instagram. https://www.instagram.com/newidolmodel/


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

617 reviews

5-star
4-star
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2-star
1-star

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This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(617)

227 reviews in the last 12 months

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Rated 4 out of 5 stars

Assessment Shoot

I enjoyed the assessment shoot mostly because it was a new experience (I have no modelling background). Raf and Magdalene (photographer and make-up artist) were great; very chatty and welcoming and they put all of us at ease.

One potential area for improvement for NIM is to be on time, but otherwise it was a great fun day.

8 October 2025
Unprompted review
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Reply from New idol Model

Thank you so much for sharing your experience with us! We're really glad to hear you enjoyed the assessment shoot, especially as it was your first time — it's always exciting to try something new.

Raf and Magdalene will be so pleased to hear your kind words. We’re proud to have such a warm and welcoming team, and it’s great to know they helped make the day enjoyable for you.

We also appreciate your honest feedback regarding punctuality — it’s something we take seriously, and we'll definitely look into how we can improve on this moving forward.

Thanks again for your thoughtful review, and we hope to see you again soon!

Rated 5 out of 5 stars

I had a wonderful experience with the…

I had a wonderful experience with the studio I was so happy when I received your call to hear that I was signed up with 4 agencies!!!
Thank you for making my dreams come true!!!!

8 October 2025
Unprompted review
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Reply from New idol Model

Wow – thank you so much for your amazing feedback! We’re absolutely thrilled to hear how happy you were with your experience at the studio, and even more excited that you've been signed with 4 agencies – what a fantastic achievement!

It means the world to us to know we played a part in helping your dreams come true. You’ve got an exciting journey ahead, and we’re so proud to have been part of the beginning.

Wishing you all the success in the world – keep shining!

Rated 4 out of 5 stars

Professional and fun

A really good environment and very professional. Well organised and excellent follow up

11 October 2025
Unprompted review
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Reply from New idol Model

Thank you for your kind words! We're so glad to hear you found the environment professional, well-organised, and enjoyable. Creating a smooth and supportive experience is always our goal, so it’s great to know that came across.

We really appreciate you taking the time to share your feedback and hope to work with you again in the future!

Rated 5 out of 5 stars

New Idol : Test shoot

Very helpful and efficient team ; open and honest. Created a relaxed atmosphere and some great shots. Clear process and next steps. Proactive in their follow up.

11 October 2025
Unprompted review
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Reply from New idol Model

Thank you so much for your thoughtful feedback! We're delighted to hear that you had a positive experience during your test shoot with us.

It’s great to know the team made you feel relaxed and supported, and that you found the process clear and efficient. We really value open communication, so it’s wonderful to hear that came through in your experience.

We appreciate you taking the time to share your review and look forward to seeing what’s next for you!

Rated 5 out of 5 stars

This was my first time doing a photo shoot

This was my first time doing anything like this so was a bit nervous to start with but was made very welcome and felt very relaxed during the photo shoot and was very surprised with the quality of the photos that were taken

1 September 2025
Unprompted review
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Reply from New idol Model

Thank you so much for your kind words! We're absolutely thrilled to hear you had such a great experience with us. Sophie and Becka will be over the moon to hear your lovely feedback — they truly are stars! 💫 We’re so glad you loved the images and felt supported throughout the booking process. Your support means the world to us, and we can't wait to work with you again in the future. ❤️

Rated 1 out of 5 stars

SCAM!

SCAM!! AVOID!! The 5 star reviews are fake. If only I knew what I know now. They will insist on payment for photoshoot and agency referrals plus extras there and then before you leave the building. The agencies they refer you to will also ask you for money to join. Any agency that asks for money to get on their books is also a scam. (don't believe me? check online) Fortunately I realised my mistake before paying any more money. The only upside is some of the photo's I ended up paying £1400 for including referrals and other extras have greatly increased interest in my online dating profile.

10 August 2025
Unprompted review
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Reply from New idol Model

Thank you for taking the time to share your experience — we’re genuinely sorry to hear that you left feeling disappointed. We understand that expectations and experiences can vary, and we always aim to be as clear and transparent as possible about our services and associated costs during the consultation process.

We’re glad to hear that you were happy with the quality of your images and that they’ve had a positive impact for you. That said, we take all feedback seriously and are constantly working to improve the experience for everyone who walks through our doors.

If you'd like to discuss your concerns further, we’d welcome the chance to speak with you directly. Please feel free to reach out to us.

Wishing you all the best,
New Idol Model

Rated 4 out of 5 stars

Overall fun and exciting experience

All staff were very friendly and made my experience enjoyable! They really helped give advice and encourage where possible. An overall fun and exciting experience

5 October 2025
Unprompted review
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Reply from New idol Model

Thank you so much for your lovely review! We're so happy to hear you had a fun and exciting experience with us. Our team always aims to create a welcoming and supportive environment, so it’s wonderful to know you felt encouraged and well looked after. We hope to see you again soon! 💫

Rated 4 out of 5 stars

Communication from New idol Model was…

Communication from New idol Model was impressive: reliable and timely. Staff were friendly, approachable and informative. The experience was a very positive one.

21 September 2025
Unprompted review
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Reply from New idol Model

Thank you so much for your lovely feedback! We're really glad to hear that you had such a positive experience with us. Clear communication and a supportive atmosphere are so important to us, so it's great to know that came through. We truly appreciate your kind words and wish you all the best on your modelling journey!

Best regards,
The New Idol Model Team

Rated 5 out of 5 stars

Great experience

From the moment I walked into the studio, I felt completely welcomed and at ease. The team was incredibly professional, friendly, and attentive to every detail, making the entire experience smooth and enjoyable. The space itself was beautifully set up, with a relaxed atmosphere that helped me feel comfortable right away. I was impressed by the level of care and expertise throughout the session, and the final results exceeded my expectations. I wouldn’t hesitate to recommend New Idol Model to anyone looking for a top-notch experience. Thank you for making it so memorable.

27 September 2025
Unprompted review
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Reply from New idol Model

Thank you so much for your thoughtful and kind words! We’re absolutely delighted to hear that you felt welcomed, comfortable, and well taken care of during your time with us. Creating a relaxed, professional, and enjoyable experience is what we aim for, so it’s fantastic to know we met your expectations — and even exceeded them!

We truly appreciate your recommendation and are so glad we could be part of your journey. Wishing you all the best as you take your next steps — and we hope to see you again soon!

Warm regards,
The New Idol Model Team

Rated 5 out of 5 stars

Everyone was super friendly

Everyone was super friendly, from the moment you walk in to the minute you leave. No pressure or attitude anywhere in the building. My 1st shoot was made so relaxing, an absolute pleasure.

28 September 2025
Unprompted review
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Reply from New idol Model

Thank you so much for your lovely feedback! We're so happy to hear that you felt relaxed and welcomed throughout your visit. Creating a friendly, pressure-free environment is really important to us, especially for first-time shoots — so it’s great to know you had such a positive experience.

It was an absolute pleasure having you with us, and we wish you all the best on your journey ahead!

Warm regards,
The New Idol Model Team

Rated 5 out of 5 stars

I had a great experience

I had a great experience and everyone was so friendly,i hope to get work soon.

28 September 2025
Unprompted review
New idol Model logo

Reply from New idol Model

Thank you for your kind words! We're so glad to hear you had a great experience and felt welcomed by the team. It was a pleasure having you with us, and we’re excited for what’s ahead for you.

Wishing you the very best as you start your journey — we hope you land some amazing opportunities soon!

Best regards,
The New Idol Model Team

Rated 5 out of 5 stars

New Idol Models recent experience

New Idol Models recent experience

Hi there
I am completely new to this environment but I was made to feel extremely welcome from the moment I walked into the studio. I was really touched that my suitcase was taken away and my outfits were neatly hung up for me to change into. The whole experience was very professional and the photographer was excellent and took amazing photos. I now have a great portfolio of pictures and was fortunate to be told that I have a future in modelling and maybe TV work, which is a great boost to my self esteem. I am in the mature male category but I would recommend New Idol Models to anyone aspiring to have a future in modelling

24 September 2025
Unprompted review
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Reply from New idol Model

Thank you so much for your lovely feedback! We're really happy to hear you felt so welcomed and well looked after during your time with us. It’s those little touches—like helping with your outfits—that we believe make all the difference.

We’re thrilled you enjoyed the shoot and now have a portfolio you’re proud of. Hearing that it gave your self-esteem a boost means a lot to us, and it's fantastic to know you're feeling inspired about future opportunities in modelling and even TV.

Wishing you every success on this exciting journey — and thank you for recommending us!

Warm regards,
The New Idol Models Team

Rated 5 out of 5 stars

The professional approach from the…

The professional approach from the moment I was approached to the finish with Frank. Excellent and fun day!

25 September 2025
Unprompted review
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Reply from New idol Model

Thank you for your kind words! We're so pleased to hear you had an excellent and fun day, and that you felt the professionalism throughout — from start to finish. Frank and the team will be glad to hear your feedback!

Rated 5 out of 5 stars

Great Experience

I had a wonderful morning at the New Idol Models photoshoot. From Jaime’s thoughtful care to the lovely make-up artist and the professional photographer, the whole team was focused on creating a truly enjoyable and memorable experience.

20 September 2025
Unprompted review
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Reply from New idol Model

Thank you for sharing your experience! We're so glad to hear you had a wonderful morning at your photoshoot. Jaime, our make-up artist, and photographer will be thrilled to know their efforts helped make your day enjoyable and memorable.

Wishing you all the best on your modelling journey!

Rated 5 out of 5 stars

Good

Had such a welcoming and friendly experience from start to finish. Everything was explained clearly and professionally, with great attention to detail throughout. I felt completely at ease and really enjoyed the shoot — highly recommend!

3 September 2025
Unprompted review
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Reply from New idol Model

Thank you for your lovely feedback! We're so glad you felt welcomed and enjoyed the experience. It means a lot to know you felt at ease and well looked after. Wishing you all the best, and thank you for the recommendation!

Rated 5 out of 5 stars

Who wants to be a model

Being totally new into the world of modelling and at my age, I was a little wary. Especially as the modelling world hadn't had great press in the past on how they treated their models. . But I was pleasantly surprised with the whole end to end experience here including the follow up and aftercare. From the first telephone call with Liam. To the receptionist who greeted me on the day and right the way through the process of the make-up artist, photographer and the follow up discussion. The process was seamless and stress free. Yes some of the packages are expensive but you are told what you are getting for your money, so at the end of the day. It is down to you whether you want to take it further or not.

10 September 2025
Unprompted review
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Reply from New idol Model

Hi Chris,

Thank you so much for your kind words! We're really pleased to hear you felt supported and comfortable throughout the process. Our team works hard to create a welcoming, transparent experience, so it’s great to know that came through. Wishing you all the best on your modelling journey — we’re here if you need us!

Rated 1 out of 5 stars

Staff were pleasant enough but I did…


Staff were pleasant enough but I did not have a good experience. I was told upfront deposit will be refunded which they will , no problem. They only take it to guard against no shows which is fair enough.
At the time of “ booking” the shoot I was told no cost to me at all and after Photoshoot they will send photos to clients and once a job awarded they will get commission. This was not the case. They wanted money for portfolio but not clear on what next. So I decided not to go ahead. Makeup and hair was a joke in the name of “natural look”. I have no problem with that so then don’t do anything to face. I could do better makeup myself. They just plastered my hair down for natural look. Wish they had told me so I would not have bothered washing my hair. They keep you waiting for ages to give you honest consultation which from what I could tell is they say you made it to everyone so that they get the money up front then it does not matter if you get an assignment or not as they got the money already . I do wish success to those who paid up .
A bit rude as I was asking about the process to make sure I knew what I was getting into. So the consultant lady wanted to stop sharing details as I think she realized I would not like the responses and won’t sign up. I requested she continue which she did for its sake but did not impart information except cost. Very disappointed that such agencies allowed to operate. Booking and studio staff all one company btw.
It’s not for me but try and make your own mind up. Also photographer was pleasant but did not give great instructions so the photos did not look professional at all and lighting was not great. Small space with poor lighting to get changed. They opened my suitcase without my permission to hang my clothes. Good they tried to give good service but they should ask first.

19 September 2025
Unprompted review
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Reply from New idol Model

Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations.

We want to clarify that the deposit is fully refundable and exists only to protect against no-shows, which you acknowledged. Regarding our packages, we always aim to be transparent about the fact that purchasing a portfolio is optional — and not a requirement to proceed. We're sorry if this was not made clear enough during your consultation.

We also take your comments on hair, makeup, and the studio environment seriously. Our goal is to deliver a professional service, and it's disappointing to hear you felt otherwise. That said, our team should always ask before handling personal belongings — and we agree this should have been done differently.

We're committed to improving and take all feedback seriously, even when it's critical. Thank you again for sharing your thoughts, and we wish you the best moving forward.

Rated 5 out of 5 stars

Good recommendation

Pretty good staff, they treat you very respectfully and professionally

29 August 2025
Unprompted review
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Reply from New idol Model

Hi William,

Thank you so much for your kind words! We're glad to hear that you had a positive experience with our team. Providing respectful and professional service is very important to us, and it means a lot to know that it showed. We look forward to seeing you again!

Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic! Lovely people. What I loved about the team, everybody was very upfront. Incredible portfolio images and 2 agencies contracts now signed! I am Mature model looking for extra income stream. I would advise to take this seriously and go into this with an open mind! Great confidence boost!

Thank you to the whole team. And the lovely Ashley who got me booked in. Very professional!

6 September 2025
Unprompted review
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Reply from New idol Model

Hi Samir,

Thank you so much for your amazing feedback! We're absolutely thrilled to hear you had such a fantastic experience with our team. It's wonderful to know that you felt supported, respected, and encouraged throughout the process.

Congratulations on signing with two agencies — that’s an incredible achievement! We're especially happy to hear that this has given you a confidence boost and opened up a new income stream. We'll be sure to pass on your kind words to Ashley and the rest of the team.

Wishing you every success in your modelling journey!

Rated 1 out of 5 stars

I paid a lot of money for a portfolio

I paid a lot of money for a portfolio, was supposed to have a month's support, think I only spoke with Amber once.. Not impressed and certainly wouldn't recommend spending money on a portfolio that you don't really need, Stay away from these people they just want money and don't follow up to see how you are getting on, not really sure of the date, but I've wasted £4000

6 April 2025
Unprompted review
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Reply from New idol Model

Hi Dona,

We are sorry to hear you feel disappointed with your experience. We would like to clarify that our portfolio packages and aftercare support are designed to help clients take their first steps into the industry, we cannot and will not make any guarantees which you was fully aware of. No one is under any obligation to purchase, and we make this clear from the outset. With thousands of happy clients and repeat business year-on-year. We always make sure our customers are happy with the final product and given the full support they need to boost their confidence and build a portfolio they are proud of.

We also provide full aftercare support to every client, and we are sorry if you feel this did not meet your expectations. We would welcome the opportunity to review your case directly so we can understand what went wrong and address your concerns properly.

Please contact our customer care team at:
0207 390 0457
info@newidolmodel.co.uk

https://www.instagram.com/newidolmodel/

Best Wishes,
New Idol Model team.

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