The interest rate is high but I think u emailed me saying this is been reduced soon so would be very helpful when this happens A good card to have for things you need and a easy to use app and easy... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The service with this card is exceptional, like any sole trader cash flow can be a dream or a nightmare. Marbles (new day) app is easy to use unlike some of your competitors. If my credit limit incr... See more
Company replied
Held a Marbles card for five years now. Very reliable service, excellent support & clear guidance at all times. Lots of offers on transfers, advances and also for loyalty benefits with companies too.... See more
Company replied
NewDay are just as loyal to their customers' as their customers' are to them, making you feel extremely valued. All-round great service, if you use your credit responsibly you will undoubtedly be han... See more
Company replied
Company details
Written by the company
At NewDay, our business is focused on a single, clear and defining purpose: to help people move forward with credit. We provide nearly 4 million customers with responsible access to credit, underpinned by best-in-class customer service and exceptional user experience.
Contact info
7 Handyside, N1C 4DA, London, United Kingdom
- 020 7160 8800
- newday.co.uk
4.2
Great
12K reviews
Asks customers to review
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Dreadful company do not take credit out…
Dreadful company do not take credit out with then they charge u so much intrest lots of charges and now they've done it with argos card read the reviews there so bad the intrest they charge on 300 pound is so bad I'm surprised they've not been looked into
1 July 2026
Unprompted review
Reply from NewDay
Hi,
I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. The interest rate on your card is given after full credit checks are performed, and it set to what we feel is appropriate at the time.
We do check accounts on a regular basis and if we feel a lower interest rate would be acceptable, we will let you know right away at the time. Unfortunately, we’re unable to decrease this by request and I apologise for any inconvenience. If you have any questions or concerns, please don’t hesitate to get in touch with our Customer Service team on 0333 220 2532.
Best,
Stephanie.
STEER CLEAR - BUYER BEWARE
Absolutely terrible service. Took over argos pay and have been messing me about for nearly 4 months now. They do not take complaints seriously, I have had no contact back from the 4+ times I've called to raise complaints. I've requested a deadlock letter seeing as noone has any interest in dealing with my complaint and yet again NO REPLY. I would not recommend unless you enjoy spending hours and hours on hold to explain the situation time and time again to 10 different employees who will not bother to action anything anyway.
Edit: Hi josh, tried that so many times, takes forever to get through to a human and then they dont even listen or action anything. Why should I continue to waste my time? Have a manager call me. Good lad.
30 June 2026
Unprompted review
Reply from NewDay
Hi Niall,
I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. Please be assured that this feedback will be passed on to the relevant team. Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. We would however love to look into this further for you.
Please reach out to our Customer Service team on 0333 220 2532 at your next convenience, so that we can discuss your concerns in more detail.
Kind regards,
Josh
Will never go near a company that uses NewDay
A few years ago I had a Debenhams store card which I’d used for years with no problems. Then NewDay took the cards on. I kept getting told I had not made payments when I had and my (excellent) credit score would be affected. This went on and on and on with conversations with foreign call centres who could scarcely speak English.
I also had a John Lewis store card. When I saw that they were using NewDay having moved from HSBC I cancelled my card. I rarely use John Lewis now as they closed both their JL Home stores in the 2 adjoining towns to where I live. As it’s an hours drive to Bristol and 1.5 hours to Reading they have pretty much lost me as a customer.
28 June 2026
Unprompted review
Reply from NewDay
Hi Fran,
Thank you for taking the time to leave us feedback. I'm sorry that you've not had the best experience with us. I can assure you that we're a company that prides ourselves on a high level of professional service. I apologise that this hasn’t been your experience on this occasion. Please be assured that this feedback will be passed on to the relevant team for further review.
Regards, Julie.
Mable is fantastic and their customer…
Mable is fantastic and their customer support team are always super swift in supporting me.
25 June 2026
Reply from NewDay
Hi Miss Lawson, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan
Reply from NewDay
Hi Gianni, I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. The interest rate on your card is given after full credit checks are performed, and it set to what we feel is appropriate at the time.
We do check accounts on a regular basis and if we feel a lower interest rate would be acceptable, we will let you know right away at the time. Unfortunately, we’re unable to decrease this by request and I apologise for any inconvenience. If you have any questions or concerns, please don’t hesitate to get in touch with our Customer Service team. Best, Elan
Great offers and simple to use.
Great offers and simple to use. Regular updates, so you know what is going on.
25 June 2026
Reply from NewDay
Hi Mike, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan
Reply from NewDay
Hi Mudassar, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan
I have had regular increases in my…
I have had regular increases in my credit limit ( however not recently) I like that I get reminders when payments are due ( I usually pay well in advance)
25 June 2026
Reply from NewDay
Hi Susan, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan
Since I have had my aqua card it has…
Since I have had my aqua card it has helped me in lst year for my credit rate & It's great card too for that. The app is easy too use without any complications & making your monthly payments is easy too do. Thank you
25 June 2026
Reply from NewDay
Hi Donna, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan
Terrible
Terrible. Bought a fridge freezer from ao.com and paid for it through finance which it turns out is with new day. Paid off the freezer and suddenly I'm being charged £39.99 for AO five star membership which I do not want. I want to close the ao and new day accounts. I am being passed between ao and new day and no one is resolving this. STEER CLEAR of both companies.
26 June 2026
Unprompted review
Reply from NewDay
Good Afternoon, Helen,
I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above.
Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. We would however love to look into this further for you.
Please can you reach out to our Customer Service team on 0333 220 2532 or via chat in the app (More > Help & Support > Contact Us > Contact Details) at your next convenience. The team will have full access to your account and will be happy to help.
We hope to hear from you soon so that we can get this resolved for you.
- Kenith
Reply from NewDay
Hi Andreea-Simona, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan
Reply from NewDay
Hi Muhammad, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan
Reply from NewDay
Hi Karen, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan
Just love using Aqua
Just love using Aqua. They originally accepted me with a poor credit rating and I’ve used them ever since. The app is so easy to use and when you make a payment it’s immediately shown on your balance so you are always up to date. They also provide a good credit limit and have occasionally offer 0% balance transfer offers, amongst others. Would highly recommend. Ps.
The card reminds me of the ocean 😀
25 June 2026
Reply from NewDay
Hi Sonia, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan
Excellent convient in keep tracks of…
Excellent convient in keep tracks of payments still wish paper statements please been customer for some time highly recommended
26 June 2026
Unprompted review
Reply from NewDay
Hi there, Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 best, Elan
Reply from NewDay
Hi Paul, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan
Very good customer service she was very…
Very good customer service she was very helpful and very polite and I appreciate that very much
25 June 2026
Reply from NewDay
Hi Winifred, We do aim to provide a high level of customer service, so it is great to see you received this when contacting us. Thank you for taking the time to leave us a positive review 😊 best, Elan
I have had a marbles CC for years
I have had a marbles CC for years, I find them to be one of the best.
25 June 2026
Reply from NewDay
Hi Charmaine, Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊best, Elan
Great credit card
Easy to apply for easy to maintain and always keep me updated with offers
25 June 2026
Reply from NewDay
Hi Karl, Thank you for taking the time to leave us a positive review. We're pleased that you found our application process nice and easy, this is just what we aim for 😊 best, Elan
Choose a different credit card provider
Purchased a product online and cancelled the same day, company still wouldnt refund me a month later and emails seem to be written by AI, put claim in on App and got it reversed (great news) wrong, two months later I get an email to say claim is denied and no option to reply to email for any further support. Woeful way to treat your customers, will be paying balance and cancelling card. Claim reference 01491568
25 June 2026
Unprompted review
Reply from NewDay
Good Afternoon, Baron,
I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above.
Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. We would however love to look into this further for you.
Please can you reach out to our Customer Service team on 0333 220 2532 or via chat in the app (More > Help & Support > Contact Us > Contact Details) at your next convenience. The team will have full access to your account and will be happy to help.
We hope to hear from you soon so that we can get this resolved for you.
- Kenith
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