Online purchase I’ve purchased three baby grows and the quality and designs are absolutely beautiful! I’ve purchased lots of nice clothes from companies like Zara, Mango & H&M recently but the... See more
Company replied
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Review summary
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I placed an order for clothes for my granddaughter for her holiday. The site was very easy to navigate and place an order. In addition it was lovely to see the beautiful clothes for both children an... See more
Company replied
I love the clothes from Newbies. The service is excellent, both in store and online. Great communication and fast delivery. I buy for my soon to be, one year old granddaughter who lives in America... See more
Company replied
I have been ordering from Austria for my Granddaughter ,living in the UK and everything was working without any problem and very quick delivered.I´m sure , I will do it again .Very satisfying. It wou... See more
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Company details
Written by the company
We’re Newbie, a Swedish lifestyle brand for the little ones we love. We offer timeless, stylish and sustainable clothing at affordable prices for children aged 0-8 years. We know you only want the best for your little ones, so we take the utmost care in making our products. Using organic cotton our designs are produced with love and passion, taking inspiration from the Swedish way of living. All our love and care goes into creating the highest-quality pieces which will be used and inherited for generations to come. Bring some Swedish style to your little one’s wardrobe today. Launched in 2010 as part of the KappAhl Group, Newbie has quickly grown thanks to our community of ‘Newbie Lovers’: mums, dads, grandparents and friends who have helped to shape who we are today and to spread the Newbie word far and wide. The popularity of Newbie and huge demand for the products led to the opening of our first standalone store in Stockholm in 2014. Today, we have ten stores across Europe, including in Sweden, Norway, Finland and Poland with additional Newbie Stores due to launch in the coming months.
Free shipping on orders over £40
Free standard Shipping on orders over £40 (2-5 working days, tracking 48h)
Standard delivery is free for every order over £40, for order value below £40 delivery fee is £4.
Express delivery (1-2 working days, tracking 24h) - £6,50
Where do we deliver?
We use Royal Mail, UK mail and DHL as our distribution partners and we deliver to the whole UK (including Highlands, Offshore Island & Northern Ireland. Excluding Isle of Man).
Contact info
Newbie by Kappahl Limited St James House, 13 Kensington Square, W8 5HD, London, United Kingdom
- +44 (0)7523512465
- customercare@newbiestore.com
- newbiestore.com
4.5
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Newbie Store
Thank you, thrilled to hear it!
/Newbie Team
Its extremely disappointing!
Its extremely disappointing quality of those dresses, for the money they cost. Also you cant return something you had ordered online in the physical stores. I am not ordering from them again!
31 March 2026
Reply from Newbie Store
Dear Margret,
Thank you for your message and we are sorry to hear this. You can exchange in store for items of equal or greater value, but unfortunately no refunds in physical store. Please check our Return Policy on our website or e-mail customer support for return instructions. customercare@newbiestore.com
/Newbie Team
Reply from Newbie Store
Thank you!
Beautiful clothing
Beautiful clothing, will definitely be buying again. Excellent service.
11 March 2026
Reply from Newbie Store
Thank you!
No invoice was sent with the purchase…
No invoice was sent with the purchase so there was no Returns address on it. I had ordered a size to small but had to send emails to obtain an address. Had no reply but order another item which did have an
Invoice with it so at last was able to get a Returns address. Was disappointed as had paid for the items
Which I returned so now awaiting a replacement in a bigger size.
25 March 2026
Reply from Newbie Store
Dear Jennifer,
Thank you for reaching out. We did reply to your e-mail with instructions on Mar 24 08:58, please check this or reply to this message again if you still need help.
Have a great weekend!
/Newbie Team
I love this company
I love this company, lots of beautiful things & never had a problem with anything
24 March 2026
Reply from Newbie Store
Thank you!
Reply from Newbie Store
Thank you!
Reply from Newbie Store
Thank you! / Newbie Team
Quick delivery… Newbie quality is top…
Quick delivery… Newbie quality is top notch…
Happy with my purchase.
Thank you
17 March 2026
Reply from Newbie Store
Great to hear! / Newbie Team
Reply from Newbie Store
Thank you! / Newbie Team
Great quality items with lovely design.
3 March 2026
Reply from Newbie Store
Thank you for your feedback! /Newbie Team
Reply from Newbie Store
Thank you!
& Newbie team
Reply from Newbie Store
Thank you for your review!
My blouse arrived very quickly
My blouse arrived very quickly. The quality was excellent! I am so thrilled with it, very pretty. The size was spot on, ( I bought a small) I'm mostly an 8, but sometimes a 10.( usually cheaper clothes shops.)
11 March 2026
Reply from Newbie Store
Thank you for your review! Have a greay day!
I have been ordering from Austria for…
I have been ordering from Austria for my Granddaughter ,living in the UK and everything was working without any problem and very quick delivered.I´m sure , I will do it again .Very satisfying.
It would be perfekt if you would install a button for the category " it`s a gift`,so that it would be clear who is the byer and who the recipient of the present.
17 February 2026
Reply from Newbie Store
Thank you, have a great weekend ahead!
/Newbie team
Website easy too browse
Website easy too browse
Purchase straightforward
Delivery and gift wrap great
2 March 2026
Reply from Newbie Store
That is great to hear, thank you for your review!
Have a great day!
Still not had my parcel!
Still not had my parcel!! Was told it was being delivered 4 days ago still not here! Waiting for this company to come back to me sadly missed the date to give the gift 😢
2 March 2026
Reply from Newbie Store
Dear Helen,
We have replied to your ticket by e-mail on this case.
The courier has issues finding your address as it appeared incomplete. The order was delivered yesterday on the 12th.
Pleas see more in our e-mail.
We are sorry for the delay!
BR
Newbie Team
Beautiful items quality is amazing
Beautiful items quality is amazing. And delivery is great recieved within a few days
26 February 2026
Reply from Newbie Store
Thank you!
/Newbie Team
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