Newbie and Me Baby Store Reviews 

AVOID!!!
I wish I would have listened to the reviews before making my purchase.
I ordered a next to me a month ago and it was advertised as in stock with a delivery of 3-5 days. 2 weeks later and it had still not been despatched. I emailed and was promised delivery by end of December. Still nothing received. I emailed again, was ignored. Emailed again, and finally was told the order would be delivered in January.
They just keep pushing back the date and will ignore you or delay their response if you have a complaint.
My sister is due any day so I cancelled the order on Saturday, had to chase again yesterday and finally received acknowledgement today they will refund.
Please spend your money at decent baby company, I have had so many problems over the years with newbie and me I honestly don't know why I thought they would have changed!

I ordered from these and have had no information about the order and no product delivered within the 2-3 day timeframe it told me, yet the money has been taken.

I have emailed, no response or acknowledgement.

I have tried phoning - the online order line doesn’t work. I have spoke to two different stores to try and escalate which the staff members said they would do and I haven’t heard anything.

I have even sent a Facebook message which has been responded to saying they would escalate, to then not receive any communication.

I have left a comment on their Facebook content which has been published since trying to contact them, however looking through their profile there are no negative comments so I suspect this will be deleted.

I wish I had read these reviews before purchasing with this company however you just expect places to be legitimate now.

Very disappointed with this company. Avoid at all costs.

Shocking experience buying from newbie and me. Although the pre purchase experience is good I feel they just promise what they can’t deliver. Approximately 6 weeks after ordering and after multiple calls from us to them we went in person to collect the part of our order that had arrived, only to be told the rest of our order had been discontinued and would not be coming. Their explanation of this made no sense as the expected delivery date had already passed and without us visiting in person we aren’t sure we would have found out this problem. We decided to ask for a refund on the products not received however contacting anyone to discuss this was almost impossible. Phones not answered or if they were we were fobbed off and promised calls back which never came. Management seemed incompetent at best and a refund was only secured by going back down to the store in person. Made what should have been great experience memorable for all the wrong reasons. Ordered same products from mamas&papas which arrived without issue in 3 days.

Do not order from here. Ordered pram accessories on 13th Dec and it’s nearly 3 weeks later. No item, no email updates, no response from the customer services department. Reading other reviews this seems like a recurring issue.

Had a fabulous experience with Scott & Laura at the Shirley/Solihull branch. Very informative and patient with all my daughter in laws many questions and various trial runs of many prams, car seats and other bits. We ended up purchasing and would definitely recommend and return again

Would give 0 if I could! Horrific shipping experience - “Free express 2-3 day delivery” is a total lie- my purchase is several days late and now looks like it will be almost 14 days since I ordered by the time I receive!! Truly disgusted, you don’t seem to be thriving as a business and honestly do not deserve to.

I felt confident after checking reviews ordering from this shop. I ordered 2 carseats online on 09/12 says delivery 2-3 business days. That was 13 days ago.. other than the initial confirmation I have received nothing, no product, no tracking info, no update. I've emailed the online email address 3 times and no response. I emailed the leeds store and no response. I messaged the Facebook messenger had to send a few messages to get a response and eventually told shed escalate it and since then no response to my messages. I have never had such a bad service and it's frustrating because I really want the product. I dont usually leave reviews but it's looking like I'll have to get a refund from the bank and I wish I'd never heard of this shop. They don't even care about resolving the issue

We have visited the store in Leeds 3 times so far and made purchases 2 of them 3. Both of our firsts two visits we felt like the employees were trying to rush us and didn’t really strive to explain us the features of each product we were interested each time nor made sure that we us customers feel reassured and fully informed of our options. Instead I always knew more features of each product I was interested in rather than them. Please note the store was never fully busy there were maybe 2-3 other couples looking around.
The 3rd time though and worst of all was on the 19/10 were we visited looking for a high back booster car seat, note that we travelled nearly an hour to get there and PRIOR to our visit I messaged them on social media to make sure they have the two boosters I was interested in. The response on instagram was that they DO have one of them in store, so we went.
When we arrived the staff looked lost, with no pleasure at all to be there, like working there was a burden or like they were all having a very bad day and the lady that welcomed us confirmed that they DID NOT have the booster I wanted to see in store, which of course made me furious as I had to drive so long to go see it. Then I asked to be shown some other options they had in store and the lady looked like I asked her to dig a hole on the ground. She showed me one that she didn’t know how to install on their seat nor use any features on it. She was having an iPad on her hands and she was looking on YouTube for videos of the maker of the booster to see the features. She couldn’t figure it out at all and she even asked her manager (I assume) and used these exact words “… I can’t figure out how to use the extender, I already looked on YouTube videos…”Note that ALL of them had iPads on them and were all lost in them completely uninterested in the customers. There were two more available boosters in store that the lady didn’t even bother to show me I had to go around and ask to see them and even take them down from the shelves…. Like are they not supposed to be wanting to sell and show and inform the customers on their available options?
Very very disappointed and we will not be going back for another purchase as we made to feel completely worthless customers to them.

This company has been an absolute nightmare to deal with. I arranged a simple collection of my pushchair from the store when I ordered, yet the store shut and it was delivered without consent to the home address. When it was delivered it arranged damaged (DPD threw it over gate) and also was the wrong pushchair to what we had ordered.

very obvious that there are zero checks, zero care, and zero professionalism behind the scenes at either the company or the delivery company they choose to use

The aftercare was just as appalling. Slow responses, useless replies, and no accountability whatsoever. I had to chase them repeatedly just to get basic information, and every interaction felt like they were doing the bare minimum to get rid of me rather than actually helping.

Receiving the wrong coloured product was bad enough, but receiving it damaged and then having to deal with such shockingly poor customer service was beyond frustrating. I genuinely regret ever ordering from this company and would strongly warn others to avoid them at all costs.

Used the instagram page for support as never received a demonstration of product as it was delivered not collected - found the suppprt on here blunt and rude.

Newbie and me don’t bother with your reply on here to apologise: it’s too late: business in future has gone elsewhere.

Katie provided absolutely excellent service from start to finish. As first-timers, we were a little unsure of what to expect, but she immediately put us at ease with her warm, kind and friendly approach. She took her time with us, explained everything clearly, and made the whole experience feel comfortable and enjoyable.
Not only her but Akhill also help us tremendously with his friendliness easing grandma child safety car seat concerns.

We were also really impressed by the professionalism of the company as a whole. Everything felt well organised, welcoming and genuinely customer-focused.

Thank you, Katie, for making our first visit such a positive one. We’ll definitely be returning!

Only half the product arrived!! Can’t get hold of anyone over the phone. Have emailed multiple times but had no response. So disappointed with this poor service. Will have to report to trading standards if I don’t get a solution which is just more added stress for a pregnant woman!

I bought a footmuff during Black Friday, but they sent me a clearly pre-owned item: broken and in an open box. The footmuff even had hair from the previous owner. Since then, I have tried to contact them to get a refund, but they never answer the phone. Communication by email is very poor—they keep mocking me about the collection day to proceed with the refund. I would like to ask how to proceed because they are clearly not trying to provide a solution.

Strongly advise expecting parents to avoid purchasing from Newbie & Me online.

I placed an order on Nov 4th for over £1,100 based on their website stating delivery in '5-7 business days'.

They missed the initial window. When I chased them, they promised delivery by Nov 26th. They missed that deadline too. By this point, my daughter had been born and I was left without a pram.

When I asked for an update on Dec 2nd, they stopped replying entirely. They never provided a valid delivery date and ignored my formal request for a refund, forcing me to raise a dispute with my bank to get my money back.

Do not trust their 'In Stock' status or their estimated delivery dates. If you need a pram for your baby, go to a reliable retailer that actually holds stock. This company added unnecessary stress to my first week with a newborn.

Wonderful experience with Scott and Laura. Quick and efficient. We are first time parents and had so any questions - they answered with ease and made us feel very reassured. Great experience here, would highly recommend coming here over stores such as John Lewis (where our experience was nothing like this)

Interested until I told them I wasn't due yet and then they walked away, despite being an empty shop and I still needed help.

Quick delivery, overall great service.

Amazing experience - can answer any question you have and nothing is too much! Massive thanks to Laura for getting us sorted. Would definitely recommend to anyone.

Laura and Dave at Newbie and Me were really helpful. They took the time to answer all my questions and helped me choose the pushchair that suited what I was looking for. They also gave me a good price. Overall, a smooth and easy experience.

If you want your pushchair on time, I would stay away from this company.

My twins were due on the 20th of October. I placed my order in June and paid the full balance in July. I was told that my order was ready to be released and that I would be contacted when it was available for collection. However, the order was not actually released to the manufacturer until September. By that point, the manufacturer had sold out of the pushchair I had chosen and it would not be back in stock until after my due date. I was also told I couldn’t choose an alternative pushchair because there was “nothing in my price range.”

Throughout this time, I had to constantly chase Scott at the Birmingham store for updates, which he never seemed to have. He repeatedly promised to call me back, but never did, leaving me feeling ignored and dismissed. When I did speak to him, he often became frustrated and argumentative, making comments about having to work overtime to sort out “my issue,” even though the delays were caused by their mistake, not mine.

A couple of days before I went into hospital, I was informed that my pushchair had arrived and was ready for collection – only to discover that some of the boxes were missing . Those missing items only reached me weeks after my twins were born.

I was also promised some form of compensation for the stress and inconvenience, but I have not heard anything since. Scott was extremely unprofessional and unhelpful throughout the entire process. The customer service has been incredibly poor, and after reading other reviews, I can see I’m not the only person who has had issues with Scott or this company.