Newbie and Me Baby Store Reviews 

Extremely helpful, kind, knowledgeable, friendly and supportive staff. I got my icandy peach 7 in coco double from them and they were amazing from going into the store to every point after that. I had only originally ordered one footmuff in part of a display and sale items Instagram group and seen the footmuff on sale so I managed to get that too, they held it for me until I got paid and posted it out for me too as Manchester store has closed down!

I came to Newbie and me to buy my pram and the experience was 10/10! I explained what I wanted and without being overwhelmed I was given genuine options of what suited my needs. Emily made it so easy and explained how the prams worked, the car seats too! Easy decision make. Thank you for guiding me into the right decision

Update from my nightmare purchase!!!

The store are now refusing to refund my money as we paid for it in Telford and the Telford store has subsequently closed down!! Even though 19 weeks later we still haven’t received our 12 piece oyster bundle that we were ASSURED there would be no issues with because our order would just be transferred to Birmingham as it was all under the same ‘Newbie and Me’ company. The pram is now 2 months overdue and not even in stock in the main warehouse… and guess what? The baby is due!!

What a bunch of lies!!

So now the store itself are asking me to request a chargeback from my bank to get my money back!! Basically admitting that they are unlawfully withholding my money but they aren’t giving it me back ‘Because it was paid on a different card machine in a store that’s now closed!!!’

I swear I have never known such horrific customer service in my life

Have you ever heard anything so ridiculous??

They can only refund the £269 installment we paid to the Birmingham store but the rest we need to go via the bank. Shambles!

Trading standards, citizens advice and the Ombudsman are now all involved.

Avoid this company at all costs unless you’re happy to give hefty amounts of money away for nothing, to a shop that’s more bothered about unlawfully lining their pockets than looking after their customers.

Took more than 6 weeks for delivery of product and had to chase to get this done. No communication. Disappointing experience.

I ordered a snuzpod on the 31st December With a 3-5 day delivery time frame. It’s the 13th January and it has not arrived
I have emailed them to explain that I my baby has come early and I need this asap. There is no costumer service line to call. I had an email 48 hours ago to say they would look into this for me and I have heard nothing since.
This is not the kind of stress new mums need! I would avoid buying from this company

Absolutely horrible shop. Can’t and wouldn’t recommend to no one. We went there for a help and we didn’t get help at all. Horrible customer service and the stuff which they are selling is too expensive. It’s cheaper elsewhere.

Great price and quality

I have order things from you in the past from your wellington branch, sad that closed

Great store! Lovely items. Received my Jellycat Teabag in time stated.

Brought a maxi cosi car seat which isn’t suitable so I messaged and asked if I could return and swap for something else for them to reply with if I send a picture of my son in they will send to maxi cosi or pop into one of there stores which is over an hour away but i already know the fit isn’t good and he’s not going to last long as the head rest barely moves up anymore and he’s only 11 months. So I replied and mentioned this to be told I can’t return? So I’m left with a car seat I can’t use and out of pocket.

Ordered some items in the sale. A week later had an email to say they were out of stock and I’d get a refund. They had the products in stock on their website still but at a higher price. I just find it a bit unfair, and then to lie about the reasons isn't very transparent.

Excellent customer service with outstanding product knowledge – they knew things I hadn’t even thought to consider. We were able to demo a variety of prams, and the lady helping us was incredibly patient, clearly explaining the benefits of different bundles, pricing, and how to fold/collapse each pram. The ordering process was so easy, and we can’t wait to pick up our order in February ahead of our little one’s arrival. Highly recommend!

We visited newbie and me recently and had a great experience, we were very well looked after from start to finish!
Meg was very welcoming as we entered and offered assistance, after telling her what we were looking for she listened and came up with the top 3 options for push chair bundles to fit our description. Meg explained everything well, gave a thorough demonstration of all options and gave us space to test the out for ourselves! Cannot praise her enough and we made a purchase that we are extremely happy with!

AVOID An absolute disgrace of a company!!

Our baby daughter is due in February so we thought about being extra cautious and ordered a 12 piece Oyster Pram in September with a “6 week delivery” which was absolutely fine with us and what we expected. 17 weeks later and we still have no pram despite multiple back and forth calls and emails and 75% of payment being taken (rest paid on arrival).

We have had in writing that the pram would be delivered w/c the 5th Jan…..is it here……NO ITS NOT.

We have now been told there is no guarantee the pram will arrive until the baby is born mid Feb and after going above Newbie and Me to Oyster themselves the don’t even had an ALLOCATION to Newbie and Me of Oyster prams. A complete fix and constant lies, yet have they happily taken payment on request….YES.

AVOID AT ALL COSTS.

Exceptional service. Left feeling very happy with everything I wanted and more. Laura was amazing and took her time with me. I can’t wait to go back ☺️

I am extremely dissatisfied with my experience with this website.

The company states on its website that orders are shipped within 3–5 working days. This was absolutely not the case. I placed an order more than 10 days ago and never received a tracking number, which clearly indicates that the order was never dispatched.

I attempted to contact customer service several times. An automated email claimed that I would receive a response within 24–48 hours; however, no response was provided. I then contacted them by phone to file a complaint and explain the situation. Eventually, someone replied by email, but the response was vague and completely unhelpful.

I clearly stated that I would cancel the order if I did not receive updates promptly, yet once again I received no response and had to follow up myself. I was later told that I would be contacted in the afternoon, but once again no one got back to me.

Due to the lack of communication and extremely poor customer support, I requested cancellation of the order and purchased the crib elsewhere. The overall level of service and professionalism is unacceptable

AVOID!!!
I wish I would have listened to the reviews before making my purchase.
I ordered a next to me a month ago and it was advertised as in stock with a delivery of 3-5 days. 2 weeks later and it had still not been despatched. I emailed and was promised delivery by end of December. Still nothing received. I emailed again, was ignored. Emailed again, and finally was told the order would be delivered in January.
They just keep pushing back the date and will ignore you or delay their response if you have a complaint.
My sister is due any day so I cancelled the order on Saturday, had to chase again yesterday and finally received acknowledgement today they will refund.
Please spend your money at decent baby company, I have had so many problems over the years with newbie and me I honestly don't know why I thought they would have changed!

I ordered from these and have had no information about the order and no product delivered within the 2-3 day timeframe it told me, yet the money has been taken.

I have emailed, no response or acknowledgement.

I have tried phoning - the online order line doesn’t work. I have spoke to two different stores to try and escalate which the staff members said they would do and I haven’t heard anything.

I have even sent a Facebook message which has been responded to saying they would escalate, to then not receive any communication.

I have left a comment on their Facebook content which has been published since trying to contact them, however looking through their profile there are no negative comments so I suspect this will be deleted.

I wish I had read these reviews before purchasing with this company however you just expect places to be legitimate now.

Very disappointed with this company. Avoid at all costs.

Shocking experience buying from newbie and me. Although the pre purchase experience is good I feel they just promise what they can’t deliver. Approximately 6 weeks after ordering and after multiple calls from us to them we went in person to collect the part of our order that had arrived, only to be told the rest of our order had been discontinued and would not be coming. Their explanation of this made no sense as the expected delivery date had already passed and without us visiting in person we aren’t sure we would have found out this problem. We decided to ask for a refund on the products not received however contacting anyone to discuss this was almost impossible. Phones not answered or if they were we were fobbed off and promised calls back which never came. Management seemed incompetent at best and a refund was only secured by going back down to the store in person. Made what should have been great experience memorable for all the wrong reasons. Ordered same products from mamas&papas which arrived without issue in 3 days.