NetBet.co.uk Reviews 

2,881
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 586 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional customer service and helpful staff, who are often described as professional, efficient, and quick to resolve issues. Many people appreciate the personalized support, with agents going above and beyond to assist with queries and ensuring reliable service with fast payouts. However, some customers also noted concerns regarding the website's fairness, citing suspended cash-out options, difficulties with bonuses, or issues with expected payouts. A few other people also felt that payment processes could be slow, experiencing prolonged withdrawals or initial delays in funds appearing.

What people talk about most

Customer service

People report positive experiences with customer service, often describing it as great, fast, helpful, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

Website

Reviewers highlight ambiguous aspects of website, with some customers expressing satisfaction, finding the... See more

Payment

Customers had ambiguous experiences with payment, with many reporting significant issues with withdrawals and... See more

Service

Reviewers mention positive feedback about service, often describing it as exceptional, professional, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Jumped into a tournament on the site and honestly, it kept me hooked. Watching my rank shift every hour, chasing after those top spots was oddly thrilling even though I didn’t clinch first place. Felt... See more

Company replied

Rated 4 out of 5 stars

Good site for basic gambling. Sometimes the offers dont always load and bet settling takes long in comparison to most sites. Offers could be better. Welcome offer was good when I signed up. Any issues... See more

Company replied

Rated 4 out of 5 stars

Not really fan leaving any reviews to gambling sites ,coz I always lose haha But I want leave a comment to those guys who thinks they not will able to withdraw money. So what happen,I open my accou... See more

Company replied

Rated 5 out of 5 stars

I play for fun and wins. It's the only site I found that keeps the games entertaining after many months, I self excluded from others. The Big Bass games I love but they take and take even on all stake... See more

Company replied


Company details

  1. Online Casino or Bookmaker
  2. Betting Agency
  3. Casino
  4. Lottery Vendor

About NetBet.co.uk

Written by the company

Bet £20 & Get 100 Free Spins
- 1. Opt-in & Bet £20 on any slots
- 2. Claim your 100 Free Spins under Rewards
- 3. Reel in your wager free spins on Big Bass Splash!
***Terms Apply***
https://casino.netbet.co.uk/welcome-bonus

Contact info

4.1

Great

TrustScore 4 out of 5

3K reviews

5-star
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4.1

All reviews

(2,881)

513 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Its a lot of options for play,bonuses…

Its a lot of options for play,bonuses and promotions
Simply one of the best site

17 April 2026
Unprompted review
NetBet.co.uk logo

Reply from NetBet.co.uk

Hi Zoran,

We’re delighted to hear that you’re enjoying the wide range of games, bonuses, and promotions available.

If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.

Best regards,
The NetBet Team

Rated 5 out of 5 stars

very helpful and dont get frustrated…

very helpful and dont get frustrated with you.

17 April 2026
NetBet.co.uk logo

Reply from NetBet.co.uk

Hi Alex,

We’re really pleased to hear that you found our team helpful and patient. Providing supportive and understanding assistance is very important to us, so your feedback is greatly appreciated.

If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.

Best regards,
The NetBet Team

Rated 5 out of 5 stars

Answered my query really quickly

Answered my query really quickly, great service!

15 April 2026
NetBet.co.uk logo

Reply from NetBet.co.uk

Hi Gary,

We’re really pleased to hear that your query was answered so quickly and that you received great service.

If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.

Best regards,
The NetBet Team

Rated 1 out of 5 stars

Altered RTP

Having played hundreds of thousands of spins on certain games it is clear that the Inspired games on Netbet do not offer any where near the correct RTP%. Avoid playing slots with them.

12 April 2026
Unprompted review
NetBet.co.uk logo

Reply from NetBet.co.uk

Hi,

Thank you for taking the time to share your feedback.

We’re sorry to hear that your recent experience hasn’t met your expectations. Please rest assured that all our games operate using a certified Random Number Generator (RNG), ensuring complete fairness and randomness. The outcomes are not influenced by previous results or individual account activity. Additionally, each of our games and providers is audited by independent authorities to ensure the RNG is functioning correctly and in compliance with industry standards.

We want to emphasize that all players have an equal chance of winning, but outcomes can vary as they are purely random.

We appreciate your continued support, and if you have any further questions or concerns, please don't hesitate to reach out to our support team at uk-support@netbet.co.uk. We’re here to assist you.

Thank you again for your time, and we hope to welcome you back soon.

Best regards,
The NetBet Team

Rated 5 out of 5 stars

responsive service

responsive service

13 April 2026
NetBet.co.uk logo

Reply from NetBet.co.uk

Hi Ethan,

We’re pleased to hear that you found our service responsive. Providing quick and efficient support is always our goal, so your feedback is greatly appreciated.

If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.

Best regards,
The NetBet Team

Rated 5 out of 5 stars

Carl from customer service was…

Carl from customer service was extremely helpful! Fab customer service and such great fun!

13 April 2026
NetBet.co.uk logo

Reply from NetBet.co.uk

Hi Lauren,

We’re delighted to hear that Carl was extremely helpful and that you had such a positive experience with our customer service. It’s great to know you’re also having fun — that’s exactly what we aim for!

We’ll be sure to pass your kind feedback on to Carl.

If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.

Best regards,
The NetBet Team

Rated 5 out of 5 stars

Great customer service.

Great customer service.

13 April 2026
NetBet.co.uk logo

Reply from NetBet.co.uk

Hi Hayley,

We’re really pleased to hear that you had a great experience with our customer service. Providing helpful and friendly support is always our priority, so your feedback is truly appreciated.

If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.

Best regards,
The NetBet Team

Rated 5 out of 5 stars

Very helpful customer service

Very helpful customer service

13 April 2026
NetBet.co.uk logo

Reply from NetBet.co.uk

Hi John,

We’re delighted to hear that you found our customer service very helpful. Providing clear and supportive assistance is always our goal, so your feedback means a lot to us.

If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.

Best regards,
The NetBet Team

Rated 5 out of 5 stars

Carl from support team is a legend

Carl from support team is a legend! Please give that man a raise!! 5/5

13 April 2026
NetBet.co.uk logo

Reply from NetBet.co.uk

Hi Bart,

We love hearing this — thank you for such fantastic feedback! 😄

If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk — they’ll be happy to assist you further.
Best regards,
The NetBet Team

Rated 5 out of 5 stars

Thanks for the swift resolution and for…

Thanks for the swift resolution and for being so helpful Max.

13 April 2026
NetBet.co.uk logo

Reply from NetBet.co.uk

Hi Dimitri,

We’re really pleased to hear that Max was able to provide a swift and helpful resolution. It’s great to know you had such a positive experience, and we’ll be sure to pass your kind feedback on to him.

If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.

Best regards,
The NetBet Team

Rated 5 out of 5 stars

Great customer service

Great customer service

12 April 2026
NetBet.co.uk logo

Reply from NetBet.co.uk

Hi,

We’re really pleased to hear that you had a great experience with our customer service. Your feedback is appreciated.

If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk — they’ll be happy to assist you further.

Best regards,
The NetBet Team

Rated 5 out of 5 stars

Good service

Very helpful!

11 April 2026
NetBet.co.uk logo

Reply from NetBet.co.uk

Hi Marian,

We’re glad to hear that you found the support very helpful. Providing friendly and efficient assistance is always our goal, so your feedback is greatly appreciated.

If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.

Best regards,
The NetBet Team

Rated 5 out of 5 stars

Carl was very quick at checking out my…

Carl was very quick at checking out my issue for big bass splash free spins.

11 April 2026
NetBet.co.uk logo

Reply from NetBet.co.uk

Hi Georgia,

We’re really pleased to hear that Carl was quick to look into your issue with the Big Bass Splash free spins. It’s great to know you received prompt and helpful support — we’ll be sure to pass your kind feedback on to him.

If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.

Best regards,
The NetBet Team

Rated 5 out of 5 stars

Excellent do good

Excellent do good

11 April 2026
NetBet.co.uk logo

Reply from NetBet.co.uk

Hi Marcin,

We’re delighted to hear that you had an excellent experience — thank you for your kind words! It’s always great to know we’re doing a good job.

If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk — they’ll be happy to assist you further.

Best regards,
The NetBet Team

Rated 5 out of 5 stars

Great service…

Thank you for your quick response & sorting this matter out. I do appreciate it. Great service & happy with out come. Thank you again.

11 April 2026
NetBet.co.uk logo

Reply from NetBet.co.uk

Hi Shaun,

You’re very welcome, and thank you for your kind words! We’re really pleased to hear that everything was sorted quickly and that you’re happy with the outcome. It’s great to know you had a positive experience with our service.

If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.

Best regards,
The NetBet Team

Rated 5 out of 5 stars

Nice 😊

Nice 😊, people and quick answer

11 April 2026
NetBet.co.uk logo

Reply from NetBet.co.uk

Hi Alin,

We’re really pleased to hear that you found our team nice and the responses quick 😊

If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.

Best regards,
The NetBet Team

Rated 4 out of 5 stars

Altogether pretty good experience

Everything ran pretty smoothly and paid out when they were supposed to unlike some other casino sites I've been on.

10 April 2026
NetBet.co.uk logo

Reply from NetBet.co.uk

Hi Scott,

We’re really pleased to hear that everything ran smoothly for you and that your withdrawal was processed as expected.

If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk — they’ll be happy to assist you further.

Best regards,
The NetBet Team

Rated 5 out of 5 stars

Query resolved expertly and efficiently.

Query resolved expertly and efficiently.

9 April 2026
NetBet.co.uk logo

Reply from NetBet.co.uk

Hi,

We’re delighted to hear that your query was resolved expertly and efficiently.

If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk — they’ll be happy to assist you further.

Best regards,
The NetBet Team

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service

9 April 2026
NetBet.co.uk logo

Reply from NetBet.co.uk

Hi Emma,

We’re delighted to hear that you experienced amazing customer service. That’s exactly what we strive to deliver every day, so your feedback truly means a lot to us.

If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.

Best regards,
The NetBet Team

Rated 5 out of 5 stars
NetBet.co.uk logo

Reply from NetBet.co.uk

Hi Paul,

We love the enthusiasm — thank you for the great feedback! It’s fantastic to know you’re enjoying your experience with us.

If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.

Best regards,
The NetBet Team

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