NetBet.co.uk Reviews 

2,880
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 586 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional customer service and helpful staff, noting quick responses and personalized support that resolves issues promptly. Many people also appreciate the reliable overall service, enjoying a smooth and engaging experience on the well-designed site, often mentioning fast payouts and quick withdrawals. However, some customers also noted concerns regarding the website and gameplay. A few people reported issues with offers not loading, slow bet settling, or suspended cash-out options. Others expressed dissatisfaction with game payouts, finding bonuses difficult to achieve, or experiencing problems with welcome bonus tracking and overall game fairness.

What people talk about most

Customer service

Customers consistently note positive experiences with customer service, highlighting quick replies,... See more

Staff

Consumers find staff to be positive, with many reviewers praising specific agents for their helpfulness and... See more

Website

Users describe ambiguous interactions with the website, with some customers expressing satisfaction, finding... See more

Payment

Reviewers mention ambiguous feedback about payment, with some customers reporting very quick withdrawals,... See more

Service

Reviewers highlight positive aspects of service, with many praising the exceptional and great service... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Jumped into a tournament on the site and honestly, it kept me hooked. Watching my rank shift every hour, chasing after those top spots was oddly thrilling even though I didn’t clinch first place. Felt... See more

Company replied

Rated 4 out of 5 stars

Good site for basic gambling. Sometimes the offers dont always load and bet settling takes long in comparison to most sites. Offers could be better. Welcome offer was good when I signed up. Any issues... See more

Company replied

Rated 4 out of 5 stars

Not really fan leaving any reviews to gambling sites ,coz I always lose haha But I want leave a comment to those guys who thinks they not will able to withdraw money. So what happen,I open my accou... See more

Company replied

Rated 5 out of 5 stars

I play for fun and wins. It's the only site I found that keeps the games entertaining after many months, I self excluded from others. The Big Bass games I love but they take and take even on all stake... See more

Company replied


Company details

  1. Online Casino or Bookmaker
  2. Betting Agency
  3. Casino
  4. Lottery Vendor

About NetBet.co.uk

Written by the company

Bet £20 & Get 100 Free Spins
- 1. Opt-in & Bet £20 on any slots
- 2. Claim your 100 Free Spins under Rewards
- 3. Reel in your wager free spins on Big Bass Splash!
***Terms Apply***
https://casino.netbet.co.uk/welcome-bonus

Contact info

4.1

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

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4.1

All reviews

(2,880)

591 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Instant pay for Revolut

I play for fun and wins. It's the only site I found that keeps the games entertaining after many months, I self excluded from others. The Big Bass games I love but they take and take even on all stakes if their RTPs are decent and when they give, it's insignificant, they could be a bit more friendlier but whatever they(not netbet) did to the Big Bass games goes back to over a year ago across all websites and it's sad.

8 April 2026
Unprompted review
NetBet.co.uk logo

Reply from NetBet.co.uk

Hi Paula,

Thank you for sharing your experience with us! We’re really glad to hear that you’re enjoying the entertainment value of our games and that you’ve chosen to continue playing with us.

If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.

Best regards,
The NetBet Team

Rated 5 out of 5 stars

Amazing tbf

7 April 2026
NetBet.co.uk logo

Reply from NetBet.co.uk

Hi Lewis,

We’re glad to hear you had an amazing experience — thank you for sharing your feedback! It’s always great to know we’re meeting your expectations.

If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.

Best regards,
The NetBet Team

Rated 5 out of 5 stars

My problem was dealt with quickly

My problem was dealt with quickly, as soon as I notified them,

5 April 2026
NetBet.co.uk logo

Reply from NetBet.co.uk

Hi Paul,

We’re really pleased to hear that your issue was handled quickly as soon as you reached out. Providing prompt and efficient support is always our priority, so it’s great to know we delivered.

If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.

Best regards,
The NetBet Team

Rated 5 out of 5 stars
NetBet.co.uk logo

Reply from NetBet.co.uk

Hi Enrico,

We’re really pleased to hear that Carl was very helpful — thank you for sharing your feedback! We’ll be sure to pass your kind words on to him.

If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.

Best regards,
The NetBet Team

Rated 5 out of 5 stars

5 stars

great customer service and timely responses, would recommend👍🏼

5 April 2026
NetBet.co.uk logo

Reply from NetBet.co.uk

Hi Brandon,

We’re delighted to hear that you had a great experience with our customer service and found the responses timely. Your recommendation means a lot to us — thank you for sharing your feedback! 👍🏼

If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.

Best regards,
The NetBet Team

Rated 5 out of 5 stars

Christina was very helpful and gave me…

Christina was very helpful and gave me full support of my problem very much appreciated lovley lady

5 April 2026
NetBet.co.uk logo

Reply from NetBet.co.uk

Hi Tina,

We’re really pleased to hear that Christina provided you with full support and was so helpful throughout your experience. It’s wonderful to know she made such a positive impression — we’ll be sure to pass your kind words on to her.

If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.

Best regards,
The NetBet Team

Rated 5 out of 5 stars

Nick has helped me very well

Nick has helped me very well, and I look forward to the processing of this. I also hope to maintain good communication with you.

4 April 2026
NetBet.co.uk logo

Reply from NetBet.co.uk

Hi Orvinio,

We’re really pleased to hear that Nick was able to assist you so well. It’s great to know you’re happy with the support so far, and we’ll do our best to maintain clear and consistent communication moving forward.

If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.

Best regards,
The NetBet Team

Rated 5 out of 5 stars
NetBet.co.uk logo

Reply from NetBet.co.uk

Hi Cian,

We’re really pleased to hear that Max was extremely helpful during your experience. It’s great to know you received the support you needed, and we’ll be sure to pass your kind feedback on to him.

If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.

Best regards,
The NetBet Team

Rated 5 out of 5 stars

Good customer care

Good customer care, fast withdrawal, fair games. Thanks.

3 April 2026
NetBet.co.uk logo

Reply from NetBet.co.uk

Hi Mamruru,

We’re delighted to hear that you’re happy with our customer care, fast withdrawals, and fair gaming experience. Thank you for taking the time to share your feedback — it truly means a lot to us.

If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.

Best regards,
The NetBet Team

Rated 5 out of 5 stars

This is a good casino I particularly…

This is a good casino I particularly like the selection 👌 of live casino games all good in paid in they paid out

30 March 2026
NetBet.co.uk logo

Reply from NetBet.co.uk

Hi Philip,

We’re really pleased to hear that you’re enjoying the casino, especially the selection of live games — that’s great to know!

If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.

Best regards,
The NetBet Team

Rated 5 out of 5 stars

Very helpful and good service and an…

Very helpful and good service and an excellent casino recommendation fully

2 April 2026
NetBet.co.uk logo

Reply from NetBet.co.uk

Hi Sarah-Jayne,

We’re delighted to hear that you found our service helpful and that you’re enjoying the casino. Your recommendation means a lot to us — thank you for taking the time to share your feedback!

If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.

Best regards,
The NetBet Team

Rated 5 out of 5 stars

class mate class

1 April 2026
NetBet.co.uk logo

Reply from NetBet.co.uk

Hi Clarki,

We love the enthusiasm — thank you for the great feedback! It’s fantastic to hear you’re enjoying your experience with us.

If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.

Best regards,
The NetBet Team

Rated 5 out of 5 stars

They really do provide excellent…

They really do provide excellent support to their customers.

1 April 2026
NetBet.co.uk logo

Reply from NetBet.co.uk

Hi Roshan,

We’re delighted to hear that you feel our support is excellent — that’s exactly what we strive for every day. Thank you for taking the time to share your feedback, it truly means a lot to us.

If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.

Best regards,
The NetBet Team

Rated 5 out of 5 stars

I chatted to the help line and they…

I chatted to the help line and they were very helpful.

1 April 2026
NetBet.co.uk logo

Reply from NetBet.co.uk

Hi Gilbert,

We’re really pleased to hear that you had a positive experience with our help line and found the support very helpful. That’s exactly what we aim to provide to all our players.

If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.

Best regards,
The NetBet Team

Rated 5 out of 5 stars

Really great advisor thanks you

Really great advisor thanks you

1 April 2026
NetBet.co.uk logo

Reply from NetBet.co.uk

Hi Tracy,

We’re really pleased to hear that you had a great experience with our advisor. Thank you for your kind words — they’re truly appreciated.

If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.

Best regards,
The NetBet Team

Rated 5 out of 5 stars

Good response time and offers

Good response time and offers

1 April 2026
NetBet.co.uk logo

Reply from NetBet.co.uk

Hi Lloyd,

We’re pleased to hear that you’re happy with both the response time and the offers available. Providing quick support and great promotions is something we always strive for, so your feedback is much appreciated.

If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.

Best regards,
The NetBet Team

Rated 5 out of 5 stars

Carl was very helpful and dealt with my…

Carl was very helpful and dealt with my issue brilliantly

31 March 2026
NetBet.co.uk logo

Reply from NetBet.co.uk

Hi Nikki,

We’re really pleased to hear that Carl was able to help and deal with your issue so brilliantly. It’s great to know you had such a positive experience, and we’ll be sure to pass your kind feedback on to him.

If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.

Best regards,
The NetBet Team

Rated 5 out of 5 stars

Great job on your site and I hope the…

Great job on your site and I hope the poker it’s same

29 March 2026
NetBet.co.uk logo

Reply from NetBet.co.uk

Hi Florin,

Thank you for your kind words! We’re really pleased to hear you’re enjoying the site, and we hope you have just as great an experience with our poker offering as well.

If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.

Best regards,
The NetBet Team

Rated 5 out of 5 stars

Harvey was very helpful and…

Harvey was very helpful and professional thanks mate

29 March 2026
NetBet.co.uk logo

Reply from NetBet.co.uk

Hi Dean,

We’re really pleased to hear that Harvey was helpful and professional during your experience. It’s great to know he provided the support you needed — we’ll be sure to pass your kind feedback on to him.

If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.

Best regards,
The NetBet Team

Rated 1 out of 5 stars

DO NOT USE AVOID AVOID AVOID

I am absolutely outraged by the way this casino has treated me. After winning £3,200 fairly and in full compliance with your terms, my account was abruptly closed and my winnings were withheld without any valid explanation. This is completely unacceptable and raises serious concerns about your business practices.

I have kept records of all activity, correspondence, and verification steps I completed, and I am fully prepared to escalate this matter. If my winnings are not paid promptly, I will be pursuing formal complaints through gambling regulators and licensing authorities, as well as seeking legal advice to recover what is rightfully mine.

Your lack of transparency and refusal to resolve this issue leaves me with no confidence in your integrity as an operator. Players deserve to be treated fairly, not have their accounts shut down the moment they win.

I strongly advise others to avoid this casino unless they are willing to risk having their funds withheld. I will not let this go quietly, and I intend to make sure this situation is brought to the attention of the appropriate authorities.

27 March 2026
Unprompted review
NetBet.co.uk logo

Reply from NetBet.co.uk

Hi Isabel,

We’re very sorry to read your feedback and to hear that you’ve been left with this impression. We understand how concerning this situation must feel, especially when it involves withdrawals.

Please be assured that funds are never withheld without a valid reason. In some cases, actions such as account closure or withholding of funds may occur if there are concerns identified during our checks — for example, the use of third-party payment methods or other issues related to the account, resulting in non-compliance with our terms and conditions.

We would genuinely like the opportunity to review your case in detail and provide you with a clear explanation, so we encourage you to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.

Best regards,
The NetBet Team

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