Jumped into a tournament on the site and honestly, it kept me hooked. Watching my rank shift every hour, chasing after those top spots was oddly thrilling even though I didn’t clinch first place. Felt... See more
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While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good site for basic gambling. Sometimes the offers dont always load and bet settling takes long in comparison to most sites. Offers could be better. Welcome offer was good when I signed up. Any issues... See more
Company replied
Not really fan leaving any reviews to gambling sites ,coz I always lose haha But I want leave a comment to those guys who thinks they not will able to withdraw money. So what happen,I open my accou... See more
Company replied
I play for fun and wins. It's the only site I found that keeps the games entertaining after many months, I self excluded from others. The Big Bass games I love but they take and take even on all stake... See more
Company replied
Company details
About NetBet.co.uk
Written by the company
Bet £20 & Get 100 Free Spins
- 1. Opt-in & Bet £20 on any slots
- 2. Claim your 100 Free Spins under Rewards
- 3. Reel in your wager free spins on Big Bass Splash!
***Terms Apply***
https://casino.netbet.co.uk/welcome-bonus
- 1. Opt-in & Bet £20 on any slots
- 2. Claim your 100 Free Spins under Rewards
- 3. Reel in your wager free spins on Big Bass Splash!
***Terms Apply***
https://casino.netbet.co.uk/welcome-bonus
Contact info
United Kingdom
- netbet.co.uk
4.1
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from NetBet.co.uk
Hi,
We’re delighted to hear that you received excellent service. Providing a smooth and positive experience for our players is always our goal, so your feedback is greatly appreciated.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
fast and friendly
2 May 2026
Reply from NetBet.co.uk
Hi Laura,
We’re really pleased to hear that you found our service fast and friendly. Providing quick and welcoming support is always our goal, so your feedback is greatly appreciated.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
Reply from NetBet.co.uk
Hi,
We’re delighted to hear that Christina was so very helpful during your experience. It’s great to know you received the support you needed, and we’ll be sure to pass your kind feedback on to her.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
This is a really good casino
This is a really good casino. I highly recommend it. I think it's the best in the UK.
1 May 2026
Unprompted review
Reply from NetBet.co.uk
Hi Iwona,
Thank you so much for such amazing feedback! We’re absolutely delighted to hear that you consider us the best casino in the UK. Your recommendation truly means a lot to us, and we’re so pleased you’re enjoying your experience with NetBet.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
Fake false outdated casino..At all cost Avoid
its a fake Website if you place withdraw it won't be processed after 1,2 days they ask you documents and selfie holding documents and extra extra ..At all cost avoid its fake website ..
30 April 2026
Unprompted review
Reply from NetBet.co.uk
Hi Nicholas,
We’re sorry to hear about your experience.
If your withdrawal has still not been processed, we would genuinely like to look into the matter in more detail for you. Please contact our Customer Support team so they can review your case and provide further clarification.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
Once again
Once again, NetBet are referring me to IBAS for a responsible gambling complaint. I am going to make this very simple for you, since you appear unable — or unwilling — to understand the point being made.
Here is what IBAS themselves state on their own website, under "What IBAS Does Not Cover" (ibas-uk.com):
"We do not consider claims by consumers that they have been allowed to gamble excessively/irresponsibly, unless there is a contractual element to the dispute."
That is a direct quote from the IBAS website. Not my opinion. Not an interpretation. Their own words.
My complaint is precisely about being allowed to gamble excessively and irresponsibly — which means IBAS, by their own admission, cannot and will not handle it. The correct body is the UK Gambling Commission, to whom this matter has already been referred.
NetBet has now referred me to IBAS on multiple occasions for a complaint that IBAS explicitly states falls outside their remit. This raises a serious question: are your staff genuinely unaware of the scope of your own ADR provider, or are you deliberately misdirecting customers to avoid accountability?
What makes this even more staggering is that NetBet has been fined multiple times by the UK Gambling Commission — £748,000 in 2020 and a further £650,000 in 2025 — on both occasions for social responsibility and responsible gambling failures. These are not minor administrative oversights. These are serious regulatory sanctions handed down by the very body that actually governs complaints like mine.
So let me ask you directly, NetBet: you have been repeatedly fined by the Gambling Commission for responsible gambling breaches, yet you are providing customers with incorrect information about where to escalate responsible gambling complaints — why?
A company with your regulatory history should be bending over backwards to handle these complaints correctly. Instead, you are pointing vulnerable customers in the wrong direction, time and time again.
29 April 2026
Unprompted review
Reply from NetBet.co.uk
Hi Roger,
We understand that you may be dissatisfied with the resolution you received.
You may reach out to the UKGC or the ADR, as you prefer. Should they open any dispute, we will be happy to further cooperate with them.
All the best,
The NetBet Team
Carl is very helpful
28 April 2026
Reply from NetBet.co.uk
Hi Padungkiet,
We’re really pleased to hear that Carl was very helpful during your experience. It’s great to know you received the support you needed, and we’ll be sure to pass your kind feedback on to him.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
Sorting out Welcome offer
I completed the qualifying for the welcome offer and the agent sorted out a problem for me quickly and enabled my free bets. 5*
28 April 2026
Reply from NetBet.co.uk
Hi Marc,
We’re delighted to hear that everything was sorted quickly for you and that our agent was able to help resolve the issue with your welcome offer and free bets.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
I needed help recently regarding Free Bet
I needed help recently regarding finding something in my account so I used the online help. At first, I had the chat bot, but it quickly established that I needed a human and was put through to a real person who I believe was called Nick.
I had to wait a few minutes until they could read through my query. However, it was dealt with very quickly and I received good advice.
Thank you to Nick. Highly recommended.
27 April 2026
Reply from NetBet.co.uk
Hi Mark,
Thank you for taking the time to share such detailed feedback. We’re really pleased to hear that, after being connected to Nick, your query was handled quickly and that you received helpful advice.
We appreciate your patience while your request was being reviewed, and it’s great to know the overall experience left such a positive impression. We’ll be sure to pass your kind words on to Nick.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
Reply from NetBet.co.uk
Hi Katrina,
We’re really pleased to hear that you found our customer service fast and efficient. Providing quick and reliable support is always our goal, so your feedback is greatly appreciated.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
Reply from NetBet.co.uk
Hi Kiraz,
We’re really pleased to hear that you received a fast and efficient response. Providing quick and hassle-free support is exactly what we aim for, so your feedback is greatly appreciated.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
Not a great site
Not a great site. Bonus payouts are insulting.. 40p spin pays you a £2.40 bonus. A £1 spin pays you a £5.50 bonus. Terrible.
25 April 2026
Unprompted review
Reply from NetBet.co.uk
Hi Emma,
Thank you for taking the time to share your feedback.
We’re sorry to hear that your recent experience hasn’t met your expectations. Please rest assured that all our games operate using a certified Random Number Generator (RNG), ensuring complete fairness and randomness. The outcomes are not influenced by previous results or individual account activity. Additionally, each of our games and providers is audited by independent authorities to ensure the RNG is functioning correctly and in compliance with industry standards.
We want to emphasize that all players have an equal chance of winning, but outcomes can vary as they are purely random.
We appreciate your continued support, and if you have any further questions or concerns, please don't hesitate to reach out to our support team at uk-support@netbet.co.uk. We’re here to assist you.
Thank you again for your time, and we hope to welcome you back soon.
Best regards,
The NetBet Team
1 star — Gross Incompetence & Disregard for Responsible Gambling
Following my previous review regarding NetBet's complete disregard for responsible gambling obligations, I have now had the misfortune of speaking with a so-called compliance manager, who proceeded to refer me to IBAS to resolve a responsible gambling complaint.
I find this absolutely astonishing. IBAS — the Independent Betting Adjudication Service — deals exclusively with betting disputes. It has no jurisdiction whatsoever over responsible gambling or social responsibility failures. That a compliance manager, of all people, is not aware of this most basic distinction is deeply alarming and calls into serious question whether NetBet's compliance team is adequately trained or even qualified for their roles.
This is not an isolated issue. NetBet has been fined £748,000 by the UK Gambling Commission in 2020 and a further £650,000 in November 2025 — both times for social responsibility and anti-money laundering failures. This is a company with a proven, repeated track record of failing vulnerable customers, and the behaviour I have personally experienced confirms that nothing has changed.
My complaint has now been formally escalated to the UK Gambling Commission. I would urge anyone who has experienced similar failings to do the same at gamblingcommission.gov.uk.
NetBet, you should be ashamed.
25 April 2026
Unprompted review
Reply from NetBet.co.uk
Hi,
We’re sorry to hear that you’re not satisfied with the resolution provided.
We strongly encourage you to contact IBAS, as they adjudicate on disputes between licensed gambling operators and their customers and can provide an impartial assessment.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
exselent perfect work
24 April 2026
Reply from NetBet.co.uk
Hi Daiva,
We’re delighted to hear that you had such an excellent experience. Thank you for your kind words!
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
Brilliant service from Nick
21 April 2026
Reply from NetBet.co.uk
Hi,
We’re delighted to hear that you received such a great service from Nick.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
Reply from NetBet.co.uk
Hi Liam,
We’re delighted to hear that Harvey provided amazing help — thank you for sharing your feedback! We’ll be sure to pass your kind words on to him.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk — they’ll be happy to assist you further.
Best regards,
The NetBet Team
Extremely helpful ànd swift response…
Extremely helpful ànd swift response from customer services who also went the extra yard for me!👍
20 April 2026
Reply from NetBet.co.uk
Hi Darryl,
We’re delighted to hear that you received such helpful and swift support from our customer service team!
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
Reply from NetBet.co.uk
Hi,
We’re really pleased to hear that the issue was rectified straight away and that you found the support very helpful. Providing quick and effective solutions is always our goal, so your feedback is greatly appreciated.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
Fast response and very helpful on my…
Fast response and very helpful on my query! Thank you again!
18 April 2026
Reply from NetBet.co.uk
Hi,
You’re very welcome, and thank you for your kind words! We’re really pleased to hear that you received a fast response and helpful support with your query.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
The agent Harvey
The agent Harvey, dealt with my query & was sorted within minutes, thank you
18 April 2026
Reply from NetBet.co.uk
Hi,
We’re really pleased to hear that Harvey was able to deal with your query and get everything sorted within minutes.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
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