Nest Pensions Reviews 

Reply from Nest Pensions

Jun 25, 2026

Hi Mat G,

Nest provides personalized, projected yearly income figures through your annual benefit statements. For immediate, interactive retirement planning, members can use the Nest Pension Calculator to model future income based on current savings. You can find the pension calculator here: https://www.nestpensions.org.uk/schemeweb/NestPublicWeb/faces/public/BE/pages/pensionCalculationPublicArea.xhtml

Thanks,
AJ, The Nest Team

Reply from Nest Pensions

Jun 25, 2026

Hi Joanne,

It’s great to hear about your experience with the website. 😊 We take pride at Nest in making things as easy as possible for our customers.

Thanks,
AJ, The Nest Team

Reply from Nest Pensions

Jun 25, 2026

Hi Jose,

We’re proud to play our part in helping you and millions of other people grow your savings. Thanks for your feedback.

Thanks,
AJ, The Nest Team

Reply from Nest Pensions

Jun 25, 2026

Hi Kylie,

Thanks for taking the time to share your thoughts on how we’re doing.

Thanks,
AJ, The Nest Team

Reply from Nest Pensions

Jun 25, 2026

Hi Toyin,

Thanks for taking the time to share your thoughts on how we’re doing.

Thanks,
AJ, The Nest Team

Reply from Nest Pensions

Jun 25, 2026

Hi Peter,

Hello, thank you for your feedback. We would like to clarify the rules regarding when you can access your retirement savings.

Under UK law, the standard minimum age to take your Nest pension is currently 55, which will rise to 57 on 6 April 2028.

You can only access your money before these ages if you qualify under strict government ruldes for health-related early retirement:
- Serious Ill Health: If a doctor certifies your life expectancy is less than 12 months.
- Incapacity: If a medical condition permanently prevents you from working ever again.

If you are over 55, or if you meet either of these health conditions, please contact our support team directly so we can assist you. You can read the full rules on our website: https://www.nestpensions.org.uk/schemeweb/memberhelpcentre/retirement-pot/when-to-take-money-out.html

Thanks,
AJ, The Nest Team

Reply from Nest Pensions

Jun 25, 2026

Hi Collin,

I'm sorry we have not earned a positive review from you.

You can set up up your online account to see all the information about your account, or get in touch with our customer service team on 0300 020 0090 – they’re available Monday to Sunday, 8am to 8pm, and will be able to help you get into your account.

Thanks,
AJ, The Nest Team

Reply from Nest Pensions

Jun 25, 2026

Hi Ben,

It’s great to hear about your experience. 😊 We take pride at Nest in making things as easy as possible for our customers.

Thanks,
AJ, The Nest Team

Reply from Nest Pensions

Jun 25, 2026

Hi Shirley,

I apologise that you’ve had a bad experience with getting your retirement pot. We’re keen to learn from any mistakes, and so we really value your feedback.

Thanks,
AJ, The Nest Team,

Reply from Nest Pensions

Jun 25, 2026

Hi Paul,

Thanks for sharing your thoughts on how we're doing.
Our customer service team is the best way to get help with specific questions because they’ll be able to see the details of your account in a secure and confidential way. They’re available on 0300 020 0090, Monday to Sunday, 8am to 8pm.

Thanks,
AJ, The Nest Team

Reply from Nest Pensions

Jun 25, 2026

Hi Perkins,

I realise it’s still early days in your experience saving with Nest. Please do continue to explore our customer content and tools – we’re here to help make pensions as simple as possible. Setting up your online account will be a great way to get frequents updates without having to wait for letters to come through the post. We have also taken note of your feedback.

Thanks,
AJ, The Nest Team

Reply from Nest Pensions

Jun 25, 2026

Hi Philip,

I’m really concerned to hear about your experience. To ensure we’re doing everything right to keep your identity and account secure, I can’t ask for details here. Please do contact our customer service team to help you get this sorted. They are available on 0300 020 0090, Monday to Sunday, 8am to 8pm.

Thanks,
AJ, The Nest Team

Reply from Nest Pensions

Jun 25, 2026

Hi Muhammad,

We support 1 in 3 workers in the UK, including you, who’re saving for later in life. We know you’re counting on us to watch out for you.

Thanks,
AJ, The Nest Team

Reply from Nest Pensions

Jun 25, 2026

Hi MP.

I’m sorry that we haven’t earned a better review from you.

Thanks,
AJ, The Nest Team

Reply from Nest Pensions

Jun 25, 2026

Hi Jayson,

We’re honoured to be helping millions of people, like yourself, build up pension pots.

Thanks,
AJ, The Nest Team

Reply from Nest Pensions

Updated Jun 26, 2026

Hi Paul,

I'm sincerely sorry for the incorrect advice you received over the phone. We take this very seriously and want to investigate why you were told you couldn't access your pot.

We understand your frustration regarding the tax deducted.
While up to 25% of your total pot is tax-free, Nest does not pay this out as a single standalone sum. Instead, every individual withdrawal you take is split: 25% is tax-free, and the remaining 75% is taxable income.
You can find more information on our website for further clarity: https://www.nestpensions.org.uk/schemeweb/nest/retirement/your-pensions-and-tax.html

Please log into your account and use our official Nest Complaints Form or call us on 0300 020 0090, Monday to Sunday, 8am to 8pm, and we will look into the phone advice you received and assist you further.

Thanks,
AJ, The Nest Team

Reply from Nest Pensions

Jun 25, 2026

Hi There,

It’s great to hear about your experience with the website. 😊 We take pride at Nest in making things as easy as possible for our customers.

Thanks,
AJ, The Nest Team

Reply from Nest Pensions

Jun 25, 2026

Hi Pauline,

I’m pleased to hear about your experience. It sounds as though we might have done an even better job for you and we’ve taken note of your feedback.

Thanks,
AJ, The Nest Team

Reply from Nest Pensions

Jun 25, 2026

Hi Barbara,

I’m pleased to hear about your experience. It sounds as though we might have done an even better job for you and we’ve taken note of your feedback.

Thanks,
AJ, The Nest Team

Reply from Nest Pensions

Jun 25, 2026

Hi Adorn,

Thanks for taking the time to share your thoughts on how we’re doing.

Thanks,
AJ, The Nest Team