Nest Pensions Reviews 

15,945
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 3,953 reviews, reviewers had a great experience with this company. Customers consistently find the website easy to navigate and use, making it straightforward to manage their pension accounts, alter contributions, and make payments. Many people appreciate the ease and speed of transferring pensions, with the company often handling most of the work after initial information is provided. Reviewers frequently highlight the excellent communication and professional support received, which helps guide them through processes and answer questions effectively. However, some customers also noted issues with customer service, mentioning slow responses, template replies, or difficulties in resolving complex problems like payment errors or account discrepancies. A few other people also felt that the process for flexible income drawdown was not straightforward and required transferring funds to another provider.

What people talk about most

User experience

Users describe positive interactions with user experience, finding it straightforward, clear, and easy to... See more

Service

People report ambiguous experiences with service, with many customers praising the excellent, reliable, and... See more

Payment

Reviewers highlight ambiguous aspects of payment, with some finding it easy to set up plans and make... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many expressing significant... See more

Website

Clients share ambiguous opinions on the website, with many reviewers finding it easy to navigate,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

NEST is designed as a simple, low-cost workplace pension. The investment funds are generally managed with a focus on long-term growth while controlling risk, rather than aiming for the highest possibl... See more

Company replied

Rated 4 out of 5 stars

It went through eventually after 3 attempts, but nothing is ever straight forward on line, I would have preferred to talk to someone. Otherwise all okay.

Company replied

Rated 4 out of 5 stars

I can only talk about my appreciation of what you are doing, growing my money. Nothing to say about Trust Pilot. It wasnt clear to me.

Company replied

Rated 5 out of 5 stars

Sure I can’t give a comment as all of this is new to me and if this helps I’m glad I have this for when It comes that time to retire I have this to fall on to help. But for me a little more communicat... See more

Company replied


Company details

  1. Pension Fund

Written by the company

Nest was set up by the government to give every UK worker somewhere good to save after the introduction of auto enrolment. Since then, it’s grown to become the largest workplace pension scheme in the country with more than 13 million members. As a not-for-profit pension scheme, Nest doesn't answer to shareholders. It’s set up to serve its customers’ interests and aims to help millions of people enjoy a better retirement. Nest’s members benefit from an award-winning investment strategy and one of the most diversified DC portfolios in the industry. It practices responsible investment to help manage long-term growth and risk while also helping contribute towards the world its members want to live and retire in.


Contact info

4.1

Great

TrustScore 4 out of 5

16K reviews

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4.1

All reviews

(15,945)

3,707 reviews in the last 12 months

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Rated 5 out of 5 stars

Easiest transfer

I transferred two pensions over, it was quick, only about 3 minutes and Nest did the rest. Monies were transferred within days.

7 April 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Kelly,

I’m pleased to hear about your transfer experience. It sounds as though we might have done an even better job for you and we’ve taken note of your feedback.

Thanks,
AJ, The Nest Team

Rated 5 out of 5 stars

Very helpful advisor .

Very helpful advisor .

18 June 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Ann,

Thanks for sharing your experience with us. I'm glad you found the advisor very helpful.

Thanks,
AJ, The Nest Team

Rated 3 out of 5 stars

Received an email to discover pension…

Received an email to discover pension options then page not found.so no good to me whatsoever

23 June 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Sue,

I'm sorry you encountered a "page not found" error. I will escalate this to the relevant team to have it investigated and resolved.

Thanks,
AJ, The Nest Team

Rated 5 out of 5 stars

Easy to transfer.

Was very easy to do. Just gave Nest the name of the pension I was in. And roughly how much was in it. And was all completed in around 3 weeks.

14 May 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Paul,

It’s great to hear about your experience. 😊 We take pride at Nest in making things as easy as possible for our customers.

Thanks,
AJ, The Nest Team

Rated 2 out of 5 stars

Is there anyone home

Well I only ever been able to access the website once in 4yrs, unbelievable that it never recognises you nest numbers, password etc bloody useless to access and if by some miracle someone answered the phone, they sound from the background noise there sitting at home watching TV, pretty poor service, can really comment on investment or pension value as there no way of contact

24 June 2026
Nest Pensions logo

Reply from Nest Pensions

Hi,

I apologise for what you’ve experienced. This isn’t typical of our customer service and it doesn’t meet our high standards.

To ensure we’re doing everything right to keep your identity and account secure, I can’t ask for details here. Please do contact customer service team on 0300 020 0090 – they’re available Monday to Sunday, 8am to 8pm, and will be able to help you get into your account.

Thanks,
AJ, The Nest Team

Rated 5 out of 5 stars

So glad government made these happen

So glad government made these happen, only wish I'd started thinking about my retirement earlier. So many people I know living on the bread line since retiring ,

24 June 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Wayne,

We support 1 in 3 workers in the UK, including you, who’re saving for later in life. We know you’re counting on us to watch out for you. Thanks for your feedback.

Thanks,
AJ, The Nest Team

Rated 5 out of 5 stars

Very easy-to-use website

Very easy-to-use website; easily accessible and informative; any adjustments or requests are actioned immediately.

24 June 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Randal,

It’s great to hear about your experience with the website. 😊 We take pride at Nest in making things as easy as possible for our customers.

Thanks,
AJ, The Nest Team

Rated 1 out of 5 stars
Nest Pensions logo

Reply from Nest Pensions

Hi Geraldine,

I'm sorry to hear you didn't get the answer to your query.
I’m really concerned to hear about your experience. To ensure we’re doing everything right to keep your identity and account secure, I can’t ask for details here. Please do contact our customer service team to help you get this sorted. They are available on 0300 020 0090, Monday to Sunday, 8am to 8pm.

Thanks,
AJ, The Nest Team

Rated 5 out of 5 stars

Pension

My pension pot is growing well and it’s easy to transfer money from another pension provider

24 June 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Philip,

It’s great to hear about your transfer experience. 😊 We take pride at Nest in making things as easy as possible for our customers. We’re proud to play our part in helping you and millions of other people grow your savings.

Thanks,
AJ, The Nest Team

Rated 5 out of 5 stars

Very nice and easy

Very nice and easy

24 June 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Francis,

It’s great to hear about your experience. 😊 We take pride at Nest in making things as easy as possible for our customers.

Thanks,
AJ, The Nest Team

Rated 5 out of 5 stars

Good pension

Good pension

24 June 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Patrick,

Thanks for taking the time to share your thoughts on how we’re doing.

Thanks,
AJ, The Nest Team

Rated 4 out of 5 stars

All was fairly straightforward

All was fairly straightforward

24 June 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Gary,

Thanks for taking the time to share your thoughts on how we’re doing.

Thanks,
AJ, The Nest Team

Rated 2 out of 5 stars

I have been unable to find the…

I have been unable to find the information I require. I want to know which specific companies my money is invested in and how these are performing

28 May 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Raemond,

I'm sorry you are not able to find the information you require.
If you have an account with NEST and would like to know the companies that enrolled you on NEST, please reach out to our customer service team and they will be able to help. They are available on on 0300 020 0090, Monday to Sunday, 8am to 8pm.

Thanks,
AJ, The Nest Team

Rated 5 out of 5 stars

I stopped working for nearly 5 years…

I stopped working for nearly 5 years due to house move and looking after grandchildren when I started working again the company I worked for just asked me did I want to opt in. I agreed and within weeks I was sent an email to welcome me back and to say it was all now set up. So easy and the app is easy to understand.
I would definitely recommend to use Nest.

25 May 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Diane,

We’re pleased to hear how easy you found setting up and understanding the app. That’s our goal. 😊

Thanks,
AJ, The Nest Team

Rated 2 out of 5 stars

Pointless frustrating companies

Constant messages requesting same information time n time again even after replies and documents received - felt like I was dealing with an incompetent computer

3 June 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Linzy,

We are sorry for the repetitive requests for information and are reviewing our processes to prevent this.

Thanks,
AJ, The Nest Team

Rated 4 out of 5 stars

Ok but not perfect…

Fairly easy to use but unable to make one off payment through the portal which is very frustrating.

1 June 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Nik,

Thanks for sharing your experience with us. I'm sorry you had difficulty with making payment through the portal. I will forward your feedback to the relevant team.

Thanks,
AJ, The Nest Team

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