They were advertising "free standard delivery over £30" (and my order was over €100), then at checkout I saw there is no standard delivery option, so it wasn't free for me. And I got every email in It... See more
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Update after NBA Store fanservice contacted me: Turned out that my trustpilot comment was the first time the customer service had heard of the problem, and that they had not received my initial mes... See more
Company replied
Everything ok, there was a little discrepancy. But it was then solved really very quickly and satisfactorily. The items are great and beautiful. But are a little smaller, so order a size larger. Gladl... See more
Items were good quality, too bad there is no cheaper option for normal shipping to Austria only FedEx and DHL are available which inflates total costs.
Company replied
Company details
Written by the company
Celebrate the Boston Celtics' NBA Finals win with official championship gear from Store.NBA.com! Discover the latest Boston Celtics NBA Champions apparel, including t-shirts, hats, collectibles, and more. Our wide range of official Celtics apparel and merchandise gives every fan the chance to honor this remarkable victory. Don't miss your chance to grab one-of-a-kind Celtics merchandise that highlights your team pride. Shop now at the Official NBA Store for the best selection of official Boston Celtics championship gear!
Contact info
Fanatics International Unit 61 Stakehill Industrial Estate Touchet Hall Road Middleton, M24 2FL, Manchester, United Kingdom
- +44 (0) 330 333 0251
- customer.service@nbastoreinternational.com
- nbastore.eu
3.8
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Convenient price and a lot of choice
20 November 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I never received my order and I can’t…
I never received my order and I can’t find customer support
20 November 2025
Reply from NBA Store Europe
Hello Jakob, Thank you for your feedback. This is not the experience we want for our Fans and I apologize that your order has not been received. I have reached out to you in a separate message to provide additional details. Please don't hesitate to reach back out to us if we can be of further assistance. Sincerely, Courtney
The wrong size was sent to me
The wrong size was sent to me. I tried to reach out for an exchange or return but no one ever got back to me. It is a mess.
8 October 2025
Reply from NBA Store Europe
Oh no, Ka! I am truly sorry for the inconvenience caused. I would love to look into this for you. Please look out for an email from us! Thank you, Jordan.
Great service have used the site a…
Great service have used the site a number of times 5☆ everytime . Thank you
1 December 2025
It is not possible to change the size…
It is not possible to change the size if its too small or too big...
The only solution is to send back the product and theb get the money back but the credit card I used to pay the order is not valid anymore so I can't get my money back......
3 November 2025
Reply from NBA Store Europe
Hello Elia, Your satisfaction is our top priority, and I will do everything I can to resolve this matter. I have reviewed your order and emailed you at the email address that was on the order. We sincerely apologize for any inconvenience and look forward to your response. Sincerely, Courtney
be prepared to pay heavy customs fees
be prepared to pay heavy customs fees of you order and dont live in the UK. Europe store should better be in an EU country
1 January 2025
Reply from NBA Store Europe
Hi Jan, I sincerely regret any inconvenience caused by the duties and taxes you had to pay upon delivery. You may incur duty and other taxes upon entering your country. We'll reassess our shipping practices for European orders outside the UK. I appreciate you sharing your thoughts. If you need any additional assistance, please do not hesitate to contact us. Sincerely, Stacy
I bought it for a month on my tv but…
I bought it for a month on my tv but could only watch one match then 2 days later I wanted to watch another match but I couldn’t
30 November 2025
Reply from NBA Store Europe
Hello Milton, we apologize for any inconvenience regarding your TV subscription. However, please note that we only handle our online clothing store and reached out specifically for your feedback on the item you received. We kindly ask for your understanding that we are unable to assist with other matters. I reviewed your order and followed up in a separate email regarding the efforts made today. Best regards, Adrianna
Products are great, but...
I don't know if all articles come from the same place, but several packages sometimes feel excessive.
30 November 2025
Reply from NBA Store Europe
Hello Sports Fan,
Thank you for sharing your feedback regarding your shopping experience. Our team offers a wide range of merchandise of many styles and brands. I apologize for any inconveniences related to your order being split into more than one package. If there is anything else our team can review, please reach back out. Best regards, Madison
Un peu grand mais super qualité
1 October 2025
Item purchase didn’t not represent how…
Item purchase didn’t not represent how the item looked in its pictures online. Looks like a poor imitation. Will not be buying items again.
30 November 2025
Reply from NBA Store Europe
Hello David, I am sorry this item did not work out. We understand that sometimes items may not meet your expectations, and we are committed to ensuring a seamless return experience. Ensuring our customers are fully satisfied with their purchases is very important to us, and we are taking steps to prevent situations like this from happening in the future. I hope that my actions help find a satisfactory solution for you. I reviewed your order and followed up in a separate email regarding the efforts made today. Best regards, Adrianna
I am not satisfied
I am not satisfied. I asked that the number 03 be printed on the jersey. Instead it is the number 30 that has been printed …
2 June 2025
Reply from NBA Store Europe
Hello Marie Claude, thank you for bringing this to our attention. I sincerely apologize for the inconvenience caused by receiving the wrong number and for the fact that your concern was not properly resolved. I hope that my actions will help in finding an appropriate solution as soon as possible. I reviewed your order and followed up in a separate email regarding the efforts made today. Warm regards, Adrianna
I would like to return an item
I would like to return an item. But despite writing to customer service several times, I have not received any response! I even paid for a return label, but I did not receive one, even after writing several times.
22 November 2025
Reply from NBA Store Europe
Hi, Laurenz. We are genuinely sorry that we have let you down and have emailed you directly to assist you further with this matter. We look forward to hearing from you soon.
Sincerely, Morgan
Fast delivery
Fast delivery, quality jersey, ordered my son a grizzlies jersey for his birthday!
20 October 2025
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