They were advertising "free standard delivery over £30" (and my order was over €100), then at checkout I saw there is no standard delivery option, so it wasn't free for me. And I got every email in It... See more
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Update after NBA Store fanservice contacted me: Turned out that my trustpilot comment was the first time the customer service had heard of the problem, and that they had not received my initial mes... See more
Company replied
Everything ok, there was a little discrepancy. But it was then solved really very quickly and satisfactorily. The items are great and beautiful. But are a little smaller, so order a size larger. Gladl... See more
Items were good quality, too bad there is no cheaper option for normal shipping to Austria only FedEx and DHL are available which inflates total costs.
Company replied
Company details
Written by the company
Celebrate the Boston Celtics' NBA Finals win with official championship gear from Store.NBA.com! Discover the latest Boston Celtics NBA Champions apparel, including t-shirts, hats, collectibles, and more. Our wide range of official Celtics apparel and merchandise gives every fan the chance to honor this remarkable victory. Don't miss your chance to grab one-of-a-kind Celtics merchandise that highlights your team pride. Shop now at the Official NBA Store for the best selection of official Boston Celtics championship gear!
Contact info
Fanatics International Unit 61 Stakehill Industrial Estate Touchet Hall Road Middleton, M24 2FL, Manchester, United Kingdom
- +44 (0) 330 333 0251
- customer.service@nbastoreinternational.com
- nbastore.eu
3.8
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Always a great experience ordering with them!
Service was quick love the styles they have to offer bought countless jerseys, hoodies and jumpers from nbastore Europe. I had an issue with the delivery company however that was nothing to do with nbastore and they promptly replaced the item lost and the customer service was top notch!
22 October 2025
Great Jersey in perfect condition
Great Jersey in perfect condition. Have worn it a couple of times and will be a staple for summer
5 September 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Terrible experience
Terrible experience. I am 2 weeks trying to return an item which I have purchased and they cannot provide me with a return label. I am never purchasing from this company again. Be warned.
4 December 2025
Unprompted review
Reply from NBA Store Europe
Hello Brendan, thank you for the information. I apologize for this situation. We've already sent you a coupon so you can make a free return, but I'll do it again today. A ticket was already created during our previous communication. There was a problem with our portal. Please try again, Bart :)
Everything was wrong
Everything was wrong. Literally, EVERYTHING was incorrect in my order: from the team of the shirt, the size, the name (it was personnalized) and the number.
team Orlando instead of bulls
size L instead of S
name "Zobito" instead of "Ziad"
number 21 instead of 23
All all of this, to loose 135,95 euros...
18 June 2025
Reply from NBA Store Europe
Hello Sabrine , I am sorry to hear that we sent you the wrong jersey, and I appreciate you bringing it to my attention. I am happy to help. I have reviewed your order and sent you an email to the address on the order. We apologize again for the inconvenience, and we hope to hear from you soon. Sincerely, Sam
Awesome Thank you
29 October 2025
Horrible experience managed by Fanatics…
Horrible experience managed by Fanatics Europe. Shipping and returns destroy whole experience.
8 April 2025
Reply from NBA Store Europe
Hello Kamil,
We regret your negative experience with shipping and returns. We appreciate your feedback and will review our processes.
Sincerely, Crystal
Really good Product
31 October 2025
Great product & speedy delivery
I ordered an authentic basketball jersey for my partners's birthday and he loves it.
27 November 2025
Your dispatch was very swift
1 December 2025
Reply from NBA Store Europe
Hi Tadas,
I am very sorry you did not receive you order confirmation. I have reached out to you for further assistance. I look forward to hearing back from you!- Sharon
From checkout to delivery
From checkout to delivery, everything was fast, uncomplicated, and the wares were of hight quality.
1 December 2025
Convenient price and a lot of choice
20 November 2025
I never received my order and I can’t…
I never received my order and I can’t find customer support
20 November 2025
Reply from NBA Store Europe
Hello Jakob, Thank you for your feedback. This is not the experience we want for our Fans and I apologize that your order has not been received. I have reached out to you in a separate message to provide additional details. Please don't hesitate to reach back out to us if we can be of further assistance. Sincerely, Courtney
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