They were advertising "free standard delivery over £30" (and my order was over €100), then at checkout I saw there is no standard delivery option, so it wasn't free for me. And I got every email in It... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Update after NBA Store fanservice contacted me: Turned out that my trustpilot comment was the first time the customer service had heard of the problem, and that they had not received my initial mes... See more
Company replied
Everything ok, there was a little discrepancy. But it was then solved really very quickly and satisfactorily. The items are great and beautiful. But are a little smaller, so order a size larger. Gladl... See more
Items were good quality, too bad there is no cheaper option for normal shipping to Austria only FedEx and DHL are available which inflates total costs.
Company replied
Company details
Written by the company
Celebrate the Boston Celtics' NBA Finals win with official championship gear from Store.NBA.com! Discover the latest Boston Celtics NBA Champions apparel, including t-shirts, hats, collectibles, and more. Our wide range of official Celtics apparel and merchandise gives every fan the chance to honor this remarkable victory. Don't miss your chance to grab one-of-a-kind Celtics merchandise that highlights your team pride. Shop now at the Official NBA Store for the best selection of official Boston Celtics championship gear!
Contact info
Fanatics International Unit 61 Stakehill Industrial Estate Touchet Hall Road Middleton, M24 2FL, Manchester, United Kingdom
- +44 (0) 330 333 0251
- customer.service@nbastoreinternational.com
- nbastore.eu
3.8
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast delivery, bad quality
Fast delivery. Extremely high price for extremely bad quality.
30 May 2026
Reply from NBA Store Europe
Hello Pat, we glad to hear that your order arrived quickly, but we are incredibly sorry to hear that the quality of the item did not meet your expectations. We genuinely want to make this right for you. I reviewed your order and followed up in a separate email regarding the efforts made today. Warm regards, Adrianna
Ordered 3 Funko POP figures
Ordered 3 Funko POP figures. Packaging was very poor, boxes were bended, torn. Not the way you expect to receive items from such store.
Big shout out to support, which after few emails refunded all amount i paid.
28 May 2026
Reply from NBA Store Europe
Hello Edmundas,
Thank you for sharing your feedback. and I am so sorry for letting you down. We reached out in a separate thread to discuss the order in more detail. Please reach back out if there is anything else we can review for you. Best regards, Madison
The merchandise are good 100%…
27 May 2026
Overdue shipping with any notification.
Overdue shipping with any notification.
Edit: Just within a few hours to my feedback, I have received a very kind apology and the shipping fee was refunded to me. Thank you.
26 May 2026
Reply from NBA Store Europe
Hello Gergely,
Thank you for contacting our team, and I am sorry for the trouble. I reached out using the contact details provided to share an update about the order. Best, Madison
Item delivered with security tag still…
Item delivered with security tag still attached – very poor customer service!
I’ve ordered several items from the NBA Store EU before without any problems, but this experience was extremely disappointing.
When my latest order arrived, it still had the security tag attached. I contacted customer service via webchat, only to be told the item was now out of stock and that I could return it for a refund. This completely missed the point — I didn’t want to return it, I just wanted the item I paid for, without a security tag attached.
I was then advised to email their complaints team. After doing so, I received an automated response saying the inbox wasn’t monitored and that I needed to fill in an online form instead. This meant explaining the issue all over again for a third time and waiting even longer for a response.
When I finally heard back, I was told to either take the item, at my own time and expense, to a local shop to have the tag removed, or look online for instructions on how to remove it myself. This is completely unacceptable. Not only is this inconvenient, but it also raises the risk of damaging the item — and there was no clarity on who would be responsible if that happened.
Overall, a very frustrating experience and a disappointing level of customer service.
Update: 22/05/26
This issue has now been fully resolved thanks to the fantastic support from the Fanatics customer care team, so I’ve happily updated my rating to 5 stars!
A big thank you to the team for their quick response, professionalism, and for going above and beyond to reach a really positive outcome. I’m genuinely impressed with how this was handled and won’t hesitate to order from Fanatics again in the future!
19 May 2026
Unprompted review
Reply from NBA Store Europe
Hello Ryan, the feedback you have provided is important, as we are always looking for ways to improve the Fan experience. My apologies. Reading through your message, I completely understand why you are disappointed. You should have been celebrating a great new purchase. Please know that we hear you, and we want to take care of this for you right now. I hope that my actions help find a satisfactory solution for you. I reviewed your order and followed up in a separate email regarding the efforts made today. Warm regards, Adrianna
always the best place for basket ball…
always the best place for basket ball gear easpecially the throwback jersey from the 90's even 80's love the discounts and the fast shipping
17 February 2026
Tutto sempre top
30 April 2026
Everything ok
Everything ok, there was a little discrepancy. But it was then solved really very quickly and satisfactorily. The items are great and beautiful. But are a little smaller, so order a size larger. Gladly again...
29 October 2025
Unprompted review
Nba is life.
17 December 2025
Good Quality but your sizing is off
20 November 2025
Terrible customer service .
Terrible customer service .
Do not buy there . Search for a product on their website , find it order it size M wait for the delivery end up be kids size ask to return it not returnable can t exchange it . Do not waste your time and money on that site
21 March 2026
Unprompted review
Reply from NBA Store Europe
Hello, thank you for your feedback. We understand your frustration with this situation. We strive to provide the best possible experience for our customers, and we appreciate you bringing this to our attention. I have contacted you via email to offer additional assistance. We always remain at your disposal.
Sincerely, Joanna
No Return accepted
Ordered #45 Mitchell - Cleveland Cavaliers Jersey, Size L which does not fit. Size M would be good. -Return was denied because personalized item. - Costs 120 € for nothing. - Thank you - Do not recommend to order in this unfriendly Shop.
11 March 2026
Unprompted review
Reply from NBA Store Europe
Hello Mario, thank you for reaching out, and first and foremost we're truly sorry to hear about your experience. We'd like to investigate this matter further and make things right. Unfortunately, we weren't provided with your order number, so we’re currently unable to look into the specific details of your case. At your earliest convenience, please contact us at customerfirst@fanatics.com with your order number, and we will be happy to further review this for you. Best regards, Adrianna
Nice conpany, will order again
Nice conpany, will order again, i ordered from the NBA store Europe, I did have a bad experience when first ordered but they quickly had this resolved this for me, had a refund on an item and the item didnt need returning, also had 20% off my next order which was really nice of them, the only thing I got a grumble with is the returns policy as they don't do exchanges wrong size items and only to returns and refunds, its not exactly ideal to have an item be returned, wait for it to get back to the store, then wait longer for a refund just to have to order again and wait for item again, its very long winded when someone my only want a different size rather than a whole refund ordeal. Apart from that great company and I will order again and recommend them
23 February 2026
Unprompted review
Top quality
I have used this site on numerous occasions, being a Basketball Coach I have to have the right gear.
12 December 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.