Native Smokes 4 Less Reviews 

599
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 579 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often highlighting their authenticity and good taste, with many finding them superior to other options. The ordering process is frequently described as easy and affordable, with a super clean online interface that makes purchases straightforward. Reviewers are particularly impressed with the fast shipping and delivery services, often receiving their orders promptly and with clear tracking information. The customer service receives high praise for being exceptional, responsive, and dedicated to customer satisfaction, with many appreciating the personalized attention and quick resolution of issues. However, some people mentioned occasional issues with missing items or orders not being linked to their accounts, which were generally resolved quickly by the support team. A few other people also felt that delivery could sometimes be slow, taking up to a week or more even to major centers.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the excellent quality, reasonable... See more

Order

Consumers find the ordering process to be largely positive, with many praising the fast order processing and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the fast shipping and... See more

Customer service

Customers had positive experiences with customer service, with many reviewers highlighting the outstanding... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent and friendly service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Best price (but I do buy in a larger quantity), fast shipping, amazing selection. I was incredibly impressed with how quickly I received my package despite Canada Post being on strike too, with Native... See more

Rated 5 out of 5 stars

Good quality , fast shipping. Have been ordering for years . On the odd occasion there was in issue of something missing , twice, in approximately 2 years of ordering, but still giving 5 stars becau... See more

Rated 5 out of 5 stars

Great Service. Good, authentic products. Online chat with customer service is immediate and responsive. They took care of everything on the spot. I had a minor issue with shipping and they not only fi... See more

Rated 5 out of 5 stars

I'm blown away by the exceptional customer service from NS4L! They keep you updated every step of the way, from order receipt to delivery, with clear tracking info. When I had a minor issue, they reso... See more


Company details

Written by the company

Native Smokes 4 Less is Canada's #1 online tobacco superstore, offering 500+ products including cigarettes, cigarillos, authentic nicotine pouches, chew, dipping tobacco and vapes, all tax-free. We proudly prioritize First Nations brands and ship express coast-to-coast across Canada with multiple shipping carriers, and are known to have the fastest shipping times in the industry. With 18-hour daily customer support, real-time order tracking, and a 100% satisfaction guarantee, we've built a loyal community of thousands of Canadian customers who trust us for quality products and unmatched service. Thanks for supporting our family run business!


Contact info

4.9

Excellent

TrustScore 5 out of 5

599 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 1 month

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4.9

All reviews

(599)

595 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They are the Best

They are quick to anwser when we have a problem. In a year order there i only have two problema thats was solves very quickly!
*Speciale thanks to Nikki, who assit me everytime. I appreciate it!

8 January 2026
Unprompted review
Rated 5 out of 5 stars

The only place I go

The only place I go to. Shipping is fast and they are always on top of any questions or concerns. I’ll be a customer for life with them

30 December 2025
Unprompted review
Rated 5 out of 5 stars

This is the best place to buy smokes

This is the best place to buy smokes! I love that they offer a wide variety of brands I especially like that they offer ultra lites. The prices are amazing. Quick the best part is The Staff, they are so kind and helpful. I would not buy from any where else. You wont go wrong ordering from Native Smokes!

31 October 2025
Unprompted review
Rated 1 out of 5 stars

Please be wary

I had been ordering from here for about a year with no problems until the last time I ordered. The email address for etransfer had changed. I placed an oprder for over $300 and it showed it as completed under my account with a tracking number. It's now been 5 days and Purolator shows only shipping label crearted. I have emailed but not received any response. So I am starting to get concerned about what has happened to my money

15 December 2025
Unprompted review
Rated 5 out of 5 stars

NS4L Fast shipping and Great Support!

NS4L Fast shipping and Great Support!

I placed an order with NS4L on Monday. My order shipped out on Tuesday and was at my door by Wednesday. I received everything I ordered so no complaints there. Great communication and order updates from support. Highly recommend NS4L

10 December 2025
Unprompted review
Rated 5 out of 5 stars

I have been purchasing from this family…

I have been purchasing from this family owned company since March 2025 and have placed 5 orders since. Consistently good products! My last order had a manufacturing issue that was addressed immediately and replaced. My experience with Niimi as my customer service representative was personable, professional, and efficient. To achieve all three qualities in an online experience is quite admirable in this day and age! I would not hesitate to recommend this company.

10 December 2025
Unprompted review
Rated 5 out of 5 stars

AWESOME COMPANY!

Been ordering from here over a year and order often! Never a single issue, communication has been promt and friendly. I even get a gift every once in a while.
Niimi has been an absolute gem to talk to!

9 December 2025
Unprompted review
Rated 5 out of 5 stars

Support team is there, if you need it

Created an account for the website before ordering but, my order was not linked to my existing account. Reached out to the support team and spoke with Nikki. She ensured my order made it out to me and received points for my order. She was kind, professional and quick to respond. Thanks again 🖤

27 November 2025
Unprompted review
Rated 5 out of 5 stars

exceptional customer service !

I'm blown away by the exceptional customer service from NS4L! They keep you updated every step of the way, from order receipt to delivery, with clear tracking info. When I had a minor issue, they resolved it quickly and went above and beyond. Their dedication to customer satisfaction is impressive. If you're looking for a company that truly cares, look no further. 5 stars!!!!!!

10 November 2025
Unprompted review
Rated 5 out of 5 stars

It was not good at first,they got the…

It was not good at first,they got the addy wrong and after 2 months I was contacted and explained the situation. They handle the screw up professionally and 3 days later my order showed up!! I will not hesitate to order gain and am pleased with the way they handled the issue!! Thank you again!!
Paul G.

13 November 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service. I needed my order changed and they helped me right away and I got my product delivered the next day. I will definitely be ordering from them again!

11 November 2025
Unprompted review

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