Got a booking promptly (within a few days of my old windscreen developing a crack), and the service was professional, friendly and fast. Within a couple of hours I was driving home with a shiny new wi... See more
Company replied
Location
Switch locationUnits 9 & 10 Doric business Park, Avon Way, Canal Road Industrial Estate, BA14 8FW Trowbridge, Wiltshire, GB
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See what reviewers are saying
A tricky job as the car was a newly launched BMW IX3 Neue Klasse and i don't think any had previously needed a new windscreen. The work was carried out quickly and efficiently with a little tech suppo... See more
Company replied
Shout to the team in Trowbridge. May not be the largest depot but the ream there did a great job on my replacement windscreen. Replacement was quick and even noticing wiper arms had been swapped when... See more
Company replied
I would have given 5 stars, but I was disappointed with the payment options as there wasn't a option to speak with a human being? I had to have 3 or 4 attempts at paying the excess. Once paid I was g... See more
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Company details
About National Windscreens - Trowbridge
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Units 9 & 10 Doric business Park, Avon Way, Canal Road Industrial Estate, BA14 8FW, Trowbridge, Wiltshire, United Kingdom
- 01225-220-187
4.6
Excellent
321 reviews
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Five Star Review
The organisation on the phone, the booking, the professionalism of the team that fitted the windscreen... all great. Thank you!
26 August 2024
Reply from National Windscreens - Trowbridge
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Actual end result was good
Actual end result was good, and very efficient technician fitted the new windscreen.
Communications before this were frustrating initially because of difficulty getting through to the local location
15 August 2024
Reply from National Windscreens - Trowbridge
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very efficient service
12 August 2024
Reply from National Windscreens - Trowbridge
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great service job completed on time and…
Great service job completed on time and first class job
9 August 2024
Reply from National Windscreens - Trowbridge
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Great service, A shame I couldn't get a local appointment in the timescale I needed to though.
Apart from having to travel from Bristol to Trowbridge, because the Bristol and Bath National windscreens did not have an appointment before I went on holiday, The Trowbridge branch were fantastic, They fit me in early so as I could get on my way, on my holiday and were very quick and helpful.
31 July 2024
Reply from National Windscreens - Trowbridge
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Trowbridge
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Trowbridge
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very polite and accommodating
Very polite and accommodating, worked with me to arrange dropping the car off and picking it up later, the technician removed the dash cam holder (not a requirement of the job) and also re-fitted the dash-cam cables as best he could (again, not part of the job). Literally from first contact to picking up the car was a pleasure, all the staff said hello with a smile, even if they were not dealing with my car in particular, very professional - Thank you.
18 July 2024
Reply from National Windscreens - Trowbridge
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Polite, friendly and professional
Two guys turned up who were very polite, friendly and professional. Tracking of the driver is a brilliant touch but a shame I was sent details for the driver who was turning up second as they needed to stop elsewhere on route. Great service
9 July 2024
Reply from National Windscreens - Trowbridge
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Everyone at the Trowbridge branch are…
Everyone at the Trowbridge branch are very friendly and truly professional. Neil, as the front man in the office needs a special thank you as he goes out of his way to help!! Its my second visit in 8 months-whilst a broken windscreen was a huge inconvenience i knew the team would be fantastic the second time!
26 June 2024
Reply from National Windscreens - Trowbridge
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Really great service
Really great service, friendly and flexible. Really good job, part from a little grubbiness on the a pillar on completion.
28 June 2024
Reply from National Windscreens - Trowbridge
Hi,
Thank you for taking the time to review your recent experience. We value all customer feedback and are always working to offer the best
service.
Kind regards, National Windscreens
Easy booking and confirmation service
Easy booking and confirmation service, friendly and efficient staff on site.
20 June 2024
Reply from National Windscreens - Trowbridge
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Frist you started off on the wrong foot…
Frist you started off on the wrong foot I told head office I will not be there till after 14.20 but got a call saying on my way about 10 in the morning so I managed to tell my 94 year old mum that a man was coming to the door to fix the car .The young man was so good clean and happy done the job put the key back in letter box and text me all done . So the 5 stars was for him and not for anyone at head office
17 June 2024
Reply from National Windscreens - Trowbridge
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
National windscreens
National windscreens - Trowbridge, Wiltshire.
There's not many places you can go to these days that provide a straight forward service, carry out what is expected and do everything they say they will. I didn't get the names for the two gentlemen but they were great. They gave me time to get to the appointment from a hospital appointment, they said they would ring when it was complete and they did, and the screen was replaced in a very little window. If this gets back to them - thank you!
14 June 2024
Reply from National Windscreens - Trowbridge
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great service nice job.
30 May 2024
Reply from National Windscreens - Trowbridge
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great job, well done
Friendly and knowledgeable guy fixed my car on my driveway. It was so easy for me. No waiting, no mess and a job well done
21 May 2024
Reply from National Windscreens - Trowbridge
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very friendly and efficient service
Guys were great, i needed the car a bit earlier and they helped me out also explained things in detail. Very good customer services
18 May 2024
Reply from National Windscreens - Trowbridge
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Trowbridge
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Trowbridge
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Trowbridge
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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