Fitter was very good, he advised me of his arrival time. Upon arrival he was very professional, polite throughout and answered everything I asked. I would certainly recommend your company and wouldn'... See more
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I was unfortunately not home when the technician called. I thought I might have been send an ETA as a previous email had mentioned. The gentleman who came to fix my windscreen was really nice about it... See more
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Easy to book a windscreen repair. I received reminders of my appointment and tracking on the day to give an idea of when the technician would arrive. Repair carried out at my home which was very co... See more
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Had my windscreen replaced due to drivers side crack too large to repair, was helped all the way through the process with the online booking and kept upto date with any changes. Technician was very he... See more
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Company details
About National Windscreens
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
National Windscreens, Silica House, Galena Close, B77 4AS, Tamworth, United Kingdom
- customerrelations@nationalwindscreens.co.uk
- nationalwindscreens.co.uk
4.6
Excellent
97K reviews
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Peugeot 208 GT Windscreen Success
National Windscreens made an excellent job of replacing the broken windscreen for my Peugeot 208 GT. I had the screen fully restored within hours of dropping off the car and their service was professional and efficient throughout.
8 October 2026
Reply from National Windscreens
We are delighted to hear that you had such a great experience with your windscreen replacement! It is wonderful to know that the job was completed so quickly after dropping off your car, and that you found our service to be professional and efficient throughout the process. Thank you so much for sharing your feedback!
Took 12 days from reporting my problem…
Took 12 days from reporting my problem to having my rear screen replaced. Took far too long to source the screen. But once it was found it was replaced very quickly and efficiently and I was very happy with the result
10 October 2026
Reply from National Windscreens
We are glad to hear that you were pleased with the speed and quality of the installation once the part arrived. However, we sincerely apologize for the 12-day delay in sourcing your rear screen. We understand how frustrating it is to wait that long for a repair, and we appreciate your feedback as we work to improve our parts availability.
Reply from National Windscreens
We're so pleased to hear that your service was punctual, our fitter did an excellent job, and you were delighted with the final outcome. Thank you for your wonderful feedback and 5-star rating!
Reply from National Windscreens
We're so pleased to hear that your technician was able to carry out your repair so quickly and efficiently. Thank you for taking the time to share your wonderful feedback with us!
Keep me informed every step arrived on…
Keep me informed every step arrived on time explained everything, got the job done
5 October 2026
Reply from National Windscreens
We're so pleased to hear that you were kept updated throughout the process, that our team arrived on schedule, took the time to explain all the details clearly, and efficiently completed the work. Thank you so much for sharing your wonderful feedback!
Reply from National Windscreens
We are so pleased to hear that you experienced brilliant support from our team. We truly appreciate your positive feedback and kind words!
Man turned up but couldn't get to me…
Man turned up but couldn't get to me due to a fallen tree!
But fairplay, he came back later when tree was removed and did a fantastic job fitting my new screen
8 October 2026
Reply from National Windscreens
We are glad you enjoyed your experience with us. Thank you for your positive feedback and patience while the blocked road was cleared. We are happy to hear our technician could return later to complete your screen installation.
Professionals doing a Professional job…
To be absolutely honest ive never needed to need a replacement windscreen in all the time ive been driving lots of years this experience was very painless ii arrived early and waited ver professional in there job very swift and didn't make any mess pleased with the response time and the job carried out at hull recomend them evertime
8 October 2026
Reply from National Windscreens
We're delighted to hear that your first experience getting a replacement windscreen was so painless! It's wonderful that our Hull team was professional, swift, and left your vehicle clean. We truly appreciate your high recommendation and kind feedback.
Very good service
Very good customer service. The engineer doing the repair for us was very good
9 October 2026
Reply from National Windscreens
We're so pleased to hear that you experienced great customer service and that our engineer did such a wonderful job with your repair. Thank you for taking the time to share your great feedback!
On time and efficient
The fitting was on time and completed efficiently. Would have liked it done sooner but realise thats not always possible.
5 October 2026
Reply from National Windscreens
We are glad to hear that your fitting was prompt and completed smoothly. We appreciate your patience regarding the scheduling and value your feedback as we continuously work to improve our service timelines.
Reply from National Windscreens
We are so pleased to hear that scheduling your appointment was effortless and that you enjoyed our welcoming service. Thank you for sharing your wonderful feedback with us!
Reply from National Windscreens
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
First time having to replace a windscreen.
First time replacing a windscreen. Straightforward, fast communication, excellent fitters. Hassle free replacement vw Golf factory windscreen. Constant updates via email. Perfect Highly recommended. 10_10.
10 October 2026
Reply from National Windscreens
We are delighted to hear that your very first experience replacing a windscreen was so positive and stress-free. It is wonderful to know that our fitters did an excellent job with your vehicle and that our regular email updates kept you well informed throughout the process. Thank you so much for your high recommendation!
Friendly helpful staff
5 October 2026
Reply from National Windscreens
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens
We are so pleased to hear that you received such supportive assistance and great service from our team. Thank you very much for taking the time to share your wonderful feedback with us!
Reply from National Windscreens
We are glad you enjoyed our punctual service and clear communication.
Reply from National Windscreens
We are glad you enjoyed your experience with our team. Thank you for appreciating our clear updates and helpful details.
Reliable and on time
10 October 2026
Reply from National Windscreens
We are glad you enjoyed your experience with our team. Thank you very much for taking the time to share your positive feedback regarding our prompt and dependable service.
Was told could take 4 hours but was all…
Was told could take 4 hours but was all done within 1 hour 30 mins. Thank you
4 October 2026
Reply from National Windscreens
We are glad you enjoyed your experience. Thank you for your feedback regarding our quick service time.
They were very pleasant and I’m very…
They were very pleasant and I’m very pleased with the repair which is very hard to see
9 October 2026
Reply from National Windscreens
We're so pleased to hear that our team provided a pleasant experience and that you were so happy with the seamless quality of your repair work. Thank you very much for taking the time to share your wonderful feedback with us!
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