It was very efficient to get car booked in and the staff were very friendly and fitted the new windscreen in a quick time.
Company replied
Location
Switch location2 Capitol Park, 103 Pearce Way, GL2 5YD Gloucester, Gloucestershire, GB
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See what reviewers are saying
Easy online booking following a link after reporting a damaged windscreen through my insurance. I ended up needing to push back the date which I could do online with ease. Simple drop off, very plea... See more
Company replied
The staff is what made the experience great, introduced to the guy working on the car, office manager was polite and all the service was excellent. They could do with the company providing them with... See more
Company replied
Very friendly and welcoming, apologies I can’t remember the gentleman’s name. I got my window repaired 25/08/26. My window had been shattered after being locked out of the car so there was still some... See more
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Company details
About National Windscreens - Gloucester
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
2 Capitol Park, 103 Pearce Way, GL2 5YD, Gloucester, Gloucestershire, United Kingdom
- 01452-595-097
4.6
Excellent
414 reviews
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Total satisfaction
The fitter Jamie was first class , professional , polite and a lovely personality. Well done one hundred percent.
18 August 2025
Reply from National Windscreens - Gloucester
We're happy to hear that the fitter provided a first-class experience! We appreciate your positive feedback regarding their professionalism and personality. Thank you!
So impressed with the efficiency and…
So impressed with the efficiency and speed my little windscreen chip was dealt with. They even came to me so big bonus. I live in Plymouth.
16 August 2025
Reply from National Windscreens - Gloucester
We're happy to hear that you were impressed with our efficient and speedy service, especially the convenience of us coming to you in Plymouth. Thank you for your positive feedback!
So kind and polite
So kind and polite
Super straight forward and perfect timings. Really appreciated the kindness. Total contrast to competition. Thank you
16 August 2025
Reply from National Windscreens - Gloucester
We're happy to hear that you found our team kind and efficient. We appreciate you mentioning the contrast with our competition and thank you for your positive feedback!
Tim is brilliant.
Tim who replaced my windscreen was very professional and friendly. He kept in touch with what time he was due to arrive. Great work and informative.
7 August 2025
Reply from National Windscreens - Gloucester
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
I had to go back a second time to have…
I had to go back a second time to have my windscreen calibrated as the machine wasn’t working. I feel I should have been told that before I visited them and I would have changed the date . The staff were lovely and the job was done well but the communication could have been better
22 July 2025
Reply from National Windscreens - Gloucester
We appreciate your feedback and are glad the job was done well. We're sorry the equipment issue wasn't communicated beforehand, causing an extra visit. We will review our communication process to prevent this from happening again.
Reply from National Windscreens - Gloucester
We're glad you enjoyed your experience! We appreciate your positive feedback and thank you for taking the time to share.
Not happy with the time I had to wait…
Not happy with the time I had to wait to get my screen done and it was popping and splitting still . Then had my date cancelled by you as you had forgotten to order my screen
3 August 2025
Reply from National Windscreens - Gloucester
We regret the delay and issues with your screen, as well as the cancellation. We'll review what occurred to prevent this in the future. Thanks for your feedback.
Reply from National Windscreens - Gloucester
We're happy to hear that our engineer kept you informed. Thank you for your positive feedback; we appreciate it.
Sourcing a replacement screen was a challenge
As my van is new, sourcing a replacement screen was a challenge but eventually one was transferred to the Gloucester branch and fitted. Service was excellent and far quicker than expected on the day.
24 July 2025
Reply from National Windscreens - Gloucester
We're glad you enjoyed your experience. We appreciate you highlighting the challenges of sourcing the replacement screen for your new van and are happy we could provide excellent and quick service. Thank you for your feedback.
Reply from National Windscreens - Gloucester
We're happy to hear that your appointment was on time, and the fitter was polite and did an excellent job. Thank you for your positive feedback!
Tim the installer was a credit to the…
Tim the installer was a credit to the business. Patient helpful and informative. He had to attend twice due to a cracked replacement windscreen 1st time round. He was helpful/and advised me on everything. Would not use company again with out Tim.
26 July 2025
Reply from National Windscreens - Gloucester
We appreciate you taking the time to share your experience. We're so glad to hear that the installer was patient, helpful, and informative during the process. We value your feedback and will certainly take it into consideration.
Exceptional customer service
I called in to the branch and explained to Luke that I was a driving instructor and needed my replacement windscreen done asap.
He was very helpful and understanding and booked me in a few days before the time of my original appointment.
I felt like I mattered as a customer and Luke was extremely professional.
15 July 2025
Reply from National Windscreens - Gloucester
We appreciate you sharing your experience. We're happy to hear that you received helpful and understanding service and that your replacement was arranged quickly. We're glad you felt valued as a customer and that the service was professional.
Reply from National Windscreens - Gloucester
We're happy to hear that everything worked well and the job was completed on time. We appreciate your positive feedback and your time!
Kept to the times stated
A fast friendly professional service carried out at the time stated.
18 July 2025
Reply from National Windscreens - Gloucester
We appreciate you taking the time to leave us this positive feedback! We're so happy to hear that you were pleased with our fast, friendly, and professional service.
Very easy process
Very easy process. Appointment made very quickly but had to wait a week. Very convenient to have the repair done at my home address. Communication was great.
18 July 2025
Reply from National Windscreens - Gloucester
We appreciate you sharing your experience. We're happy the process was easy and the at-home repair convenient. We're glad our communication met your expectations, and we acknowledge the wait time.
Technicians done a great job and kept…
Technicians done a great job and kept the vehicle clean whilst on the job
12 July 2025
Reply from National Windscreens - Gloucester
We're happy to hear that our technicians did a great job and kept your vehicle clean. We appreciate you taking the time to share your positive experience!
Good job, well done
The online process was pretty slick except for trying to pay which was dire. Had to ring up Gloucester to speak to a human who put me through to another human who then took my payment details, it worked!!!
The young man who repaired my screen was on time, polite and fixed the chips in a very professional manner. Good service.
9 July 2025
Reply from National Windscreens - Gloucester
Thank you for your feedback. We're glad the repair was completed professionally and that you were happy with the technician. We're sorry you experienced difficulty with the online payment process and appreciate you bringing this to our attention.
Took more than 3 weeks to get the right…
Took more than 3 weeks to get the right windscreen, let us down on 2 appointments, poor service.
9 July 2025
Reply from National Windscreens - Gloucester
Hi, Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers. If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: - customerrelations@nationalwindscreens.co.uk Thank you again for bringing this to our attention. Kind regards, National Windscreens
Reply from National Windscreens - Gloucester
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
No comment at all
1 July 2025
Reply from National Windscreens - Gloucester
We appreciate you taking the time to share your thoughts with us; thank you for your feedback.
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