Easy online booking following a link after reporting a damaged windscreen through my insurance. I ended up needing to push back the date which I could do online with ease. Simple drop off, very plea... See more
Company replied
Location
Switch location2 Capitol Park, 103 Pearce Way, GL2 5YD Gloucester, Gloucestershire, GB
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See what reviewers are saying
The staff is what made the experience great, introduced to the guy working on the car, office manager was polite and all the service was excellent. They could do with the company providing them with... See more
Company replied
Very friendly and welcoming, apologies I can’t remember the gentleman’s name. I got my window repaired 25/08/26. My window had been shattered after being locked out of the car so there was still some... See more
Company replied
Soon after speaking with our insurance company we had contact from our local National Windscreens to arrange a preliminary assessment. It was good to see on the website what jobs were in our queue and... See more
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Company details
About National Windscreens - Gloucester
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
2 Capitol Park, 103 Pearce Way, GL2 5YD, Gloucester, Gloucestershire, United Kingdom
- 01452-595-097
4.6
Excellent
415 reviews
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Replacement windscreen
Kept in contact with regards to appointment & updating me with times.
Professional & time advised to replace windscreen was kept to.”
17 December 2024
Reply from National Windscreens - Gloucester
We appreciate your kind words and are glad to hear you were kept informed throughout the process. We strive to provide timely and professional service.
Reply from National Windscreens - Gloucester
Thank you for your kind words! We are so pleased to hear that you found our service great, polite, and that the job was completed within your expected timeframe. We appreciate your feedback.
Great service at Gloucester
Luke and Tim at Gloucester were very professional and friendly.
2 December 2024
Reply from National Windscreens - Gloucester
We're delighted to hear about your positive experience with Luke and Tim. Their professionalism and friendliness are a testament to our commitment to providing excellent customer service.
National Windscreens in Gloucester…
National Windscreens in Gloucester offers a reliable service, with friendly and professional staff. While the windscreen replacement was done efficiently and the team kept me informed, there was a notable wait time for sourcing parts for an older car model. Overall, a decent experience but room for quicker stock turnaround.
14 November 2024
Unprompted review
Reply from National Windscreens - Gloucester
We appreciate your feedback and are glad to hear you found our staff friendly and the service reliable. We understand the inconvenience of waiting for parts, especially for older models. We are always striving to improve our stock turnaround times and will take your feedback into consideration.
Reply from National Windscreens - Gloucester
Thank you for your kind words. We appreciate your feedback and are glad to hear you had a positive experience with our staff and service.
Reply from National Windscreens - Gloucester
We appreciate your kind words and are glad to hear you found our service quick and professional.
Excellent experience of National windscreens
After some difficulty dealing with the call centre as they couldn't find the correct screen for my lorry I started talking to the Gloucester Depot. Service from that point was great. The guys then arrived as booked exactly on time and fitted the new window in the time plan they had suggested.
23 November 2024
Reply from National Windscreens - Gloucester
We appreciate your feedback and are glad to hear that you had a positive experience with our Gloucester Depot. It's wonderful to know that the team was able to provide excellent service and complete the window installation on time. We understand that the initial call center experience was not ideal, and we will use your feedback to improve our customer service.
Impressed by the guys who turned up
Impressed by the guys who turned up. Had a phone call confirming ETA. Very polite and friendy. Great job..
2 November 2024
Reply from National Windscreens - Gloucester
Thank you for your kind words. We're thrilled to hear you had a positive experience with our team. We appreciate your feedback and will share it with the team.
My windscreen was fixed promptly on…
My windscreen was fixed promptly on arrival, and when was completed was messaged to collect. The appointment system was good and they kept me up to date with everything.
18 November 2024
Reply from National Windscreens - Gloucester
We appreciate your kind words and are glad to hear that you had a positive experience with our services. We strive to provide efficient and reliable service, and it's rewarding to know that we met your expectations. Thank you for choosing us.
Reply from National Windscreens - Gloucester
Thank you for your kind words. We're so glad to hear you had a positive experience with our customer service. We appreciate your feedback.
Reply from National Windscreens - Gloucester
Thank you for your kind words. We are delighted to hear that you were pleased with the service you received. We appreciate your feedback and will continue to strive for excellence.
Very good experience throughout very…
Very good experience throughout very professional efficient and friendly staff. Work carried out to high standard .Very pleased with the result.
6 November 2024
Reply from National Windscreens - Gloucester
Thank you for your kind words. We are delighted to hear that you were impressed by the professionalism, efficiency, and friendliness of our team. We appreciate your feedback and are glad you were pleased with the result.
Reply from National Windscreens - Gloucester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Recently needed my windscreen replaced…
Recently needed my windscreen replaced due to an accident. Tim was brilliant, communicated very well prior to the appointment, replaced the screen with no problems despite some challenges. Tim also vacuumed up all the glass that was in my car. Can’t recommend Tim highly enough.
31 October 2024
Reply from National Windscreens - Gloucester
We're so glad to hear about your positive experience. It's wonderful to know that Tim went above and beyond to ensure your satisfaction. We appreciate your kind words and will share your feedback with him.
Reply from National Windscreens - Gloucester
Thank you for taking the time to share your feedback. We're delighted to hear you had a positive experience.
The engineer came and fitted a new…
The engineer came and fitted a new windscreen. He was on time very polite
22 October 2024
Reply from National Windscreens - Gloucester
We're thrilled to hear about your positive experience! It's wonderful to know that our engineer provided excellent service, arriving on time and demonstrating professionalism and courtesy.
Reply from National Windscreens - Gloucester
We appreciate your kind words and are glad to hear that your experience was positive.
Professional and excellent service
16 October 2024
Reply from National Windscreens - Gloucester
Thank you for taking the time to share your feedback. We appreciate your kind words about our service.
Highly communicative technician
Highly communicative technician, great service, fast and efficient.
17 October 2024
Reply from National Windscreens - Gloucester
Thank you for taking the time to share your positive experience. We're delighted to hear you were impressed with our technician's communication and the speed and efficiency of our service.
Reply from National Windscreens - Gloucester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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