Nathaniel Car Sales Reviews 

2,226
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 647 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, polite, and professional throughout the entire purchasing process, making every interaction pleasant. Future buyers truly appreciate the relaxed, pressure-free showroom environment and the thorough, detailed explanations provided during test drives and final vehicle handovers. Some reviewers were not happy with after-sales communication, noting frustratingly long waiting times for replacement parts or scheduled service appointments. A few consumers also encountered minor administrative mistakes regarding vehicle collection details or felt that trade-in valuations fell well below realistic market expectations.

What people talk about most

Staff

Customers had positive experiences with staff, describing them as welcoming, approachable, and extremely... See more

Service

Reviewers highlight positive aspects of service, consistently praising the helpful, professional, and... See more

Product

Customers consistently note positive experiences with product, expressing deep satisfaction and love for... See more

Customer service

People report positive experiences with customer service, highlighting professional, welcoming, and... See more

User experience

Consumers find the user experience to be exceptionally positive, describing the car buying process as smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First class service, not pressurized or rushed to place order. Elliot Cooze was able to answer all our queries and was very friendly and approachable. So impressed that we brought our daughter down to... See more

Company replied

Rated 5 out of 5 stars

Fantastic service from start to finish! Scott was amazing, he kept in touch throughout the buying process and was very helpful, especially when demonstrating and explaining all the features. Thanks g... See more

Company replied

Rated 5 out of 5 stars

We called into Nathaniel Bridgend to look at the electric cars there Having never had one before , we had lots of questions to ask . There was no sales pressure unlike other dealers . we looke... See more

Company replied

Rated 5 out of 5 stars

I've bought many cars over the years from different dealers, but the service I received here at the Bridgend branch made me decide that when I do wish to trade in this one in, they'll be my first go-t... See more

Company replied


Company details

  1. Car Dealer

About Nathaniel Car Sales

Written by the company

Group2

Here at Nathaniel Car Sales, we offer a wide range of services suitable for both private & business users. Our philosophy is simple - we believe that hard work, enthusiasm, plus respect for our customers offers a winning formula, that won't disappoint you.

WHY CHOOSE US?

For over 40 years we have taken pride in providing excellent customer service to each and every customer. We prepare our cars to the highest standards, and all vehicles come with a FREE MOT for the lifetime of ownership of your car – plus we’ll even give you a FREE courtesy car to keep you on the road!

Quick Links
New MG Car Deals - Used Cars Bridgend - Used Cars Cardiff - Used Cars Cwmbran - Used Cars Swansea - Quality Used Cars - Book A Service/MOT - Motability Deals - New EV Deals - Fleet & Business Vehicles - New Cars Offers - Used Cars OffersOpening Hours

Social Profiles
Facebook - Instagram - Twitter - Linkedin - Youtube - Tik Tok

Contact info


4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(2,226)

640 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very friendly dealers

Very friendly dealers ..knowledgable and polite …our salesman Aiden was an absolute star ..will be back for another when it’s time ..thank you Nathaniel’s

10 July 2026
Unprompted review
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Reply from Nathaniel Car Sales

hank you so much for your lovely review! We’re delighted to hear that you found the team friendly, knowledgeable and polite. It’s fantastic to hear that Aiden was an absolute star and made your experience such a positive one. We’ll be sure to pass your kind words on to him. Thank you for choosing Nathaniel’s, and we look forward to welcoming you back when it’s time for your next car! 🚗

Rated 5 out of 5 stars

The staff at the MG showroom in Cardiff…

The staff at the MG showroom in Cardiff are absolutely brilliant, very kind, courteous & polite, nothing is to much trouble for them. I test drove the HS, MG3 & ZS+ hybrid which is now my car. Elliot helped with everything, such a lovely guy & made the transaction go so smoothly. Thank you Elliot for everything you've done for me. All the staff there have brilliant customer service.

15 July 2026
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Reply from Nathaniel Car Sales

Thank you so much for your thoughtful review and great feedback on Elliott
We’re thrilled to hear the MG ZS Hybrid+ was exactly what you were looking for.
Kind regards Nathaniel Team

Rated 5 out of 5 stars

10 star service …

I had a service booked in at the Cardiff Nathaniel Cars. Greg Kotzamanis couldn’t have done more to help me if he tried! He was so proactive in getting my car dealt with earlier than planned. Kept in touch with me so I could plan my day around collection. Treated me like a queen in store and gave me assurances for future bookings. I heard him giving equally good service to others. His service was so five star I drove away thinking I’m never going to buy cars from anywhere else. When I bought the car Nathan was also brilliant. Can’t recommend this garage more if I tried

17 July 2026
Unprompted review
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Reply from Nathaniel Car Sales

Hi Rhiannon, thank you so much for the 5-star rating! We’re thrilled to hear you had such a great experience with Greg.
We will be sure to share this with him
Kind Regards Nathaniel Team

Rated 5 out of 5 stars

All brilliant from start to finish

All brilliant from start to finish, everything was explained clearly by Elliott from the start.
The process was very straightforward and handover was completed with ease.

17 July 2026
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Reply from Nathaniel Car Sales

Hi Lee, we really appreciate you taking the time to share your feedback! Knowing that you had a great experience with us is exactly the kind of motivation our team needs. Thank you for choosing Nathaniel Cardiff , and we hope to see you again in the future.
Kind Regards Nathaniel Team

Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish , Geraint took full control of the whole process and made it an absolute breeze and we love the new car !

17 July 2026
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Reply from Nathaniel Car Sales

Thank you for leaving us a 5* review, Geraint will be delighted with your feed back. Happy Motoring. Don't forget our £100 Customer referral scheme if you recommend us to anyone.

Rated 5 out of 5 stars

I enjoyed the whole experience

I enjoyed the whole experience. Shaun had plenty of patience with the many questions I asked him. I didn't feel pressured to buy and handover day was great with all the functions of the car explained and the phone synced and app binded to car etc hence the 5 stars

17 July 2026
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Reply from Nathaniel Car Sales

Hi Jules,

Thanks for the five star review, we really appreciate it.
If you would like to refer a friend or family member we will be delighted to reward you with the sum of £100 every time.

Thanks again

Nathaniel MG

Rated 5 out of 5 stars

Fantastic service from start to finish!

Fantastic service from start to finish! Scott was amazing, he kept in touch throughout the buying process and was very helpful, especially when demonstrating and explaining all the features. Thanks go to Zack also for organising the at-home car charger so I didn’t have to wait too long to collect my new car (which I love!)
Highly recommend Nathaniel Cars🤩

14 July 2026
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Reply from Nathaniel Car Sales

Thank you for the 5 star review and feedback, i will make sure Zack and the team get to see your feedback

Rated 5 out of 5 stars

Great from start to finish

Great from start to finish. Shane was amazing at getting us a good deal and sorting everything out. Had our car within 10 days. Highly recommend.

8 July 2026
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Reply from Nathaniel Car Sales

Thank you so much for the great feedback
We really apprecite it and we hope you can share with your freinds
Kind Regards Nathaniel Team

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, cannot fault them. Absolutely seamless throughout

8 July 2026
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Reply from Nathaniel Car Sales

Thank you for the 5 star review, we are so glad you enjoyed your car buying experience

Rated 4 out of 5 stars

Seamless purchasing experience...

Cody was very helpful throughout the whole purchasing experience (even when there was a problem with the paperwork the day we were picking the car up, he dealt with it very efficiently). We were kept up to date with the delivery date throughout which was actually quicker than first indicated which suited us just fine. Only negative was the handover which was very quick considering the complexity of the car. Overall, I would highly recommend Nathaniel Car Sales.

6 July 2026
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Reply from Nathaniel Car Sales

Thank you for the review and feedback, we are glad that you enjoyed your experience with Cody, I am so sorry that the handover felt quick, I will feed this back to the team!! Please let us know if you would like us to run through any of the cars features with you.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Very knowledgeable staff.

11 July 2026
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Reply from Nathaniel Car Sales

Hi Kevin

Thanks for the five star review we really appreciate it.

Thanks again.

Nathaniel MG
Cwmbran

Rated 5 out of 5 stars

Cody was super helpful and…

Cody was super helpful and professional. The service was quick and efficient with no stress to myself. The car is amazing and so comfortable to drive. Thank you for a very informative sale.

12 July 2026
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Reply from Nathaniel Car Sales

Thank you for the 5 star review and great feedback about Cody

Rated 5 out of 5 stars

Nathaniel Bridgend is great

Dan at Bridgend made my experience of purchasing a car smooth, after 11years of having a company car and not having to do a great deal, he explained everything and talked me through the different options. Allowed us to take our time to think and come back to him, test drive for a second time before we came to the decision to purchase. Would definitely recommend this branch and Dan!

3 July 2026
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Reply from Nathaniel Car Sales

Thank you for the 5 star review and great feedback about Dan. Please don't forget that we have a referral scheme, if a friend or family member let us know that you have referred them, they need to let us know your name and we will send you a £100 referral fee payment as a thank you

Rated 5 out of 5 stars

Very helpful

Very helpful and after care fantastic Damien made my first experience having a mobility car much appreciated which has helped me so much to be driving a automatic car to manage my health driving

9 July 2026
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Reply from Nathaniel Car Sales

Thank you so much Tracey for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in each job.

Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future.
Kind Regards Nathaniel Team

Rated 5 out of 5 stars

Very friendly and not pushy

Very friendly and not pushy. Gave us time to look around without being pestered by sales people.

9 July 2026
Nathaniel Car Sales logo

Reply from Nathaniel Car Sales

Thank you for the 5 star review, we are so glad you enjoyed your car buying experience

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